6/22/16 4:16pm. I waited for the technician to arrive and when he did not, I proceeded to return to work. At 4:05 when I was already on the freeway, the technician called me to state that he was at my home to fix the air conditioning unit. I explained that I had already left and that I would get back there as soon as I can. He then called me at 4:16 to tell me that he was at the wrong townhouse community. At 4:27, Owner/Manager "kelly" called me to tell me that the technician had other units to fix and that he has left. I pleased with "kelly" to have the technician to come back and she proceeded to become rude stating that her service man doesn't have time to wait around. I explained that I had to tell my work that I couldn't return back to work and that getting the air fixed was not a comfort issue more than a health concern due to a medical condition and that I have two small children in the home. At that time she stated that she wanted to put me on hold and simply hung up the telephone on me. I called back and she said that she didn't want to deal with me anymore and to call my managing company (MGR), where she proceeded to hang up on me again. I called back to get her name and company to make this complaint with the BBB and Yelp on exceptionally poor customer service and disregard for my time and health condition related to extreme heat. In addition, when I called my residential managing company, they stated that someone from this SAME company could return to my home to complete the job for an additional fee for after hours service. This is unreasonable and unfair business practices. read more