Bought my used truck here, to be 100% honest the purchase was a relatively easy headache free…read moretransaction, was a newer used f350 still under factory warranty. Upon leaving the dealership going home snyc 4 screen started glitching, call and they said bring it in it probably needs a update. This is where all the drama begins, took truck in spent half a day as they reprogramed it, never even got off the lot and screen still glitched was told to make another appointment and they would give me a loaner to drive. So I leave the truck 4 days and upon pickup was told we reprogrammed it, I'm like didn't you already do that ? Told its fixed, again upon leaving dealership screen starts glitching again so now I'm frustrated you've had my truck 5 days and nothing is fixed. Told bring it back will give you a loaner, get home and call ford customer service and open a claim and informed service and give them the claim number and was told you just complicated the whole process. I didn't understand till later why. Was told system put out a code that required the entire snyc 4 system be replaced it will be a week. Ok, as long as its fixed I'm ok with that, 8 days later no updates from service so I call and am told will call you back so I wait 2 hours no update so I call back and finally get someone on the phone, now keep in mind I can track when my truck is moved and last started via ford app. There also was a small trim piece on the roof and a trim piece to be replaced on the dash also and you have had my truck 8 days but it hasn't moved or been started in 5 days, the response from service is parts are 5 days out, also we replaced a power cable and the screen for snyc 4 and my response is you told me you were going to replace the entire snyc 4 system because when I took it in it had completely failed. It took these 3 trips to understand what was going on, prior owner had added stuff to the truck and damaged the power to snyc 4, and this was a issue when you sold me the truck with prior damage caused by previse owner but because the truck is under factory warranty they are trying to get ford to pay for it and its not a factory defect it was caused by old owner and your to cheap to own up to it and pay for the proper repair, hence why your annoyed I called ford customer service. I got loud with the service writer and yes I'm pissed, at this point you've had my new to me truck longer than i have, 13 days to be exact and I'm being told some parts are still 5 days out. Call sales and they take parts off another truck on the lot and mostly finish my truck and after a total of 14 days I get it back, minus the interior trim piece that was damaged by prior owner which was supposed to be ordered the day I purchased the truck. On a we owe slip I have documented that truck will pass inspection for tint I kinda knew it would fail and had to pay to have tint removed and was told we will reimburse you for that, that was 7 weeks ago not any reimbursement. Interior dash piece that was supposed to be ordered upon purchase of truck and I told them just mail it to me has never arrived 7 weeks later. Got a call 2 weeks ago asking how my service went and went trough the whole story and was told I'll have the service manager call you, that was 2 weeks ago and no call from service manager. 14 days my truck spent there and its still not complete, I went ahead and purchased the dash piece myself as I didn't want the hole in my dash. Cleary they played games trying to get ford to pay for the snyc 4 problem since I'm still within factory warranty, my opening a claim via customer service forced their hand but I had no idea at the time I simply wanted my truck fixed so service writer has no issue just plain out lying to you. Did i get loud and obnoxious, absolutely I did, the timeframe and constantly being told parts are 5 days out is outrageous, this was about service saving a few bucks as a snyc 4 system is expensive and they were trying to scam ford into paying for it. So never reimbursed for tint removal, purchased interior trim piece on my own dime, this is without a question the worst service department I've ever seen will lie to you and ford to save a few dollars and that comes down to a shady service manager policy. Again the sale wasn't to bad it was the shady service department that ruined this, avoid this place and don't expect any service after the sale. One thing that infuriates me more than anything is being lied to, there is no integrity or honesty within this service department.

Please save yourself money and anxiety, go anywhere but to Robin Ford. Bought a used Ford truck,…read moreonly to bring it back several times to get it fixed. They overfilled my air conditioner and told me it was fixed. If that wasn't caught it could have blown my condenser. I didn't even get to drive the truck home, after I signed the papers I was informed they needed to keep it a week to look it over. to make sure I was getting a good truck,and to clean it. What I got back was a dirty disgusting truck, that would need to worked on five more times in three months. I got a call from their warranty dept. Told me I was gonna get a refund because I paid for parts that were under warranty ( I told the lead mechanic it was ) a month later, no money sent, when I call I am ignored. You have been warned.

