The staff are great and friendly! Personal and care is very kind. Speak to you like a person not a…read morepatient

Received a crown and filling replacement and they took good care of me at Kirkland family dentistryread more

100000/10. It's always so hard searching for new providers after moving to a new state. I went in…read moreblindly in choosing a new dentist after moving to WA, wasn't satisfied at that place..... which lead me to Juanita Bay Dentist (after doing my research this time) . From the moment I walked in the door, I knew I chose the right place. The people at the front desk were friendly and the space was welcoming. Baldeep, who took me back for my appointment, was tremendously attentive and made my experience comfortable and individualized. Since this was a new patient appointment for me, it was lengthy (as expected), but I felt like so satisfied after leaving. The staff was incredibly thorough with my exam, cleaning, and questions. I really couldn't ask for more. Dr. Taylor was also amazing. She really took the time to explain her reasonings for her recommendations. Overall, I didn't feel like just a number on their list to cross off for the day. They truly made me feel heard and seen- just like any person/patient should feel during their appointment. Definitely would recommend this place for anyone searching for a new dentist!

I have been going here for dental care for years and it's always a great experience. Everyone is…read moreprofessional and so friendly. Highly recommended.

The fear of going to the dentist or just not liking past history of going to dentist had me nervous…read moreto see Dr. Pak. I had to have a filling/paste in a chipped molar. This was the best time I have ever spent at the dentist. The staff was very friendly and best of all the procedure was painless.

We have been seeing Dr. Pak as our family dentist for many years. He's calm and VERY professional!…read moreHis dental work, when necessary, is excellent. Our sons, now grown with families of their own also drive back to see him. His team is fantastic from the front desk to his dental hygienists. He takes the time to come up with a careful care plan for our teeth and then takes the time to explains it in SIMPLE ENGLISH! He gives us good options in how to care for our teeth, and has made excellent referrals for when my husband needed to have a referral for two complex procedures over the years. We've moved two counties away and still drove up to see him because of the great work and his super employees. Thanks for being such a great Dentist for our family!

Dr. Chelsea and her team are always pleasant and competent. I have been going to Juanita Family…read moreDentistry since they opened. I have had crowns completed in one day and they fit perfectly, along with regular health care. They have the latest technology, and that makes for well informed doctor and patient experience. Dr. Chelsea has an engineering degree in addition to her D.D.S., so you get a great combination of art and science from her.

I had a dental emergency while on travel and glad my internet search brought me to Juanita Family…read moreDentistry. They have a comfortable and comfortable practice incorporating what felt like the latest technology. The staff at every step was compassionate, very professional, and excellent at what they do. Everything was done in a timely manner and level of quality was terrific. My sincere thanks for Dr Go, Alicia, Portia, and team!

2018, was most likely the golden era for this site, since the reviews prior to mine, were all…read moreglowing but there have been none for 7-years. Issues during Sept-Nov (2025): 1. Very clunky and cumbersome intake process 2. Very unstable payment portal process mix of Dentrix (non-native Fintech) and some unknown third-party, which does not have reminders or auto-draw forcing you to share your financial details with roving staff via questionable security measures 3. Dr. Kim (male with mask) and Julia (office manager) are stand-offish and hollow, going through the motions, and did not make any effort to remember things as basic as: not scheduling appointments when patrons have moved out of the state, keeping a courtesy payment reminder active, updating Px about payment submission changes, shaking hands, or extending basic greetings in the waiting area. 4. They will argue away their avoiding of the Surprise Billing statute, by charging you extra before rendering the receipt of sale, meaning, if there is an agreed payment plan, the fee schedule is subject to change during the encounter if the provider deems it necessary to tack on additional fees-for-services rendered. They put you through the screening but use the built-in excuse that the screening tools are limited and things 'come-up' during the procedures. 5. The dental problem, despite the ~$2,500 tab, is still a problem, and seems like only a temporary fix was applied, to encourage a return visit for more services/charges to be levied. The tools used seemed functional and up-to-date, but beyond this the overall care quality presents as a place that has been gutted by turn-over, limited by location, and hamstringed by said personnel. Given the location and the personage mentioned, it would be best if alternatives were sought -- it is not worth the hassle or expense.

