I feel obligated to update my previous review. Let me tell you why . . . Paul (Service Director) took what I said seriously and called me the next morning to make things right. I gave them another shot since my first pick-up experience was honestly seamless and I'm glad that I did. Paul came through to rectify the mix-up which I really appreciate. I'm a firm believer in loyalty and taking care of your customers so not only do they return, but they are willing to spread the word and bring new business where deserved. I can say with confidence they have earned my business and I do appreciate their efforts. They have a good team and it seemed to be a simple mix-up, simple as that. Thank you! read more

I'm extremely disappointed with how this dealership treated my 80-year-old father. My parents worked with salesman Eric Jolly regarding my father's 2023 Nissan Frontier. They were originally offered approximately $37,000 for the trade-in, while the new 2026 Ford Lariat they were considering was priced at around $43,000. After my parents contacted me, I researched comparable vehicles and found the same model year advertised at other dealerships for approximately $36,000-$37,000. Because I help care for my parents and look out for their best interests, I called the dealership and simply asked whether they could match the pricing available elsewhere. I was transferred to a finance manager who told me Eric was off that day and that he could not disclose much information to me. I understood that, but I still expected Eric or a manager to return my call and explain their position. Eric never called me back. I then asked whether my father could sell his Frontier directly to the dealership without purchasing another vehicle. I was told that should not be a problem. My parents drove there, explained that they only wanted to sell the truck, and were again told it would be fine. They returned home to get the title, but when they came back, the dealership suddenly changed its position and refused to purchase the truck. They referenced my earlier call about price matching and said the original offer would only be honored as part of the trade-in deal. That is extremely poor customer service. If the $37,000 offer was conditional upon purchasing their vehicle, that should have been explained clearly from the beginning. Instead, my elderly parents were told the dealership would purchase their truck, sent home to retrieve the title, and then turned away when they returned. I previously worked in car sales, so I understand how dealerships operate. A simple, honest phone call from Eric or a manager could have prevented this entire situation. Instead, the communication was unclear, the terms changed, and my parents' time was wasted. We will be selling the Frontier elsewhere and purchasing a comparable vehicle from another dealership for approximately $6,000 less. This dealership didn't just lose a sale--it lost our trust completely. Based on our experience, I cannot recommend this dealership. Please research pricing carefully, get every offer and condition in writing, and consider shopping elsewhere--especially if you are helping an elderly family member. read more

Phil Waterford's Manteca Ford - When manteca offered my dad $45k for the same truck - Car Dealers Near Me - Manteca, California

I brought my vehicle to Manteca Ford Quick Lane and had a very disappointing experience with communication and follow-through. When I picked up my vehicle, it was late in the day, and the Quick Lane employee who gave me my keys said she would send me the part number and information I requested the next business day. I understood it had been a long day, so I said no problem. The next business day came and went with no follow-up. I called again and spoke with the same person, and I was again told I would receive the follow-up regarding the part and cost information related to what my vehicle needed. Once again, days went by with no email, call, or update. It ended up taking me physically driving back in about a week and a half to two weeks later just to get the part number. What made it even more frustrating was that the information appeared to already be written down and sitting near this employee's computer. As a customer, that was very disappointing because I had already followed up more than once and still did not receive the information I was told I would get. On top of that, I also tried scheduling a valet pickup/drop-off service for a recall inspection through Quick Lane. I was told they would come pick up my vehicle, but the scheduled day I was told on the phone came and went with no pickup and no call. When I called on Saturday, I was told they were closed, even though I had previously been told they would be open for servicing. I have never had a bad experience here when purchasing vehicles, which is why this Quick Lane experience was so disheartening. I expected better communication and follow-through from a dealership I have trusted in the past. As someone who works night shift in healthcare and has a busy schedule, it is a major inconvenience to have to keep chasing basic updates that should have been handled correctly the first time. Based on this experience, I would strongly recommend considering another service option for Quick Lane type work unless it is something that specifically needs to be handled by the dealership, such as a recall or dealership-specific inspection. I hope management addresses these communication and follow-up issues. read more

Bill and Johnny were so amazing! They were very helpful and got me into the car of my dreams.

