I can't say enough good things about Phoenix Exteriors and their employees. I am 100% pleased with the quality, price and professionalism. I worked with Antonio who helped me navigate the insurance issues I had with State Farm. It made all the difference on getting my home repaired properly. The foreman Robert was also great, he and his team were extremely attentive to my needs. The crews they sent out work fast, did a great job and cleaned up afterwards. I would highly recommend Phoenix Exteriors if you need roofing, siding or gutters. read more

Phoenix Exteriors - Completed work - Solar Installation Near Me - Schaumburg, Illinois

They seemed more interested in insurance money than in serving their clients. That seems to be the policy of this company. There was no customer service there and they were not responsible for the words and actions of their employees. I didn't feel any sincerity from them. This is a very disappointing company. As a human being, I think it's better to feel ashamed. read more

Starting off by saying this was the most traumatic consumer experience i have ever experienced and i strongly believe the stress from this company contributed to the year of fertility issues I had. ---------- This review is 1 year overdue, and it's very difficult to put to words how utterly disgusting, disturbing, atrocious this company is. I will warn you this company is the biggest circus you will find in Illinois. The biggest clown in the show is a sales rep named nick. He sold us $50,000 solar panels and the entire install experience was a mess. Calling it a mess is a understatement. It was a disaster. Nick eventually stopped taking our calls and e-mails midway through the install. it wasn't until i demanded to talk to the owner of the company was when nick finally got off his a"" and started working with us. He knew he royally messed up with this project. I managed to get in contact with the Vice President of the company-- who now no longer works for Phoenix because of the crazy disorganization and turn over rates. He moved things along with our project but unfortunately we had to contact the BBB because nothing was actually working. They took our money and we had no solar panels working for months. We tried to be as respectful as possible, but when work was not completed and promises were not kept we were forced to go to the BBB and call them every day until the job was completed. Believe me Run, don't take a chance and work with a company that's such scum. They will take your money, overpromise and ghost you like they did to us. You will have to fight with them in order for them to actually do their job. read more

I cannot say enough about how helpful the team at Phoenix Exteriors has been. We had substantial damage from a hail storm and Antonio was incredibly attentive to the situation. Our insurance company who has clearly spent all our money for decades on red shirts and celebrities dragged out the claim for the better part of a year. Antonio was there for all of it. He was certainly put through the ringer but never gave up and always put forward an incredible effort. Antonio demonstrated what a real professional should do when put into extremely frustrating situations, never losing his cool and always drawing from his vast knowledge and experience, even siting definitions from the insurance company's own manual to help back our claim. Antonio was always there for us, any time of day, any day of the week. I cannot say enough for how much we appreciated his work. Juan, who oversaw the execution of our project is another member of the Phoenix team who I cannot say enough good things about. Juan was there to over see every aspect of the exterior project, which included replacement siding, soffits, fascia, and gutters. Juan was available for any questions or concerns during the planning and execution of the repairs, and has always made himself available. During the repairs, Juan was on site and ensured that the teams were aware of every quirk and detail of our project. Juan and his team were able to improve the fit and function of our exterior by recognizing where problem areas exist and if damage had already occurred below the surface was able to repair using best practices restoring structural integrity. It is clear that the team at Phoenix Exteriors is well versed in best practices for exterior repairs. Both Antonio and Juan recognized where problem areas exist based on the design of our home and knew how to implement protective measures to ensure that the products they were installing would provide the best coverage to protect the structures below. My experience with Phoenix Exteriors has been second to none. I am so impressed by this company and would not hesitate to recommend their services to all of my friends and family. Thank You! read more

Was looking forward to working with this company on a Solar Roof by tesla, had great experience working with the team that came out to inspect the roof (twice, once for consultation & once with insurance due to potential hail damage). Through this got a full claim on my room which I thought was going to be great. However communication started to falter while working through payment plan options one full payment vs the standard plan. After attempting to reach out with questions and to try and negotiate an alternative plan that would minimize the quantity of payments, I began getting no response, which lasted a week. Ultimately ended with being told that they wouldn't work with me without me even getting the opportunity to explain what the bank was looking for, overall very disappointed. read more

Tte culture and team were incredible. Perfect from beginning to end of the project. Ask for Cara. She made the purchase of our new roof and solar super smooth. read more

