Just a quick run to get an item, one…read more I got in line because my rewards wasn't showing up that I'd added to my rewards card. Both the cashier and Jody tried to advise me on the steps and I was familiar with it but for some reason I kept getting an error, try again messaging. I went ahead with my purchase. I actually had to return because I purchased the wrong item and this time around I felt the exchange was made difficult than it needed to be. Additionally the cashier was extremely impatient while I looked for my electronic receipt.

Staff is RACIST, very rude & disrespectful. I called left a voicemail, & 10 minutes later when the…read moreemployee returned my call she had a very nasty attitude, I had questions she kept rudely interrupting me then got smart placed me on hold then came back to the phone 2 minutes later & hung up LOUDLY in my face she slammed the phone down! I'll spend my hard earned money where I'm appreciated! I will find out here name today! Customer service these days has gone to crap this is ridiculous! Smh

This location has convenient parking around the building outside of their own parking lot…read more Going into look for a supplement and I identified 2 but needed pharmacy consult. I stood at the consult window while 2 pharmacy personnel reviewed something on the computer for over 3-4 mins. Yes, those minutes can be long when you're patiently waiting for help. I did hear one speak saying we'll be right with you. I was able to decipher from reading the ingredients what I needed to know and proceeded to self checkout, which made the rest of my visit a breeze.

Absolutely appalling service from the new pharmacist Brittany. Not only was she beyond unpleasant…read moreand ridiculously rude she implied I had no clue how my prescription was written nor how to take it. She refused to fill a needed medication.

If I could rate this store less I would. The pharmacy is garbage and never open on their hours…read more Sunday I went to get my kids medication 10 minutes before the pharmacy closed but they refused to help me because they already closed down their drawers. Will be in search of a new pharmacy immediately.

This store employs two people to work this location a female manager and a female employee. They…read morenever want to help. They act like Walgreens isnt down the street.

horrible customer service. I've tried to get thru to the pharmacy for a question for 2.5 hours and…read morethere are no options to talk to pharmacy staff, the call ends when you try to leave a message with the pharmacy or store manager, no option to transfer a prescription online even (no reason why provided) ..total and complete shitshow. there are clearly reasons they're closing many of their stores- it's terrible!

Short staffing is the major issue! The employees who are working there are extremely short…read moretempered and appear not to have compassion for their customers--maybe they are burnt out??? We were texted that a prescription was ready, when we arrived to pick up, we were told we can come back in 20 minutes. I take my elderly mother to run errands when I am off. So when they state it is ready, it should be ready when they say, she doesn't have transportation. It's rude and unprofessional. The outside is unkept, grass about 6-8 inches tall, the parking lot is trashy, and the outside pick up window area has been left unmaintained. PLEASE do better or unfortunately, go ahead and close this location if you do not care about your customer base.

Pharmacy - well most of time I visit here the pharmacy tech act like they are very put out to help…read moreme fill my prescriptions. Most of them but not all of them. They get a bit rude with me sometimes when I forget to spell my name when picking up my prescriptions and make unhelpful comments along the lines of, "this would go faster if you would spell your name first next time". It just makes me cringe every time I here that. If I didn't have to do my 90 day prescriptions here I wouldn't but it's the insurance I have that makes me. On a positive note I've been helped tremendously but the pharmacists in getting my prescriptions replaced when they flying all of the place in my kitchen and I lost about 2 weeks worth of medicine. I was able to get that covered at a reduced cost because my insurance wouldn't cover it! The rest of CVS is just you average run of the mill general store with a limited selection of everyday items. This particular CVS is no different than most my only other complaint about this location is I wish they were open 24 hours. It's in a prime location to be open 24 hours so I'm not sure why they aren't but I'm sure the management and employees have no control of this and it doesn't impact my rating.

New kiosks in the pharmacy require the customer to enter all their info. While you are doing part…read moreof their job, the employees tell you it's faster. Employees don't care about the customers, which is probably the reason for the new system.

