Exceptional service. Upon walking in the door, we were greeted and told that if we needed anything…read moreto let them know. Awesome selection of golf apparel, bags, etc... pricey

I live this store, but the repair person in the back has the worst attitude. I thought it was just…read moreme but my friends have told me of similar treatment. I sometimes drive to the Santa Ana Roger Dunn store or Dick's to have my clubs worked on.

came in to do a quick trade in. The customer service was not the best i felt like they didn't want…read moreto help. Then one of the older gentleman was pretty rude. Didn't have the best experience. I've been to the one off Tyler as well and that one has way better costumer service it feels welcoming everyone is super nice. I recommend that one (Tyler) over this one.

My husband is a golf enthusiast, & we just bought a house in the area. I came with him a few weeks…read moreago because he was looking for a divot tool, and a couple of other things. He was super excited to check it out here. Customer service was seriously lacking. My husband had a question, & there was a guy in the back who completely ignored my husband as he greeted him, & was about to ask him a question. He heard us, because he looked our way, & turned right around. Thankfully, we found another employee who was super nice. He's the Only reason they're getting 2 stars. He ended up getting what he needed, but we didn't shop further, & we won't be back. I worked in customer service for the Longest time, I was shocked by the lack of education of this employee. This is No way to treat people. We'll be giving another establishment our money, & we were ready to drop a lot as I'm getting into golf myself. They need to retrain their employees.

I went into Roger Dunn to get fit for irons after terrible experiences at No Bogeys, GolfTec, and…read moreClub Champion. I figured I'd give it one more shot -- and I'm so glad I did. John Bouffard fit me and was absolutely awesome. Super kind, chill, and easy to talk to, but also incredibly knowledgeable about the game, the swing, the numbers, and ball flight. He made the entire experience enjoyable. He was so good that I came back to him again for a full gapping session. Now I'll never waste time or money at boutique fitting shops again -- John is my guy from here on out, and he should be yours too. Thank you, John. You were awesome!

Extremely rude front desk area. Unfriendly and bad customer service, unhappy attitude.read more

I've been here a few times before for miscellaneous purchases and repairs, and all experiences so…read morefar were fine. Last week I had decided to pull the trigger and try getting an iron fitting after feeling like I've been getting a bit more consistent as a golfer, and I just gotta say, Jeff is an excellent fitter. The experience was casual and friendly, but still very professional and educational. He'd taken the time to analyze my metrics and let me know what aspects of my swing needed work and how the fitting would benefit me short and long term. There was no pressure to buy equipment from the store, and he even let me know the pros and cons of parting out what I would want. I'll definitely be coming back later for woods/driver fittings, and potentially even wedge fittings if possible.

Customer service. Terribly rude to a new customer asking for a simple product. No wonder there's no…read morecustomers here

I recently went to Golf Galaxy for the first time. I had my clubs re gripped and bought a new shaft…read morefor my driver. When I arrived to the Golf Galaxy I asked the registered representative (super nice girl) where do I need to go to make an appointment to get my irons re gripped, she instructed me to go in the far right corner of the building and someone will help me. As I arrived to the fitting dept the store was pretty dead, no rush hour. I was waiting for a few mins to get someone's attention at the fitting dept finally someone came out the back and the guy walked passed by me and didn't acknowledge or even greet me. Not even a "Hello I'll be with you in just a min" nothing. So I continued to look around the grip section to see what I wanted to purchase. I noticed the same guy that walked past me was in the middle of the isle next to the fitting dept talking to another associate and just mingling, not helping another customer. I walked up to him and asked nicely "Hello, do you work back here" he replied "Yes" but had smirk on his face as if I was bothering him. He finally went to the register and asked me "How can I help you?" I said "I'm looking to get my irons re gripped and get a new shaft for my driver" I asked "May I have your name" he said "my name is Hunter" I than asked Hunter if he had any recommendations on brands for a shaft? He really didn't seem enthusiastic to help just sat on his chair and continued to enter in all my information on his system. So I just proceeded to look at what they had and went with the same brand I originally had on my driver. Normally with this service I would've just left but I was planning to head out to a golfing trip and turn around was pretty fast (24 hours) I wish I would've caught the gentleman's name when I picked up my clubs because he was more friendlier and seemed to that he was willing to help. Hunter, I didn't feel like the level of customer service matched what I was expecting. It came across a bit dismissive. I'm sharing this because good customer service makes a huge difference, especially in a place where people are looking for guidance and expertise. Taking a little extra time to listen, engage, and be approachable can really improve the experience for customers. I hope you take this constructively and use it as an opportunity to improve. Thanks for hearing me out.

Golf Galaxy is the newest golf shop in town. It's located on Alabama and Almond, across the street…read morefrom Target and directly next to Eos gym. They also have locations in Upland and Pasadena. Parking is ample as it is in a huge lot with other establishments. The inside is really clean and huge! They have a wide selection of companies they carry in stock on the floor - Titleist, Callaway, Taylormade, etc. They also have a section for used items and some of the items look like new! In the back, they have a golf simulator where some people were there to hit some golf balls. They also have a section where you can customize your golf clubs and regrip them. It appears that they also offer golf lessons.

