So this place is a joke. They advertise nationally that they buy equipment. Messaged them several times the equipment I was trying to sell. They kept telling me they never got the photos. After a week of back and forth. They finally said the pictures were not that great. Picture in this review of the oven. I have this $20,000 oven and smoker. It's like new but lightly used. They said they would never pay that much. They are a wholesaler and have to make money. I don't think they could afford to even pay a 1/4 of it. They didn't try to even make an offer. And the person(s) I was dealing with via Facebook was a rank amateur at best. Horrible customer service. I would recommend to go to any other restaurant supplier in Phoenix. This place is hands down the worst. read more

Phoenix Used Restaurant Equipment - My oven smoker. Would not even make an offer! - Restaurant Supplies Near Me - Phoenix, Arizona

Im gonna Write a Review based on what I have seen transpire The Buzzed GOAT Coffee Company and Tap Room. Gabe purchased a Keg Cooler about a month ago. It showed up and didnt work DAY #1. They came out in 3-4 days to "fix it" Which was nothing more than a band-aid. NOW Less than 1 month later the Keg cooler is down again. Gabe called them Sat I happened to be there as he was speaking with them cause I was throwing a Private Party Event the same day. They promised to show up Sunday to "repair again" This refurbished Beer cooler and taps. Sunday comes and goes, Monday comes and goes, Today the Dry Ice that they recomended him to use was gone and all of his KEGS of beer have gotten hot and spoiled. I would 1000% be asking for my money back. Screwing over small busiessman that busts his ass daily to make something out of his busines is uncalled for and down right FUCKED UP. I am going to share this post to many people in the small biz community. I am a part of BNI as well as other networking groups whom all could use a solid service in a business like yours. DO THE RIGHT THING. Refund his money or get him a cooler that works. Gabe AZ #SupportTheGoatCoffeeCo. #DoTheRightThing read more

I bought a keg cooler as well as a prep cooler. I asked them to test before they delivered and apparently they never test because it arrived not working. They were nice on the phone and sent someone out a day later. They techs charged it and said it was fine. I asked why it lost coolant and if they tested for leaks and they said they had. Well here I am a month later and the cooler is warm again. They promised to send a tech out on Friday, then Monday and when I called today they said in a week. I've lost $400 in kegs and the guy they transferred me to was the rudest persons I've ever encountered in a "professional" setting. They made me pay cash and never wrote the actual amount on the receipt, can you say tax fraud? Don't use these guys, I just lost $1,700 plus $400 in product and much more in sales over the weekend. Do not use these crooks! read more

I left my commercial food slicer with them to diagnose the unit not working. They charged me 135.00 to diagnose. I got a call a couple of days later and they said it needed a $300.00 switch before they could do anymore diagnosis. They indicated that there may be something else wrong with it but wanted me to pay 300.00 for the new switch before they would continue. Any technician work their salt would do a complete diagnosis instead of simply replacing parts until it miraculously worked. I would not recommend these people. Go find a reliable, capable repair business. read more

I purchased an ice maker/bin and one year later the compressor went out. The unit has a 5-year warranty, and I CAN NOT get them to service the unit AT ALL!! I am filing a small claims against the company! DO NOT USE THIS COMPANY!!!!! read more

Under no circumstances would I recommend doing business with this company we dropped off a deli case to these guys in the middle of May and we have repeatedly contacted them asking if they had a chance to look at it so we can get our money for it two months later they're saying they try to call us text us and all that . Straight lies! They are very shady now they said the case does not work even though it worked when we dropped it off they never once try to call us A month ago I even drop by because I was in the area and she's like oh we been really slammed we will try to move it to the front of the line and I will call as soon as I look at it that call never came now we call today to follow up and now they're saying we've been trying to reach you guys the case doesn't work and you need to come pick it up Shady!!! Check out the Google reviews if you think I'm lying read more

This place has EVERYTHING !!! Knowledgeable staff, Quick turn around Huge selection Friendly environment Great prices !!! I have been to the "other guys". Trust me , this is the ONLY place that will get my business from now on ! read more

We read the reviews, but had to see for ourselves. We spent over 3 hours with our sales person, Candi, turning her showroom UPSIDE DOWN. Rearranging, configuring & reconfiguring equipment. She was patient, helpful, offered suggestions & made phone calls to get answers to questions she didn't know the answers to.. basically was extremely helpful & friendly. They were EXTREMELY patient and knowledgeable in the service department.. . Tony & Nick? (Head Electrician) & their service tech, where we spent another 2 hours talking, testing our equipment & answered technical questions & gave us information. They made sure we were COMPLETELY satisfied before we left. The equipment was clean, they had a huge inventory, prices were great & they packaged our deal with a lifetime warranty. Give them a try, see for yourself... Extreme Mocktails Recommends them! Cheers!!! read more

