Simmons Cancer Center .. New…read more My 73 year old wife had a lung scan every year since 2021 revealing "ground glass" effect causing recommend to another yearly scan. She missed 2023 because of couple extensive back and neck surgeries. 2024 scan revealed 2 very small nodules yet recommendation for wait a year see if they grow. Unknown to me maybe because my wife did not see it as significant. She kept this info from me. I would have pushed go back in 6 months at most. November 2025 one nodule had quadrupled in size now above the .8 MM that triggers biopsy. A good local hospital will remained unnamed performed the scans and biopsy but I knew she needed professional specialists. After some internet evaluation I might have chosen Houstons MD Anderson being number one in the world but distance and possibility of multiple traveling appointments caused opting for Simmons Center at UTSW. It has a very high rating, the same certifications, same modern technology and was closer access which is important for people of our age. It was a good decision as we met oncologist Dr Wei the next week who has an outstanding online video introducing herself to prospective patients. Just the video was reassuring! Even tho we had no appointment with Dr Nelson he came in and looked at our scans. Was also reassuring and said that they usually do surgery within 30 days if they think it is the correct path. This was music to my paranoid ears. PET scan and breathing test was required then he lived up to his promise removing both nodules and several lymph nodes for lab evaluation in the same surgery December 2025. They think she is cured (KNOCK ON WOOD) In summary I would give 6 stars if possible for both these doctors and even tho we did not have to use her expertise Dr Zhang (the radiation specialist) also was welcoming, friendly and very professional. These doctors and every one at Simmons from valet to pre and post surgery nurses were pros and always polite and friendly. We did not have to partake in their Hope Lodge which is a free hotel for their patients. Radiation would have been daily for 6 weeks and living 75 miles away would not have been able to keep up with that drive every day. But it is there if you need it. I have read some reviews about taking too long to get appointments or having to wait past time of appointment and would suggest achieving excellent trained specialist is the assignment for you or loved ones! Organizing yourself and your records will streamline the process of dealing with a large and very busy organization. Maybe write down notes in your smart phone listing questions as you think of them before the appointment. Finally patience might be the best attribute to becoming a successful patient. Let me assure you these people will be on it quickly

I have attempted to schedule a neurology consultation for my wife regarding Deep Brain Stimulation…read more(DBS) surgery, and the process has been a total nightmare. After five separate calls, I have encountered nothing but incompetence and conflicting information from the administrative staff. The communication hurdles are constant. I was initially told I needed a specific permission form to speak on my wife's behalf. After securing and submitting the necessary documentation, they still refused to speak with me, claiming they now required verbal consent--something they previously stated was not the protocol. DBS is a major, life-altering procedure. If this level of administrative disorganization is a preview of the care and coordination my wife would receive during surgery, I am deeply concerned. A world-class medical facility should have a staff that knows their own policies. At this point, I have zero confidence in their ability to handle a complex surgical case if they cannot even handle a phone call.

A Heartfelt Warning About Methodist Hospital - My Experience as a Husband…read more In my opinion, I cannot recommend Methodist Hospital in Dallas, Texas, based on my recent experiences as a husband dealing with my wife's critical health situation in the ICU. Despite my efforts to advocate for her care, I encountered significant barriers that truly compromised both my rights and her well-being. As her husband, I understand that I have the right to be involved in her healthcare decisions, to be by her side during this challenging time, and to receive updates about her condition. Unfortunately, I felt that these rights were not respected at this facility. Throughout my time at the hospital, I repeatedly expressed my concerns and tried to communicate on behalf of my wife, who was unable to speak for herself. Yet, I was often met with resistance. On several occasions, I was asked to leave the hospital after attempting to speak with healthcare professionals about her medical needs. This treatment left me feeling helpless and frustrated, especially when all I wanted was to be there for my wife--to make sure she was receiving appropriate care and the medications she needed. In my opinion, the staff seemed more focused on limiting my involvement rather than collaborating with me in her care. I encountered numerous instances where my requests were dismissed, and my presence was challenged, which exacerbated an already stressful situation. To be sidelined as her primary support and decision-maker felt not only unjust but also emotionally devastating for both of us. Moreover, I witnessed my wife's distress during her stay, experiencing panic attacks and discomfort from being separated from me, her advocate. I believe that the ability for family members to support their loved ones should be a priority, especially when they are vulnerable and in need of compassion and understanding. This experience has left me emotionally compromised and questioning the hospital's commitment to patients and their families. In my opinion, anyone considering bringing a loved one to this facility should think twice. You may find that, rather than receiving the support and care you expect, you could face overwhelming obstacles that complicate an already difficult situation. My intention in sharing this is to protect others from what we endured. The focus should be on the health and well-being of the patient, their rights, and the support their family members provide. Based on my experience, it felt as though the hospital prioritized rigid policies over patient-centered care, leaving me feeling powerless during a critical time in my wife's life. To those reading this review, I implore you to consider the implications of bringing a loved one to Methodist Hospital. In my opinion, the potential stress, anxiety, and heartache from navigating the challenges of their system could overshadow the care your loved one truly needs. Before making a decision, think carefully about whether this hospital aligns with your values and the level of support you hope to provide. Your loved ones deserve compassion, understanding, and accessible care, especially in their most vulnerable moments. In my opinion, no spouse should have to fight for their right to support their partner during a health crisis. I hope that sharing my experience can help others avoid the difficult path that I and my wife have faced. Thank you for taking the time to read my review. I hope for improvements in the way this hospital handles patient and family rights to ensure no one else has to endure what we did.

