No stars. This is the second time my dogs have stayed at PetSuites in Pearland, and unfortunately, it's the second time they've come home with injuries. Rather than truly addressing the safety concerns or the staff's inability to properly monitor and protect the dogs in their care, the manager, Maritza, along with Juan, simply offered to upgrade my dogs to a "townhouse" for an additional cost--as if my dogs' safety should come at a premium. This response was not only dismissive but extremely disappointing. I trusted this facility to provide a safe and caring environment, and instead I'm left worried and frustrated. I will not be bringing my pets back, and I caution others to take these incidents into consideration before doing so. read more

PetSuites Pearland - Pet Training Near Me - Pearland, Texas

Being taking my babies here since that opened. Highly recommend and love the services provided.

Went to get my dog groomed. The original price I was quoted on their website was not truthful as I ended up paying 3x as much. My dog was supposed to be deshedded but two days after getting her home she is shedding just as much as she was before. It seems like they just gave her a bath said " that's good enough " and charged me $150 for it. Don't go here. read more

10/10 would NOT recommend. Paid for the luxury town house where I could watch my baby from the 24/7 camera and noticed vomit and loose stools in her cage that no one told me about. Picked her up and they gave me her blanket with literally vomit inside of it. Brought her home and she is having diarrhea, nausea and vomiting for the past 3 days. I packed her own food and no one will tell me if she ate anything out the ordinary. Never wasting my money or my pets health and taking her here again smh read more

I can't say enough about this place and it's manager Stephanie! I had to board my 10 mo pup Henry & 6 mo kitty Bina for 3-1/2 weeks last month & they took excellent care of them. When my dog wouldn't eat, they hand fed him. They tried mixing in wet food & it worked! My kitty was a favorite because she was the only cat there at the time so everyone knew her. Then one night she suddenly got very sick & Stephanie immediately drove her to a 24 hr ER vet hospital, called me & waited to find out what they were doing, then went back early the next morning to pick her up & drove her to my regular vet. She went way above & beyond her duties for my kitty. It was obvious how much she cared. I'm out of town again for 2 weeks so my babies are back at PetSuites. Today was Henry's first birthday so they had a little party & let Bina come play with him too! read more

PetSuites Pearland - Pet Training Near Me - Pearland, Texas

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Pros: the front desk staff is always sweet and friendly My baby seems to always have a good time during boarding Cons: some of them aren't very truthful (story-time) I dropped my dog off for a few days of boarding. I texted PetSuites every other day to check on him (didn't want to be overbearing) and was told that he didn't eat much the first day but was doing relatively well. No one mentioned that he hadn't eaten his entire stay. Fast-forward to pick-up on day 6 of his stay, they bring my dog out and his stomach looks smaller. I have a pretty thick frenchie. I asked about his food and was told "there was only a little bit left. Like, not even a cup full. Did you still want it?" Dog food isn't cheap so yes, I wanted the bag of food. She returns the bag of food to be and it's almost the exact amount that I brought in 6 days earlier!!! She looks at me and says "my mistake." That's a big difference I. The amount that she claimed to have been left vs the amount that I received and I will include a picture. I brought him home and he immediately ran to his bowl and ate A LOT! I put one cup of dry food in his bowl and some water in another and he wasted no time. Then after he came back from outside, i placed two tbsp of rice, some coconut oil and his EXPENSIVE dry food in the bowl and he devoured that too. Almost like...HE HADN'T EATEN IN DAYS!!! My dog's fur was completely dry and he was shedding more than usual. I brought him home to bathe him and can probably build a puppy from the about of fur that was shed. I may have to find another option for boarding because I don't think that all of the staff actually takes care of the dogs while they are in their care, outside of playing with them. Good news, my baby is home, nicely fed, clean and taking a nap. read more

