I called from searching online, they came out and it was the absolute best service i have ever had,…read morethey were great with patches, she is older so I was worried but she loved them, they took good care of her and were very knowledgeable, I will continue using them...thank you guys so much Carmen

I love them so much. Prices are great and booking is done fast! Make your appointment with them!read more

This place amazed me. A while back, I dropped off 375lbs of dirty dogs. They went in pigs and…read moresomehow came out looking like they'd just won best in show at West Minster. I walked my Mastiff and Dane into the shop and expected a look of horror. Instead the staff ran out and actually hugged them! It was a first for sure... see you all again soon! And thanks

Hi everyone! Luca Paul here. As you can see, I am still having my spa days at Enchanted Tails…read more My mommy and daddy love bringing me here because everyone is so nice and Melissa always makes me look and feel special! After my haircut today, this picture of me was sent to mommy and she is so happy. What a great place.

Never had any problems in the 8 years my dog's been boarding there, until last week. I picked up my…read moredog like usual and they had nothing to report. When I got home I noticed his ear was injured and called immediately to ask about it. Was told at first they knew nothing about it but was put on hold to check with other staff. They came back on the line and told me that someone did notice the day before I picked him up but thought it was an ear infection. Failing to tell when it was noticed or when I collected him was concerning. Even more concerning is that ear infections are usually on the inside of the ear not the back side protruding inward. Looking further you could tell there were puncture wounds and what looked like bite wounds. I asked if he had been in a fight and they said they were unsure but would make a note to have the owner look at the camera footage and call me back. I have called back several times and every time the person acts surprised and "makes a note" for the owner to call me. It's now been a vet visit, 6 pills a day, several calls some with no answer (during normal business hours), and 6 days later with no response from the owner. I totally understand sometimes things can happen outside of your control, they're animals after all. I just wanted to know what happened and how. Some sort of dialog would have been nice. I have spoke this business up, my mother-in-law started boarding her dogs here cause of me. Needless to say, they lost my business which probably wouldn't have been the case if we had spoken when this happened. Which by the way I found out from another employee happened 4 days before I picked him up. They were aware of another dog having to be broken up and separated from mine for the rest their stay.

My dog seems to like this place. I love all the pictures they post of the dogs on Facebook and it's…read morea HUGE plus that they have early Sunday morning drop off. I was nervous because although my dog has been boarded before he's never been to a group play daycare so I appreciated they make you bring your dog in for an assessment to make sure it's the right place for him and know that they're not allowing dogs in who are not a good fit. Sunny came home and went straight to sleep in my lap I know he was given lots of attention and got to play all day!

I wish I could give them a 3.5, but I'll round up. This is…read morea small shop that works on one dog at a time. I think that approach is great, and was optimistic about taking my elderly dog there since I think the busier places must be overwhelming for him. They called me about 15 minutes after I dropped him off to say I needed to come get him because he was too stressed out to be groomed (he didn't bite or anything; they were concerned about his rapid breathing). I appreciated it, because I'd rather bring him come home without being cut than have them push through the full grooming if he wasn't up to it. They charged me just for the bath, which was kind of them. What I didn't appreciate as much was that they refused to work with me to find a solution, e.g., booking another appointment and having me stay to help keep him calm--and I explained I'd be happy to pay in full for both appts regardless of the outcome. They recommended that I take him to my vet and have him "shaved down"--which would almost certainly be much more stressful for him. We have chosen to groom him at home. Much less stress for him, but since we have no skills his new cut is a bit... avant garde. Such is life. If your dog tolerates grooming well, I expect they would be a very good shop.

From the owner: Pet grooming establishment with a difference. We stagger appointments so that we may acclimate your…read morepet to equipment and sounds. Our goal is to minimize stress while completing the desired cut. Your pet's welfare, during the process, is paramount.

The girls are great and they do a wonderful Job on my…read moreMaggie. So appreciate how kind they are to my dog.

I am sad to say I will not be returning to Paws on Cherry. I have been taking our Aussie here for…read moreseveral months since we moved to the area. They have always done a nice job. However , since I started here it seems they have a turnover in help and now seem to clearly be understaffed. I was told to drop him off at 8:00 am. He was there for over 6 hours before I was called to pick him up. I was very unhappy and told her this was unacceptable. I had told the owner from the beginning I did not want him kept crated more than needed. If they are taking so many dogs that it takes them this long to get them complete, they clearly should be timing the drop offs so they are not having to crate them over this long of a period. I have never had my dogs in groomers more than 3 1/2-4 hours tops! Her answer was that there were only 2 of them working that day. Clearly they had more than they could handle in a timely manner. I would have preferred to be called and told they were shorthanded and I would have gladly rescheduled. Also I tried numerous times to call when time was ticking by, and they had no one to answer the call. Sorry to say, I feel their business practices have much to be worked out. If time is not a problem for you or your pet, then maybe this is the place for you.

