I would not recommend Phoenix Kwik Dry to anyone in need of carpet cleaning. [read down below for my horrible experience with the company owner Derrick Logan.] They are probably fine if your carpet is only lightly soiled, and all you need is a "Kwik" freshening up. But if your carpets are actually dirty or soiled to any extent, then I would move on to a REAL carpet steam cleaning/extraction service. The Kwik Dry system is terribly flawed. They do not do ANY deep cleaning carpet soil extraction like most of the other traditional carpet cleaners. That's why it dries so fast. Here is what Kwik Dry did in our home: They sprayed the surface of the carpet a little bit. Then they went over the carpet with an old-fashioned rotary floor polisher with a scouring pad mounted on the bottom. All that accomplishes is loosening the very top layer, never getting down to the real carpet soil. Then they go over it with a rinky-dink vacuum tool much like a home Bissell machine. The entire amount "extracted" from our living room carpet, including water and soil, was less than a quart. FYI, traditional steam extraction carpet cleaning ends up with a gallon or two of filthy water from each room. When Dane (who is a really nice kid who should get a better job) was done, the carpet was a little cleaner, but still obviously soiled in most areas. He made the usual carpet cleaner excuse about soil "wicking", but that made no sense with their Kwik Dry method. The carpet never gets wet enough to "wick" at all. Dane diligently tried to improve the result, but to no avail because he was limited by the inferior Kwik Dry cleaning tools. He had to go to another job, but Dane promised that he would return and give it another 45 minutes to one hour, and we were okay with that. Now for the horrible experience with the company owner: After Dane left, the Phoenix Kwik Dry owner, Derrick Logan called me. He was immediately perturbed about Dane's promise of a return visit, as if it was my fault. He exclaimed that he cannot pay Dane "another 3 or 4 hours" even though I had said it would only be less than one hour. Then he went into a rambling diatribe about how the Kwik Dry system works, even though I kept saying that Dane already explained all that. When I expressed my disappointment with him and Kwik Dry, Derrick Logan said, "Don't ever call us again!" Lol, as if I ever would. I then took to cleaning the carpet soiled areas myself with my regular home cleaning tools and some elbow grease effort. I was able to make a major improvement in less than one hour. read more
