Great doctor but terrible front office. Finally decided to go to someone else after two colonoscopies over 10 years. Have an endoscopy scheduled but trying to get information out of the front-desk lady is like pulling teeth. She is not helpful and has no patience. It almost seems like she is purposely trying to chase Dr. Yee's patients away. Anyway hate losing a good gastroenterologist but patient care goes beyond just the physician imho. read more

I went to Dr. Yee because my surgeon doesn't perform the procedure. I was a little suspect when all other surgeons were booked out two months in advance. Dr. Yee was the only physician with immediate availability. I took a chance. From the beginning there were issues. My first appointment I filled out the intake information and returned them to the receptionist. I waited thirty minutes past my appointment time and finally saw the doctor. Instead of an exam, I had to answer all of the intake questions again with Dr. Yee while he explained to me the online intake process is difficult to navigate, inconvenient, and he has to try and get the information in the system that I provided for a second time. This took the majority of my visit's time. Afterwords, he looked at my chart and scheduled me for surgery with a rushed explanation of what was to come. I was scheduled for three outpatient surgeries. The first procedure at his surgery center, which is ran like an assembly line. The Dr. had no bedside manner. The receptionists and nurses were nice that day. The procedure went as planned. The second procedure. Receptionists and nurses were nice. Again, Dr. Yee no bedside manner, assembly line, and scheduled back to back, let's get as many bodies in as possible. Well this procedure failed. I was given after care instructions and a number to call. The device he inserted fell out immediately. I called. I was told he would return my call that day. He never did. He sent an email saying, if you'd like to have the procedure redone I can do it. Really?! I just had surgery the device has fallen out. It's a complication following surgery and your after care instructions advise me to call for further instructions if complications arise. Wow, standard of care a big zero. I waited until morning and called the office multiple times. Dr. Yee finally called back and said sorry, I had charts to complete. At this point I was ready to report him to the medical board. I needed to have the procedure redone and two additional procedures for a total of four. Which initially was three procedures. After, I voiced my concerns and questioned his standard of care his demeanor changed. He then began to provide the standard of care which doctors take an oath to provide. I would only recommend him if he is your last and only option. Volume of patients seems to be his biggest concern and not standard of care. Bodies in and bodies out. Will I ever return answer is no! read more

This was my second colonoscopy with Dr. Yee. My first experience, seven years ago, was not great, but I was encouraged to return to the same surgeon--and I'm glad I did. What a difference! The pre-surgery session was efficient and ran on time. Dr. Yee carefully reviewed the available options for preparation to ensure the best fit for my specific situation. As anyone who's had a colonoscopy knows, the prep is the worst part--but this time, it was much more manageable. The Tresanti Surgical Center was excellent. Check-in was seamless, and the care staff were exceptional. The anesthesiologist was extremely professional and competent. 10/10 for making a difficult process as smooth and comfortable as possible. read more

Mediocre! Office personnel are absolutely crude and think they know it all. One of his personnel told me that there was no proof that I needed to be seen in their practice. That medically I had no reason to be seen. She also disputed the type of medication I'm taking and said I should take another kind. She disputed the amount of medication I should be taking when right on the bottle. It says how much I should be taking so who prescribed this her or the doctor read more

Dr. Yee is amazing and can tell you the love and dedication to his specialty is unmatched. I had horrible experiences with previous GI's, but thanks to Dr. Yee and his staff Luz and Noelle they have given me hope to find a solution to my GI issues. You can feel the great energy as soon as you walk in the door with a smile on their face. As a new patient to their practice they treated me as if I was a patient of 5+ yrs. Dr. Yee's staff has gone above and beyond for me when it comes to working me in last minute and dealing with my insurance when they do not cover for my medications. Best thing about this office is there is NO answering service! When you call, you get the actual staff. read more

Dr Phillip Yee was extremely rude during both my visits. I couldn't figure out the cause. My advocate agreed. As far as care, I don't know as I didn't return a third time. read more

Doctor is with solid knowledge and experience, a bit cold in interaction but that's personality. For sure is a non-issue, highly recommend for his expertise. BIG issue with the staff members. Either they are unhappy or please get training in customer/patient service in answering basic Qs. Start recording how they answer the Qs, this way doctor can QA the calls. It's abrupt, dismissal and unpleasant tone. Am not asking hospitality grade service but have common courtesy in dealing with people. read more

