To the Hand and Stone by Whole Foods on Daniels Parkway, Fort Myers. Reception was very poor. On Tuesday, May 14, a visit was made. The front of the house lady was not 'made-up' for work, not very professional looking. Dress to impress business owner!! Rule is, always look your best ( at any job) when you're representing a business. Second loss, No engagement with client, Could have showed more interest , ask questions...in who walked through the door. No time for me? No time for you. As a result, you all lost potential clients. With this constructive criticism, I hope it helps your future business/walk-ins. read more

Had Judith for a deep tissue massage while we weee visiting and she was Outstanding! I would definitely recommend!

I tried to make an appointment on line and it was impossible. After going thru the usual process, when I was ready to book the service and time, there was no way to advance. I was stuck having gone thru all the steps and at the end couldn't get an appointment scheduled. I thought maybe I did something wrong so I went thru the process again and the same thing happened. I then went back to step one and searched for an H&S from google and it said there wasn't a location near me. I'm a customer ready, willing and able to give you money for a service and no way to book it. I couldn't call because it was early in the morning and you weren't open. read more

I tried the Hand and Stone Estero location twice. First time I had Angel, she used a flat massage device on me that was able to "dig a little deeper" so she wouldn't have to exert her own energy to do it; the massage device helped her do it a bit harder. Well, I was sore for days afterwards, won't be going to her again. Second time, I had Mildrie. She started out by not introducing herself (she was on the phone leading me back to her massage room) so I did it myself. Then she was on the phone massaging me with one had several times, which I was very disappointed with...then finally when I asked her how long she had been at Hand and Stone, she said 9 years...the place hadn't even been opened that long. Finally, the scheduler scheduled me for 60 minutes, instead of the 90 minutes that I requested for the second massage. Needless to say, I won't be back. The facility itself is really nice, beds were really comfortable, but the therapists aren't very good. read more

Very very rude people. I had a coupon of $59.95, I called them up and melisa told me we will accept the coupon that you have. After my massage they demanded $69.95, saying the person melisa is new and she doesn't know. Is that my problem??? You guys have to learn how to train before you onboard!!! This happened at the fort Myers spa which is next to Whole Foods on the Daniels park way (aug 18th, 7pm - 8pm hour). The black women (don't know her name) sitting in the front desk was very very rude in demanding the money from me! These people has to learn customer relationship management to grow their business. I am never coming back here and I'm gonna circulate this to all my friends and colleagues who live in Lee and collier county. It's not about money, it's about how you treat a customer. Poor administration!!! ** I paid $79.95 coz I took a $10 deep tissue add on read more

Hand & Stone Massage and Facial Spa - Coupon - Skin Care Near Me - Estero, Florida

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Dana is the most amazing aesthetician in Fort Myers. I love the attention to detail in analyzing my skin. She always has my skin looking its best. As a mature woman, I appreciate her having my skin look soft and clean. I won't use anyone else... she is simply the best! Thank you for listening to my feedback. read more

Buyer beware. Don't waste you money! I received a "one hour massage" promo in the mail and thought I would try this place. I called for the appointment and was upsold a "15 minute scalp massage add on" for an additional $15. The massage was one of the worst I have received. Sloppy, haphazard, and the therapist would just stop and rest during the procedure. U was massage for 45 minutes. No joke. The 'add on' was putting peppermint oil in my head- and wasn't a 15 minute scalp massage at all. I paid $75 and gave the therapist a very small cash tip as a courtesy. Absolutely terrible. I will be reporting them to the BBB as well. read more

I was so looking forward to a massage at this place, thinking it might be my new regular. I was grossly disappointed that when I was asked for a review (1 local, 1corporate) I gave a pretty clear evaluation of my bad experience & said I would like someone to contact me before publicly giving a bad review. Nothing, nada, 0, response from either.... And so, I will publicly give my opinion... DONT GO THERE! I was hurting fairly badly for THREE DAYS after.... I DEFINATELY didn't get a Swedish massage which was what I signed up for, but instead a VERY deep tissue one.... I am DEFINATELY not a baby, I've regularly been getting massages of all kinds for almost 20 yrs & the only other bad one I had was almost 18 yrs ago while I was traveling & hurt for about 2 days after. I'm really frustrated & irritated that NEITHER THE LOCAL FRANCHISE OR CORPORATE BOTHERED TO ADDRESS A VERY UNHAPPY CUSTOMER... My advise, find another place that cares about its customers, not just the $$$$$ they make! read more

