While we didn't end up buying a vehicle here, Jasper was very kind and patient, answering all my…read morequestions. We were coming from a long distance so before traveling he even took the time to share a video of the exterior and interior of the vehicle for us, pointing out any flaws so we knew exactly what to expect. Very much appreciate the help and honesty!

To hard to deal with wouldn't provide more photos of the underneath the car. And they have crazy…read morefees. Sorry no other dealer charges 495 dollars transportation fee on a local trade used car. Much less a tax to pay for your business license oh let's not forget 40 dollars to mail paperwork. Then you get the 899 dollar processing fee. They feed themselves right out of that deal with me.

Melanie was lovely we worked to get a car delivered from VA to NY. When it arrived much later then…read moreexpected in the dark I could not "see" the car. There were dings and dents that I was not prepared for. To add insult to injury only 1 key. I called the dealer multiple times and never received a call back. The service was terrible.

Had an appointment. Drove 45 minutes to find the car had been sold to a walk-in before arriving and…read morethat they were just waiting on insurance. They kept saying it was sold "minutes before", but if they were just waiting on insurance that is clearly not the case. They didn't bother to call, and every sales person was rude the instant they were aware that they weren't going to sell a car that day. Scummy business practices. The reviews speak for themselves. Not worth your time.

I was originally driving by the dealer, when I saw a vehicle that I have been on the hunt for!…read more It was a very random stop, but once I walked into the office Ron was very helpful with getting the vehicle pulled up- and ready for a test drive.. Overall, good communication, and Speed! If your in dire need of a vehicle, or information on one- your in good hands!

In September 2026, we had a terrible experience. The dealership presented a 2019 Kia Forte at a…read morevery good price on their website. The pictures showed the car was in good shape, including a working dash display, that is approximately 10 inches across. When we test drove the car, the computer display did not WORK. It was 100% black, no images trying to show through, truly a not working display. They sales rep said this is not a problem, they've ordered a new computer display for the car. The rep wanted us to buy the car, and then the would fix it, when we brought the car back for the repair. We asked, what if there is a problem in the wiring, that the display is not the issue? Would they fix that if the new display change-out didn't work? The dealership would not commit to guaranteeing they would fix the display issue, only that they would install a new display. (Very shady) TWO days before we made the 3-hour drive to look at the car, we talked with the sales rep. We asked, why is this car so cheap? He said they have many Forte's and they want to get rid of them. When there, the sales rep also told us they get 100 new cars every week, which was another lie. I find it very hard to believe this dealership has the capacity to prep 100 used purchases every week. And there were only a couple couple Forte's on the lot. On their website in the car description, it read that the car comes with a remote. When getting ready for the test drive, the sales rep provided us with one metal key, and said that's all they have. He said to unlock the car, you have to pop-off part of the door handle, and then unlock the car manually. We had to ask them to provide a remote, as they did not offer to provide one. Seriously, they wanted us to unlock the car manually forever... I'm guessing the piece of the door handle that you have to pop-off to get to the manual key hole, will likely become loose and fall off after a few weeks of being popped off regularly... ALSO, when they brought the car up for us to test drive, it was covered in thick dust. The sales rep told us they have a detail shop, and they didn't do a good job on it. They knew at least 1.5 days in advance we were coming. They could have washed the car. (It looked like the dealership has a drive through car-wash beside their garage in the back) During our negotiations, we asked if we could speak with the manager because of the display not working and not having a remote? The rep said he is in a meeting. But the rep kept going into the manager's office to talk with them about our situation. The manager NEVER came out to talk with us. He obviously didn't care if we felt like we were not having a good experience at their dealership. They tried to push us into another couple cars, but we quickly saw damage on the other cars from accidents that were not properly repaired. For example, in the front passenger wheel-well of an Altima, there was foil tape trying to seal the busted plastic wheel-well guard. On a Honda accord, the hood had a spotty / poor paint job, definitely not a manufacturer or professional paint job. Everything about this used car dealership was shady. They need new management that will push quality service and honesty. Be careful here. Maybe they have some good cars, but we had a terrible, untruthful, and non-customer friendly experience with them. *** I'm anxious to read the dealership's reply to this message. I'm sure they will spin it, and try to make it seem that we were unreasonable. All we expected was for the car to be what we were verbally told before visiting the dealership and of course for the car to be 100% as indicated on their website.

Made was amazing !! Love navy federal and all they do! Model made everything seem easyread more

Service was good, we had a great customer service Rep, named Melissa. Melissa was very…read moreprofessional, patient, and kind. She explained Navy Fed system. Our family would recommend doing business there.

Bought several cars from this dealership. Very fair and always tells you what the situation is…read moreupfront. Super affordable place to buy a decent used car!!

Just bought a 2012 e350 from this dealership with warranty and they answered and helped with…read moreeverything and got me a great deal as well. Quick and painless process

I Regret Letting My Daughter Buy From This Place! As a…read morefather, you want to help your kids make smart, safe choices--especially with big purchases like a car. I helped my daughter buy a 2016 Audi Q5 from this dealership, and I genuinely regret not steering her elsewhere. The car seemed clean, and the owner (a woman who presented herself as professional and courteous) reassured us by saying insurance was included. That gave us peace of mind--until reality hit. Just over 1,000 miles later, the engine failed completely. A complete breakdown. No warning signs, no second chances. When we tried to use the insurance we were told was "included," we were shocked to learn it only covers up to $1,500. For an engine replacement that can cost upwards of $8,000, that's basically nothing. It felt like we were tricked--like the coverage was just a sales tactic to close the deal. What made it even worse was how the owner handled things. She was responsive and friendly when we were shopping. But as soon as we reached out for help, she stopped replying completely. No returned calls, no returned texts. We were left to deal with a totaled car and a mountain of repair costs alone. This has been an incredibly expensive and painful lesson for our family. I'm writing this review in hopes that it spares another parent or young adult from making the same mistake. There are honest dealerships out there. Unfortunately, this is not one of them. Save yourself the heartache--and your hard-earned money.

This credit union failed to obtain a beneficiary on a CD of $111,000, the woman was 98 years old…read more This error caused $1000s of dollars in cost for surety bonds and taxes. Then this year a 1099D was not sent out. After an hour on the phone they might expedite it or just mail it to receive sometime in the future. Had to cancel my tax appointment. The only way to improve service would be to close their doors so as not to injure more people. This is not a good place to put your money.

Great service. A trusted financial institution. However, their rules are too strict for loyal…read morecustomers who have had credit issues in prior years but have a longstanding and dedicated relationship with Navy Federal.

These guys are awesome, neva had a problem with this site, always got everything done that i needed.read more

This Bank is located inside Walmart. The staff are really wonderful and understand customer…read moreservice. The accounts are free if you keep $100 in the account, but if you are over 55 they waive that requirement. The very best thing above being treated like a person and not a number, is that they have longer hours than most banks and they are open 7 days a week.

Guinevere and the service staff at this CarMax location were excellent! We came from out of state…read morewith a faulty battery. We were towing a camp trailer and the battery died. We got a jump and went to the nearest CarMax because we have an extended warranty. Brad put a new battery in and within an hour we were back on the road! Highly recommend this CarMax!

My sales representative, Aaron Cadiere, was a true pleasure to work with from start to finish. He…read moreexplained the CarMax sales process to me in a friendly and professional manner and provided me with answers to all of my many questions. His customer focused attention, and the supportive efforts of all of his colleagues, made my concerns about the car-buying process go away. I would strongly recommend anyone seeking a car to consider buying through CarMax at the Fredericksburg, VA location.