I have had 3 colonoscopies with Dr. Yee. Each time, he was thorough, communicated, and has a sense of humor. You really get that he is genuine. The follow up was very good, and he made me feel very comfortable. When I read the negative reviews, it's about staff, NOT Dr. Yee. Hopefully they can fix that, as he is very good! He was recommended highly from my General Dr. read more

I have known Dr Yee for over 10 years and he is hands down one of the most dedicated physicians I know. My husband has seen him as a patient as well, and we both feel secure in any procedures we do with him, knowing that he will always pay attention to details and put the needs of his patients as the highest priority. Highly recommend Dr Yee. read more

Very professional GI doctor that addressed my medical concerns. The front office person, whom I believe is named Noelle, was accommodating in scheduling my appointment. No one enjoys going to the doctor but this was a positive experience. If ever in need of a GI doctor, do not hesitate to schedule with this office. read more

Have been seeing Dr. Yee for 20 years and I have never been disappointed. I have been a nurse in the GI field working with many of the local GI doctors and when asked Dr. Yee is always my first recommendation. He is extremely knowledgeable and caring. One of the few doctors I don't dread having to see! read more

Great Doctor, Rude and very unprofessional office staff, No courtesy at all , very difficult and confusing with billing.They should not be working with patients, They should be in the back filing papers. read more

My former primary care practitioner referred me to Dr. Yee for a colonoscopy a few years back. The procedure went well. Dr. Yee's bedside manner is not warm, yet he is knowledgeable. The problem is with the office staff. Specifically, they billed my insurance carrier incorrectly, which resulted in a balance. They only informed me of the balance when it was 60 days past due. Two major health insurance companies insure me and have PPO coverage with both that have covered my medical expenses for years. Only this office could not navigate the billing. I indicated on my cards which was my "primary" and my "secondary." They billed my secondary insurance first, only received partial payment, and refused to correct their billing error. After receiving the past-due bill, I wrote a letter, spoke to the staff twice, and requested that they correct the billing error. I received an unprofessional letter, signed by Dr. Lee, informing me that I was no longer eligible to receive services from them due to nonpayment of my bill. Interestingly enough, after the letter, they corrected the billing submissions to my insurance and received full payment for my colonoscopy. Today, my new primary care practitioner referred me to Dr. Yee. I read the reviews (e.g., Google) and realized that this posture of banding patients for "nonpayment" is a practice, not an exception. Therefore, I was compelled to write this unsatisfactory review. Is this a way to marginalize specific patient populations? read more

FIRST VISIT: I left work early and rushed over here for my 3:30pm appointment. I made it on time, filled up some routine paperwork since I'm a new patient, and then I waited to be called. 3:45pm - waiting... 4:00pm - still waiting... 4:15pm - still waiting... The doctor didn't see me until well over 4:25pm. While I was waiting, I saw him with another patient, which I'm not surprise that doctors over-book appointments. I was told that it was "normal" practice to reduce "down time." I find it very difficult to believe that most doctors nowadays actually care about patients when this is what they call "normal practice." Anyhow, the doctor saw me shorter than I waited because I was out of there by 4:45pm. This is the 2nd doctor I encountered like this (check out my review for Ryan Anderson). 2ND VISIT/FOLLOW-UP: I still waited pretty long and they were pretty aggressive on the procedures they wanted me to do. Luckily, I got a 2nd opinion who doesn't agree with such evasive and aggressive procedure. Also, it's really difficult to get hold of this doctor because the number they provide is for an entire network and they don't provide you an extension to speak directly to their admin, which consists of about 3 people. I've called several times before asking for a copy of my results and had to leave a message during all occasions. The only time they called me back is when my message said that I want to reschedule or make an appointment. Otherwise, good luck trying to get a call back if it's any other request. So my opinion, it's always good to get a 2nd opinion and not get pressured to make such a big decision right there and then. Plus, there's nothing wrong with doing something conservative first especially if your symptoms is mild. I don't recommend this specialist. read more

