Really shady scam operating out of Aurora, IL area. Called them asking them to send a tech for…read morefurnace tuneup and who is qualified to install a T10+ thermostat kit to furnace, AC, and humidifier. It wasn't that I couldn't handle it myself, but rather to have Honeywell warranty the unit, a certified tech must install it. Well, the tech they sent, Brandon, not only wasn't qualified to install the kit, but also had no knowledge of this kit at all. But after looking at the box, said it would cost about $20-$30 to install on top of the $149 furnace tuneup. I agreed saying I can afford the $200 total. Since I had another contractor working on our 2nd floor, I let Brandon work in the basement on the HVAC equipment. When I came back down to the first floor a couple hours later, I saw the Buchner truck outside still. When I went to the basement, I found Brandon sitting on the floor reading the manual. Mind you, he never said he was charging more than the $200 I approved. He had apparently been unable to get the humidifier to power on. It seems he had decided to change the humidifier to being powered by the furnace, which is not compliant with Honeywell authorized procedure for that unit. When he had Honeywell support on speakerphone, the specifically told him he couldn't power it from furnace, and to reconnect it to the transformer it was originally on. After ending the call, he still didn't tell me he was charging me more than $200, so I went back up to the contractor two floors up. Finally, four hours later, I had to go to work. At five hours, he hands my wife an invoice for $900 for the work. But that's not all, he also tells us the humidifier board is dead, even though it had been running with no issue prior to Brandon arriving. Of course I refuse to pay the $900 invoice and call Buchner. When they have the Service Manager call me, he tells me that Brandon never said it was $20-$30 to install the kit and that Brandon is competent and wouldn't damage the humidifier from working on it. The manager finally agreed to send his other tech, Tony, to diagnose the equipment, no charge only after I inquired. Tony comes out later in the week with my wife home. He determines that "Brandon did not land one of the humidifier wires correctly and that the equipment is now online. But during conversation with my wife calls her a liar when she says that Brandon never said he was charging us beyond the $200 we agreed to until he handed her the $900 invoice. About a week later, I get an updated invoice from Buchner in the mail for $181, which I called them to pay immediately. I figured they must have agreed that Brandon had made one or more mistakes, and was doing the right thing. Oh was I wrong! A couple weeks later, I'm trying to clean up the loose humidistat wires that are supposedly not connected anymore because it is now wirelessly digital instead of wired analog. WRONG! As soon as two wires touched, I see an electrical arc, and my new thermostat goes dark. I immediately call Buchner, but the answering service says there is a note in their system to not service our address. She tells me to call Monday, which I do. The primary secretary tells me they "discounted" the work they did and there was a note to no longer service our address and I would have to speak to the Service Manager, which I agreed to do. Well, several days, and no call from them to my phone and no call to wife's phone. So I contact my contractor who is a licensed electrician and plumber, and also fixed a few pre-existing electrical issues in the house already. With his guidance, we identified the problem to be a blown fuse on the furnace board. So to recap: Poor customer service Unqualified HVAC Technician Attempt to commit fraud (charging customer while they teach themselves how to do their job) Attempt to charge nearly 5x the amount they were initially approved for without renewed consent Dishonest techs and Service Manager

Our condo association has a contract with them to maintain our HVAC system. System is not…read moreworking/not efficien. Was told that it could take 10 TO 12 WEEKS TO REPAIR???? That is completely unacceptable!!! I'm sure if we were paying them out of our own pocket, they would have been here today to fix the A/C!

Absolutely excellent service! Ross was patient and thorough…read morein working on our older washer & dryer. He worked hard to identify the issues, and gave us a quote by the end of the day as to what the replacement parts would cost. Once the parts were in, he returned and completed the project. We later had a few new issues and he scheduled a time to return. The issues were 100% due to the age of our machines and were unrelated to the work he did. He gave us a few suggestions and we are very pleased with the results. Very highly recommended!

Really helpful and honest service. I had a problem with an old washer and this was the first…read morecompany that could give me an honest and reliable information and quote. I would 100% return to this company for appliance needs!

Highly recommended. Staff has always been friendly and…read moreknowledgeable. Great communication when it comes to appointments.

