Brought our baby here to get a full groom service. Our baby was matted due to the weather, and the…read moregroomer was able to help us get rid of the matted spots and still make our baby look super cute. She also smells so good after her bath. Will definitely bring her back.

Margarita is great! My dog always ends up looking so pretty after a groom with her. Whenever my…read morepuppy comes back home, she doesn't act strange or shy, which tells me that they're treating her good there. I've been very satisfied so far!

I debated writing this because I actually liked the groomer and my puppy's haircut came out nice…read more But the overall experience was extremely stressful and poorly handled. I brought my puppy in for a routine groom with JAZMIN and was told he had a mat on his arm. I completely understand that mats happen--that wasn't the issue. The issue was how it was communicated and handled. Before I left, she checked his entire body in front of me and confirmed that was the only mat. Despite that, she began telling me that his entire body might need to be shaved down and that he could possibly be showing skin. As a dog owner, that's very alarming--especially when it doesn't match what was actually found. When I tried to ask questions and figure out a reasonable solution, instead of guiding me, her response multiple times was: "Do you want to just take him?" She repeated this several times--even after I had scheduled my day around this appointment and was clearly trying to move forward. Even when I came back to adjust the plan (just bathe him, hygiene cut, etc.), I was met again with: "Do you want to take him?" There was no reassurance, no clear plan, and no offer to simply proceed and call me if anything else was found--which would have resolved everything. Instead, I spent hours going back and forth, stressed and unsure if I was going to pick my dog up shaved down to the skin over one small mat. The final result? Exactly what I initially expected--only that small area was trimmed and the rest of his coat was perfectly fine. That confirms this situation was unnecessarily escalated from the start. I don't have an issue with the grooming result. But the communication, tone, and overall handling of the situation were disappointing and avoidable. When I spoke with a manager, I was told the groomer may have been "having a bad day." Respectfully, that shouldn't affect how customers are treated--especially when it involves their pets. Because of this experience, I won't be returning. I just can't go through that level of stress again over something so minor.

Jasmine groomed my dog and she was so attentive and sweet. the groom was great and she helped to…read moreexplain what the add ons were. highly recommend!

They were able to fit me in last min! did a great job! my dog got the fluffy 1 cut, he's adorable…read morenow!! lol will be coming back monthly for my doggie grooms!

PAY ATTENTION TO DETAILS ‼ The first time I brought my schnauzer there to be groomed it…read morewas a nice experience, the only complaint then was that her eye lashes were cut after I specifically asked them NOT to be cut. But because the overall grooming by Tracey was good. I accepted their apology. Her lashes are still growing out. Today I took my dog back to be groomed specifically asked again NOT to cut her lashes! When I pick her up I notice that one is much longer than the other . The owner calls me to apologize and relay that the groomer Sheldon said " he was very mindful of her lashes and they were uneven from before". I don't believe that at all! It's too obvious (see the pictures) that he cut it and doesn't want to admit it. I love to support black women owned businesses but the lack of accountability is not cool. And oddly she was okay with losing a customer.

The whole reason I wanted a mobile groomer was because my dog gets anxiety. This is my second time…read moreusing her and she's great!! Having anxiety, he can be difficult at times. She didn't complain, in fact she was very sweet about it. He tried giving her kisses when I showed up so I know she was nice to him. He also has very sensitive skin and she worked well with it. She used a sensitive skin shampoo, and she didn't irritate his skin at all. She's the only groomer I'll use!

From the owner: We have a small, cozy grooming salon that comes to you! Your dog will have 100% of our attention…read moreand won't be upset by strange dogs or people.

Very nice very professional will use them again dogs looking great and beautiful highly recommended…read morethank you and keep up the good work

Best grooming experience me and my little guy have had. Poncho is an American Eskimo and he can be…read moredifficult and has some special grooming needs. The groomers here do a fantastic job, and he behaved, kudos to the groomers.

I took my MAS here for his first trim/grooming and it dis not disappoint. I am very pleased with…read morewith my baby's hair cut. I opted not to get a cologne after the bath, it was just a personal choice and they did not spritz him as instructed. The place is clean. The lady at the front desk was accommodating. I actually called the same day and fortunately they have a couple of open slot. The staff i spoke with were good. But the most important thing is that the groomer knows how to groom. I was scared that they would trim my dog's fur too short. TK's the name of the groomer. Good Job! My dog is very finicky with nail grooming and i was pleased that it was trimmed! I will be a regular of this place

I have been going to IPG for a while now I love their $10…read moreoff on Tuesdays and Thursdays I used to take my dog to another place but they brought up their prices so much but I like their prices here. Good reasonable price! Never disappointed on my toy poodle hair cut. Definitely like how they always communicate with me if my dog is matted, recommend every one to try this place out!! Here I have my dog dale and my sisters dog hashbrown. They both go to IPG

Been going here for a couple years to get my mini schnauzer, Dino, groomed. They typically always…read morehave availability even if I call the week of to book. Every experience has been great! Dino is usually done within 2-3 hours and he always comes home looking and smelling fresh! I get the schnauzer cut and never have any complaints! One time, Dino had an open wound and they cut around it so it wouldn't get infected. Highly recommend this place and Mary!