CVS Pharmacy has a convenient location right off the highway and flexible hours for both the store…read moreand the pharmacy. The staff is helpful and friendly. The drive thru is very accommodating when you don't feel like going inside the store. The store carries a large variety inside which is nice if you need to pick up milk, snacks or household items all in one stop.

I scheduled a COVID test for travel, I was told that I would have results within 48 hours (the test…read morehad to be within 72 hours of travel). I received the results 41 minutes after my flight departed, 68+ hours after the test! I lost a day of vacation and have to scramble to get retested, book new flights etc.

Yesterday I had gone into this store to pay my rent at the money services counter. There was a long…read moreline. It wouldn't have been a big deal if the manager had helped check people out after most of them had been waiting for over 30 minutes in line. Two people were in front of me and wanted to buy alcohol and a bag of dog food I think? They wound up leaving because the manager told them "we can't check you out here." I would like to say, that is entirely false because I have been checked out at that counter a couple of times. They just didn't want to. And the people in front of me were understandably upset and left without their cart of items. It was after the upset customer left that this manager finally came to help. She walked off several times. She kept yelling at people to back up because the line started at the corner. This whole situation could have been avoided if they had two people at this counter from the start. There were 4 other people taking care of online orders back there. In response to Tara J.: As someone that used to work at walmart, I can tell you they do drug test BUT ONLY in the hiring process. Once you work there, they don't care unless it inhibits your ability to perform tasks. I had pneumonia and they fired me because I didn't make it into work. I was stopped across the street from Walmart by a lady because I was in uniform, about to walk across but I was actively throwing up and they didn't care that I was sick. Ended up in the ER.

Never any carts, they have no hand baskets anywhere, the layout is trash, and I've been standing in…read moreline at guest services for 8 minutes and haven't moved once

This was my first stop after I landed at MCI. I arrived on time but my bag did not and so I used…read morethis as an opportunity to buy a bunch of stuff I needed. Wal-Mart HAD everything I needed items wise but as far as staff? Different story. I get that your A-Team is probably not going to be on third shift but I needed a razor which was locked behind some cabinets and managed to flag down someone to ask if he could open it? He said he didn't have the key and moved away from. Did he know anyone with a key? Nope, dull-eyed stare...ok thanks. Fortunately, an end cap of razors didn't need someone to open it and I snagged that. So, if you need something that's behind a locked case maybe come in the daytime or be willing to commit a misdemeanor, I doubt the staff would stop you anyways.

I've been waiting here for an hour trying to do a pick up order with my mom and explain to me how…read morepeople who keep showing up after us are getting the groceries before we are but nice stuff I guess their system went down or something like that

I live in OR and am in Kansas City as part of 12 day road trip vacation. I packed all my meds…read moreexcept for the most important: duloxetine. It can cause suicidal thoughts if abruptly stop taking it. I went to CVS in hopes they could get me 12 days of my prescription (usually get delivered by mail from CVS Caremark). Zachary Wallace went above and beyond to get my prescription filled and I am so appreciative of his efforts. My vacation and mental health are saved - and quite possibly my life. I've never skipped it more than a day and even one day is enough to affect me. I've known several people who have committed suicide after stopping abruptly because they thought they were fine - and I was terrified that would be me. THANK YOU Zachary Wallace!!!

Recent reviews confirm the news that CVS upper management have chosen to understaff their stores,…read morecausing unacceptable delays in providing refills, long lines, and long-term customers reassessing their pharmacy options. My refill was "in process" for a week until I waited a half hour on hold to finally speak with a pharmacy technician. Walgreens is no better. We visited the pharmacy at a large discount store, saw about a dozen workers and NO line, spoke with one of the employees there and moved our prescriptions to that pharmacy. The pharmacy tech at CVS was so stressed she had no time to answer any questions about the sudden downturn in service, and I had no need to delay the ten people in line behind me with my questions.