Excellent service. Vince was on time for the appointment and did a great job. He explained what the…read morerepair entailed and was very friendly.

We purchased had a Generac whole-house Generator installed thru Saturn ... and everything was great…read morefrom start to finish. Jim, the sales guy, was great .. explained everything and gave a fair price ... Saturn took care of the Village permitting. The Installation Team was FANTASTIC !!! They knew what they were doing and worked hard and were really, really nice guys. They cleaned up after themselves and were just beyond great. Beth, Laurie and Steve in the office were great as well ! They kept us informed as we went thru the process and always promptly answered any questions that we had. Within a week of the installation, the weather 'cooperated' and we were able to take the Generac out for a test drive ... The power went out due to storms and Generac kicked on within seconds and the shut off was seamless. We had storms the next night, but didn't feel anxious at all about the power going out. We have a wonderful sense of security and worth every dime. It truly was a great experience with everyone at Saturn. Thank you Everyone !!!

Mixed feelings on this company. We had them come out and do a PM on our generator last year and…read morethey came out on time, performed the maintenance satisfactorily and didn't try to sell additional, unnecessary parts/services. Cool! Recently, we had a breaker go bad on our panel which was not allowing power to get to one of our bedrooms. Scheduling the service was quick and easy, tech arrived on time. I explained what was going on, what we did to troubleshoot and what I thought the problem might be (bad breaker). Tech proceeded to mess around with wires, asking about attic access (our panel is in our basement), and basically tinkering around for 3 hours before changing out the breaker to the bedroom, which fixed it. Why didn't he just do that first? Oh that's right, because they charge $100/hr for labor so the $20 breaker cost us a total of $331. Kicker is: he complained about how the panel was labeled yet, their company was the one who installed it originally and was the only reason we called them. (Note: panel is actually labeled really well but he couldn't grasp why the affected bedroom which overlooks our backyard wasn't labeled "front bedroom") Bottom line: they did the work and fixed the problem, but totally milked charging us for labor. I felt he took advantage of the fact that I was busy watching my toddler to charge for extra "labor".

Brian came same day, a bit later than I was originally told but that's because he was working on…read morethe hottest day of the recent heatwave. So the fact that he came so late in the day after an already busy day was much appreciated. He was super knowledgeable, took his time to look at the situation, made what felt to be an honest diagnostic of the problem and had the part available and stayed to replace - it was the capacitor that was running rather low output. He fixed it in five minutes and cleaned up our ac unit. We will definitely use them again.

If I could give a hundred stars I would. This team is everything you'd want or need in a company…read moreyou hire. Top tier professionalism, incredibly knowledgeable, solution oriented, efficient, communicative and kind. After struggling to get a response with another company we tried to work with, SRG came in and saved the day. They showed up the day we called, came back the next day and had everything completed within the time frame they promised. They worked long hours in 90 degree heat and have done check ups on the unit and phone calls afterwards as well. We plan to use them for all of our HVAC needs. On top of all this they were fairly priced and had great options. I couldn't recommend this company more. Thank you all- Sal, Hector, Jesus, Brian, Isabelle and everyone else who came through to get the project done on time.

The most honest company I have ever worked with. Saved us hundreds on repairs when another company…read moretries to scam us. Always reliable and my first call when something breaks down.

Steve and his team are incredible at what they do and we were very fortunate to find their HVAC…read moreservices. They have done multiple installs for us, including AC and whole home humidifiers, along with annual routine maintenance and we have been ecstatic with the attention to detail and turnaround time. Highly recommended if you're looking to upgrade your HVAC or even have some routine services to keep everything running smoothly. Best, Charlie

Midwest Comfort just installed a new furnace and AC unit for me . I couldn't be more satisfied…read more Mark came over and did a proper evaluation on how to size my units. They installed the units quickly since hot weather was approaching. Mark and Leo did an excellent job . They also went into my crawl and advised me in proper damper set up for winter and summer. New units working perfectly . These guys are nice, friendly and really want to make sure you are comfortable. When they were done everything was spotless . And I need to mention, the price was very reasonable . Highly recommended!!