I came in with documented acute injuries including right ankle sprain, bilateral leg paralysis, and…read moremuscle atrophy following a fall. My CT showed severe advancing degenerative disc disease and the radiologist recommended an urgent MRI. The ER refused to admit me, refused to order the recommended MRI, refused an orthopedic consult, and falsely documented my reason for visit as social work rather than acute injuries. I was discharged unsafely as a disabled homeless patient despite being unable to walk without assistance. I did not sign my discharge papers because I did not agree it was safe. My walking cane was lost by the facility and despite contacting guest services, no one has made any effort to locate it. The level of disregard for a seriously ill disabled patient was shocking. I will be filing complaints with the Texas Medical Board, Disability Rights Texas, and pursuing further action. I do not recommend this facility to anyone who is disabled or seriously ill and needs to be taken seriously.

This was by far the worst ER experience my spouse and I have ever had. The staff made us feel like…read morethey were intentionally keeping us there longer than necessary, with little communication or explanation throughout the visit. At one point, they even left the needle in my spouse's arm after a procedure and didn't return to remove it for an unreasonably long time. The level of care and attention was shocking for an emergency room. I've never witnessed such disorganization and lack of patient consideration. I absolutely do not recommend going here.

I had an artificial disc replacement performed here and spent two nights. It was the greatest…read moreexperience ever in a medical facility. The nurses and administrative staff were incredible and caring. The food service and menu for breakfast lunch and dinner was restaurant quality, I even had lobster tail and steak if you can believe it, TWICE. The night nurses were a little different but took care of me well too. If you have the opportunity to, this is the hospital you want to be at. Hands down incredible experience all things considered. Diane especially is the heart and soul of this place, she deserves a serious raise and acknowledgment for what she really brings to this place. Thank you to everyone here who took such great care of me last month.

Appointment was on time and painless. Techs 'Jimmy' and Murty were great and made sure I was as…read morecomfortable as possible.

I had an ultrasound and CT scan. This used to be such a fine facility, the beat by far, but it has…read morebecome like most other imaging centers now. The techs seem unable to smile or make you feel confident in the care you are receiving. I felt like a bother to them. Yes, they were fast, too fast, focused on that instead of me. Whether it was because of high patient volume, job dissatisfaction, or persinal lack of empathy I am not certain. Other than that, the facility was clean, office staff were professional and courteous,radiologist report was fast, schefuling was mediocre...long wait times on the phone. Leave messages and don't get called back. I called and left a message on the Radiology Ditector's voicemail to ask a question about my exam. She never called back. I was so disappointed, I do not think I will go back.

Very helpful staff. I may have had to wait in excruciating pain there the day I was at the ER but…read morethey found my 4 year old whiplash injury that makes things very painful for me on a CT scan and now I can finally get better help on an outpatient basis. I can stop seeing two of my many specialists with the help this place has provided. Thank you Medical City Dallas Adult ER

Picking up a patient (friend) after surgery. Was told to arrive about 10am. Patient to be…read moredischarged before noon. This never happened. The quality of care from nurse's on the floor seemed less than patient supportive. 4 hours later patient has not slept as dressed for discharge hours earlier. The lack of communication was unacceptable. The noise from the nurses station was so loud even in room with door closed. Pain meds never given, lunch never ordered and home care given to the patient was not consistent from each person entering the room, surgeon, nurse practitioner, post op nurse, Tech or the nurse on the floor. Unfortunately this experience was not a good one for the patient. House keeper was nice.

Let me begin by saying that this review is in regards to Dr. Evans who is at this location, as she…read moreis my primary care physician. I met Dr. Evans through a referral when I was laid up in a hospital bed at Baylor and was wanting to cut ties with my then medical team. I went to her office and basically interviewed her, I asked questions, things that didn't relate to my medical history to make sure that I was comfortable with her treating me. That was 7 years ago and I couldn't be happier to have Dr. Evans as my doctor. We have been through lots of ups & downs together regarding my medical health and she always remains positive as well as making me feel like she has my best interest at the forefront. On a recent visit Dr. Evans could tell something was wrong before I could even open my mouth to tell her. And when I left she told me if I needed anything before my next visit to not hesitate to contact her. I love Dr. Evans, I can't say that enough and if you are lucky, she can be your doctor as well.