The entire team was polite and friendly and very helpful. My husband is very excited to have his…read moreAudi Q7 again and Will at Springfield made the process very easy and we were in and out in a reasonable time. Thanks!

Went to them to try and get a car sales representative James king was very nice and kind they said…read moreor advertised no money down and they work with you bad credit or fair but that's not the case at all you did not work with me and I have fair credit you need to change what you advertise because they want money down and if you're credit is not good you don't have a chance charles young.

Brought a car about 3 months ago and they supposedly had the car inspected now I find out I need…read morebreaks and rotors on the car and I haven't even driven it 100 miles yet! Call them asking for help with the bill and they declined! I don't even know how the car passed inspection with no breaks! Whoever he had inspect the car he refuses to give me their name or phone number so now I just have to eat this one! Sad how people scam people and just take their money. If you buy from them I advise you to get your own inspection from your own people because obviously "his guy " can't be trusted.

DO NOT WASTE YOUR TIME This is the worst place I've ever…read moredealt with. My daughter filled out an application online and made an appointment to look at and test drive a car they called us an hour before the appointment to tell us that the owner took the keys home and now Noone can get a hold of him and we will get a call to reschedule. Two days later, we still hadn't heard from them to reschedule, so we called them they said they had no record of her filling out the application so she had to fill out the application again we tried to make am appointment for the next day at 6 they said they close at 7 and we can't come at 6, after fighting with them on it they finally made the appointment. She spoke to 3 different people, and they settled on a down payment agreement we drove the hour to get there only for them to tell us they sent the car out for service and it wasn't back yet and tried to get us to fill out paperwork before even seeing the car and recanted on the agreement on amount down. They couldn't even produce the car for a test drive. This place is sketchy, to say the least. Very unorganized, the sales men or whoever we dealt with was very rude and seemed to have mo clue what he was doing or talking about. He was probably just trying to waste time because they didn't even have the car they promised . DO NIT WASTE YOUR TIME LOOK SOME WHERE ELSE. This place is filled with shady untrustworthy people who barely speak English.

run do not ever buy a car here you will be ripped off i can guarantee it i'm proof they turn the…read moremilage back and they say its fixed when all they do is disconnect the battery worst car dealership i ever incountered

I went with my good friend to buy a pre-owned car to ACS pre-owned on Baltimore pike in Lansdowne…read more I was so impressed with the friendliness of the staff, the honesty, the attention to making sure the customer is Satisfied. Their prices were reasonable and it didn't take all day. There's also a bonus, you can also use their service department for all your repair needs, inspection too! So if you're one of the majority of people that dreads buying a car give ACS a try you will be pleasantly surprised!

Where do I begin ??? , Great experience , great inventory , knowledgeable staff, they work with all…read moreincomes , and always give you a way to go ! If they can't get you done then literally no one can ! Since my very first purchase in 2018 I have sent over 15 family and friends to them , And YES they do give referral checks !

I've got mostly great things to say about these guys. I found the car I wanted with them for a…read moregreat price. I can't speak about their financing programs as we paid cash but they helped me get an extra key for wholesale price which was a nice gesture. The only thing that keeps them from being a 5 star review is I had to stop them from mounting their company logo license plate to the front of my car. This car never had a front plate, and they were about to drill holes into the front bumper without my permission before I stopped their mechanic. Not cool guys, check with the customer first.

easy transaction, driver showed up on schedule, great communication…read more If you want to sell your car and don't want the hassle waiting for people not showing up and giving you the runaround then this is the why to go.

I was a little apprehensive, but my son reassured me, and I was happy to deal with Carvana. I love…read moremy car and the service was 5+.