Jeff replaced two parts in the furnace, and informed me that the filters I was using were…read morerestricting the airflow too much. He also informed me that the unit I bought 15 years ago from a different company is too big for my house so he adjust the gas burners so I don't over heat my unit. He was VERY good and carefully explained everything. Thank you Jeff! Today I had a motor replaced by Leo and once again the service was great and I renewed my service plan agreement.

The repairmen that came out were nice enough individuals, but this company has exhibited a severe…read morelack of professionalism. Their communication after being paid is subpar at best, but since they text me less than two minutes after leaving my house asking for a Yelp review, hopefully, this will get their attention and prompt a return call or refund my money in full. Four weeks and three appointments after this all began, my washing machine is in the exact same state as was when we started. The problem started with an error code on my washing machine indicating a temperature sensor needs to be replaced. I pass along the error code to ATAR, and we schedule a repair. The first appointment- I was told by the repairmen that the sensor was bad, and they replaced it. Within 10 minutes of the repairmen leaving, the same error code, and one other error code, both go off. I attempted to text and call their scheduling number, no response from either. I text the cell phone number the repairmen called me when they arrived at my front door, no response. Second appointment- The repairmen could not replicate the error. Without doing any diagnostic work aside from turning the machine on and running it, they tell me the machine must be fine and not to worry about the error codes that were displaying. After doing one load of laundry, the error code occurs again. Third appointment- Although my repair history clearly states that it requires two men to move the dryer on top on top of my washing machine, one repairman was sent out. I offered to help move the dryer but was told that another repairman was in the area, so they would come back together later in the afternoon to finish my repair. While leaving, he told me that I would receive a text to confirm, the techs being sent back out later in the afternoon. None was sent, so an hour and a half later (4:45) I text the scheduling confirmation number looking for confirmation, no response (they close at 6). I called their business line (same number) twice before 6, no answer and not reply to the voicemail I left. The repairman also told me that he needs to test the motherboard as when an error code appears again after the sensor is replaced, it is likely the motherboard. Ok, so when I told them that the original code, and another error code, both displayed again after the first appointment, then why did they not perform a diagnostic on the board the second time they were out? Or any form of diagnostics test on the first visit? Now am sitting here with all of my clothing on the floor in my hallway needing to be washed (have not been able to do laundry for four weeks at this point due to my work schedule and them only scheduling two-hour arrival windows on work days, no weekends) receiving zero communication from anyone at their company. ***My reply to Patrick via private message as Yelp does not appear to display responses to the owner*** Patrick, your faux friendliness is not fooling anyone. For anyone that has taken the time to read this far, I think the image snippets from our text conversations (from your business and personal lines) perfectly sums up this businesses class and integrity. I will eagerly await my partial refund "in the upcoming days". In response to your message, I gave you the error code and that stated a particular part needed to be replaced. After your repairmen left, the machine stopped working within minutes. Your repairmen also sent me a text asking for a Yelp review, also after hours, to which I promptly text notifying them of the issue. When I did not hear back, from either point of contact, I canceled the check. In hindsight, the right move considering that you now have $268 of my money, and my washing machine is in the exact same state as it was when this all started. If this is the time to make excuses as to why your company does not respond to texts and calls after hours, I would love a clear understanding of why after your repair tech yesterday left (telling me that he would be back later in the afternoon and then no-showed), you did not respond to any of my texts or calls starting at 4:45? Your excuse of had to leave the office early does not add up when your main phone line that I called/text is an iPhone. The second appointment. Turning a machine off and back on again for an hour is a pretty rudimentary "diagnostics" test. Most professionals in their given field test the internal components of the machine in some way, shape, or form. When your repairmen came out the second time I did clarify that two error codes had occurred since they replaced the sensor. Per your repairman's recommendation on the third trip, the board should have been tested if error codes occur after the sensor is replaced. That is a diagnostics test, not turning the machine off and back on again. And I never stated that I was satisfied with their resolution, I was told there is nothing else they could do, which come to find out later was not true.

I called for an air conditioning repair. Always There lived up to the name. They were here in 15…read moreminutes! Turned out nothing was wrong, just something janky with the thermostat so they left free of charge. Now I can rest easy. I know who I'm calling next time!