Dr. Evans is the best of the best! She takes time to really listen and work through any concerns or…read moreissues. I have never felt rushed through an exam with her. She is also extremely knowledgeable with current research on best practices and medications. I've recently had issues getting through to the office by phone (which I've been informed is due to too many calls flooding their system and they are in the process of installing a whole new phone system to resolve the issue), however I've been able to message Dr. Evans through the MyBSWHealth app and get very prompt answers to follow up questions from a recent visit! She even responded to me on a weekend when she was not working! I don't want to refer people to her (because I don't want to make it hard to get appointments with her!) but if you're looking for a great doctor, definitely check her out! With regard to the overall office, I'm usually in and out in a timely manner. I've never experienced any unreasonable wait times and the staff has always been courteous.

I made a 12 pm appointment and the person that arrived before me who did not have an appointment…read morewent ahead of me. When I asked why , she said because they were ahead of me. So then I asked "so as long as I arrive ahead of someone who has an appointment, then I don't need an appointment, correct? The receptionist was baffled ! So, if you wanna walk in, go ahead, you'll be ahead of someone who actually has a real appointment who wanted to save time. On the good news, they're check-in systems, pretty good, and the staff is not bad!

Same frustrations as most of the low stars on here. No organization. No process. They sat me in a…read moreroom after taking my blood pressure and had me wait for almost an hour, after waiting for approximately 40 minutes after my appointment time. I went to the front desk to complain, only to have them say someone would be with me in max 2 minutes. I typed this out after waiting another 10 minutes and decided to leave. Nurses are all sitting in the back as I walk out. Not attending to patients. I simply wanted a steroid shot for a cold that's lasted too long. Concierge doctors are the way to go. I wouldn't come back here for something small or if my life depended on it.

Excellent doctors and staff! The Endocrinology departments t is great. They listen to you and…read moretreat everyone with a caring attitude and respect. I highly recommend it!

My name is Bradley Carver, and I am writing on behalf of my wife, Chelsi Carver, who is currently…read morein severe pain and physical decline due to years of medical mismanagement, clerical failures, and a complete lack of coordinated care across your systems. Chelsi has confirmed diagnoses of colonic inertia and pelvic floor dysfunction. She failed both the rectal balloon expulsion and sphincter pressure tests. Imaging clearly shows chronic stool retention. Despite these findings, she has repeatedly been dismissed by bariatric specialists--even after explaining that she has not eaten, drank, or passed stool normally in nearly five years. Instead of receiving coordinated, medically appropriate care, she was sent to pain management and placed on opioids, which have only worsened her motility issues. She is now 41 years old, completely disabled, and suffering daily from preventable complications. What we have experienced is not just frustrating--it is a systemic failure that has caused real and lasting harm. It is infuriating! Her GI specialist recognized early on that she needed evaluation by a specialized motility team at UT Southwestern. But it took 7 months to be seen due to referral issues and clerical errors. During that time, Chelsi's condition worsened dramatically. I have personally driven her 2.5 hours--multiple times--to clinics she was wrongly scheduled at, only for her to be dismissed because no one reviewed her records or scheduled her appropriately. This isn't just inefficient--it's cruel. Because "constipation" was broadly attached to her chart, non-clinical staff continue to misroute her referrals, delaying access to care she urgently needs. This lack of communication between departments has led to physical suffering, emotional trauma, and unnecessary exposure to dangerous treatments. Ironically, the only doctor who has shown real concern and consistency is Dr. Mark Workman, a pain specialist--not a GI or motility expert. He has listened to her, cared for her like a human being, and gone above and beyond, even when not on call. His nurses knew she never wanted to be on opioids, but she was given no other option due to systemic breakdowns in her care. What was supposed to be short-term has dragged on, and today she is working to come off them--despite being treated as a "drug seeker" in emergency rooms even when simply asking for something as basic as an enema. Chelsi is not just a "complicated patient." She is a woman who trusted the medical system and has been let down at every turn--dismissed, re-referred, mislabeled with conditions like IC or general UTIs, and left on multiple rounds of PICC line antibiotics for years, which have further damaged her immune system. All of this happened while the real issue--motility dysfunction related to her gastric sleeve--was neglected. She is now beginning pelvic floor therapy, but she is physically depleted, overmedicated, and emotionally drained from trying to advocate for herself only to be ignored. She did not deserve to be pushed through a system that treats patients like paperwork. This is not acceptable, and it should never have gotten to this point. I am asking--no, pleading--that someone at take accountability and help ensure that my wife receives the appropriate, medically sound care she needed years ago. Her life and health have been severely affected by errors that were not hers to bear. She should not be disabled. She should not be thrown to a pain clinic and left to deteriorate. And she should not be another name on a list of patients failed by a broken system. Sincerely, Bradley Carver

