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    Philly Auto Center

    3.7 (3 reviews)
    Closed 10:00 am - 6:00 pm

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    New Concept Auto Exchange

    New Concept Auto Exchange

    (4 reviews)

    Scam artists and more. These guys bait and switch. They post "dummy" cars online and then when you…read morecall about them they are "being serviced" or "someone is interested in it". I called to inquire and the guy I spoke too was so harsh and rude when I was questioning him about a car I saw on a website. It was very suspicious. He kept saying it's being serviced. And someone else is interested in it. But it wasn't sold... Me: Well is it for sale? Him: Yes! I already told you that! Me: Can I come see it? Him: Not for a few days...it's being serviced...but someone is already interested in it! Me: But...it's not sold, right? So, I can come see it and buy it right? Him: I'm done with this conversation! Me: Why are you being so defensive? I am a customer...don't you want my sale? Him: #@(!*# off. Me: What is wrong with you? You are an $#*$#&@ Him: Come down here and say that to my face! Look, used car salesman have their own category for being slimeballs...but this guy whoever he was...takes the grand prize. I have never EVER come across someone who was such a puke of a sales person to actually be threatening with potential customers is completely astounding. If I were you...I would definitely shop elsewhere for a used car.

    Went to look at a vehicle that was listed as "red/burgundy" and in "in pristine condition" only to…read morefind that the vehicle was NOT RED or BURGUNDY but Copper Metallic and it had dent and scratches all over the vehicle. To make sure I was looking at the right vehicle I called the salesmen Brian and inquired about the vehicle. He confirmed for me that it was Burgundy. I said he was mistaken the car was NOT that color at all but a Copper Metallic. (I even looked up the paint colors for that make and model and Red/Burgundy was not an option that year.) I suggested to him he might be color blind and that he has the vehicle listed wrong for which he then commented "well bitch, don't buy the f*ck'n vehicle" and then hung up on me. Brian was extremely rude and the listing was entirely misleading.

    Dougherty Auto Sales

    Dougherty Auto Sales

    (3 reviews)

    If I could give a 0 I would!! All of these cars are nothing but lemons. Please whatever you do. Try…read moreyour best to stay away from this place!! Or better yet buy here, pay here's all together!! I originally brought an 04 Ford Explorer XLT from here. Things were fine for about a day or two? Then the car starting steaming and overheating and stalling which then made me late to work. Almost costing me my promotion. After 2 weeks of over the phone battles they finally took the car back and gave me an 07 Suzuki XL7 the same day I got the car the airbag service light came on along with the check engine light and the oil light pressure low all came. They told me to give it some time. It was just serviced it might need a moment whatever. So bout a week later I was delivering a $500.00 catering order for my store and then the car starts to ding uncontrollably and shuts off. I had to get my manager to come get me and the catering order and afterwards had to walk back to my car where I towed it to their mechanic shop where I was told the car was unsafe to drive. After about a week of not having any car and being a caterer you kinda need one of those... I received a call and I get it back and things were smooth for another 3 weeks. Where it happened again. I said this is enough. I decided to take the car back they refuse to take it back. Even when I said it was a voluntary repo. They said I was responsible for two balances and threatened to take me to court. The two balances being the original Ford Explorer which they tacked onto the new loan without telling me. Then they also proceeded to throw in my face that they sold the Explorer to someone else and I was still responsible for both cars when someone else brought that car?! These guys are scam artists and I beg you guys to please not make the same mistakes I did.. that's all I have to say.

    Bought a car in cash. Was told all fluids and everything were brand new. They said 90 day warranty…read more Well......! They never even actually get you the warranty. They just tell you they do. I tried to renew this "warranty" with company i was told it was through and i was informed they had NOOOO idea what i was talking about and such policy did not exist. Then my transmission went 6 months after i spent 7000 cash, and mechanic says no fluids were ever changed and transmission fluid was black, burnt, and most likely the original fluid. So all in all, DO NOT BUY FROM THESE GUYS. SHAM. LEMONS. SMOKE AND MIRRORS.