I am really shocked by the assistant managers reaction today. I woke up with a sore throat and cough. With the COVID situation most businesses prefer you not come in when feeling ill. Hopefully I just have a cold, but at this point I don't know. I explained the situation and the assistant manager just stated their policy that all same day appointments are charged. (She said if I get a doctor's note that I have COVID they will reimburse the charge.) I am shocked that they don't care if someone is sick and comes into the business. I feel they don't care about their employees and customers. Another sign of their attitude is that all the therapists I have liked have quit. I would recommend Massage Height or Massage Envy. read more

It's the second time I come to this place and I have to say that I like it. It's not the best massages I had in my life compared to multiple places in the US and Europe BUT the place is new, clean and zen. The staff is welcoming you with a great smile and explains everything quickly without any sales speech, just recommendation. With the membership this is right priced, you get a 1H massage for $49, which is definitely a plus. The place is convenient and the therapist are providing massages at 7PM which is good if you work until then. Finally, Maria and Melissa provided different massages but with a really good technic, I liked both, the ambiance is calm, the music Zen and they use hot towels at the end. I felt really relaxed all the time and peaceful. The massages were not a full hour as expected more 45 min so I keep a star until this is solved. read more

Hand & Stone Massage and Facial Spa - Skin Care Near Me - Estero, Florida

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This place will change your appointment time without consulting you, then when you try to cancel, they will charge you the full amount even though said appointment was over a week away still. No respect for the client's schedule. read more

I had my first facial in a long time with Shea. Wonderful!! I felt so relaxed and warm. Afterwards, I was sure to see a more beautiful face, same me, but my skin felt 100% better. Cannot wait for my May appointment, Kudo's to Shea!! read more

am very disappointed in your effort to extract additional money from me due to my inability to attend due to extended illness. Very unprofessional when you had well before the month of August my request to terminate my membership. I will come back for individual services but never a membership. I will also be reviewing your company regarding the perils of membership and the ending contract I had to sign making it a guarantee you get your money even though I terminated my service timely via a letter. Very sneaky  in order to get more. read more

I asked for a basic massage since this was my first massage in years, the massage itself was a good experience. I get charged for it and left a generous tip. The following day I get a phone call saying they gave me the wrong massage and I have to pay the difference. Had I known that I was receiving the wrong service I would have said something. I feel that it was a mistake on their end and I should not have been held responsible for it. I called back earlier and paid the difference since apparently it was the masseuse who'd be losing out. Wouldn't want that. I have 80$ left on my gift card, don't know if I'll be using it. Especially not at the Estero location. In conclusion, massage good, customer service bad. read more

I am a "member" and really enjoy going there. Courteous staff and masseuse Maria is one of my preferred. She does a great job for me. Many times I do the 90 minute massage and walk out feeling wonderful. I highly recommend Maria and there others that a great as well. 10/24/17 Update Melissa is very talented and I would recommend her highly read more

I came here a while and received a 60 minute massage I got as a birthday gift. I really enjoyed the service. I ended up purchase a moisturizer and their monthly spa package which I priced fare. Although I was not able to maintain the package due my schedule. I would recommend and I am glad they have another location in Fort Myers. read more

I understand businesses are trying to do their best under this pandemic however, this place has NO EMPATHY for their customers .I needed to cancel my contract since my doctor recommended that I be extra careful during this COVID time due to health reasons. Spoke to manager, explained situation and she just said ; sorry but you signed a contract and we need to charge you a cancellation fee plus the two months you haven't used. My gym contract was canceled with no upcharges and I will definitely recommend them for understanding a person's health situation. BEWARE when you sign up to this place , no sympathy here! They don't care !!!! read more

Wonderful facial and massage...excellent facility, relaxing, clean and a nice staff made me want to book another appointment.