I am honestly quite surprised to see Baylor University Medical Center has such a low overall…read morerating, because my experience (while a bit unconventional) was a really positive one. I visited on a random Friday afternoon specifically to see The Adrian E. Flatt, M.D. Hand Exhibit, and it was absolutely fascinating!!! Dr. Flatt, one of the foremost hand surgeons in the world, made significant contributions to orthopedic surgery and began casting and bronze-coating the hands of notable individuals back in 1962. Walking through the exhibit, I was truly mesmerized by the detail and individuality captured in each cast - it's incredible to see just how different people's hands can be. Highlights for me personally included the hands of Walt Disney, Louis Armstrong, Katharine Hepburn, several US Presidents, athletes like Troy Aikman, etc., and even expeditionists like Everest survivor Beck Weathers. The exhibit is located in the lobby area of the hospital and appears to be open to the public, though you will need to obtain a visitor pass so be sure to bring your ID (a photo of it on your phone works too... ask me how I know). The exhibit itself is free to view. It's more of a hallway-style display, a bit tucked away, quiet, and not busy. There's something oddly human and grounding about focusing on something as simple as hands in a place where so much serious care happens. I also grabbed a coffee from the nearby cafeteria and had no complaints, it was actually quite good and a nice added bonus. As for parking... I can't confidently speak to that, as we may have risked it a bit (oops). So while I can't speak to patient care (thankfully), this visit was a memorable and worthwhile experience. It's a unique hidden gem within the hospital and a great place to spend a little time if you're nearby, especially if you're looking for a quiet moment of reflection. Five stars for this unexpected find. Thank you to my friend and Atlas Obscura for the intel!

Most reviews are negative, but in the sense that the food was mediocre, there was lackluster…read moremanagement, or the server put in the wrong ticket on her first day. Rarely does the staff get credit where it is due, and that is regrettably disappointing on many fronts, especially in an often-thankless profession. Just an observation: Please be mindful that Baylor is a TRAUMA hospital. The wait times are dependent on this so adjust accordingly. It is busy, crowded, and also downtown. If people are there for a common cold, a bacterial infection, or basic injuries ----- Go to urgent care. Now the good stuff. We arrived Friday 12/26/25 and stayed through 12/29/25, to be graciously specific. I heard the words no parent wants to hear. Multiple. Facial. Fractures. My heart broke in that moment. ****** Nathan Baker, DD/S: My son's injuries were severe and as a mother watching her son suffer, my mental state relied on, and, was directly affected by his care in this specific moment. He said, "It's okay if you need to step out". I did. I had to, and he knew it. He spent literal hours sewing my son up and piecing him back together. It's been over a week now and I'm grateful for the quick response when it mattered. He was attentive, patient, and focused. Finally, relief, and a much-needed exhale. I realized everything was going to be okay and that was huge. This isn't just a staff member.. this is a presence with heart and dedication to his patients. The hospital should be so lucky. ***** Sean Young, DDS: Calm, direct, and available for questions at any time. Morning checks were given in manageable parts, even with emotions running high and sleep questionable. ***** Arwine (nurse on the 6th floor of the Roberts Building): Day 1. Comfort, predictability, and genuine care. She wasn't just invested in my son (which she was) she truly cared about my mental state and reassurance when it mattered. Every morning we were first on her rounds, which was a comforting mix of predictability and consistency. She figured out how to adjust the bed for me to sleep on and the emotional compass in the room, all at the same time. She used humor to help me, which I appreciate more than she will ever know. On the day we discharged, the hug and realness in her words are still felt. She is a light in an often-hopeless place and her energy will never be forgotten. ***** David Schwitzer, DDS, MD: He worked magic on my son during surgery and even in the follow-up and aftercare, no difference, because nothing loses its steadiness when passion runs intention. At some point, you just realize the care team is stronger than your worries and you can finally relax and breathe with more ease that you thought. People don't just work here, they live here, they pour that into their patients- and it shows. Long after healing is done, we will still be grateful, we will still remember them, and we will still be appreciative, despite the trauma that forced it. Much love to this care team!

The office staff and doctor are amazing. They Do not rush…read moreyour appointment. Listens to your concerns and properly, promptly address. I was referred to the office by my rheumatologist. Wonderful results.

Today was move in date. My mom will be 99 next month. She was pleased with her hair appointment…read moretoday. Everyone was so friendly and helpful. Mom is on a puree diet. She loved that the food tasted good. Thanks Chef Andy!