Dr. Ben and the staff were friendly and accomodating. I rated my experience as 5 stars, however…read morethere were few things that I noticed that can improve the overall experience: - Steet signage: Arriving to the location was not a problem. I followed my GPS directions, and I arrived there on time. However, it was hard to locate the the correct building and I got confused when trying to search for the right entrance. I would suggest to have some sort of signage at the back of the building, to guide the patient to walk around as it was not evident that where I parked was Suite 2 or was the back of "Kirkland Cornerstone Dental" building. - Exam / Dental Cleaning Room: The dental hygienist welcomed me and did a terrific job at cleaning my teeth. She was properly notifying me what she was going to do so that I would be ready for it. The not so great experience was when I was laying back on the chair with all the machines and tools inserted in my mouth, I started noticing and hearing disturbances in the room next door. I am not sure what was going on but I believe that there were some files going in/out the shelves which are located in the front desk room. I understand that the rooms are close to each other without doors but as a patient I would have preferred to feel more at ease without having to be distracted with the noise of the side walls. After the dental hygienist completed her work, she gave me an Oral-B toothbrush with a floss. It was nice of her however I would have preferred to not carry anything until I complete all stages of my visit. In other dental offices, the freebies are given at the very end as part of the goodie bag. Also, the exam room needs a coat hanger, placing my jacket on the side counter was not a good idea. - Dental Panoramic X-Ray Machine Area: Please add a CAUTION sticker sign where the mounted metal piece is located. That area felt a bit dangerous when trying to get inside/out the machine. - Insurance: As a new patient who gave all my insurance information before arriving to my appointment, I would expect that the staff had already done their homework and learned about my insurance coverage. What are the primary things that a new patient need ? The essentials: Regular Checkup and Cleaning, X-Ray, and perhaps Dental Filling. The patient should NOT be hearing a lot of "We don't know if your insurance covers that". The discussion regarding "patient's insurance coverage" must be done only once at the beginning or/and at the end. For a moment while i was in the exam room, I started doubting my insurance coverage. Perhaps, if I had discussed the purpose of my visit when I first entered with the coverage that i was getting, it would have elimitnated later confusion. I am not sure but maybe it was my mistake for not bringing it up when I checked in. Overall, I had a good experience with Dr. Ben who patiently explained the issues I had without exercising any pressure. I will be gladly referring Dr. Ben to my wife who is currently searching for a New Dentist.

Dr May Huang is an exceptional dentist. I have been going to her office for many years. She is top…read morenotch, caring and absolutely awesome!

Been going to Dr. Huang for almost 15 years and have never once thought about changing my dentist…read more The first good sign was Dr. Hagel had hired her as part of his staff before he retired and once he did, I knew I would be in good hands with her. Besides the great care she provides, she also has an AMAZING staff. Eileen has been working the front desk for them for as long as I can remember and she is an all star. All of their dental assistants through the years have been very kind and do a great job. I always recommend Dr. Huang to anyone looking for a dentist and will continue to!

It's called an Oral Surgeon. I'm not sure why Mr. Hedayati (owner) would lie to me, but he did…read more Thankfully lies are more easily researched these days. My 72 year old mother has dementia and needs an advanced extraction likely with a heightened level of sedation, when I asked the "lead" dentist what is a dentist that can use an IV to sedate he claimed to not know of a solution outside of going to the "University". He was pushing to do the extraction that day and, "give it a try." I asked him multiple times to give him a chance to tell the truth. So which is worse? He lied about not knowing the name of a peer in his field with more training or he doesn't know. Clearly he has no regard for the principles that guide most physicians and dentists to do no harm and do good on behalf of the patient. Dentists are just sales people masquerading as doctors.

This is the most uncomfortable dentist experience I've had. The attendant was using my body as a…read moretable. She was putting gauze, floss etc on me and picking it off me as they were operating on my mouth. Even as I waved not to do that (as I couldn't speak with the things in my mouth), she continued going it. The doctor defended her saying that's how she does it and that's normal. Inappropriate and gaslighting. Ugh. I had to make a big scene and exit. I filed a complaint with the Washington state dental association and will be following with a lawsuit.

My Dentist, Dr Todd Berggren, at Optima Dental Spa in Kirkland is delightful! He didn't even charge…read moreme for a minor fix from other dentist! He is so funny and kind. They had me in and out of there so quickly and efficiently. I have never met a dental office that was more friendly than this group! They all really go above and beyond. On my last cleaning, had a paraffin wax spa treatment while I had my dental cleaning. Absolutely fantastic!

Dr. Todd and his staff at the Totem Lake Office in Kirkland are TOP NOTCH-- Trustworthy and…read morecapable. I now can smile with confidence and chew without pain. The pricing is fair and the restorative plans are relative to your budget, Insurance, and time availability. Admin Lee goes out of his way with patience and kindness to a heightened level that will leave you feel as if you were among good friends rather than discussing business and dental matters. I HIGHLY recommend OPTIMA DENTAL SPA. I triple promise It will have you looking forward to your next Dental checkup for sure!