Bob, Johnny and Bill provided great customer service. They were very attentive and understood what we were looking for. Great family owned business. Would highly recommend. read more

Bill and Eric are awesome...very happy with our car...great matching description of the car and a seamless purchase

BUYER beware!!! This review is based entirely on my documented experience. I trusted Phil Waterford's Manteca Ford with my Ford Transit, a commercial vehicle my business depends on. That decision led to over a year of breakdowns, unsafe situations, and thousands of dollars in losses. The original issue was engine overheating only while towing. Instead of identifying and fixing the root cause, the dealership replaced a transmission 2x's and two engines while repeatedly assuring me the problem was resolved. After the first engine replacement, I picked up the van and noticed it had only 8 miles to empty on the fuel gauge after they had test driven it. The vehicle was returned to me without being fueled, which I found completely irresponsible. I barely made it to a gas station before running out of fuel, which is not how any customer should receive a vehicle after a major repair. Within minutes of leaving the dealership, the van shut down on the freeway. Rather than towing it, I was instructed to drive it back in limp mode. I was later charged for additional repairs that followed immediately after their engine install. The vehicle continued to experience severe power loss, overheating, and major fluid leaks. Eventually, after two engines and two transmissions, the dealership replaced the radiator -- and for the first time, the towing-related overheating stopped. This confirmed the cooling system was the issue all along. Later, the vehicle broke down out of state and was taken to another Ford dealership. That dealership documented installation-related issues and also identified exhaust/EGR components that were old, soot-covered, and reinstalled during both engine replacements at Manteca Ford, rather than being replaced. These are parts that reasonably should have been replaced during an engine replacement, especially after two separate installs. Manteca Ford has refused to reimburse me for these repair costs and other related expenses and has stopped responding to emails and messages entirely. I now have an active case open with Ford Motor Company / Ford Pro and am providing full documentation for corporate review. If you are a business owner or rely on your vehicle for towing or work, I strongly recommend servicing your vehicle elsewhere. read more

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Eric, was very pleasant to work with. I highly recommend him, to anyone in the market of buying a new vehicle. He's not a pushy salesman at all, I told him what I wanted and he had in within a week! Thanks again for such an easy experience Eric!!! read more

This place was a mistake from day one. The final straw is the fact they sold me a used car without a seat belt, which is AGAINST the LAW in California and they REFUSE to order and install said seatbelt. Mind you, this was a used car purchase for a teenager. Especially considering I have messaged them about this multiple times, and they've officially ghosted me. In fact they (ERIC) sent me a link to a general parts store to not only find the seatbelt myself, but apparently to buy and install it myself as well. The finance guy is a whole different issue. He was staring at his watch complaining the paperwork was taking too long. Completely rude and disrespectful. We drove over two hours after work, to which they agreed to meet with us late, then the finance guy treated like we were the biggest inconvenience. What a joke. Lastly, the engine light is already on less than two months after purchasing. Do NOT purchase from this place. I decided against buying a used vehicle off marketplace because I wanted to purchase from a trusted dealership. This was NOT IT. read more

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Johnny Umipeg welcomed us and made our experience so pleasant and easy. He worked with us to find an arrangement we liked and a payment we could afford and even brought the exact car that I wanted from another dealership. I've waited 13 years to buy my next car...and it was worth it! read more

This was the best experience my family and self had. We had Will helping us and he was soo helpful! We found the perfect car that's been on our list and we lucked out on getting connected with Will. We live a couple of hours away and so we had to most of our interacting on the phone. When I first inquired about the car it was fresh to them so no pictures. We kept in talks and as soon as he could he sent me photos. It was everything I wanted. We did everything via phone so once we came up and drove the car, the financing process was a breeze. Will made this the best experience. I will recommend my locals to keep looking at their inventory if they're looking for a vehicle. read more

Brandyn Phil Was the best person on the dealership He help us get our new Ford Escape Active AWD ----- Best Sales Guy ------ He Got Us THE BEST DEAL 100% Recommended read more

