We've been working with Ian for quite a while. He and his company always treat customers right and…read moreprioritizes the customers needs over all else Mike Geberth

Ian graciously offered to reimburse me for a couple items that apparently were swept up in the…read moreremediation. The ground floor of the townhouse that incurred the backup is small (400sf) so there was not much space to move the contents out of the way. Ian also explained the insurance limitations for a level 3 backup when the homeowner insurance as written neglects to reference the HOA master policy. Overall EC Restoration works better with homeowners than the big national water remediators, which is why our adjuster uses this business. We are lucky to have them for this (hopefully) once in a lifetime event.

"Excellent experience! The team provided great service and were very friendly throughout the…read moreprocess. Highly recommend!" My floors are flawless!

Our insurance carrier recommended another company but we didn't have a good feeling about them. We…read morefound PuroClean on Google and they had good reviews. They came over and reviewed our damages and even communicated with our adjuster about items missing from the estimate. The estimating fee was a good value given the nightmare of an incomplete project they saved us from. We hired PuroClean to repair our home and their crews were great. The house was kept clean throughout the project as we were living in the home the whole time. A great company.

Great service when needed! My basement is now bone dry after my water meter sprung a major leak. I…read morewould highly recommend Doctor Fix-it to anyone.

The project was mold removal and master bathroom rebuild where we went through homeowners'…read moreinsurance. Project started on 11/8/24 and finished on 1/15/25. The project was originally supposed to be completed on 12/19/24 as communicated by the Dr. Fix-It team but the timeframe kept getting pushed back due to miscellaneous issues including but not limited to, scheduling, broken parts, wrong parts being ordered, work just generally taking longer than anticipated. The contractors consistently put in about 6 hours days (arrived around 9am and would leave by 4pm and take a lunch at 12pm). We went with Dr. Fix-It because of their positive reviews and they were responsive to our initial call. Unfortunately, with our home project, we had quite a few unexpected issues arise. One frustration I had with this team was their inability to set expectations properly. It was evident the project would not be completed by 12/19 but we had to call daily for updates where they would continue to tell us it would be finished by xx day and when xx day arrived, they'd say they need another xx hours to complete the job for xx reason. This was the cycle and it was frustrating. We worked with quite a few contractors for this project - Kevin did the mold removal and he was 10/10 great. He was professional, communicative, and kind. He also helped quite a bit when it came to working with the adjuster. It was a stressful time for us as this issue occurred spontaneously but Kevin really made us feel like he would take care of us, and he did. We did not really work well with Keith and his style of communicating. He is pretty reactive and gets frustrated easily. He does a lot of the behind the scenes work, so luckily you wouldn't have to communicate with him regularly. There was one instance where he was yelling over the phone when prompted for an updated timeframe. The contractors who did the rebuild of our bathroom did good work but they need a lot of direction and made mistakes they had to fix along the way. We felt that Keith should have allocated more resources to our project at times especially because we were weeks off target. For such a large project, and having one contractor on-site for ~6 hours a day, the progress was often disappointing. They gave us two contractors a day once the project was already severely over-due. Due to project delays, they had to lay the new carpet prior to finishing the rebuild of the bathroom. About halfway through, our project was assigned a Project Manager, Kim. No complaints about her, she did her job well and we were happy to be communicating with her over Keith. The project was taking so long that I touched up their paint job in the master, and painted most of the bathroom myself. We also had to do all of the cleaning. For example, they were cutting tile etc in the master bedroom and we cleaned every inch of that room ourselves. They ordered the wrong size shower doors twice and finally got it on their third try (and then ultimately put them on wrong). The shower door issue alone pushed out the project over a week. Overall, their attention to detail, cleanliness, communication and respect could be improved on. They left us with the following issues after we had (unfortunately) already signed and paid them in full on the last day - We have no hot water in our shower (the temperature control shower handle is only able to reach cold), the shower isn't sealed properly and water leaks outside of the shower, all of the shower doors need to be flipped 180 degrees (door handle is on right hand side vs left and it's difficult to get out of the shower +extremely impractical), they swapped hot and cold water supply on one of our faucets + water leaks inside the vanity, they dinged pretty much every surface in existence inside our house and in the newly renovated bathroom. Do not sign that the project is complete until you have tested everything. They will offer to fix their mistakes for a cost if you've already signed. We are hiring different contractors to fix Dr. Fix-Its mistakes.

Jo and his team are so knowledgeable and turn a very traumatic time into something much more easier…read moreto deal with. They do the job right the first time and their craftsmanship is second to none.

From the owner: Philadelphia Disaster Restoration specializes in mold removal and remediation services. We offer…read moremold testing and 24/7 water damage restoration services. We are a family owned and operated company serving Philadelphia and the surrounding area for more than 20 years now.

I called them because I had a complaint and a problem with mold and and I was scared to fall asleep…read moreat night because I didn't wanna die so I called at 12:00 when I first discovered it. the owner was very rude and nasty and when I called he kept ignoring me and being really ignorant when I was just trying to get mold removed. Also their website said they were open 24 hours, but when I called, he proceeded to yell at me for calling at 12:00 when I was just worried about my pet and me getting sick.

I cannot say enough great things about Elite. We had some mold and water damage in our crawl space…read moreso I called them based on our plumber's recommendation. They came out next day and went to work on the remediation soon after that. They arrived exactly on time each time, within a small window - not a four hour to half a day timeframe. Tom took very good care of us-explaining exactly what the problem was and how they were going to fix it, and calling our insurance company to put the claim right in. You are in good hands with Elite.

Brian is a crook. A conman. He pushed us for $20000 then provided no receipts, no exactimate, and…read moredid not finish a single thing he started. I have a room that has been torn apart for more than 8 months, 1/4 of my living room left in a useless state, an unfinished roof, and a disabled basement restroom. He didn't finish a single thing! He tried to pressure my wife for a favorable review with everything in this state. don't fall for this scam artist.

Avoid at all costs. Drags work out, never finishes anything and always keeps pestering for more…read moremoney. Wanted to hire migrants from Home Depot to work on exterior wall/siding work. Flipped out when I said no way are you working on the outside as you are not equipped. Told him to finish interior work and dragged his feet more. Left a mess in the backyard. Got most of my insurance money and never finished a thing. Very shoddy work. Had to pay another contractor to finish and re-do their horrible work. The other reviews are spot on. He just scams you until he figures out he can't scam you any more, then flips out and leaves.

Do not conduct buisness with them. They overcharge for anything and everything and for things they…read moredidn't even do.

We had water damage in our basement due to a old hot water heater. They sent someone out right away…read moreand began working immediately. The Gentleman (Kevin) that came out was professional and FAST. They were very thorough finding all the damage done and took the time to show me and explain the damage. From the demo to the repairs, I have been nothing but impressed with the level of service provided. I would highly recommend these guys to anyone!

Prompt, professional and dependable restoration services. Would highly recommend! They integrate…read moreworking with the customer and home insurance companies before and during the repairing of damages to the house

From the owner: At React restoration we leverage the latest technology to ensure a seamless easy to understand…read moreprocess, bridging the gap between the you the homeowner, and the insurance company. We are available 24 hours a day 7 days a week. We offer free initial claim assessment.