Philip C Yee, MD - Gastroenterologist Near Me - San Ramon, California

Dr. Yee's office is located by San Ramon Regional Hospital. Easy to park. One appointment is necessary prior to a colonoscopy. The office assistant gave me a detailed form that summarized the day of the colonoscopy. Several choices are available for prepping for the procedure. I have had several and this time I chose Clenpiq. (Drink 2-5ounces of the Clenpiq with 4 cups of water is all that is necessary. One 5 oz. the day before the procedure and then one the morning of the procedure. I chose the lemon/lime and it was fine) In the morning you go to the Tresanti Surgical center. The two nurses that assist you are wonderful. They have been working together for a long time. I think I had Kathy. I felt well cared for. She followed up the next day as well to see how I was doing. The anesthesiologist was great. I didn't wake up! After the procedure, I actually felt well rested. A week later I had a follow up with Dr. Yee. Remember, go to Dr. Yee's website to sign into the meeting. Thank you Dr. Yee and Tresanti Surgical Center! read more

Dr. Yee is not concern about problem / issues and does want to listen to patient questions and does not examine the patient. - Dr. Yee only document and write stuff in his system. -Dr. Yee only interested to do procedure without any discussion and reasons for it. He only only clerical work in his computer and complains he has problem with his computers. He also get interupted by his staff on other matter - Office smells very bad (like S---). - Dr. Yee is not a patient care doctor and I do NOT recommend him to anyone. read more

While I was in the hospital, Dr. Yee was "assigned" to my case. Lucky for me, not so lucky for him because my case was not a cut and dry one. We met my first morning in the hospital (Nov. 1) when I was very scared and very emotional. He was very calm and very to the point with me saying that he needed to get behind the science of what was happening to and in my body and after he did that, he could get to the emotion. I am able to follow directions quite well and once he put it like that, I was able to stop crying and to start answering his questions. He was able to make sure I had all I needed from morphine for pain to whatever else I needed. The next morning I had an endoscopy and later that evening, he came to my room and I was expecting to have an answer. Unfortunately, there was no answer "yet" and he stated he wanted to work very conservatively on my case and wait until the biopsy results came in. My first thought was that maybe I had cancer but he was able to put those fears to rest right away. The next day Dr. Yee came back and said we were still waiting on results and then later that evening he showed up with another Dr. (to be reviewed next) who I knew only as the "Infections Disease" doc and I was really really scared. Turned out, I had a virus that was considered "self contained" but lots and lots of blood work and tests had to be done over my stay and Dr. Yee came to see me daily to make check in on my progress, to write new orders and well, all sorts of other TMI types of details. I will be using Dr. Yee as my GI from now on and will be seeing him in about 9 days for a follow up endoscopy. He has a sense of humor, he is very knowledgeable and again, I feel so lucky to have him working on my case. read more

Saw Dr. Yee after many years. Told him I took probiotics daily for years. He schedules a Hydrogen Breath Test (HBT) the following week which required a negative covid test, 2 days of prep & a little over half a day off work as the test is 4 hours long but I'm desperate for some answers. I show up fully prepped & the nurse tells me I have to be off probiotics for 28 days and therefore the test is cancelled. She calls Dr. Yee's office & I am told to reschedule the test & to follow up with him. A virtual follow up was scheduled however I was unable to get through the login on his website - no directions were provided by the office staff. At this point, I was so frustrated I cut my losses & decided not to go back to their office...only to receive a $50 no show charge. They said it was my fault for not calling in & that they scheduled it as an office visit - another miscommunication, imagine that. Happy to pay $50 to NEVER deal with anyone in that office ever again! Horrific customer service but it doesn't end with his staff - he too (per his staff) state that I'm liable for the charge. Yet why are they off the hook for wasting my time & money? read more

I have been a patient of Dr. Yee for many years. My last procedure was in 2014. Apparently everything was paid except for the $40 co-pay. At that time I was wrestling with the illness of a parent and other personal matters so that I did not respond to alleged notices of the $40. Recently, My general practitioner advised me that I needed to visit Dr. Yee again. When I called the office to make an appointment I was told that I was no longer a patient because I did not pay the $40. I explained to them why I did not respond, and told them I would be happy to pay the $40. Instead the manager named Susie, who was very rude, told me that despite being a patient for many years and the extenuating circumstances that I was dealing with at this time, they did not want me as a patient. Gee Dr. Yee, I did not know that you were so desperate for $40 that you would drop a long time patient. I hope that you never experience the hell I was going through 2014 and that people who are suppose to be healers, are not so insensitive. read more