Horrible service canceled one of two massages that we scheduled at same time as a couple. We had to get baby sitter this was planned for a week. Tried to see if they would try and move someone else for us to take their spot because of are kids it's not easy to get away, and she would not said that's not fair...... wouldn't even try so I cancel the other one and she had the nerve to tell me she will have to charge the cancelation fee which is a percent of service. Unexceptionable this place has no common sense when it comes to service. Will never go there again. read more

I tried Hand & Stone Massage and received the best facial I've ever had. Michelle did a wonderful job and I'll definitely be a return customer. The staff was friendly and the facility was clean and inviting. I'd recommend this spa to anyone. read more

While vacationing in Bonita Springs during the Months of February and March I decided to try Hand & Stone for a massage. I see a massage therapist in NY on a monthly basis. This place was very clean and the staff professional and friendly. I highly recommend Adalys for a deep tissue massage. She is excellent and very attentive to your needs. The introductory offer for new clients is $59.95 for 50 min then $89.95 thereafter unless you join. I will be back next winter. read more

This establishment turned my spa day into a disaster. I have had a hand and stone gift card for years now, I haven't used it. A childhood best friend just passed two weeks ago & I've been a wreck. I would never spend 75 dollars on a massage I don't have that money to spend; but I had a gift card so I figured with the death I'm dealing with I could relax a little. I called to book an appointment && I booked one for 2:00 PM on September 3rd. I show up everything is wonderful, I met Phillip my masseuse, he was wonderful he did a very good job, but he did not do what I had called for. I made an appointment to get a hot stone massage which is what I've wanted for about 3 years now, ask anyone in my life && they will know that I've always dreamed of getting one. I'm not from Estero I don't have money like that, I can't just whip up 75 bucks every time I'm stressed to get a massage. So I go to the desk to check out & I quietly && calmly tell the manager how upset I was because I had not gotten what I asked for, this is my first professional massage I've ever gotten && it was not what I asked for (they also knew it was my first time getting one) you would think they'd at least try && make it special.... so the manager bailey who was arrogant as anything told me she couldn't give me anything back I still had to pay & she'll give me a free 15 dollar upgrade ! OH WOW, so you mean if I come back && spend 70 bucks on another massage I can get a 15 dollar upgrade, jee wiz bailey, THANKS.... Phillip was amazing I will say that again Phillip was amazing but management & front desk staff made this just a nightmare. Supposed to be a relaxing day away from mourning over the loss of a best friend. Instead I'm crying in my car because I can't even get a massage without it getting ruined. Thank you bailey you accomplished being the most unintelligent spiteful && entitled middle aged brat in all of Estero/Naples. 0 Stars bailey, 0 stars. read more

Sara was amazing. Front desk as well! Hope the management sees this :) very knowledgeable, suggested tips and what to use but did not push product .. made it very comfortable . Have recommended to a few friends. She even gave me advice on which massage therapists to request regarding my personal needs. read more

I received an excellent massage from Lydia today. Very professional. Stan read more

My wife & mother had a massage at this place since we were staying at the Hyatt. My mom requested a female therapist 24 hours before hand (for a hot stone massage) and my wife requested a male therapist (custom massage). Unfortunately they were not able to accommodate those requests but did not have the courtesy to tell them until the time of their appointment. My wife also mentioned that this was one of the worst massages she's ever had and she had a novice therapist. It Was not relaxing for her at all. A complete waste of time and money. read more

I had a great massage with Lydia. I like a good hard massage and she has the strength to deliver. She obviously know her craft as she focused on spots she could feel needed work. Was a visit while on vacation but if I was a local I would certainly go back to see Lydia read more

I was in the area and, found this place online by accident. I had Brian. I own a hair salon, am a gymnast, and a fitness competitor, so, i needed a DEEP tissue ( no sissy stuff for me) anyways i was PLEASANTLY surprised to have got someone who applied ENOUGH pressure to work out the knots in my back/shoulders. The spa was clean and professional, and they must have hired new front desk staff , because the girls i encountered were VERY pleasurable to talk to , and even helped me out with the shopping center , so i was very happy here and will be returning. thanks again Brian you were awesome !! read more