Update: Owner ended up responding with two text messages but according to her, we've been in…read morecontact many times throughout the ordeal. BEWARE***Kennel Cough Alert*** 12/10/2024 I dropped my dog off for the first time at a boarding facility here. I felt confident after speaking with the lady that works there that this would be a decent place for my furbaby. I did not have a great experience with the man that works there and to find out, he's the "General Manager". I dropped my, almost 2 y.o., dog off here from 11/30 - 12/8 as we were going on a cruise. Upon pick-up on 12/8 around 11:45am, I asked the GM how was Kingsley's stay, and he replied "good". I expected to hear more than just good as an update, but ok. As the GM brings out my baby, he is coughing and honking. I asked the GM about it and he "promised" that Kingsley wasn't sick but was pulling on his harness (not collar). I told him that in all the year(s) that I've had him, he's never made those sounds pulling on a leash. I asked him if he was sure and he stated the same thing. When I got home, Kingsley continued to cough, honk, sneeze, and try to clear his throat. Around 4pm, I called back to inform them that he's still making these sounds and there's no harness or anything on him. The GM said how it was impossible to be Kennel Cough, how they had a slow week, how there wasn't many dogs, etc. The thing is, Kingsley is unaltered, so he couldn't have the play time with other dogs anyway so it doesn't make sense. Kingsley also had soft stool with blood. I asked him if he had noticed or if any staff had noticed and he said no. This leads me to believe that they are not keeping a true watchful eye on the dogs to any degree. The GM says that him nor any of the staff heard Kingsley coughing or noticed blood in his stool. Kingsley was with them for 9 or so days and he did not arrive like that. I've never had any illnesses with him up until this point which I expressed to the GM. My rhetorical question to him was so this is Kingsley's 1st time coughing at my noon pick-up and bloody stool by 4pm and it's sudden onset?! That's ridiculous. The GM denied it and said how we couldn't prove anything without a vet's opinion as he is not one. He said after taking Kingsley to a vet, then we could have "the" conversation. On 12/9, I took Kingsley to urgent care and he, in fact, has Kennel Cough. They loved on him and prescribed him medication. I relayed the GM's messages to them to check for their medical opinion and they made it clear that it's impossible that his very first time showing signs of Kennel Cough and bloody stool was when I picked him up. I called Paws and Friends today, 12/10/24 around 5:30 pm, and confirmed the Kennel Cough to the GM. Did he apologize? No! Did he seem caring? No! His response was that Kennel Cough is not 100% preventable. I could understand that to a certain degree. My issue with him is the denial, suspected dishonesty, and the lack of accountability and customer service. I asked him if there would be any reimbursement for his medical care or even a portion of his stay, the GM said no. I feel that like paying for Kingley's vet care at the bare minimum could have righted this wrong. Quite actually, I would have been the upmost satisfied with a more transparent answer and wellness update upon pickup akin to "Hey, I'm not sure if Kingsley is ill, but we noticed this and that and we'd advise he'd be seen for these symptoms because ( ) isn't 100% preventable. But no, I received an Oh, he's just pulling on his leash, I promise he isn't sick. Oh, he just coughed once, that's not indicative of Kennel Cough. The service and treatment my family received is unacceptable and I cannot recommend Paws and Friends to anyone with pets. Also, I asked the GM if there was anyone that I could speak to besides him, a District Manager, the owner, anyone above him. Guess what, he's the end-all-be-all. In his words, the owner isn't really involved in the business. For boarding, I spent shy of $300 and for vet care, I spent about $280. **Message shortened for update space**

I have been taking my 40lb goldendoodle to Pearland barkway for grooming since 2021. They are now…read moreunder new management and they have decided to make some changes. Upon making my appointment I was not made aware of the new adjustments in price and charging an extra % to use credit. If I was aware I could have brought my debit card with me but I never use it so I don't carry it. Aside from that I picked up my sweet pup with a hefty price tag of $177.00! That is a bit more than a "small adjustment" to their rates! I absolutely will not be going back.

Dog owners beware! This is the worst grooming service I've ever received in the 5 years I've had my…read moredog. I asked for a teddy bear cut on her face and a 4 amount of hair. The cut was choppy my dog is unrecognizable not at all what I asked for. I have sent them pictures to show the damage they had done and I have not been accommodated at all. I have been promised a call back by the manager and I've been waiting for weeks with no call. Don't bring your dog here! I wish I could add photographic evidence.

My dog, Comet has been coming to BLD for most of his little life. We do pretty much everything…read morethere from boarding, to grooming, to daycare a few days a week. I am always so appreciative of how welcoming and caring the entire staff is with Comet and even with me. He loves going there and I'm always at ease knowing he is in safe and capable hands if I am away or even just at work. From communication to play to customer service BLD and their staff is A1. I can't brag on them enough!!!

There's no better place! The staff at Best Little Dog House in Texas love the dogs like their own…read more Every day is full of joy and wagging tails! The Best Little Dog House in Texas is truly a one-of-a-kind doggie daycare! Every single day, the puppies are happy, loved, and so well cared for--it's clear the staff treat them like family. You can feel the warmth from the moment you walk through the door, and you just know your dog is in the best hands. The team goes above and beyond and the joy and love in this place are unmatched.

the worst service that I have received!! They charged for a dog having an accident on a table…read more This is the only place my fur babies have received handling fees.. if They had better trained groomers that know how to handle them they would not have these issues.

Terrible experience. Will not be returning. If you use this…read moregroomer get the price in writing. Was called twice about add on charges my dog "needed" then when I picked the dog up there was an additional charge not agreed upon. Place was shady at best.