My wife and I have patients of Dr. Yee for the last 15 years and think very highly of his professionalism and knowledge.His communication skills are excellent and very informative for the common person to understand .He has a great office staff, polite,caring and very professional.My wife and I would give Dr.Yee and staff 5 stars all day Warren C. read more

My father was convinced to have a colonoscopy at 97 years old while in the hospital. His bowel was perforated by Dr. Yee and he died a week later. I question the need for a colonoscopy at that age even if there was a medical problem. My father died in pain bleeding rectally after the surgery to repair the damage. I should have been at the very least notified about this ~ I held the medical power of attorney and I would have denied the procedure. Instead I was called by the surgeon prior to rushing him into OR .... read more

I have to say, that I don't think it gets any better than Dr. Yee, and I've seen quite a few doctors in my life! Reading some of these reviews is perplexing. Yes, he has been late 2 times when I saw him. But the poor man was coming back from the hospital both times. He was on call and had to run over there. Is it ever fun to wait? No. But one time I was on the other end of it and Dr. Yee was called away from his office patients to do an emergency procedure on me. He saved my life. So now when I sit in a Doctor's office and they are running behind, I don't mind at all. You never know what they might be doing to really help someone. I've also sat in the lobby and heard patients come in and and apologize for being so late. So a lot of the time, we patients are partly to blame. Us arriving 10 or 15 minutes late, then makes the doctor late. Overall, I find Dr. Yee to be a very dedicated and kind man. He doesn't rush you in and out; he is very thorough and will sit and listen to you and talk with you. I feel like many other doctors treat their patients more like a conveyor belt, but not Dr.Yee. He will take the time to address all your concerns. I think his staff is terrific too. The two girls who work out front are so sweet. The first thing I see when I open the office door, is the girl up front smiling. Both ladies are patient and really try to help. They always remember to ask about my kids or whatever it is that I have going on in my life. It's nice to walk into an office and to have people genuinely seem glad to see you, rather than grumbling about their job, etc. I won't need to go back to Dr. Yee for a while, but I would highly recommend to anyone. I never thought I would enjoy a visit to a gastroenterologist! read more

I brought my daughter who is 20 to see Dr. Yee. The staff was very friendly, professional and helpful. We were also seen right on time! My daughter felt Dr. Yee was very friendly, helpful and caring. She felt Dr. Yee genuinely wanted to find the root of the problem. She was only home for 3 weeks for Winter Break and Dr. Yee's office made every effort to get her scheduled for the necessary appointments. My daughter has started her medication and if it works, I will go 5 stars :) Thank You Dr. Yee and Staff! read more

Thorough and very kind doctor with great bed side manner. His office was able to fit me in fairly quickly because of a cancellation, so I was very appreciative of their help. Dr. Yee sat down with me and let me talk and explain why I was there. He took a thorough history of my health and medical issues. He asked questions to see if he could connect the dots between my exams and what I was telling him. He then proceeded to conduct an examination of my gastrointestinal area to see if anything hurt. He's a very honest doctor and speaks intelligently, yet kindly and never once made me feel uncomfortable or idiotic for whatever silly question I felt I probably asked. read more

Dr Yee was 90 min+ late to the first appointment. Dr Yee was 90 min+ late to perform the first medical procedure. While scheduling the procedure, Dr Yee's receptionist Angela stated that she was too "busy with clients" to tell us where the medical procedure would be conducted or explain the timing around the service to ensure a viable driver would be available. Somehow we thought we were clients. Based on this disturbing lack of client care I contacted the office prior to the third appointment to attempt to determine his level of lateness. Angela stated that Dr Yee was running on time but that was irrelevant because we needed to be there at the set time regardless of how long it actually took for him to get around to our appointment. I explained that I had a sick child at home that would require a sitter and I was simply asking for a time frame from one human to another. I was met with disdain and condescension and a constant stream of justifications and was literally unable to get a word in edgewise. After minutes of abject frustration I started to say "if you would just shut [up]" when she gleefully said "oh you can't talk to me that way, you aren't my client" and hung up on me. I find this an appalling display of customer disservice, bad behavior, and incompetent as a medical representative to a business. I wish we had paid heed to the many other Yelp reviews reporting the same disregard of client's time and utter lack of human respect. read more