Phoenix Used Restaurant Equipment - Restaurant Supplies Near Me - Phoenix, Arizona

Extremely rude and very unprofessional. Refused to come and look at the oven that I just bought from them that doesn't hold its temperature. Basically told me that because I didn't have the oven professionally plugged in it wasn't their problem. Then he hung up on me. I would never recommend this company! read more

This 5-star rating has been earned. It is also realistic. In a dozen or so visits over the past few years, I've consistently received fair, friendly treatment here. The staff will work (hard) with a customer to fit equipment and pricing to needs. They've demonstrated this again and again regardless of whether I even buy anything. [I've never yet spent much at Phoenix Used Restaurant Equipment and the staff is told early on that my needs are small, my means limited. Doesn't matter. I still get top-shelf help.] The latest two examples: 1. Staff helped me search both of the company's big buildings high and low for small parts to meet very specific needs, all the while knowing little profit could happen. In this case their motivation was simply to help ME. 2. By the time we finally located the above odd parts, we ran into the owner in a spot as far from the company's cash register as we could be. Though I don't know him, he told me to just take my parts that day and to pay him on a return visit someday. I don't think he recognized me; I make infrequent visits and they're usually with his employees. It is true that no viable business could ever afford to follow the above example on a regular basis. Still, it does indicate a good pattern I've noticed here. Old-fashioned gentlemen's word-of-honor, unconditional assistance. An eagerness to help the little guy. I've seen these things on every visit. I'm truly thrown by a couple of lesser reviews I ran across; I can only think that you can't please everybody all of the time. But, I know that I'll never be dealt with in anything less than a kind, decent manner at this business. The pleasant treatment has been too steady. No magic here...sometimes you just know. I hope my review helps to promote this company a bit. Yes, this took me a few minutes of work to write. But, I know a great business when I see one and I wish they were more common these days. read more

Took an Oven in, They told us they wanted to test it and they would get back to us. They did not give us any form or receipt saying they they were holding it. We called numerous times to get figure out what we would get. They kept telling me that the person who decided is not in. We ended up getting $0 for the convection oven. I am sure they sold it and made a pretty penny.. DO NOT USE THEM! read more

One of the worst companies I have ever dealt with. BEWARE. Do not do business with these guys. They will try to steal your stuff and not present payment. I've been yelled at on the phone by them and have had to take this to a lawyer. Be warned. read more

Do not use these guys, they might be friendly but they will screw you hard in the end. We were fitting out a entire restaurant with equipment from here and he sold the pieces on the showroom floor that were for our store. Then replaced with subpar older equipment with promises that he will fix later during install delivery. Complete BS. Contact me to hear the full story, I would not recommend them even to repair or service your equipment. They are scavengers pure and simple. read more

Please be sure to do your homework before doing business with this company. Buyer beware! Please don't pay cash because if anything goes wrong you won't have a leg to stand on. The equipment sold to me was a mess...refrigerator that needed a compressor after 3 weeks...and eventually had to be returned to them ...a fryer that didn't work. A stove that needs a cigarette lighter everytime l go to use it and a griddle that needed 3 replacement legs. I returned the refrigerator and fryer..they were unable to repair either one nor did they replace it or give me my money back. I was forced to sue them and won; however l haven't seen a dime of my money. Try surplus Asset Management ask for Halle...please learn a lesson from me. If l could l would give them negative 5 stars. read more

I've done business with these guys for a year now and at three different times went to them for help and each time my expectations were not only met, but exceeded. I own a small bistro and catering business in Phoenix, all of my equipment is from these folks and they have maintained it for, repaired as necessary and provided me with new stuff as my business has grown. We will soon be opening a second location and I will be equipping from them when I do. Super nice folks, great selection of equipment, good service. Look forward to doing business with them in the future. read more

Back in February our main bread oven went down. We called Mr. Emergency for help. They sent out a technician, and on the first day we paid $190. A few days later the technician returned because the issue with our oven had not been properly resolved. This time we were charged $295.00. The issue remained. The following week I received a call from the company stating that parts could not be found for our oven. I was told that the most recent check would not be deposited, and that the original amount paid could be used as credit towards the purchase of ovens they had in stock. Fast forward 60 days and that check for $295.00 was deposited on 4/4/18. When I called the company on this they stated that the deal actually had been that they would only void the check IF we bought equipment for them. I paid almost $500 to this company, and never received any resolution to my problem. Meanwhile I called another company who came the very same day, actually took the time to study the wiring diagram for my oven, and fixed it with genuine OEM parts. They stated that the parts that had been put in were not even the right type of parts for that type of oven. read more

What wonderful service! Not only did they fix my crepe machine but as it was such a minor repair they made no charge. Great customer service. Highly recommend! read more

