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Jim Thorpe, PA

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1 year ago

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Home Comfort Solutions - 42,000 btu multiple zoned ductless mini-split system

Home Comfort Solutions

(7 reviews)

Big Shout out to owner Mat. Sunday major storm coming. 1/25/2026 my heat stoped working it was 40…read moredegree inside it was freezing. I called Home Comfort Solutions came right out and Bang we had heat.highly recomend this company. Great person. Billy Shores. and Patricia Notrem. I give them 10 stars. great price.

I would absolutely never use this business again. I called 3 weeks in advance for routine Furnance…read moreand hot water heater cleaning also mentioning that one radiator wasn't getting completely hot and administrative assistant said no problem she could add that to the service perhaps a valve needed to be replaced. In the three week period 3 other radiators were not getting hot either. Comfort solutions installed the unit from the previous owners and have done the maintenance for last 3 years- never a problem but this time they never showed up at 8:30 as scheduled so I called at 9 and someone said yes it shouldn't be long - he is on his way. It's now 11:30- no show then soon after noon the administrative assistant called and said oh there was a mistake with paperwork and no one is coming. I said I took the day off of work so it would be nice if you could send someone. Technician showed up, 7.5 hours late , very nice and professional but thought he was here to bleed oil radiators - I have natural gas and steam. He Took pictures of valve and said they needed to order them. No cleaning of Furnance or hot water heater took place but they did charge me 80 dollars to tell me I needed valves replaced that we already discussed via phone. One would think you would have these on hand since this was part of reason you were coming out and remember you installed the unit. Plus you were 7.5 hours late and I called YOU to see what was going on. I understand emergencies happen but this was your scheduling mistake and any service call fee should have been waived to say the least. I found another highly recommended HVAC guy / company through a friend - the guy called right back said oh it's an easy fix etc. and that he had the valves in stock but to send picture just so he could be prepared. He didn't ask for a credit card to hold appointment or charge me for a picture of the valve plus he asked what time worked best and if I had some heat to get by until he could stop by. Comfort solutions just made excuses : emergency calls for people that were with no heat, staff calling out sick, misplaced paperwork etc plus they said they only had documented one radiator wasn't working well guess what the other two stopped working in the three weeks before the appointment and I didn't have heat on second or third floor either. Oh then the administrative assistant suggested I have a neighbor let strangers in my house alone to do the service if I couldn't be there. Need I say more - please don't waste your time or money on this poorly run business!!

S J Kowalski

S J Kowalski

(10 reviews)

My heat pump crash and burned a couple days before Christmas. Called 2 companies for estimates and…read moresuggestions. These people came right out same day. He took pictures, many notes, and basically impressed us with his thorough approach to our needs. He emailed us that same night with a better unit and estimate than the one I was initially interested in. The price for the work was very fair. It took a little longer to install than planned because the first unit came to them damaged, but I really wanted this unit, so I opted to wait for exact model I wanted, was the trucking company's fault, not the contractors. Then after the install, there was a minor issue that needed fixed, I called the next day and they were back at my house within an hour of my call to fix it. Now that is great customer service. I expect I will be using them again, and would definitely recommend them. Very professional, and they have shown us the care...

*SCAMMERS* I signed up for their "Comfort Club" membership back in the winter where you basically…read moreprepay for the spring cleaning on your ac unit. I scheduled mine and the guy told me I needed a new central AC system. Quoted me $13k. Wow. My AC compressor randomly stopped working after he left and the company said I didn't have enough r22 to power it. Sounded shady bc it was running when he was here. A month later, I decide to have a different HVAC company come take a look. They said my wires were disconnected outside and the ground wire was disconnected and it reset the breaker. The tech was obviously trying to get a commission off a new ac from me. I had to buy window units during that time just to get by in this heat. Wasted money that I don't have! SMH shame on SJ KOWALSKI!

Pfluke Home Services - hvac - Updated November 2026

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