Seriously hands down the best Gastroenterologists office in San Ramon. The doctor is so well respect by patients, but most importantly by his peers. He is very thorough through out his visit, yes he tends to run a bit behind, but he is worth the wait. Not to mention his staff Noelle and Luz are amazing. They are very kind and nice, but most definitely professional. The office manager Suzy is such a sweetheart and you can tell she is very well respected by her staff. I enjoyed my first initial visit at this office, that I couldn't wait to see the staff again. As you might know GI is a very uncomfortable specialty due to it having to do with your bottom half most of the time. Thank you Dr. Yee and Staff for your unforgettable experience at your office. I truly recommend this office hands down. Gracias!! read more

Dr Philip Yee is the best GI doctor I have ever had (I've had several). I did not know anything about him when I first called his office - I picked him out of a directory because he went to Berkeley like my husband. I had SIBO, dysphasia, a failed fundoplication, and LA Grade D erosive esophagitis. He cured my SIBO and my esophagitis, which he initially thought was hopeless. With the lessened damage to my esophagus, my dysphasia is now better. When I said I couldn't swallow the enormous xifaxan pills needed to treat SIBO, he called several pharmacists personally and found a formuia where I could crush the pills and take them in a mix of suspension liquids. He even searched on Amazon for the suspension liquids to make sure I could easily buy them. When my insurance co. declined a second CT scan to determine if my failed fundoplication caused any danger, he called them personally and got them to reverse their decision. He is a stickler for data-based treatment and never makes a move without having data to back it up. He is kind and caring. His support staff Noelle and Luz are also very efficient and nice. read more

Dr. Yee is pretty good. He explains things thoroughly and he's kind. I have to say the only reason I am giving him 3 stars and not a higher rating is because of this lady he has at the front desk. A older blonde lady, speaks sort of valley girl like, she is so damn nosey and asks personal questions and will keep asking. I honestly dread seeing her and wish I could avoid her. I just don't get it, if someone tells you that they feel uncomfortable answering a personal question than don't keep digging for info.... its happened twice already. The other staff are nice. Anyways, the doctor is cool, yes, you will probably wait an extra 20 min past your actual appointment time possibly, but he seems very knowledgeable and answers any questions you have and has taken care of me so far and I appreciate that. read more

I had my 3 year check up with Dr. Yee yesterday, He has me on a 3 year recall for a colonoscopy. I've been going to Dr. Yee for almost 20 years now, and I find him to be the most down to earth, caring doctor I've ever seen. He always seems happy to see me, he always asks about my kids (who are grown now), and takes a sincere interest in me. He answers all of my questions in a way that even I can understand! His staff is wonderful as well ( which I always think is a reflection of the doctor ). If I should call with an issue and ask to be seen sooner than later, they have always gotten me in the same day that I call....his is the only doctors office that's ever done that. I always feel like they treat me the same way they would treat their own family members. I've always told my friends that they have to see Dr. Yee if they need a GI doc...but the other day my daughter told me that most people look at this website if they are looking for a Physician, and I thought I would give it a try....good Karma for me to share good news. I think the world of Dr Yee... If you ever need to see this kind of doctor, then you should see Dr. Yee, he's the best. read more

I still have to meet a doctor like Philip who is so full of energy and dedicated to his work. A very inviting and communicative person who answered all my queries during my pre operative session with him. I went to him with complains of cramps in my abdomen and not constipation in the morning which was lingering for a few months. I kept neglecting and taking laxatives until one evening when the cramps were unbearable. He did a few external examination and suggested that I should go in for a colonoscopy. He explained to me that there is nothing to be worried about it is just a regular examination that would give him an idea of my colon He could then give me proper guidance once he rules out the possibilities. He assured me that it would be a painless process. He gave me a fluid that I had to drink and no food for the whole night. It was like a gallon of fluid and running to the toilet every couple of minutes was the most difficult part of the whole process.The fluid was to flush out everything in the colon. The day of the examination his staff called checking on me to make sure I was following the procedure. When I reached the clinic they gave me a change and all the regular checkups were done. Dr Philip explained to me that he would partially sedate me and I could watch the entire process if interested. I did not even realize when the entire process got over as most of the time I opted to sleep and not look at the camera. Thankfully there was nothing serious to be worried about. He asked me to stay for a while before leaving and gave me some advices and medication. I was quite happy at the end of it. Dr. Philip handled the entire process very smoothly and made me feel at ease through the entire process. He also gave me his email address just in case I had any queries. read more

