This is one of those places that definitely lives up to the hype…read more I saw pics online of their watermelon ice cream served in a watermelon (exclusive to their London store) online before we arrived...I knew I wanted to visit when we were in town. We hopped in our car and headed here one rainy afternoon. Street parking was a breeze here (pay by phone). The bakery itself is much more spacious than I anticipated with a beautiful indoor and outdoor seating space. Service was fast and friendly. Order at the counter and either take it to go or grab a seat and they will bring most things to you. If you're ordering bakery items they will give them to you right at the counter. If you're eating in prices are slightly higher (like most places in the UK. My kids all had the watermelon ice cream. We figured they were so big that we would eat the leftovers. That didn't happen. They were so good they devoured them. We also got a couple more things that were amazing! They also have a lunch menu that we did not try. If you're in the area make it a point to come here!!

Service is extremely slow here!…read more Came for high tea when we were in London. They do high tea at only two times: 2:30 and 4pm. The high tea area is behind the bakery and it's much quieter and more intimate :) Decor was super cute and fancy; very festive for the holidays. We ordered the standard high tea which came with 5-6 savory bites and 5-6 sweet bites. After getting the tea, service went downhill. Three new parties were seated AND a party of 5 got their food before us (party of 4) along with two other tables who were seated after us. We had to flag the waitress down a few times since it seemed like they had forgotten about us :( Overall, good experience doing high tea in London but can't say I'd come back here for it again.

Quick service. Friendly staff I had Croque Monsieur…read moreWith a chicken samosa Would visit again!

Service: 2 stars Food: 3 stars…read more We stayed next door/above the Bonne Bouche. I was excited as I looked through the patisserie windows and ogled the walnut pie and other goodies. It certainly made breakfast easy staying here. This reviews is based off two morning visits back to back. The first morning we went in and it was hard to effectively communicate with the staff. Not sure why, there was no language barrier. I think how I was working out the people and orders in my head they were becoming impatient and the store was busier with more and more people entering after us. I vowed the next day I would not be the problem and it was a better transaction but I have to say I identified that the employees were not very friendly or interested in delivering great customer service. So go for the food not the service (and this is all from the to go shop not the eat in shop on the left.) Breakfast sandwich with bacon: good Breakfast sandwich with sausage: my husband said the bacon was better Croissant: fine Walnut pie: delicious (I've never had this before!) Yogurt with honey: no complaints from my cousin Cinnamon pretzel: hard and my 8 year old did not enjoy it. I tried it and I would not order again Tea: standard Coffee: standard I also tried some sort of white chocolate ball but was disappointed when milk chocolate was in the center. Overall this is a standard place. Nothing amazing but will fill your belly not your soul.

American here asked for a vegetarian sandwich egg and cheese perhaps .. guy kept saying egg and…read moremayo .. I just went with it along w vanilla latte !! Ended up being best egg salad sandwich I have ever had along w perfect latte . Cute place with amazing looking pastry's as well I am having high tea in 3 hours or I would have had one of those highly recommended

Amazing presentation. Workers were a bit less inviting to be honest. Like they did not care to…read morebe there and were just tuned out. Food choices were also mediocre. Shame too cuz the display was so alluring. I would certainly choose another bakery in the future. Hopefully other people had a better experience than we did.

I recently ordered a cake from Patisserie Valerie on 20th November for a colleague's birthday…read morecelebration on Tuesday, 26th November. Before placing the order, I attempted to call them to confirm an estimated delivery time but couldn't get through. Despite this, I placed the order knowing they don't deliver on Mondays. Today (21st November), I called again to try and confirm the delivery time, only to be told it's handled by DPD, and they couldn't provide any specifics. Frustrated, I requested a refund since I couldn't rely on their vague process. Shockingly, I was told I could only receive 50% of my money back because it wasn't within their two-week refund policy - a policy that's literally impossible to follow when I placed the order just the day before! I asked to speak to a manager (Jen) to see if an exception could be made under the circumstances, but of course, she was "unavailable" - how convenient. This entire experience has been appalling. From the lack of clarity on delivery, to the inflexible refund policy, to the unhelpful customer service, Patisserie Valerie has been a complete letdown. I will not be ordering from them again and cannot recommend their service to anyone. Avoid the hassle and take your business elsewhere. A very disappointed customer. Rating: (if I could give zero stars, I would).