Complete scam artists. I returned my ovens because they sold them to me and knew they didn't work. They continue to charge my credit card and still have the merchandise. When I call they play dumb (they actually are very dumb) and no one knows anything, The lady that answers the phone couldn't be any ruder if she wanted to. The owner I have found has a track record of doing this. Still fighting with credit card company and hopefully it will be resolved soon. Stay the hell away from this company. Nothing but a scam. Karma will get them!!!! read more

Will never buy anything from here again! The lady in the front office is extremely unprofessional and just plain rude. I don't understand how a business can stay open and treat their customers so poorly. Do not buy anything from this company. It's a nightmare!!!! read more

STAY FAR AWAY FROM THESE GUYS! Look up and you will see the BBB F rating and many complaints. They advertise FAST 24 hour Ice machine (and restaurant equipment) repair and offer $50 off to lure you in. They don't seem to have a name for their repair service that runs out of the same office as the used equipment sales operation. They picked up my ice maker (a name brand Manitowac unit) in my home and then kept it for OVER 4 months and DID NOTHING . I called every couple weeks and the owner gave me all kinds of stories about parts being out of stock ( I checked and I could easily get the part myself so they lied) or it being in "bench testing". Half the time he would yell at you when you called to ask for a status . He and his daughter (?) answer the phone and say they would check on the status of the repair and call me back ...EXCEPT THEY NEVER WOULD. They just say that to get you off the phone. I finally showed up to pick up my ice maker (the only thing he had done to it was remove all the screws from the covers) and once again he yelled like a child with a temper tantrum and said it was the Manitowocs fault because they made it difficult to work on... then said I was trespassing on his property. Give me a break he picked the ice maker up after inspecting it and now (over 4 months later!) he whines that it is too hard to work on? Luckily I got it back (in worse shape than when he picked it up) I am passing on this story so others are aware of the horrible service I experienced I would also take other "glowing" reviews that seem to show up on yelp with a grain (pound) of salt. Update: This morning (11/23/16) the owner phoned (I recognized his distinctive high pitched voice and 602-790-5486 caller ID for his other business name "Phoenix Restaurant Supply" ) and when I asked how can I help you? He answered "Soon you'll know" then hung up. So he finally does call me back but it has nothing to do with the repair he didn't do, it's to threaten me with some sort of retaliation. Yelp allows a business to respond to reviews and that is the proper forum for his side of the story. Calling the customer with ominous threats is unprofessional at best. read more

Wanted to like this place but was extremely disappointed. After multiple (and I do mean MULTIPLE) calls still no resolution. Buyer Beware

DO NOT EVER PAY IN CASH!!! Purchased a sushi display case from them for $994. Brought it back and cleaned it. Turned it on and realized there were multiple problems with it. Called them back right away and we were greeted by the main lady there. She was super rude. We asked for a refund since we have a business to run but she refused. So we brought it back for it to be fixed and told her we need it by one week. It has been 30 days and we called multiple times. we had to dispute the charges with the credit card company because we had already purchase a brand new one to keep our business going. they called us to come pick up the fixed sushi case after 30 days which the warranty has expired so if something else is wrong with it, we just have to deal with it on my own. Terrible business ethic and we are still dealing with the headache from them. All the positive reviews are surprisingly generic ... hmmph. read more

do not under any circumstance consign your equipment with this company. they will screw you out of every dime that they can. i brought them a minimum of $10,000 worth of equipment that they are trying to say they owe me $1000 for after holding it for a freaking year. this company is shady at best!!! read more

I went in looking for a vegetable sink, came out with a Stove, a Sink and a Steam Kettle. The variety is amazing, I couldn't believe how many different things they had!! The sales people were great, even assisted me with loading my items! I'll BE BACK!!! read more

If I could have given 0 stars, I would have preferred that over a full star. Ashley is extremely rude and unprofessional. While attempting to negotiate a price on some equipment, her baby was screaming and she was unable to mange working with a customer and her child at the same time. She pretends to be the owner but the company really belongs to her daddy and she has to call him to get approval for all deals. She has no customer service. Every employee is rude on the phone and in person. Linda is one of the worst on the phone. She argued with me and was combative when I was just trying to get a price. They give you a 30-day warranty but YOU, the buyer, are responsible to bring the equipment back to them. They will not come to you. The sandwich prep table that I purchased from them broke 35 days after purchase and they told me that it was past their warranty and they were not willing to do anything at all to help me. Used equipment is priced higher than retail. After spending over $5,000 at their store, I went back to dress out an additional location and they all acted as if they had no idea who I was. DO NOT do business with this unbelievably rude "company". They are quickly building a negative reputation of someone with whom you do not want to do business. If you do, I guarantee you that you will regret it. read more