I'm giving this salon two stars solely because the staff was kind and courteous--but unfortunately,…read morethe quality of the hair service I received was very disappointing.
I booked a root touch-up, partial highlights, and toner with Lindsey. I was clear from the beginning about what I wanted: ashy blonde highlights to help blend and mask incoming grays, specifically without orange or red tones. I even showed multiple reference photos and explained that my hair naturally gets brassy in the sun, so initially we need to make sure we avoid those tones and go ashy blonde. She agreed and assured me that it wouldn't be a problem to achieve my requested results.
Instead, I left with brassy, orange-toned highlights that didn't reach anywhere near my roots- aprox. 3 or so inches from my roots and she said it was to "add dimension", however all it looks like is grown out brassy highlights just days later. To make matters worse, the stylist acknowledged that the result wasn't what I asked for, telling me that "next time" she would tone it differently and use a heat lamp. I paid for this service now--why should the correct tone wait for a next time?
It was also disappointing that my stylist was double-booked. While she went back and forth between myself and another gentleman who was getting highlights and a cut, my wash and toner were done by the front desk receptionist, who was clearly not a stylist. My wash wasn't done properly; after wash was "complete", I scratched under my hair, at the top of my neck at hairline and ended up with hair dye all over my nails--after the wash was supposedly complete. I showed her and she said it was "ok".
I also paid extra for a toner, which should have been used to correct the brassiness and deliver the ashy tone I requested. I've had highlights many times before and never had an issue achieving the tone I wanted. This should not have been difficult.
Lastly, I was quoted a price over the phone and told that a blow dry was included with my service. At checkout, I was charged separately for a blow dry--one that wasn't even a true blowout, just a rushed dry and a quick pass with the curling iron. When I brought up the discrepancy to the receptionist who gave me the original pricing at booking, I was told, "Oh, I guess that stylist charges for her blow drys." That kind of inconsistent pricing and lack of accountability is unacceptable.
My appointment was at 12:30, but I wasn't seen until nearly 1:00, aa she was with a different customer (not the one mentioned earlier in this review). I don't appreciate being double booked as I feel this could be why my service wasn't done properly. The entire visit took almost 3.5 hours--far longer than expected or quoted, bc I waited a lot. By the time she was done, I had to leave quickly for a school pickup, so I didn't have time to dispute the charges any further or push back further on the results of my hair.
Again, everyone was kind, which I appreciate--but at the end of the day, I was overcharged, kept waiting, and left with a color I didn't ask for. I won't be returning. This is a bad look for a company who is rebranding and trying to get clientele. I really hoped this would've worked out for the better as I live here full-time and am looking for a new home salon after my previous stylist moved out of state.
