Our previous dedicated and loyal mobile groomer of 15 years moved and our neighbor Chrissie gave me…read more# for the local mobile groomer they use, Primp My Pet Mobile Grooming. I call PMP the "Mobile Pet SPA". Tabatha is the groomer and provided amazing personal and professional care for my fur babies, Gracie & Lexi. Lexi is 16 years old and very fragile. Tabatha provided excellent care for her special needs. Gracie loved her. Just thought I'd share a couple of very positive experiences.

They are super busy but can always fit us in. My dog always looks and smells good afterwards.read more

I can some up the experience in 2 words: "Clearly Clearlake"!…read more Two furry paws up; for the best in class service and the economical prices that maintains our beloved "Snowy"... - Tel em "SLY" and "Snowy" sent you and you won't be disappointed.

Recommended improvements: 1. post prices and services in…read morereception to avoid shocking first time customers 2. If a problem or delay occurs be proactive and call the pet's owners to reset expectations 3. Take input from a disappointed client as useful information (see point 1 above) instead of reacting with scorn. "Thank you for your feeedbaaaack!" (dripping with sarcasm) 4. I told the groomer that I did NOT want my cat to get a lion cut. He came back with a mane and a little bow stuck to it.

Brought our baby here to get a full groom service. Our baby was matted due to the weather, and the…read moregroomer was able to help us get rid of the matted spots and still make our baby look super cute. She also smells so good after her bath. Will definitely bring her back.

Margarita is great! My dog always ends up looking so pretty after a groom with her. Whenever my…read morepuppy comes back home, she doesn't act strange or shy, which tells me that they're treating her good there. I've been very satisfied so far!

We LOVE The Pet Palace! Our dog Luna jumps out of the car for daycare and they are always friendly…read more She has the best time and we never worry about her here.

The Pet Palace is the go-to place for all my dog's needs. From boarding, to grooming, to playtime…read morewith their 4 legged friends to food and treats. The staff is friendly and really care about my pets. I don't worry about my dogs when they are at The Pet Palace. The Yourgi app is user friendly and I'm able to save money with the rewards program. Who doesn't love saving money? The first time I learned about The Pet Palace, I popped in one after afternoon unexpected. I was given a brief tour of the facility and found it to be very clean and organized.

We love bringing our pups here. Tracy is wonderful and always takes care of my doodle. The staff is…read moresuper sweet and they are always very upfront with pricing and what to expect. They are always willing to take our babies last minute if need be!

I took my MAS here for his first trim/grooming and it dis not disappoint. I am very pleased with…read morewith my baby's hair cut. I opted not to get a cologne after the bath, it was just a personal choice and they did not spritz him as instructed. The place is clean. The lady at the front desk was accommodating. I actually called the same day and fortunately they have a couple of open slot. The staff i spoke with were good. But the most important thing is that the groomer knows how to groom. I was scared that they would trim my dog's fur too short. TK's the name of the groomer. Good Job! My dog is very finicky with nail grooming and i was pleased that it was trimmed! I will be a regular of this place

Like the other reviewer, I too have a labradoodle and was very dissatisfied with the grooming…read moreservice performed. I was pretty excited to try this shop out as the grooming costs was pretty comparable to other shops + they included teeth brushing and are convenient to where I live. My labradoodle has a very complicated coat and can get easily matted without daily comb-outs. So I fully admit that my pup arrived with some matting on his chest, under his ears, and his behind. But I 100% guarantee that it wasn't severe enough to warrant being shaved so close that you can easily see the white skin under his coat. He also has scabs under his ear where he was shaved too closely and cut by the razor. When I went to pick him up, his eyes were still dirty and I had to ask to have them cleaned. It was very difficult to write this review as it is hard for me to speak negatively upon a small business. But if you have a labradoodle or any other type of doodle or dog who may have some matting - just be prepared for the worse. I was also charged a de-matting fee when my dog was fully shaved and nowhere de-matted. I will stick with my groomer closer to my job in the museum district who has done a WONDERFUL job grooming h with and without matting. UPDATE: The owner reached out to me with a generous, thoughtful offer to make things right - which was very kind. Their quick response to build great customer relationships says a lot about them as business owners, and is very much appreciated. Thank you!!