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**IF YOU HAVE A PET IN THE HOUSTON AREA, PLEASE READ THIS POST ANF FEEL FREE TO SHARE** For the TLDR folks, we boarded our dog at PetSuites Pearland. While there our big dog, Tottie, was left unattended while fireworks were shot off in the nearby neighborhood. During this period of time Tottie damaged/pulled (9) teeth while chewing on the fence. PetSuites is unwilling to take full responsibility for this and has left us to pay the ~$4,000 surgery bill for a non-optional operation. They have taken great efforts to deflect and say they have no responsibility in this issue. Which is interesting considering they were being paid to take care of our pets. This is not a place you should board your pets if you are concerned for their safety and your experience as a customer. Full Story Below See the attached pictures of Tottie's injuries. Over Thanksgiving our family was travelling, and we boarded our dogs with PetSuites of America Pearland. We got a call the evening of Saturday 11/25 that our dog Tottie had ripped out multiple teeth while outside in the potty area. We were shocked and scared for our dog. Immediately, we retrieved our dogs and talked to the facility manager about what happened. She informed us that Tottie had been placed in the dog run after his dinner, so he could relieve himself. While he was out there, someone at a neighboring residence started setting off fireworks. Tottie must have become scared and removed his teeth by chewing on the metal fence around the dog run. They did not have anyone outside to observe the dogs and make sure they were safe in the dog runs, even though they knew fireworks were being set off nearby. They gave us a small ziplock bag with a full canine tooth and a broken molar (see in photos). The manager explained that PetSuites of America may pay for the veterinary bills that this incident will incur. We got Tottie in to see a veterinarian the next morning. After an examination the vet informed us that the damage caused to Tottie's teeth and gums was above and beyond what a general veterinarian would be able to take care of. She confirmed that his top right canine was completely removed, root and all. There was at least one tooth that broke off and the root was retained in the gums and several other teeth were damaged. The general vet referred us to a veterinary dental specialist and warned us that the price for the care Tottie needs would cost several thousand dollars. She also said this dental work needs to be done urgently, because the broken teeth could abscess or become infected. With that warning, we made contact again with the manager at PetSuites of America Pearland. She put us in contact with her boss the location's general manager. After some discussion about the situation with the regional manager, we were told that an inquiry for cost reimbursement would be sent to corporate. We took Tottie to the veterinary dental specialist at the first available appointment, and the dental specialist informed us that Tottie had 9 damaged teeth. The quoted price range we were given for the dental work that Tottie would need because of PetSuites of America's negligence was $3,800 - $4,200. The dental specialist said this care is not optional, Tottie will not be able to continue to live with these broken teeth and retained roots. We communicated that quote back to PetSuites of America along with the assessment and write-up from the veterinary dental specialist. PetSuites of America then proceeded to drag their feet on a decision about whether or not they would pay for the damage that their negligence caused. Finally, they offered a $500 payment toward Tottie's care, which wouldn't cover nearly enough of the dental care that Tottie will need due to this incident. This $500 payment covers roughly 1/8 of the estimate we were given to correct the damage done under their watch. But it does show that they recognize their culpability in this event. After a call with their corporate representative, their stance was reinforced despite their acknowledgement and understanding of the events. At this point our recourse for recouping the costs of PetSuites of America's failure to care for our dog is limited. All we can really do is take care of Tottie out of our own pocket and get the word out, so that other pet parents don't send their pets to PetSuites of America Pearland and have their pets get hurt like Tottie did. We held off on taking things public to see if PetSuites would financially remedy this situation, but they have elected to wash their hands of the matter. We have tried to be patient, calm, and transparent through this whole situation. Through it, we have seen nothing but coldness in terms of how PetSuites treats its customers and a lack of accountability for injuries sustained while they were supposed to be watching our pets. It is worth mentioning that we are not seeking payment for anything outside of the surgery bill. read more

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I recently moved to Texas. I was looking for a daycare, boarding, & spa place for my . I researched places nearby on google. I loved the reviews. I called to schedule an appointment. The lady on the phone was informative and polite. When we arrived the staff was polite and welcoming. This made my fiancé & I comfortable with leaving him. They're hours are amazing and suitable for working families. My have been going there for the past few months. He loves it. When we pull to drop him off now. He jumps in his seat and start whining to get out. The staff are always excited and thrilled to see him. I love how the staff knows all the puppies and dog's names when getting dropped off. Joyful to see them wagging their tails. Also I have seen kittens and cats happy. My is always there to play with his buddies and staff friends. I love how they offer holiday pictures for the pets. I have referred all my friends and family to a PetSuites near them. Thanks PetSuites Pearland from Houston & the Harpers family‼ read more

