If you were reading this while I was typing, you'd hear my angry typing away on my phone while eating vegemite toast.
This is a review based purely on service. And I'm hungover and still angry, so do with this information as you please.
At 630pm, I ordered some Bun Cha, Duck Crepes & a "can of coke range" through menulog for delivery to Flinders st (near Russell), was impressed by the only $15 min spend and range of food. My order came to $20.10 inc $3 delivery, and at 637pm I received a text stating approx. delivery time is 721pm, which I thought was acceptable. I would've even been happy with 722pm.
Well. Got to 743pm and still no sign of anyone, so I called and was advised they had been really busy, but the driver was on his way (I don't care how busy you are, give me a later delivery time if that's the cas!).
7 mins later I get a call from the delivery driver who was out the front of my building. I told him to use the intercom and I'd buzz him up. "Oh, we don't do that. We just delivery to the front of your building" If I wanted to go out in public, I would've walked to get dinner somewhere. Fail number 2.
Just a friendly reminder I'm a little hungover (I've also just moved in so spent the day dealing with house moving in stuff), Are you starting to see why I'm still angry?!?
Anyway, I make my way down to the front and here the driver is holding a can of coke. I told him I asked for Sprite (for those not up with menulog, there's a section for every restaurant for requests / comments). Apparently coke range is actually just coke, diet & zero (unlike every other restaurant on there that include at least sprite, but normally fanta as well). Fail 3.
I'd also asked for no chilli in the dishes or sauce and low and behold the sauce had chilli. The drivers response? "It's not spicy". Dude, are you on a first name basis with my taste buds , do you hang out on weekends? No. So enough of the "it's not spicy". It's chilli! And regardless, I'm the customer and you ignored my request. In fact you claimed I didn't mention anything about no chilli, but I proved you wrong when you opened up my order and saw it there right where the sprite request was.
I get it, can be easier said than done to remove chilli, but any decent joint would call and advise can't be done (& I may have changed my order).
Anyway that was fail 4 and I'd well and truly had enough so I threw all my toys out of the pram and told him I didn't want any of it. Instead I kept my 20 bucks and made myself some really good vegemite toast.
Moral of the story? Just don't. read more