BEST CAR MECHANIC IN COLORADO - DON'T GO ANYWHERE ELSE!!
I seriously cannot sing enough praise about Phil's Pro Auto Service. They have saved me so much hassle and headache in the last week I feel like I owe them $10,000 in medical bills! I was royally screwed by Firestone in Loveland, CO on Sculptor drive (avoid at all cost) when they advised and I hesitantly agreed to put a $400 water pump in my 08 Jeep Grand Cherokee during a routine oil change. The day after I picked up the repaired vehicle from Firestone I started getting "Transmission over Temperature" messages and my water pump temp was spiking in the red. My wife and I are expecting our first baby on the 29th, literally any day now, and being that this was our family vehicle, I needed this car repaired and reliable RIGHT NOW. After being told by Firestone that "that had nothing to do with the work we did" I started calling other places. A Co-worker recommended Phil's Pro Auto, and even though I live on the far West side of Loveland, I really needed a car mechanic I could trust, and someone who wouldn't BS me, all things my co-worker assured me Phil's was.
I called Jon White and was immediately impressed. Jon knew what problem I was describing halfway through describing it, and said he was familiar with the issue, having just repaired a Jeep with the same problem a week ago. What a relief to hear!
I dropped my car off at Phil's a few days later for Jon to immediately confirm his theoretical diagnosis once he was in the car, which of course he did :). Jon greeted my wife and I with a smile and a handshake, and immediately started paperwork on getting it checked in. Finally a place that understands customer service!!
Jon proved that all the damage and things overheating were directly caused from a FAULTY WATER PUMP INSTALLATION, obviously all pointing back to Firestone. The total bill was about $1400 including a few $100 for maintenance items I asked them to take care of in the interest of putting the vehicle in tip-top shape for baby coming.
With a lot of Jon's help, including him hurrying Firestone so he could return my vehicle to me, Firestone Corp paid $850 of that bill, basically everything that could be attributed to their fault.
I was more than pleased with the outcome given I expected them to maybe cover another $400 water pump at best.
I have 20-30 emails back and forth from Jon concerning quotes, minor questions here and there, dealing with Firestone, etc etc, and while I won't bore everyone with posting them all here, I would be doing Phil's a dis-service to not convey a few of the thoughts that Jon wrote me....
"I'm sorry that you are having to go through this like that. It is part of the reason our industry has a stigma that goes along with it!
I'll be honest we make mistakes too but it is the way that you handle those mistakes that makes the difference. Thank you for allowing us to show you how a repair shop should treat you."
"You are welcome please let me know if I need to do anything to assist with more details if they need it so you get taken care of."
"They are sending an independent adjuster here to evaluate the vehicle at the beginning of next week. I have told the adjuster you need the vehicle back as soon as possible so I plan to start doing all the repairs on Tuesday. He said he understood that and will be calling me Monday with an update on when the adjuster will be here. I will report to you that information once I have it."
I could keep going....
As I hope you can see Jon is GENUINELY concerned for his customers, and advocates for them whenever he can. I owe this man so much for the amount of hassle and stress he has alleviated from my situation.
45 minute drive or not, I will FOREVER AND ALWAYS be taking our vehicles to Phil's Pro Auto Service, and recommending anyone I can to do the same. You will not be disappointed!
I happily paid the remainder of my bill, and my Jeep is running in TIP TOP SHAPE!! Finally I have the peace of mind that this baby can come any second and I have a reliable vehicle to take my wife and baby to the hospital!
I had Pizza delivered on the day I picked my car up for Jon and his team, the absolute least I could do for such amazing service and concern.
Apparently Meat-Lovers with Jalapenos is the shop favorite for any of you other elated posters :)
Phil's Pro Auto Service is THE BEST!!!!
I will never have car work done anywhere else.
Thank you soooooo much Jon and team!!!
-Matt Hammontree read more