If I could give them higher than a five, I would…read more These people don't just take care of your dog while you're away, they treat them like their own. When we went to pick her up, our dog was torn between coming home with us and staying to keep on playing! They have a really nice facility, and live on site to maintain constant care over the animals AND the facility. They know what they're talking about, they remember each and every person/dog, and they're accomodating with changes/requests. They also charge reasonable prices. I definitely recommend this to ANYONE looking to board their pups.

Jax and Niko loved the attention! came home happy and wanted to go back. Excellent care! will use…read moremany more times! thank u for the great service! very affordable too!

Jeep N Pups were FABULOUS with my hard to handle Toy Poodle! They truly worked with me,…read morecommunicated with me through the day about how he was doing and about the exact grooming style I wanted! Even though Reddington, has severe separation anxiety, and is not fun to deal with in public, (he is a completely different puppy at home), they treated him wonderfully and graciously put up with his drama! We will most certainly be a regular customer! Yay for us, sorry that they have to have a drama doggy! Such a wonderful place!

I had intended to take my pups to Jeep N Pups after receiving a decent quote. We wanted to support…read morea local small business. When my husband tried to set up an appointment, the person on the phone 1, had an attitude and 2, told us it would be an extra $25 for us to stay there while our dogs were groomed. We tried to explain that one of my dogs is a previous owner surrender and has a fear of abandonment, but they didn't care and weren't hearing us out. If that's their attitude towards my dog's needs, then I don't want to do business with them. I love my dogs too much to force them in a scary situation and just leave. I need someone willing to go out of their way to make sure my dogs needs are met.

Our Aussie has a standing appointment at Fur. We have been clients since we moved here 5 years ago…read more You can tell that the staff loves dogs, and Luna always comes out with a fluffy coat and smells great. I wouldn't dream of taking her anywhere else.

I love the girls at FUR but more importantly I love that my fur baby Dixie loves the girls..she is…read moreso happy to see them when we walk up to the door,and she is smiling when I pick her up..they do a fabulous job on her haircut..can't praise them enough..I moved out by high rock lake in Lexington,and I pass many of pet salons on the way to WS to take her to FUR.theres a reason for that..when they love and care for your baby ,it gives me peace that she is in good hands..

First, let me say the customer service is EXCELLENT. They always rise to the occasion, even if it's…read morethe slightest of issues. I actually look forward going to the check out, as I find the cashiers to be extremely friendly. The only peeve I have with this store is that my go-to products are usually out of stock :( The type of treats I buy seem to be big sellers, so I'm not sure why they don't keep plenty of stock. However, the staff makes sure to keep me a happy customer and offers me a discount on a similar product. Once, I purchased some dog treats that I didn't realize were already out of date. I returned them and the manager replaced my order AND gave me a discount. On another occasion, they didn't have the grain-free dog food I usually buy in the 50 lb bag, but they had it in 25 lb bags, but at a higher price per bag. They rang up (2) 25lb bags and gave me a major discount for the inconvenience. Not that my dog-ter (dog-daughter) minds any of this :) She's happy with anything I bring home that's edible!

I took my dog for a grooming appointment and added the soothe and repair package, due to her skin…read moresensitivities and allergies this time of year. She was scheduled with the groomer, Danielle, who was the rudest human being I have ever met. I did not feel comfortable leaving my dog alone with her, so I walked around the store and watched her groom my dog. When my dog was ready to be picked up, she complained that I watched and said I made my dog more anxious. My dog couldn't see me, as her back was to the wall, and I believe Danielle was mad that I watched because she knew she wasn't doing right by her. She cut my dog's quick and also gave her a rash on her stomach. When I told the store, they gave me a refund, but nobody cared that my dog was harmed, instead, they made excuses. My dog has had her nails trimmed countless times and NEVER has been cut, and they told me this is normal. She also has white nails where you can literally see the quick so there's no excuse. My dog is now limping and has a bright red belly with bumps all over it, so clearly the upgraded package did NOTHING. I will NEVER bring my dog back here and will NEVER shop here again. The staff is completely unprofessional, rude, and ignorant. My dog was treated poorly, and when I brought it to the attention of the staff, I was then treated poorly. If you decide to risk bringing your dog here, just make sure Danielle doesn't get a hold of it.