I was very nervous about going to a stylist in Naples because I needed color on my reddish hair. i…read morespoke to Jeanine on the phone and booked an appointment with her. She listened to my concerns, spent a lot of time talking to me about my expectations, and even specifically bought the color combo that I needed for my hair. I can't recommend her enough. She did a wonderful job! And her shop is very nice, clean and conveni!

I had a young lady named Coleen and told her to do whatever she thought was needed! She colored my…read morehair black which hadn't been done for thirty years and cut off like three inches ! I was shocked! I walked out a new Man! I attended my class reunion with a new suit shoes and haircut! I highly recommend her services!

I went to get a quick trim of maybe half an inch taken off. I arrived there 20 minutes before they…read moreclosed at 5 PM which is what their door says, and it says for their Salon hours. Even though they were still open, she wouldn't take me for a quick trim, which would've taken about 10 maybe 15 minutes right before they closed and turned me away saying she couldn't take me when I drove all the way from the north side of town and was trying to get a trim before I had a class that was across the street and on the side of town the salon was. I am very disappointed in the fact that she wouldn't just take me for a quick trim while they were still open before 5 PM which would've taken not much time at all since it was just a tiny little bit that was gonna be taken off and I'm very displeased with our customer service and wouldn't recommend them as the lady who was at the front desk and stylist wouldn't take me while they were still technically open for something that would just be really quick to do. I rate them barely a star for their customer service and honestly, I'm very disappointed.

Had a wonderful haircut with Mirelis. I was a walk-in and was taken after a short wait. I asked…read morefor a trim all around and she did just that. Thank you!

I had the worst waxing experience at European Wax Center in Naples today. My esthetician, Neomi,…read morewas not only rude and unprofessional but also made me feel extremely uncomfortable during my Brazilian wax. She behaved as if she had never seen pubic hair before--something completely unacceptable in this profession. The wax was messy, poorly applied, and rushed--she didn't even let it set before trying to pull it off, leaving hairs behind. I'm still in pain and sore from the experience. Despite being very flexible (I've been waxing for over 25 years and am a yoga teacher), she kept making unnecessary comments about my positioning. At one point, my knee lightly touched her belly, and she actually accused me of kicking her, which was beyond bizarre and very concerning that she would just lie like that and with no shame. I don't understand how European Wax Center continues to employ someone with such a poor attitude and lack of skill. I highly recommend avoiding Neomi at all costs! She's a liability for EWC and will never be back there.

Don't believe the negative reviews on this website. This place is great. I have found an excellent…read morespecialist whose name is Alexis and she has been a doing terrific job here in the Naples location. She is meticulous, thorough, and somehow with her, my every waxing experience is pleasant. Alexis is both personable and knowledgeable and I highly recommend her.

I have never had a worse hair color experience. The color is nothing like what I asked for. I…read morerequested a light auburn and I received a harsh, coppery,blazing red. In the consultation, I specifically said I didn't want copper; I wanted something soft and natural. This color is embarrassing; it looks fake and cheap. I was told that it will fade and that each time it'll get closer to what I want. I also was told I could have them put more brown on or I could come back within seven days. I can't imagine, trusting them to put more color in my hair. It was $140 after a 20% new client discount for the color and a cut ( more of a trim).

For $200 I got a splash of color and a trim. Color and cut was nothing close to what I requested. I…read moreleft with wet hair, the stylist didn't even dry it. So over priced, I will not be back.

To the Hand and Stone by Whole Foods on Daniels Parkway, Fort Myers…read more Reception was very poor. On Tuesday, May 14, a visit was made. The front of the house lady was not 'made-up' for work, not very professional looking. Dress to impress business owner!! Rule is, always look your best ( at any job) when you're representing a business. Second loss, No engagement with client, Could have showed more interest , ask questions...in who walked through the door. No time for me? No time for you. As a result, you all lost potential clients. With this constructive criticism, I hope it helps your future business/walk-ins.

Had Judith for a deep tissue massage while we weee visiting and she was Outstanding! I would…read moredefinitely recommend!

beautiful salon with great staff. best haircut I have ever had! They offered beverages, there was…read moreno wait.

When I moved to Estero 2 years ago, I needed a new hairdresser and posted on social media looking…read morefor a recommendation. Sherry reached out and offered a free consultation for my hair before booking and have been seeing her ever since for haircuts and highlights. She is by far the best colorist I have had and her customer service is exceptional! My two girls and husband now see her regularly for their haircuts and we highly recommend her.

**1 Star** This was…read moreone of the worst customer service experiences I've ever had. The perm I received was completely unsatisfactory. I contacted Sherry immediately and simply asked for the opportunity to have it corrected. I accidentally missed the first redo appointment after mixing up the schedule. I immediately apologized, accepted full responsibility, agreed to pay the $50 no-show fee, and asked to reschedule. After I repeatedly followed up, Sherry finally agreed to a new appointment. Then, at the last minute, she canceled the confirmed appointment and ultimately refused to redo the perm. What is most disappointing is not just the poor quality of the work, but the complete lack of accountability. I admitted my mistake, offered to pay the no-show fee, and made every reasonable effort to resolve the issue professionally. Instead, I was met with delayed communication, a canceled appointment, and a refusal to stand behind her work. I paid $144 and was left with an unsatisfactory perm and no meaningful resolution. If a business is unwilling to correct its own work after agreeing to do so, customers should think twice before trusting it with their time and money. UPDATE - in response to the owner's response: If there is 0 star. I would have chosen it! You are such a liar! Thank you for your response. Unfortunately, it does not accurately reflect what happened. After the unsatisfactory perm, I gave you every opportunity to make it right. I accepted responsibility for missing the first redo appointment, although the scheduling mix-up could have been avoided had the appointment been entered into your appointment system as your appointments normally are. I agreed to pay the $50 no-show fee and repeatedly asked to reschedule. You eventually confirmed another redo appointment, then canceled it at the last minute and ultimately refused to correct your work. I also waited over 30 minutes for my original scheduled appointment. This review is not just about the poor perm--it is about the lack of professionalism and customer service after I made every reasonable effort to resolve the issue. I stand by my review.

I had lost hope in finding a good hair stylist and color specialist, until now! Thank God for a…read morefriend that told me about Carrie. Cannot say anything but fantastic about her. She is careful about Covid prevention, she talks just enough, I was the blabber this time! She does exactly what I ask in coloring and a cut, (which I wasn't planning in trusting anyone anymore) however after meeting her I knew she would be able to please me. She has a sweet personality and is strictly professional. She is knowledgeable and helpful in tips ( love the tip on Velcro rollers). I could relax in the chair. even before I saw the great results. This salon has numerous services, spa, hair are only a few. This strip mall has been here for years, It is a 2 story large building where this salon sits in the very end. Lots of parking in front and in back There is an inside elevator Right on 41 it is easily accessible There are 2 restaurants here as well as various retailers With Carrie I no longer dread a visit to the Salon and my pocketbook got away with many dollars to spare! The only thing I have to pay more for is dark chocolate to thank my friend!

This place is amazing! Five stars out five, it's a beautiful place and everyone is so nice and…read morewelcoming, But Liliane is amazing, she's there esthetician and her work is incredible, she's from Brazil and has 25 years of experience, she does so many different facials each customized to what you need, it was so so relaxing to get a facial from her and she was really informative about my skin and really gave me a lot of tips and a regimen I should be doing , I was really pleased with her and the products she used on my skin, they made such a difference, And she told me there the best products they offer in Brazil! I'll be coming in once a month now to receive a facial with her, and also to try out her other services she offers such as sugar waxing and ultra cavitation.