    Robin Ford

    Robin Ford

    (27 reviews)

    I've always hated buying cars. Bad experiences in the past, plus a general distaste for the process…read moresoured me. It got to the point where I'd rather go to the dentist than buy a car. I was in the market for one last week. I just happened to see in my research that Robin Ford had one that had everything I was looking for. Since I live close to them, I gave them first crack at my business. And I left with a 2014 Ford Escape at a price I could live with. I didn't need to go anywhere else. Simply stated, this might have been the easiest car buying experience I've ever had. Eric Kane, my sales associate, is easy to deal with. I've dealt with some really slick sales associates that I wouldn't trust in the past. Eric was the complete opposite. He never pressured me and he was straightforward the whole time. I'd deal with him again in the future without hesitation. Thanks Eric and thanks Robin Ford. I'll see you in a few years when I'm ready for the next car.

    Bought my used truck here, to be 100% honest the purchase was a relatively easy headache free…read moretransaction, was a newer used f350 still under factory warranty. Upon leaving the dealership going home snyc 4 screen started glitching, call and they said bring it in it probably needs a update. This is where all the drama begins, took truck in spent half a day as they reprogramed it, never even got off the lot and screen still glitched was told to make another appointment and they would give me a loaner to drive. So I leave the truck 4 days and upon pickup was told we reprogrammed it, I'm like didn't you already do that ? Told its fixed, again upon leaving dealership screen starts glitching again so now I'm frustrated you've had my truck 5 days and nothing is fixed. Told bring it back will give you a loaner, get home and call ford customer service and open a claim and informed service and give them the claim number and was told you just complicated the whole process. I didn't understand till later why. Was told system put out a code that required the entire snyc 4 system be replaced it will be a week. Ok, as long as its fixed I'm ok with that, 8 days later no updates from service so I call and am told will call you back so I wait 2 hours no update so I call back and finally get someone on the phone, now keep in mind I can track when my truck is moved and last started via ford app. There also was a small trim piece on the roof and a trim piece to be replaced on the dash also and you have had my truck 8 days but it hasn't moved or been started in 5 days, the response from service is parts are 5 days out, also we replaced a power cable and the screen for snyc 4 and my response is you told me you were going to replace the entire snyc 4 system because when I took it in it had completely failed. It took these 3 trips to understand what was going on, prior owner had added stuff to the truck and damaged the power to snyc 4, and this was a issue when you sold me the truck with prior damage caused by previse owner but because the truck is under factory warranty they are trying to get ford to pay for it and its not a factory defect it was caused by old owner and your to cheap to own up to it and pay for the proper repair, hence why your annoyed I called ford customer service. I got loud with the service writer and yes I'm pissed, at this point you've had my new to me truck longer than i have, 13 days to be exact and I'm being told some parts are still 5 days out. Call sales and they take parts off another truck on the lot and mostly finish my truck and after a total of 14 days I get it back, minus the interior trim piece that was damaged by prior owner which was supposed to be ordered the day I purchased the truck. On a we owe slip I have documented that truck will pass inspection for tint I kinda knew it would fail and had to pay to have tint removed and was told we will reimburse you for that, that was 7 weeks ago not any reimbursement. Interior dash piece that was supposed to be ordered upon purchase of truck and I told them just mail it to me has never arrived 7 weeks later. Got a call 2 weeks ago asking how my service went and went trough the whole story and was told I'll have the service manager call you, that was 2 weeks ago and no call from service manager. 14 days my truck spent there and its still not complete, I went ahead and purchased the dash piece myself as I didn't want the hole in my dash. Cleary they played games trying to get ford to pay for the snyc 4 problem since I'm still within factory warranty, my opening a claim via customer service forced their hand but I had no idea at the time I simply wanted my truck fixed so service writer has no issue just plain out lying to you. Did i get loud and obnoxious, absolutely I did, the timeframe and constantly being told parts are 5 days out is outrageous, this was about service saving a few bucks as a snyc 4 system is expensive and they were trying to scam ford into paying for it. So never reimbursed for tint removal, purchased interior trim piece on my own dime, this is without a question the worst service department I've ever seen will lie to you and ford to save a few dollars and that comes down to a shady service manager policy. Again the sale wasn't to bad it was the shady service department that ruined this, avoid this place and don't expect any service after the sale. One thing that infuriates me more than anything is being lied to, there is no integrity or honesty within this service department.

    Philly Auto Center - usedcardealers - Updated May 2026

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