I took my dog in for the first time because we recently moved to the area. My dogs appt was for 12…read moreand we dropped him off at 11:45. There was young staff at the front who were clearly newer. They told me about 4 hours. I called around 3:30 just to make sure they were on schedule to be picked up and I had to tell them my dogs name 3x in order for them to "know who he was". They told me 4:30. I get there at 4:30 to my dog being "mixed up" with another dog and told me they haven't even gotten to my dog yet there was another dog ahead of me and it would be 90 minutes. They had already bathed my dog so I picked him up and paid $40 for a bath after they tried to charge me $62 for a freaking bath because they thought he was a poodle. He's a Bischon mix NOT a standard poodle. To top it off I drop my dog off at daycare near my job in galleria and was initially interested in possibly bringing my dog back for daycare since it's close to home if the haircut went good. The daycare area is a joke. It's a room with dogs barking like crazy just wanting to get out of the gated area, and no staff interaction at all. They had puppy pads down and poop on the floor. I'll continue to go out of my way to Camp Run a Mutt in Houston. I will never be returning here.

Let me count the utter disasters that occurred in my small amount of time at Parkwood…read more 1) My dog was seen by Dr. Polasek on April 29th, May 4th, May 8th, and June 1st. Dr. Polasek treated my dog for one issue "only." She ran the same diagnostic tests over and over. She neglected to truly give my dog a thorough physical examination. 2) My dog's health was getting worse and Dr. Polasek did nothing to address it. 3) Barbara in the office had the audacity to yell at me, in front of other clients, for not keeping my sick dog in a crate. A) Barbara should have minded her own business! B) I do not believe in crates "Doggie Jail" 4) My dog saw Dr. Vanderford on July 1st and he immediately noticed my dog had Jaundice. New and different diagnostic tests indicated; Liver Disease, Pancreatitis, Bilirubin, Gallbladder, Red Blood Cell Count (Extremely Low) & White Blood Cell Count (Extremely High). My dog was immediately given IV Fluids, Cerenia Shot, and four Appetite Stimulates. 《Even Dr. Vanderford questioned why Dr. Polasek ran the same diagnostic tests over and over!》 5) This states a lot about Dr. Polasek and her qualifications for not noticing my dog was that sick. 6) Dr. Vanderford was contemplating back and forth; "Should I send home a combo cocktail of medications (his words exactly) for the 4th of July weekend or a 24/7 emergency clinic?" 7) Dr. Vanderford suggested the 24/7 emergency clinic because he also works there and based on his schedule he could check-in on my dog. 8) Dr. Polasek was supposed to expedite the paperwork. Dr. Polasek dropped the ball on getting the paperwork to the emergency clinic. 9) I spoke with Silvia at the front desk who made every excuse in the world for Dr. Polasek. 10) Silvia had also dropped the ball three times regarding various issues. (Two times were basic appointments.) Per Silvia; "I'm multitasking." 11) Dr. Clark performed an ultrasound on my dog. Dr. Clark also dropped the ball because she did not send the ultrasound nor the report to the emergency clinic. (Per, Dr. Coffey at 24/7 emergency clinic) 12) My dog was admitted to the 24/7 emergency clinic on the evening of July 3rd and released on July 6th at 10pm by Dr. Vanderford. (A cost of $10k and to no avail) 13) Needless to say, Dr. Vanderford's decision for the 24/7 emergency clinic was an extremely gross error in judgment! 14) Within 12 hours my dog passed away at home in my arms and surrounded by the entire family. 15) On July 7th, my dog was brought to Parkwood to be cremated and in our family's moment of pure grief and sorrow, Dr. Clark was unprincipled in lecturing us about feeding my dog inappropriate foods, such as bacon. A) Dr. Clark had absolutely no right to be so disingenuous. B) My dog(s) only receive the very best of everything in life. 16) On July 16th, I picked up my dogs urn at Parkwood with the standard response of; "I'm so sorry for your loss and my condolences" which was beyond empty hearted. The response was scripted and completely apathetic. 17) On Tuesday, August 4th I received an amateurish text message (YES, TEXT MESSAGE) from Amy Swift, Office Practitioner. Client, After careful consideration, Parkwood Animal Hospital has decided to end our veterinary-client-patient relationship. Effective 8/4/2026, we will no longer provide veterinary services for you or your pets. Please establish care with another veterinary practice. Upon your written request by text, email, or from your new veterinarian, we will promptly provide your pets' medical records. This decision is final. We wish you and your pets all the best. Sincerely, Amy Swift 18) I spoke with Amy Swift, Office Practitioner, to inquire about this amateurish text message but Amy literally talked in circles, a pure prevarication to answering my direct questions. She could not give me one legitimate answer for this decision. That speaks volumes about her lack of character and scruples. 19) Let me be clear and concise: that I never blamed anyone for my dog being sick nor the fact my dog passed away. However, I absolutely do blame those who dropped the ball in my dogs time of need and did not live up to their Veterinarian's Oath. Between the way my dog and I were treated and the amateurish text message it truly shows lack of morality, principles, and standards within Parkwood and "I WANT NO PART OF IT!" Parkwood is not about customer service satisfaction nor the overall health and well-being of a beloved pet. Parkwood is all about money!!! This negative review is 100% based on the truth and pure facts that I and my sick dog endured in the "very small" amount of time at Parkwood. Any response is 100% superfluous as it means nothing to me. I know the stats-quo at Parkwood and it will be mendacity. BELOVED PET OWNER'S BEWARE ATTENTION PARKWOOD: THIS NEGATIVE REVIEW WAS NOT POSTED OUT OF GRIEF NOR SORROW! IT WAS POSTED OUT OF DISGUST & PURE DISDAIN!!! SHAME ON ALL OF YOU AT PARKWOOD