Tried to purchase a vehicle that they have been advertising for awhile and apparently it's not for sale. The salesman told me the owner decided to keep the vehicle for himself which makes you wonder why would it be advertised then. I guess he wants to keep the good cars for himself. And then I'm told they have another similar one that would be in soon. Refusing to sell a car when you're a dealer is one thing but to pull a bait and switch is unprofessional. I can tell the salesman was embarrassed about the situation for having to explain the owners behavior and I don't blame him. Do yourself a favor and go to a dealership that will sell you a car they have advertised. read more

A Legacy of Trust - Exceptional Service from Brandyn Waterford at Manteca Ford I've been doing business with the Waterford family for over 20 years--starting with my very first car from Phil Sr., followed by several more from Phil Jr. Over the years, my mom and several family friends have also trusted Manteca Ford with their vehicle purchases, and it's always been the same: honest, reliable, and outstanding service. Most recently, I had the pleasure of working with Brandyn Waterford on the purchase of my 2024 Ford Maverick XLT, and I can honestly say he continues the Waterford legacy with pride and professionalism. Brandyn went above and beyond to make the process smooth and enjoyable--answering every question, keeping me updated, and treating me like more than just another customer. This dealership has always felt like family, and Brandyn's approach reminded me exactly why we keep coming back. If you want a stress-free buying experience backed by decades of trust and integrity, go see Brandyn at Manteca Ford. Thank you, Brandyn--you made this experience one to remember! read more

Johnny, Bill helped us get the right Mustang with premium options. The transaction was pretty quick and smooth and Jeff helped with all the signing. They have these great cars in the showroom as well! read more

Phil Waterford's Manteca Ford - Car Dealers Near Me - Manteca, California

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Our experience at Phil Waterford Manteca Ford was nothing short of excellent. Brandyn Waterford provided exceptional customer service and made the entire process smooth and stress-free. Phil Jr. Waterford, the General Manager, was incredibly supportive and made sure we were well taken care of every step of the way. We also had an amazing experience with Bob, who finished up our transaction with ease and professionalism. The level of care, respect, and dedication we received truly stood out. If you're looking for a dealership that treats you right, this is the place to go! -Kat read more

Phil Waterford's Manteca Ford - Car Dealers Near Me - Manteca, California

I have been using Ford pick up and delivery for the past year when I need service done on my Mustang. My husband has used them as well for his Raptor. They are always on time, informative, professional, keep the vehicles clean and they are always courteous. Thank you, Alan, Tina, Jose and Roxana for always treating us like family when it comes time for service on our vehicles! read more

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I went in to look at cars at 545 pm and drove off with my new car at 815 pm. That includes two different test drives to my house to show my family the car. I felt so bad they closed at 7 on Sunday but they made me feel welcome and didn't rush me. Bill and Eric were super helpful and took care of me. Bill called me the next morning to schedule a car detailing. They delivered my car to me after the detail! I had a great experience and had amazing support with all of my questions. Can't forget the finance guy too he got my loan taken care of fast. Great fast service with great conversations. My 15 year old daughter had a great time too. I recommend. Really nice guys. read more

Eric was absolutely great thank you Eric and team this is the 3rd car I bought or shall I say truck lol these people will take care of you! Ask for Eric when you come in! read more

I've worked with Bill and Johnny, twice: 2024 ranger raptor. I loved that truck so much I wanted the ultimate, a raptor R. They worked with me on the markups since these trucks are in very high demands and both times I paid way less than what the market was in both of these rare trucks. It's a family business with a nice feel. If you're looking for a Ford, id recommend them. read more

I had an excellent experience buying my car thanks to Brandyn and Bill. From start to finish, they were professional, patient, and genuinely helpful. They took the time to explain everything clearly, answered all my questions, and never made me feel rushed or pressured. What really stood out was how honest and straightforward they were--they made the entire process smooth and stress-free. It's rare to find people who truly care about helping you get the right car, but Brandyn and Bill absolutely delivered. I couldn't be happier with my purchase and highly recommend working with them if you're looking for a great car-buying experience. read more

Huge shoutout to Bill and Brandyn! Amazing experience every time. We got my Ford Explorer here and now my fiancée just got his commuter car yesterday. They were patient, informative, and really took the time to help us understand everything and feel confident in our decisions. No pressure, just real people who care. Always feels like family, Also shoutout to Jeff you were also amazing on your end!! Highly recommend! read more

Johnny and Bill are amazing. Friendly, fast, really funny and really accommodating. I've bought cars elsewhere and it's been a long, painful process. Not with Johnny and Bill. They had everything set and ready to go. Great experience overall, highly recommend! read more

Bill and Johnny made this experience fun! Amazing customer service! I can't wait to refer my friends and family to them!

