Dr. Wills is very knowledgable and professional, however after a lengthy treatment period, and promises of being able to use his new equipment traction table, there were some issues that caused me to question the practice. I was treated for upper and lower back pain. After my adjustments, I was placed on the older traction system which consists of a chest strap and foam cushions. When the new table arrived, I inquired when I would be provided treatment on that, as the Dr. kept teling me it would make a difference however his assistant told me, treatments less than 3 times a week would not be beneficial as they wouldn't be effective long term. Well I thought to myself, that same logic applies to the current traction then, so why not give me the benefit of a better system anyway. And then there's the invoicing issue, the assistant has to be constantly reminded to send me my receipts for my insurance and when the insurance company had questions, she made absolutely no effort to provide them the proper information to apply it to my case, no insurance number, nothing that they could use to trace back to me. So I basically handled it myself. So after paying monthly mortgage payments for this type of service, I decided it was time for a change. And to my surprise I found another clinic that uses similar or better tools, has better services and after my first treatment I am finally feeling relief that lasts more than a day. I hate to believe that someone as intelligent as Dr. Wills was not capable of properly treating my condition, or that even he was treating me with limits to keep me on a treadmill of recurring appointments so that he maintains his billables, but as the evidence has presented itself in my case, my immediate improvements and proper treatment by another clinic showed me that you can't always believe what you are being provided is for the patient's benefit. And finally the final nail that convinced me, was that his office never reached out to ask why I left, so they do not care about patients! My advice to all is if you don't feel long term improvements that last more than a day or have a feeling that their disingenuious, then seek another practice for your own comparison and peace of mind. Someone with a lot of knowledge doesn't equate to doing the job properly or administering their own agenda above your health and well being. read more