Highly recommend Parkwood Animal Hospital. They have cared for my Baby Molly since she was a puppy…read moreand she boards there when I go on vacation...I can go away with complete confidence she will be well cared for and safe

This is where my mom used to take our family dog, and I have been taking my fur baby here since she…read morewas a fresh puppy. The staff loves animals, and they take the time to explain what's going on with your pet and the best treatment options as well. It is a family owned business and they also make you feel like family. Recently, I came home from work to see some accidents around my house. My little girl hadn't been feeling well, but it was getting worse. So I called them hoping they could give me some advice since it was after 5 PM on a Friday. They told me that based on what I explained, they would likely recommend her going to the overnight emergency hospital because it sounded like she would need surgery posthaste. She didn't want me to bring her there because she didn't want me to be charged for the visit if they were going to send her to the emergency hospital anyways. I really appreciated that. The next day, we took her in and they helped us find a vet that would do an emergency Saturday surgery without an appointment. Ms. Cynthia even called somewhere for us to hopefully get in. We went where she said and she even called me a little while later to see if we were able to get something worked out and to check on my Peyton. Even though they were not able to help me this one time, they still helped me through my tears, and helped find someone who could do a surgery on such short notice. AND they called to follow up with how she was doing. That is top notch in my book, and I love that they care about animals and what they're doing.

I'm disappointed with my experience at Spencer Animal Hospital. I spent almost $300 to have my…read moredog's eye examined and was prescribed medication that did not improve the problem. When I called two weeks later because my dog's eye still wasn't better, I was told to take my dog to an eye specialist. I understand that some conditions require specialist care, but after paying for the initial visit and trying the prescribed treatment, it was frustrating to still have no resolution. I would have appreciated clearer communication about what to expect from the medication and what the next steps would be if it didn't help. Based on this experience, I'm unhappy with the service and follow-up I received.