I took my friends smashed phone in to Phone Hub to be repaired. The salesperson, Emad, assured me the motherboard from the smashed phone was good. He said that if I ordered the exact same phone from him, he could put my motherboard into the new phone. He told me the total cost was $95. I asked if that included labor and he said the total with labor will be $128. I paid in full and he ordered the new phone. He said it would take one week. It took two weeks. When the phone came in, I was called to come pick it up. I asked if my motherboard was installed in the new phone. The salesperson said, "Come back in 30 minutes and it will be done." I returned in 45 minutes and the store had customers waiting. When it was my turn, I was told, "Your motherboard is no good so I put the original "new" motherboard back into the new phone. I was not shown that the old motherboard didn't work. Seems like a good employee would "show" the customer the problem. He did not refund the $33 dollars I had paid him to complete the work. The whole purpose of me taking the phone there in the first place was to recover all the information from my friends smashed phone. I feel that I was cheated. I talked with a friend of mine and he told me that he had a similar experience. He took his phone there to have the battery replaced. It had 3 percent charge at the time he dropped it off. The Phone Hub salesperson, told him to: " Come back in 30 minutes and it will be replaced. When my friend returned and powered his phone up, it still had only 3 percent battery charge. Before he turned it back on, the salesperson told him the battery had been changed. If you have work done at this place, you will most likely be cheated and the work will not be done. I would urge you not to do business here unless you like throwing money away. Doug K. read more
