I don't know where to start. Reached out to VIP Auto and was greeted by Mallie. He's not a bad guy;…read morehowever, the vehicle I received was in horrible condition. I purchased a vehicle sight unseen and had a mobile pre-inspection done. I'll get to that later. If I had flown to VA, I would have saved myself the headache and the tens of thousands in negative equity. There were many scratches, dents, and touch-up paint all over the vehicle ($2,000). Cheap aftermarket AMG replica rims with snow tires ($3,500). Lower center chrome trim damaged ($250), driver headlight cracked. The interior was also in terrible shape. Cigarette burn in the headliner, missing rear console door ($185), overly discolored leather seats, rips in the leather, and if there is a clip to hold something together, it was either broken or missing. Two main clips that were broken and missing held the chrome strips on the door handles ($740), a car that is supposed to be quiet was filled with rattling noise when driving. After 3 months with the vehicle, the check engine light came on. Hooked it up to the computer; 3 cylinders are misfiring ($1,000 in parts, work done myself). The dealer wanted to charge $4,000. Rear window stopped working ($385). The mobile mechanic stated that the brakes were in excellent condition; however, they were as thin as a sheet of paper and squealed even when the transporter was backing the vehicle from the truck ($1,500). After five months, a significant leak occurred from one of the coolant reservoirs. I didn't know how much that cost because I had to sell the vehicle after having it for 6 months and driving less than 2k miles. My total was $46,560, and I sold it for $27,500 because it was in such poor condition. Almost $20k in negative equity makes me want to vomit! PLEASE DO NOT BUY FROM THEM!!!

From the initial contact via email about a vehicle, to scheduling a test drive Mr. Mallie Stevens…read morewas such a delight to work with. He was such a laid back and helpful sales person, unlike some cars sales man who try to take advantage of people. Mr. Mallie had answered my email in a timely manner and scheduled my test drive within the same week. The staff their was so nice offering to valet my car or if I wanted something to drink like water or Gatorade. The lot had so many amazing brand cares with low mileage I was in disbelief. The 2009 BMW 335i I test drove was in great shape with only 72k miles on there. I loved my experience so much I bought the car the same day. Mr. Mallie made the process very smooth and I even had them do my tag and title! 10 out of 10 would recommend this dealership! Reasonable price and great service!!

These people are crooks. They told me my loan was approved so I sent them $4K as down payment. Then…read morethey went silent. Eventually, they said my loan was NOT approved and refused to return my down payment. Crooks.

Run and don't look back. The face to face people seem nice,…read morebut something behind the scenes is not honest. The car pulled codes within hours after driving off of the lot. Over the next 8 weeks in dealing with the dealership we were promised it was covered by warranty and they would take care of it. It wasn't and they didn't. It took over 60 days to get out license plates. I had two sets of 30 day tags expire before getting plates. We received a letter saying our warranty had been canceled due to lack of payment, such when I followed up I found had been reinstated but over 14 days after we bought the car meaning there was a delay in the payment being sent. Repeated unethical practices made this a terrible experience that I would encourage everyone to avoid.

Sady was my sales person she was very nice and professional. But when I gave partial payment to the…read moredown payment I had to wait a week1/2 to get vehicle. When we finally picked up vehicle, nothing was done no detail. Nothing was checked. One of the tires was bald but they did replace it. I bought vehicle at 81,000 miles in August. It only has 84.000 miles I have an oil leak and it's going to the power train and you can smell it burning it's a $1600 repair it needed a wheel alignment $200 .. the extended warranty that was given for the vehicle is useless. I'm a little disappointed with the other my purchase to say the less

Won a flyer, called to set an appointment. Get in there and some meat head attempts the whole sales…read morepitch. I mention that I have already gone through one of these scams with Koons before, and will not waste more than 10 minutes. He tells me straight up to my face that I welcome to leave now. Biggest scamming sacks of living feces I have had the displeasure of ever talking to. As I left, they were attempting to take advantage of an elder African American woman in her 70s. Hope she took my advice and got the hell out of there. Koons is a terrible company, and this location in particular should be investigated by the law.

Great first experience with Carmax. We found exactly the car we wanted online (but out of state)…read moreand carmax shipped it here for a test drive with no obligation. The car arrived in a matter of days and we were on our test drive less than 20 minutes after arriving at Carmax. Thank you to our salesman, Russell Killcrece, who had us out the door in our new car that day without any high pressure sales tactics. He made recommendations based on our actual needs and gave good advice, I would certainly send family members to see him. We also did a trade in and had an online quote for the trade in before we arrived at the dealership. Nobody asked for my keys before we did a test drive and decided that we were going to buy. When we made our decision they did a quick inspection and ended up giving us more for our trade in than the online quote.

This was a great first experience for the buyer. Sales associate explained everything thoroughly…read more Got a great price for trade and no haggling. Thank you, CARMAX!

Zee Hashemi was very friendly and helpful with my purchase of my 2015 Q70 Infinity thanks Charlesread more

Got a beautiful truck from here a few days ago, everyone there was great and seemed very genuine,…read moreno scamming, no pressuring, no strong arming into anything, overall great experience. I noticed something wrong with the truck that we originally went to look at and they immediately said that they would fix it. Ended up going with a different truck but appreciated their honesty with everything. Jeremy and Dave were both amazing