I received a letter for a $50 charge for a no show dated 9/8 , and they just sent the bill 2 months after ? Really you think I will forget about that date ???? I text my partner to call the office because I was still working in the operating room and I was not able to to make it , my partner made the call at 11am and my appointment was schedule for 4pm. I even call them around 2pm to make sure it cancelled. The medical front office staff needs to get it together . I will call in the morning and dispute this read more

My first visit to Dr Yee's office was to schedule a routine colonoscopy. His staff was very friendly and professional. I waited about 45 minutes- but he apologized for being late when he did see me. Haven't had a doctor do that ever! He is actually very warm and friendly. He offered me the option of taking pills or drinking that horrible stuff to prep. I chose the pills. They are pretty big- so if you have difficulty swallowing pills- stick with the gunk to drink. The prep was the worse part. No food since midnight the day BEFORE your procedure! Didn't sleep at all that night before do to the prep and was starving and shaky the day of the procedure. Do yourself a favor and pick up an electrolyte replacement drink (no red dye). He preformed my procedure the following week. Again- he was warm and friendly and I was in and out before I knew it. The Tresanti center where it was preformed was AWESOME! read more

Dr. Yee is the second Digestive Doctor I saw in San Ramon, and most likely the last. He is a good Doctor, but my condition only improved to some degree after antibiotics, it did not resolve fully. There was some follow up from the staff in his office, but I didn't get the feeling they knew what to do or tell me. I chose a Clinic outside the Bay Area to continue my treatments. read more

Back in July, I was hospitalized with severe stomach pains. Fortunately for me Dr. Yee was on call. I was really scared and he was so compassionate, and took such good care of me. I went through a series of tests, and was found to have colitis. Which kept me hospitalized for 5 days. Following up in his office I found his office staff to be just as caring and friendly. While there usually is a bit of a wait, I know it's because he takes his time with each patient and gives them 100%. I would definitely recommend Dr. Yee for your GI issues. read more

I had my first and last visit with Philip Yee. It was a horrible experience and a complete waste of my time and money. 1) He was 45 minutes late for my appointment. 2) He was rude and kept interrupting me every time I attempted to speak. 3) He said that he could not treat me because I was not exhibiting any symptoms during the visit. Also, he continued to ask for my medical records from a G.I. doctor I'd seen over 6 years ago. 4) He ended without any attempt to help or treat me, or any follow up visit. If you are seeking a doctor for any G.I. problems, I suggest you look elsewhere instead of wasting your time the way I did. As he showed zero concern or any interest in my health. read more

the setting in Dr yee office is nice. But i cant say about the staff and the manager there. THe manager is very rude and also i heard the employees whispering about patients as they check in. Very unprofessional and i do not recommend there office. When i called to make a appointment i was cut off and they wouldn't let me talk. They also couldn't get me in even when i had a emergency. read more

Was on vacation. Dr Yee fit me into his schedule within a day, even though I was not a patient. Ended up in having to be in hospital for a week. He was excellent. Very caring, I'm so impressed with him and his office staff! So professional. Highly recommend. read more

I have a family history of cancer and have been seen by many specialist. Dr. Yee is knowledgable and kind. I consider him a trusted professional and appreciate that he will continue to be part of my ongoing care. His staff is kind and helpful as well. read more

I had a great experience with the nurses and Dr. Yee! All procedures were explained in detail. Highly recommend Dr. Yee for your colonoscopy. read more

He's great! Not my first rodeo in the GI arena, and his friendly demeanor helps you get through the embarrassing nature of the job! He's done a few procedures on me and I've always been treated so well! read more