First time having tea time ever, and what a perfect place to have it! We were denied at another…read moresecret tea spot as they were full, but glad we came upon this place! We were seated in the back, and asked for a tea menu. Two separate pots of teas, ranging from Earl Grey to English Breakfast Tea, we both went with Earl Grey. Milk and sugar given. We thought the 14 pound/per person set menu only allowed us to pick one thing from each menu, but in fact, they give you 2 of everything! Bottom tier was the finger sandwiches, ranging from smoked salmon to cucumber sandwiches, 10 in total for 2. Yum! Smoked salmon was my favorite! Then onto the scones, which they give you 2 plain and 2 fruit ones with jam and clotted cream. So I normally don't like scones since they're hard and dry, but these are fluffier and lighter like biscuits. The clotted cream is AMAZING. It's supposed to be like a butter spread, but almost like a light cream cheese, but better. So delicious. Smear that stuff all over the scones and add some raspberry jam. Definitley the winner of the food here. Lastly were desserts which we tried one bite of, ranging from carrot cake to chocolate eclairs. These were just so-so, especially after the wonderful clotted cream. I will probably dream about this stuff until I have it again.

When in London I always loved stopping in here, usually for a coffee and a croissant and on my way…read moreout the door I'd get whichever loaf of bread caught my eye. Everything is always fresh and yummy. Staff are very friendly and it was always a great spot to visit.

Classic French sandwich place and I can't believe there isn't a crowd. We went back to try the…read morepastry and that was equally as good.

First of all...of course I'm going to stop here...the placed is named after me after all :)…read moreWalking in Covent garden looking for a quick snack stop and saw Patisserie Valerie. I have noticed in my time in London that there are several locations. Plenty of goodies to choose from. Cakes, pies, gelato, and other delicious baked goods. This made it very hard to choose! I decided upon an espresso and almond croissant. They even heated it up for me. Within a few short tasty bites it was gone. Perfectly flaky with slight almond flavor. The place isn't very big but had a few places to sit and enjoy my pastry. Everything was decorated beautifully and looked amazing. I would highly recommend stopping here! Tell them Valerie sent you ;)

Darling of a place! I absolutely love everything about their cake. I purchased their cakes on 3…read moreoccasions and all three times it was excellent. Breakfast was average, nothing to write home about. Croissants and cakes are a different story. Definitely looking forward to stop by on my next visit.

Of all the viral places I've been to in London, this was one of the only ones that had a line…read moreduring the week. It wasn't too long for take-out (maybe 7-10 mins). Most of the staff were really friendly and the inside area was nice and clean. They had several items I wanted to try but I ended up just going for the chocolate banana and almond cream croissant. It tasted really fresh and the pastry was perfectly crispy. There was one piece of their famous honey butter toast left and it did look really good. The sausage croissant and the special pain au suisse looked so good as well. I'll come back some time to try the miso apple danish too!

decent pastry, expensive and popular, line forms out front if you want to sit in (order at the…read morecounter still) the honey toast was ok but really only needed a bite, good texture and not sweet but just a bit boring. I had a seasonal tomato pastry that had good flavor, but the pastry itself was on the dense side, missing the buttery airy lamination. hojicha latte was decent

This is a chain of artisan bakeries around London. I believe they have about 40 odd locations…read morearound the city. They pride themselves on hand made breads and pastries. The bakery has a nice classic look and they have nice looking breads and baked goodies. This branch in Fulham has nice staff and interiors and their baked goods are also very nice. We took away dessert from here and the chocolate cookie was delicious. The other stuff we picked up here was also quite nice. Happily come here again for bread and baked goods.

I'm not really a sweet guy, I mean yes, I believe I'm a sweet guy (at least I try my best) - I just…read moreprefer salty food than huge sugary tarts, or pastries, or cupcakes. Temporarely living in Fulham, it's been a few times now that I pass in front of this 8 week-old Gails branch, and seriously, I swear this chocolate-almond-croissant was staring at me, saying somehting like "grab me, buy me, I'm all yours..." so what could I do ? I looked around, no one, so I bought it, grabbed it, it was mine ! A chain ? Like I said, I'm new in town, this was my first encounter with a Gails ever...and...well, I mean, if all the chains were like this... People around me looked delighted in front of their breakfast/lunch, and service was amazingly polite. The croissant turned out to be as expected, deliciozo. I went back to buy a bread, and something tells me I might be back soon to sit down and give myself a sweet treat ! #easilysold