PetSuites Pearland - Pet Training Near Me - Pearland, Texas

The General manager ensured my needs were met after they located our items. He assured me that anything that was overlooked will be no longer. He spoke of retraining and just slowing down while handling guests. Thank you for all that you've done to correct the issue! read more

I use them for my baby's boarding and grooming! No complaints! Good prices and his favorite is Jenny!

Pet Suites in Pearland rocks! We have tried multiple boarding and daycare facilities for our girls. But, at Pet Suites, our 85 pound girls are greeted by name every day when we show up for daycare. The staff give our puppies the love that we sometimes get too busy for. We were relieved when they opened because we had been driving to daycare by Hobby. We have been part of Pearland Pet Suites family ever since. They love our babies like their own! read more

Dropped my dog off for a bath to be ignored for an entire day. When I went to pick him up I could tell the bathing was rushed. He was noticeably thirsty, hungry and timid. If you care about your pet I would consider another option. read more

I want to start with the Pros: the staff is extremely nice. I didn't have a problem with any attitudes and they seemed relatively flexible! Cons: 1) I want to start with most severe - my dog was not squeaky clean when I dropped him off as he was due for a grooming but when I picked him up he was saturated in urine on all of limbs and face. It seems as though he slept in pee several times. I understand my dog may have been nervous and might have had a few accidents but no one let me know at any point in his 4 day stay. If I had been notified I would have requested that he get groomed and even if that wasn't feasible I wish they would have at least let me know. This was very disappointing and it makes me sad to think my dog may have slept in his own filth for who knows how long 2) I payed for play time 3 times a day (which there is no way to check if they actually played with him) and a picture. One day they forgot to send a picture. Which is fine. I understand staff is busy. But when I reached out after hours making sure he was fine they said they had ended up emailing the pic since it wouldn't send via text. I rushed to my email feeling silly because I hadn't even checked my email before panic texting...they had just sent it after I texted (8:41) and they close at 8... so, it would not have been addressed if I didn't ask 3) which was a little of a red flag but I ignored Bc the staff seemed attentive but there are no pictures of the quarters in which your dog will stay. Still not sure where he slept but really hoping it didn't resemble a pound/shelter 4) no live cameras as advertised on the website. I picked this place because I took comfort in the cameras. It was my puppy's first time at boarding and really wanted this but upon arrival and way too late to book something else, they informed me there were no cameras Very nice staff and I wonder if maybe they were just swamped for thanksgiving but they are dealing with lives and peoples babies - I for sure don't want to try it again and risk my baby coming home saturated in urine again. read more

While some of the front desk staff are friendly, I started to notice that the quality of care of Shih Tzu was declining. First, I started noticing that when I pick her up from boarding, she smelled like she had been rolling around in poop. I always make sure she is clean when I board her. They always ask what medication she is taking but I notice that the level of the liquid medication has not changed which meant that they had not been giving it to her. The last visit was for two days, and I packed enough food for that length of time. When I got her home, I noticed that only one small can was used which was enough for maybe lunch on the first day. This means that they had not feed her for the rest of the day nor the next day, which explains why she ate like she was starving when I got her home. She even ate the dry food that she doesn't normally eat. In addition to them not feeding her they still did not give her the allergy medication. I left a message explaining my concerns, but no one has tried to call me back. This is really disappointed because I had been a regular customer. Tehe quality of the service has definitely changed and therefore, I will be looking for another place to board my Fur baby. Darlene R. read more

I would give this place A zero if I could. 100% WOULD NOT RECOMMEND. I brought in a Healthy happy dog and when my dog came back she sad And hungry. I Complained to the manager about this And she was Extremely dismissive And almost Acted as if it was MY fault. Horrible place DO NOT bring your pets here. Your pets will be terribly Mistreated and the workers will be extremely rude to you. Never coming back. read more