Horrible company! Would not recommend this business. Severe problems with following contracts, timeframes, integrity. Employees treated very poorly. Avoid this company. read more

Just met with Dan Landry from Phoenix Exteriors. He approached me while I was outside and was not pushy at all. He requested and was granted permission to inspect my roof for hail damage. He took pictures of what he found, and was honest enough to tell me there wasn't really enough damage to warrant filing a claim. He said he would if I wanted, and left it up to me. He was not pushy nor did he try to convince me I had to get my roof repaired. We agreed that i would keep his information and he would get first opportunity after the next hail storm. That's how i like to do business!! read more

We had Phoenix Exteriors install a new roof on our house about 2 years ago. We have been contacting them since April of this year telling them the new roof they installed is leaking. We need it repaired under the warranty they provided. Troy came out to inspect it May 7 without a ladder to reach the roof of our two flat home looking at it while standing on the ground he proceeds to say it's not an issue with the roof they installed. We have had other companies come out to look at it who actually went up on the roof and all say it's the new roof. The chimney is sound and in good shape. You should go back to the company who installed the roof. It should be covered under warranty. After Troy was here he said he would be back ASAP with a ladder big enough to reach it and we haven't heard from him since. I have called several times within the last weeks and been promised someone would get back to us. Here we are in another week with no return phone call. I would not recommend them to anyone. Update: Finally got someone out in August to check the roof and caulk areas of our "supposed" new roof. Still continued to leak. Not always, barely, on slim occasions. Depended how the wind blew. However we did just have a complete tear off and new roof installed by Phoenix Exteriors. Why would we think it would still leak! Finally we cut a hole in the ceiling to see where the leak was. Come to find out there were rotten boards that Phoenix never mentioned and just threw new shingles over. Instead of telling us about it and replacing them while the roof was bare. Now we had a different roofing company come and replace the boards and the shingles they had to tear from to replace them. Hopefully this nightmare of ever picking Phoenix Exteriors to start with will be over! Are zero stars possible? Do not use this company. read more

I had a very good experience working with Rene, Juan , and Cara from Phoenix Exteriors. I had hail damage on my roof and they had been very responsive and accommodating in working with me with the process. As a first home owner going through my first roof replacement, this is extremely helpful. As far as the contractors that they hire, it's another story. The roofers had to comeback multiple day to finish my roof. There was a period where my roof was left half done for a few days before being completely finished. There is also something to be said with the gutter contractor. He blamed me for not being able to finish the work since I cannot provide a power source to his equipment. The contractors will also just arrive randomly without a heads up on my end so I was left either working around their schedule instead of agreed upon dates. Juan was very responsive with phone calls and text and was able to play mediator between contractors and myself. I would have given 5 stars if if wasn't for the stressful experience with the contractors that they hire. But overall I would recommend Phoenix Exterior if you plan to replace your roof. read more

We ordered a new roof from Phoenix Exteriors in late September. We had a signed agreement for a new roof with Corey Cross & our roof still sits unrepaired. I gave Corey a deposit of $5,496.61 Oct. 3rd & still do not have a new roof. Phoenix Exteriors refuses to honor the contract & refused to refund. This is a breach of contract for nonperformance. My wife tried to contact Corey & Nathan many times & they did not return her texts or calls. Nathan said pay for ice & water shield to code. Original contract states that this & all repairs will be to code. Nathan then requested we pay $855 for chimney flashing. They agreed to repair our severely damaged soffits & then later tried to remove this. We were told the roof would be complete in about 4 weeks in late Sept. & almost 13 weeks later with a severely damaged roof. We told Cara Rojas that their company has breached the original contract & we need a full refund & ignored. Corey from Phoenix Exteriors also has in the original contract 5 free boards & tried to change it to no free boards. Breach. Phoenix Exteriors failed to apply for the permit for this roof. We were asked in Oct. about a permit & told the permit would be ordered, yet Cara contacted us in December & no permit. I then contacted the owner, Eric Stanis. He refused to honor the original contract & refused to refund. He blamed us & told us to cancel the contract which they have already breached & he will charge us cancellation fees they will determine. Unbelievable. The contract states that if acceptance is declined by Phoenix Exteriors for any reason, all deposited monies will be refunded by Phoenix Exteriors. They have declined to abide by this contract & accept this contract & have declined to refund all monies. It also states that any modifications to this contract which change the cost, materials, work to be performed, or the estimated completion date must be in writing & signed by all parties. We never signed the proposed changes. Now I have to hire an attorney. We are STILL owed our $5,496.61 refund. read more