A very terriable and unethical detist I have ever experienced…read more My 7-year-old daughter Joy has been seeing this pediatric dentist Paul Kennedy in Kirkland for the past 3 years. She had had routine check-ups, teeth cleaning, and even 3 cavities filled in in the past. Yesterday I took Joy for another cavity tooth filling as scheduled. As always, my daughter cried a lot and not very cooperative due to uncomfortableness . The dentist dug a bigger hole in one of her upper teeth and this made her cry a lot. Out of the blue, the dentist stopped his work and announced that my daughter was not at an appropriate age for this kind of dental work, even though she had been through the similar operation before. He wrote a referral letter for a specialist in pediatric dentistry and kicked us out of his clinic even though I bagged him to at least complete the job. I took my daughter in the car and explained to her that she would go home with an unfilled tooth unless she cooperated with the dentist. My daughter promised that she would give it another try. We went back to the dentist office and explained to Dr. Kennedy that I hoped he could at least complete this tooth before I can find another pediatric dentist and Joy will try to cooperate as much as she can. I explained that it's hard for me to find and schedule a substitute in such a short period or time. More importantly, I don't know what negative impact this hole can bring. The dentist claimed that his assistant had left for the day and he didn't think he can complete this work today. At this point, we were his last patient and he had one receptionist and another dentist in his office. If the doctor started a procedure they did not complete, that is patient abandonment which is unethical and against the law. The doctor has the right to refuse treatment if they feel your child is not age appropriate (or a number of other reasons), but once begun, they cannot terminate treatment already begun without making arrangements themselves to get it completed (and almost certainly not in the middle of a procedure).This is definitely unacceptable no matter the behavior of the child .

I am worse off for coming here. Now I have to go to another dentist to have extensive work done to…read morefix the horrible job this dentist did to my teeth. I came into the dentist needing a crown for one tooth. Should have gone with my gut extinct from the crazy dental gymnastics they have you do to get x-rays, but I was reassured from a friend that the dentist would be better. The friend was wrong. The dentist had his earbuds from his phone in his ears while he was doing the dental work for my crown. Two weeks later, when it was time to put the crown on my tooth, it was discovered that the crown was too large. So to make it fit, the dentist drilled off an entire corner and most of the surface of the tooth underneath it, which had no issues until it was drilled to the nerve. That tooth has never recovered and I can feel pain from everything that touches it. Meanwhile the tooth above it with the crown is constantly rubbing against my cheek. This dentist is not gentle, careful, caring, or considerate. I would advise you to consider another dentist and not endure the trauma that I went through and am still going through until I get enough funds to have more dental work done somewhere else.

I had an appointment at 1:00 pm with dentist to have my broken dentures fixed, which was going to…read morebe done in a Prosthodontics lab. I arrived 10 minutes early, and at approx 1:19pm the receptionist came out to inform me that the dentist was running late with a difficult situation with a patient. I asked how long a wait it would be, and she again said that the dentist was running late... We also had communication about 2 other patients who arrived after I arrived, who were taken to the back nearly 10 minutes before receptionist came to speak with me....when I inquired about them she stated.."they are having their teeth cleaned by a hygienist, and are not seeing the dentist"...to which I had no knowledge of. At which time I informed her of difficulty I had with obtaining an appointment...I had called Friday before Labor Day, and left a message, and I had been online to leave a patient message asking for an appt...to which she responded, "well that is something I should have responded to, but I have no memory of any messages" At which point I said that due to her inability to offer a timeline, I was going to leave...to which she responded in an argumentative manner that I had no understanding about medical or dental emergencies, and should be more patient...to which I responded I have been a Registered Nurse for 40 years, and I do have an excellent understanding of medical emergencies, and effective communication skills. In my years of Nursing, my communication skills would have led me to offer to make another appt due to the unfortunate situation, or suggest I go pick up some coffee, tea, or some other drink, or asked if I could get them something... My past experience with Dr Miller is that she is an excellent dentist....but her new primary Gatekeeper is pretty darn snotty... I really hope Dr Miller will pay attention and avoid more patients abandoning her practice, as I intend to do...

Dr.Kelly Miller is the best- she is patient, kind and gentle. During the procedures the team…read moreconsistently checks to make sure the patient is comfortable and doing okay. Dr. Miller spends the time to listen and always answers any question I might have. The front desk staff is fantastic as well. Jamie always answer my texts (yes they text, it's great!) and again, treat me with patience and understanding. I have had multiple procedures done through them, preventative care, fillings, and implant placement. My implant crowns are perfect, they look exactly like my other teeth- really awesome quality.