Thanks to the staff today for patiently let me try the 7 wood today…read more There's a middle aged guy (and also older white haired gentleman), forget their names, who's always without question let me demo clubs, and it's allowed me to make a decision today to pull the trigger! They took turns asking if I need help and also helping me try what I was looking for. Perfect balance of letting the customer enter the buying process while also offering help.

I decided it was time to get serious about my golf game. I went to the PGA Tour Store in Irvine, Ca…read moreto get fitted for some new clubs. Friends told me to book with Charbe Benvenuto who is considered the best in OC. She started me out with hitting some balls. Then she stopped me and made two adjustments. My ball speed increase by 10mph immediately along with my distance. Charbe was awesome! The computer analysis she used blew me away. I got fitted and ordered my new clubs. The service and "pointers" made me a fan of the PGA store. They don't work on commission so there is no pressure only great service and advice. Can't say enough about Charbe. She's a 10!!

This place was okay honestly, the coaches there are fine people but it seems they never really care…read moreabout your swing or wanting to help you get better at your game. I never felt that. The value isn't what you get for the coaching and training. I could get a lot more benefits if I just go to a local teacher for a lot less money. This place is not worth your time in my opinion.

I went in for and introduction lesson and was expecting to get useful feedback. Instead it felt…read morelike they were more interested in selling me a package than trying to help my game as they only gave me one tip. The coach I was with was stretching out the session for as long as possible and I had a whole hour with them.And after the bad experience I talked to the manager and they refused to compensate for the time wasted, the manager tried to downplay the reviews given. I wish I had listen to the reviews don't come here

The gist: I told…read moreBrandon Jones that I needed my driver to be a fairway finder. He turned my driver into a fairway finder. So very sorry, Brandon, that it's taken this long to finally post a review. I been swamped with overtime at work and not much time to do anything else. The story: Brandon asked me what exactly I was looking to accomplish with a driver fitting. I told him my distance is great but I rarely know where it's going. Especially after having lost 50lbs in 2 months my swing was just all over the place and was gaming a 65x tensei black which I think was just too much shaft for me after losing all that weight. Lost a lot of muscle mass and strength as well. Normal distance with driver is around 280 give or take but it could go anywhere and usually costs me too many strokes to contend in tournaments. I told Brandon I don't mind giving up some distance to stay in the fairway. After that initial discussion he got to work right away. It wasn't too long before we discovered a couple shafts that really tightened up my dispersion. Side note: with the weight loss my swing speed also dropped from 105+ to around 95+... sad I know. But I really wanted something I could just swing easy with and find the fairway. We ultimately went with the Ventus Blue Velocore 55 stiff and man did it do wonders. First round out with it I hit 11 fairways up from my avg of 5. The fairways that I did miss were one that I hit through the fairway on a hard dogleg right. The others were barely in the rough only a few yards and that's because I got crazy and tried to be cute and unnecessarily shape the ball. No need for that when the ball is already going to middle with very little effort. During the fitting with the ventus on, he told me to "get after one" which I did. Caught it great 293 in the fairway at 104 mph swing speed. So I could still "get after em... just not regularly. Avg swing speed down to mid to high 90s was getting me around 265 in the fairway and that's exactly what I was looking for. Given the flight that I play in on the usamtour, most holes for me, even at 265 off the tee, are still almost always driver, wedge on par 4s. Better accuracy with less effort. Brandon Jones got me just that. Thanks again, Brandon. Now if I could just stop working so much and actually play again to bring that avg up. New season starts late October so we'll see.

I do not recommend this business. I went in trying to get some advice and quotes and was in and out…read morewithin minutes. The guy gave me no answers or can't even hold a conversation and was too busy trying to get back to watching the Dodger game. I wanted to get my clubs fitted and didn't seem helpful at all. Didn't ask me any questions about what club I had or anything. Extremely disappointed and frustrated with this business. Do not come here waste of time !

In most golf shop locations customer service is a lost art…read more Enter Tony & Mike. The inventory isn't as big as a Roger Dunn & 2nd Swing, but most golfers don't have $500+ to spend on a sport they play recreationally. Once you walk in to this modest facility they will greet you and remember your name. Communication is solid both in store and online. They pride themselves on that and it shows. Mostly used clubs, but offered at a more than fair price. Theses guys know their inventory and offer services like: lessons, grip repair, etc. You can tell this is their passion that started in their garage and now made it to a store. They may not be any other golf stores in Chino, but even if there were this is the place to go. It's easy to becoming a repeat/loyal customer here. They treat you like you're one whether you buy something or not.

5/5 Excellent shop with great custom work!…read moreTEE Off Golf Shops is an outstanding place for golfers of any level. They carry a solid variety of new and used clubs, bags, grips, and accessories, and their prices are always very reasonable. What I really appreciate is their custom work -- they do high-quality adjustments, fittings, and repairs, and they take the time to make sure everything feels perfect.

Hello Yelp, I couldn't be more happier with the direction of my golf game after taking lessons with…read moreSteve. My confidence in my driver has completely changed. He has a very simple , and fun approach to his teachings. Thanks again for all your help.

Taking lessons with Steve has been the best decision. He is very knowledgeable and insightful. He…read moreprovided great tips and tricks after pinpointing my errors. All the adjustments made I've noticed a big difference. Posture, stance, grip, swing are key points to focus on...game changer!..."focus on the swing, not the ball"... Steve is highly recommended for lessons.