Our maltese mix has quite a sassy attitude. She actually has some behavior issues like resource guarding. That said, the team worked with her and made sure she was part of the playgroup. Now, our pup runs into the lobby, ready to play! When she comes home that night - she's joyfully wiped out. Convenient, kind, awesome! read more

First off, they aren't racist. Second off, they take care of customers very well. Just give it a try. You'll see that the bad reviews are from nothing more than disgruntled employees and customers with bad attitudes. read more

You'd think a pet hotel in Texas would know how to care for animals in extreme temperatures but in this case you would be wrong. My niece entrusted this place to care for her beloved dogs for 4 days while celebrating what was supposed to be the happiest day of her life only to return home to a lethargic dog that was severely dehydrated and suffering from heat stroke. If you love your animals find somewhere else to care for them because it's obvious this place only cares about the payday and not the animals they care for. read more

I found PetSuites pearland on Google and thought the place looked nice, so I made my dog an appointment with the groomer for her to have a spa day. The day of my puppy's grooming appointment I took her first thing in the morning so I had time to talk to the groomer before she was too busy. I told the groomer to shave my dogs ears, but to leave the rest of her body fluffy because it's winter and it's too cold for a buzz cut. She told me that was fine, she was going to keep me updated & send pictures of my pup. My puppy is only 10 months so she is only the 2nd person to groom my Goldendoodle. I'm very picky and it's hard finding a good groomer for Goldendoodles. The groomer texted me a few times that day after I dropped off my puppy but never anything about her cut. I came to pick my puppy up once I got off work which was around 6pm. The groomer had already left which was weird to me.The lady at the front desk was very polite but it took them forever to bring my puppy out. I paid & waited for about 10 mins for my puppy. When they brought her out I was so devastated & confused. All of her pretty fur was gone!! The groomer literally shaved my puppy completely bald!! I immediately left to keep from reacting out of anger. When I got home that night thats when I noticed all the red scars. I couldn't believe Jessica shaved my dog completely bald & didn't reach out to me not once!! Goldendoodles are not supposed to be shaved bald like this, she literally took away my puppy's whole look. I wouldn't refer this place to ANYONE especially not for your dog to be groomed. I have yet to even be able to speak to the Jessica about why she shaved my dog after I told her not to. I'm so upset. Christmas is a month away and my puppy looks bald. I had Christmas picture planned and everything, now all of that is ruined!!! It's going to take months for her fur to grow back full and I don't even know what to do at this point. My dog is my sweet baby she didn't deserve this I'm still in dis belief !! read more

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Lisaa at the front desk refused to acknowledge me after I paid the 25$ deposit. Send a greeting to my phone with my wife's name only was extremely strange texted back and hopefully would get an apology but no response I highly doubt she will even refund my card place seems shady! Wouldn't let my fur babies step anywhere near this place. I heard they scar you pets when being groomed as well then totally ignore you after. No thanks I'll pass stay away! Thank me later. They definitely don't deserve our business. read more

I've checked my dog into this place a few times. But this time was by far the worst experience ever. My dog was attacked and mauled by another animal on the facility. They were not properly watching him other the other animal and no one has yet to provided any type of detail as to what happened. I received a called from JO a day and a half later after checking him in stating my dog was being taken to the ER due to him being attacked by another dog. JO provided me with limited detail on what happened and i asked for the full story along with camera footage and i was told a completely different story again as well as that they do not keep camera's in the dog boarding area. My dog has puncture wounds and scratches on 75% of his head and face. Along with a fractured K9 tooth. I have reached out to JO and requested manager information and reimbursement for the dental surgery that my dog will require. I have heard nothing from her or any manger. My 2 year old dog is scarred from this terrible facility. He has been on multiple medications and in a cone for the last week. I will never bring my dog here every again. They do not treat your pets like their own. If they were properly watching the animals none of this would have ever happened. As of February 17,2022 i still have not received a follow up or any other information regarding how they are going to rectify the situation from JO or the franchise owner/ manager. I trusted them to care and watch my service animal will i was away from home and it was a terrible idea. I AM FURIOUS!!!!!! STAY AWAY read more