Phil Manteca Ford Service is good for tire alignment and services. They work with you on timing and drop in's.

Eric was a MAJOR MAJOR help, very patient, very thorough, and I couldn't be happier right now!

My husband and I had such a great experience buying our Ford F-250 from Manteca Ford! Eric was awesome to work with -- super friendly, easygoing, and really knew his stuff. He made the whole process smooth and stress-free, and we never felt pressured at all. He took the time to answer all our questions and we really appreciated that. Shoutout to Bob the finance manager -- he was incredibly thorough and walked us through everything clearly. Super helpful and made sure we felt comfortable with all the details. If you're looking to buy a truck, definitely go see Eric at Manteca Ford. Great people, great service--we couldn't be happier! read more

Jonny and bill great costumers service i recommend them as sales representatives Very good service made me and the family feel very comfortable read more

Eric Jalli is an amazing person, helped and went above and beyond to get me what I wanted. I highly recommend seeing him when you are looking for a new vehicle read more

Johnny, Bill & Mikel are the best!!!! Thank you for an amazing vehicle and an easy transaction

The team at Manteca Ford are world class professionals. Provided all the options and were curious and friendly along the process. Our sales person, Brandyn was a joy to work with and was patient and super knowledgeable! Bob in Finance is exactly what you wish for in the last step in the whole process. Transparent and easy to talk to. If you are looking to upgrade your current ride, get into something new or just browse- Manteca ford and the team are the ones you can trust!! read more

Best experience I could ask for! Bill and Eric were on it! They answered all questions I had and I had many! They were patient with all my chat GPT finding! I was given print out to look at for all the car fax and recalls that were made in the truck. They made me feel comfortable about the purchase I was making. Allowed me to drive the truck several times. Bob in financing was also a big help and advised additional information that made me walk away feeling confident in my purchase. I am so thankful for the transparency in the Gap and extended warranty! read more

We bought a Cadillac Escalade from this dealership. We dealt with Johnny and Bill a couple of good guys great personalities. Although we were not completely happy. The front tires of this vehicle has Perrelli, the back tires are Bridgestone and definitely used with wear and cracked. What kind of shit is that from a dealership? That left a bad taste. My bad for not looking at that but it was late and dark and we drove an hour and a half to get there. Not cool folks. Not cool at all. read more

Worked magic getting a car with crap credit, Johnny and Bill are amazing, knocked off over $4000

I had the best experience at a dealership they are kind fun and was able to get me in a car hassle free! I highly recommend this dealership for your car purchase! read more

Didnt even fix my suv the transmission is still leaking from november took it back they said it was a plug that they forgot to tighten its still leaking, and now your saying you took off 300 i paid what i had too which was the 205 for checking my trunk and my 75 deductible adds up to 280$ the 300$ you claim to have discounted where your upcharges for fixing my heat pads but messing up the the seat padding in the process and expected me to cover it and the taxes you did me no favors Paul singh read more

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Buying our Bronco at Waterford Ford was one of the easiest car purchases we've had. Brandyn handled everything quickly and professionally, and we were in and out in under two hours. The dealership has a no-nonsense, family-run feel. Brandyn made sure the process went smoothly from start to finish. If you're looking for a new vehicle, I'd recommend checking out Waterford Ford and asking for Brandyn. He made the whole experience quick, easy, and stress-free. read more

Eric was incredible really helped us thru the process and made us feel comfortable we will be back

The best people who works with you on buying cars. Excellent!!! Mikel and uncle Johnny.

Very professional and recommend very highly Brandyn and Brad! Purchased a new Ford Escape