If I could give zero stars I would!! Have had nothing but problems since I had my roof replaced by this company a few years ago. I called a few months ago and stated I needed warranty work because the roof is leaking. First off they lie and tell you they will come out and then never call you back. Troy is the absolute worst. He came out here with his partner Edgar and took pictures and promised he would have a siding guy come out and check what is causing my roof to leak. Well that never happened and it's been several months and my calls are ignored!! Save your money and call a different company!! This one is shady and full of liars!! read more

Sep2017- Many roofing "experts" stopped by after we had a bad storm hit our town. I was always weary of these "storm chasers" but I got very lucky with Phoenix! I worked with German and he walked me through every step of the process from helping me issue a claim with my insurance, working with my claims inspector, to even checking in on the roofer employees. German was an ex-Marine and a very trustworthy and helpful person. I was lucky enough to have my insurance give us enough money to cover both my home and garage roof and also received money to cover my time cutting down tree limbs that fell and hit my garage. I have already recommended this company to others and will do so in the future! Dec2017- Maybe I spoke too soon on this review, while the roof work was completed nicely and on time, there was a huge delay on the gutters (about 1 month). I also was told that I would be getting back thousands after the work completed which was left over from the insurance claim, doesn't seem to be the issue as their math was wrong. And even 2 months after the final submission of the work was sent to my insurance company, German and Phoenix have not completed or probably didn't even start the discussions with the insurance company. I understand the the company received a very large corporate roofing contract, but that shouldn't mean forgetting about all the little residential homes. Not very happy at the moment that I need to keep pressing for answers. Not sure I would recommend this company to others at this point. read more

Beware of Phoenix Exteriors. A couple days after the huge hail storm that hit on March 25, representatives from Phoenix Exteriors came through the neighborhood door-to-door to "offer free assessments" of potential roof damage. They tried to tug on our heart strings, saying they were doing this as a free service for a neighborhood they cared deeply about. Though we generally don't take up offers from solicitors, we gave them a shot as they seemed legitimate. We agreed to let them assess the roof, and after they said they found substantial damage and filled out a paper and quickly asked us to sign it. We asked what it was for and they said it was to confirm they had assessed the roof. We signed -- big mistake! An independent insurance adjuster came out and confirmed the damage and a claim was submitted. Soon after we received the approved claim and shared the scope of work with Phoenix, they came over and jotted out their estimate for expected costs on a sheet of notebook paper. No formal proposal, just a bunch of chicken scratch in a notebook. The lowest option they provided was (of course) a couple thousand dollars more than the insurance scope of work. We decided to shop around and get another opinion. After a few follow ups from Phoenix, we let them know we hadn't made up our minds yet and were doing our due diligence, and that's when things turned ugly. They informed us that the "assessment" form was actually a service agreement to only select them to do our roof repair, even despite the cost and estimate of labor having yet to be determined or assessed, and before a claim was even approved by our insurance. Because we weren't guaranteeing them our business, they considered the agreement to be broken and are coming after us for a $1500 fee for "services rendered as liquidated damage and not as a penalty" as the invoice we received today says. They also pulled this stunt on our neighbor when he told them he was going to shop around. We haven't felt this duped in a long time and have filed a BBB complaint against them. We wanted to warn the rest of y'all about their predatory bait-and-switch tactics. read more

One of the best roofing companies in the Chicagoland area -- hands down. Highly recommended, very reliable, and extremely knowledgeable. Most importantly, reasonably priced!!! I'm extremely happy with my decision to hire Phoenix and work directly with Mr. German Reyes. Phoenix was one of three quotes that I obtained and they were the only company who was confident that my insurance company would cover full roof replacement due to storm damage. Phoenix was spot on about their assessment and coordinated to meet the insurance adjuster at my property. The other companies were not interested in doing so and said the replacement would be out of pocket entirely. Wankers. Mr. Reyes halted the project when we found out my 1920's home roof decking boards were improperly spaced and plywood needed to be installed over the boards. A code related issue he stated. He immediately followed up with my insurance and was successful in getting an emergency request approved by my insurance company on the same day we found this out. It's very difficult to understand what all needs to get done and it is a challenge when different roofers give varying estimates. Mr. Reyes was able to break things down for me to understand and I could easily make a decision after our discussions. I'm extremely happy with the quality of work and the professional service I received. I'm definitely hiring German Reyes and Phoenix Exteriors for my siding replacement down the road. read more