My recent visit to Hand and Stone was outstanding. I have trigger points in my back that are very sore, and I usually don't enjoy massages. I explained my issues to Maria, and she did a wonderful job of accommodating my needs. Best massage ever. The staff is friendly too. Great experience!!! read more

Pilar is amazing! Her deep tissue is the best in town. The facility is always clean. The staff is always welcoming when I walk in the door and they are very punctual. Would highly recommend Pilar for any massage! Very pleased and have become a member! read more

I have a membership and cancelled on June 10, 2016. They charged my card again on July 8, 2016. This is unfair business practices and if they don't clear this up I will report them to the BBB. Don't sign up for a membership they are horrible to work with and never call back with a response and no one will call back from corporate headquarters. The owners are unavailable and you have to go through the manager. All owners should be available to their customers. My massage was fair to good. This is very upsetting to me because I have been a good customer and they don't listen to the customer and ignore your request. Do not buy a membership it is nearly impossible to terminate and they make excuses for not crediting credit card. read more

Just had a facial there which felt great. Very courteous and caring staff. Would do it again and maybe try their other services.

I signed up for a membership at Hand & Stone and have been very pleased with their service. Some therapists are better than others but all have been good. You get a nice 45-50 minute massage for $50 as a member. It is always very clean and generally on time. My most recent massage was by Alina who did an excellent job. As a nice touch, she warmed her hands before starting. I found the experience to be very relaxing and therapeutic. I often experience some lower back pain and she did a good job of relaxing those muscles. I would highly recommend her. Ken F. read more

I signed up for the membership for the store, and ended up with identity theft on my card. I am disappointed in the staff and management and the way they handled the situation, or should I say avoided it. While the massage and facials I have had, have been fabulous, and a five star rating in that area. The Management staff leaves a lot to be desired. Unprofessional by every stretch of the imagination. read more

This review is only about my massage specialist MAYRA! BEST WOMAN EVER! Loyal, calm, nice, and professional! If it's your first time, go with her. You will not regret it ! read more

10:00 AM Sunday massage. On time. Nice waiting area. Very clean. Excellent massage and was given "first-time" discount. Will definitely return. read more

Found this spa by accident. They are down one of the side roads of the Coconut Point Mall, right behind Talbots. Glad I found them though. Very professional. The hot stone massage was everything it should be - relaxing and soothing. They have lots of add ons to choose from - maybe too many to be overwhelming on your first appointment. Went with the foot scrub which I might skip the next time. Kind of ruined the relaxed mood at the end of the massage. Maybe if it was at the beginning, it wouldn't be so startling. All in all, I would recommend this place to anyone! A great addition to the area. Easy to get appointments and their hours are extensive! read more

First off they completely blew my mothers appointment. Two "receptionist" were there as we BOTH checked in. We filed out paper work and had a seat. Appointment was at 5 and I did not get taken back until 5:10 and my mother was not acknowledged until she went up to the front desk 5:30. They gave some shit story and did not apologize. This was suppose to be a girls day and something for us to do together and this "spa" completely ruined it. Secondly, I go in at 5:10 plus have to take my clothes off. So let's say she came back in at 5:15 I walked out of the door (after putting my clothes back on) at 5:50. It's suppose to be a 60 minute massage and clearly was not. It's not a client friendly and did not receive any customer service that we should have. I'm not happy about the "employees" nor my massage. read more

Need a break while shopping around? This is the place to go. Very spacious and the rooms are nice a cozy. Not loud at all for being in the middle of a mall. Once you're in you feel like you just left the world behind. Melissa is hands down the best! She knows just the right spots to go over to work out any kinks. Super friendly with an amazing smile! She melts your worries away with just the touch of her hands! Love this place. read more

Hands down the best massage ever! Judy was fabulous, no more stiff neck! Thank you!!!

I received this massage as a birthday gift. The spa is beautiful and the staff was wonderful. Jamie the receptionist was wonderful. She has a great smile and super personality. Judy was my Massage therapist and she was wonderful. I have not had many massages, other than therapy massages after a car accident. This massage was a different experience, very relaxing and I will be back. It was a bit of a drive for me but was worth it. read more