A small tornado swept through the area last year and ended up taking a good portion of our roofing tiles with it. Didn't notice until a neighbor pointed it out to me, and by then we were starting to get leakage in the back porch. My father-in-law recommended Phoenix, so I called them up for a quote. By then it was already the beginning of winter, so the roofers came and nailed tarp over the exposed area, and the leakage stopped. They came back the following year when it got warmer and did a splendid job with the repairs, as well as replacing our skylights, which only took a day, and cleaning up after themselves afterward. Had an annoying issue with our insurer not paying us for the claim, where the final invoice was higher, but it was the insurance having communication issues with their billing person. I was getting worried I would need to pay the remaining balance out of pocket, especially since their billing person was calling for me to pay the balance, even though I had stated I didn't have the funds wired. Antonio then reached out to me and I explained what was happening. Afterward, Phoenix was able to handle it on their end. Antonio was very professional and responsive to me. Overall, good experience for a fairly new homeowner who's never had to deal with these things before. read more

I am a real estate broker/investor and it is very important to find reliable vendors for various rehab/remodel projects. I was referred to Phoenix Exteriors, Inc. by another broker and I contacted Igor. He was very nice, quick to respond to emails, extremely professional and an all-around great guy! I will be recommending Phoenix Exteriors, Inc. to my clients. Igor is officially my roof and siding "go-to" guy! read more

Ask For Steve Milam! Steve was extremely helpful getting what we needed with our insurance company. He was very detailed and did everything in his power to make our life easier in walking the path of getting our claim completed. The team from Phoenix who did our 3 roofs were extremely kind, detailed in clean up and happy guys all around. The team leader onsite was very smart, informed and always thinking what he could do better for us. Steve stopped by every day to ensure our happiness, the teams quality of work and generally answering questions on issues as they arose. We had a huge difference in the new roof and the siding of our exterior wall as we went from 3 layers to 1 layer of roof. Steve's team solved that issue expertly and with in budget. We were extremely happy with Phoenix Exteriors and Steven Milam in particular. Thanks guys! read more

We were contacted regarding recent storms that blew through ours and neighboring towns in the past few months and were a little skeptical at first about having them inspect our roof....truthfully, I had never done business with them before and expected some type of high pressure sales routine, but we were pleasantly surprised. There was damage which had accumulated during many recent storms which I had not expected. They were very polite and professional, and helped us to work with our insurance company to get the damage repaired, (they showed us the photographs they took of our roof). Chris is a VERY experienced roof guy and didn't pressure us at all. We appreciated that. The only problem was one day when it rained hard again and they were not able to work on the roof. But, they got the job done in a very efficient manner, and we were impressed with their professionalism. It's very hard to know who to work with in this type of situation, but overall we were very happy with the results. Keep up the good work guys! read more

I rarely write reviews but felt I should in this case. We suffered hail damage in a recent storm, and my previous go-to roofer had sadly passed away last autumn. So, I suddenly needed to find a new and trustworthy contractor in an industry with a bad reputation. When I asked around, another parent recommended Phoenix Exteriors. I requested an inspection through their website, and Tyler arrived on time the next day as scheduled. He checked my roof, showed me the photos of what he found, answered all my questions, and was very helpful. While I was deciding who to work with, he patiently answered all my questions. I was also impressed with the brand of shingles which they use and warranty. Tyler was here to meet with the insurance adjuster, helped me to understand the insurance's estimate. and did not try to up-sell me on anything. Juan was great as the production manager. He explained the installation process, answered all my questions, and made me feel that he was caring for our home as he would do for his own. The installation went well and their cleanup was thorough. I'm very happy with the experience and happy to recommend Phoenix Exteriors. No one wants to deal with storm damage (and I hope I never need to so again), but they made it as easy as I could have imagined. read more

We had a full roof replacement after storm damage. This is a professional outfit . They completed the work as promised. Steve returned to personally fix a couple of minor outstanding items, and everything was done to our complete satisfaction. He helped with everything from getting the insurance claim approved thru to the final items. These guys do what they say they will do. We are satisfied and would use them again. read more