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    PetSmart

    2.2 (98 reviews)
    Open 9:00 am - 9:00 pm
    Updated over 3 months ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    A notification stating that I had picked up my curbside order, meanwhile I was sitting outside waiting for a half hour.
    Lisa M.

    Listen up! I love shopping at Petsmart, but this place is a joke! Place an online order at Petsmart in. Valley Stream and they will never come out to give you your order, but falsely claim that you have picked up your order. And thanked you for picking up your order that you never got! I bet you a million bucks that one of the employees here took it upon themselves to take my order home with them and then told their manager that the customer had already came to pick it up! Sheer genius!

    Pet Grooming - Small
    Jeffrey H.

    After a month of living in this community it was time for the pup to get her first grooming appointment. I had great luck with the local Petsmart in my previous home so I tried here. The reviews are scary but odor big box stores I was willing to try. Going in this is a large parking lot and it can get kind of hairy driving through it. But entering the store it's busy, it's noisy and there was lots of people and energy. I asked a sales associate who navigated me to the back where the groomer is and there was a line backed of many people who all had the same ideas I did. Grooming on what I thought would be an off day and off hour, was I wrong!Thankfully one by one they called the names of folks with appointments and took the pups in. Aaliyah took care of Abbie asked what length I liked, updated her records took in my hair covered baked potato. After what I can imagine was a log day around 5 I picked up Abbie and she was a new pup! She was beautiful and her tail was taken care of, and she was on her best behavior. They took care of my girl 5/5 stars

    Kelly-Mae S.

    This PetSmart is a lifesaver because it's one of the few pet stores left in the area. However, they are usually understaffed which causes long wait times to get any kind of support and long lines during checkout. I will say that they are extremely clean they don't have that funny smell most pet stores have. The few staff that they have onsite are kind but are usually stretched thin.

    Hair shaved into the undercoat

    Horrible experience!!!! If I could give them no stars I would. Let's first start with the place is not clean at all always full of hair never cleaned between pets. I also took my Pomeranian there for a Teddy Bear cut and bath and her fur was butchered. She was never given a bath and she was shaved down into her undercoat but the hair on her head was never touched. They never gave her a sanitary shave and left a tuff of hair there and when I complained to the manager her never apologized and seemed to want to out talk me and then said " We can't put the hair back".... Please don't take your pets there unless you just want them shaved down if you want them cut according to their breed that is not the place they have absolutely no idea about cuts which is simple to learn just Google and learn your craft!!!!

    Notice about coin shortage
    Sasha B.

    Been coming here for the last year for all my pet supply needs, never an issue. I'm always afforded the opportunity to run in, grab what I need and be out in 10 mins or less every single time. Since COVID, the location has had curbside pickup which is even more convenient. You don't even have to leave your car. Staff is scantily available on the floor but given that 99.9% of the time I know what I need and where to find it- it's a none issue for me. When needed they are pretty knowledgeable.

    Ricky R.

    Idk why they have such low ratings, but I started taking my boy here and refuse to take him anywhere else ! The groomers name is Aaliyah H and she does a great job! It's best if you know exactly what you want IMO. She takes her time and does exactly what you want. She even gave him the cutest little tie .

    Jon M.

    I placed an online order to pick up in store for my two dogs and upon arrival the problems began immediately. I approached the dude in the blue shirt and stated I was here to pick up my online order he ignored me so I asked the dude at the register who could have helped me after he finished ringing up the customer he was with but chose not to so I proceeded to ask the woman at the register that can be seen in red to grab my order however she refused to help me as well. At this point 10 minutes had passed since I enter the store waiting to get my bag of dog food that he be seen circled in the picture next to the mop bucket. The dude in the blue shirt was already annoyed and extremely miserable because he was dealing with a grooming customer issue and stated to me "1 second" when he did decide to acknowledge me which was in very nasty tone. About two minutes goes by and he proceeds to go over to the register where the cashier with the red shirt is and I stated, "I thought you said 1 second" he replied, "You do not need to be shopping in this store" I replied to him "I did not shop in this store I placed an online order for pickup in store." After I made that last comment, he then proceeds to go and get my online order. You can even see from his face that he has an attitude, and he is not wearing his name tag. If this employee worked at my store, he would have been written up for not wearing his name tag which is part of a PetSmart employees' uniform, and he would have been fired for his conduct.

    Skin tag that the groomer cut on her

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    4 years ago

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    8 years ago

    Love the grooming department. They take very great care of my fur baby Starr! She always comes home well groomed smelling fresh and happy!

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    14 years ago

    Terrible grooming but nice store ! I went the first day the store opened to groom my dog when I came back my dog look like rat !

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    13 years ago

    great prices and selection! my 2 pups and i are fans! :)

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    14 years ago

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    14 years ago

    Big location and staff know where everything is at. Gotta help a kitten? Come here.

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    Page 2 of 3

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    I asked a sales associate who navigated me to the back where the groomer is and there was a line backed of many people who all had the same ideas I did.

    Mentioned in 2 reviews

    Read more highlights

    Just Pawfection

    Just Pawfection

    (19 reviews)

    I recently took my dog to Just Pawfection in Lynbrook for a grooming session, and unfortunately,…read morethe experience was disappointing. I specifically requested that my dog's hair be trimmed, but not cut too short. The groomer informed me that my dog's hair was matted,it WASNT,which I later learned is a way for them to charge an extra fee...yes I did sign a disclaimer in case of nicks and asked him why,I've never had to before w/my current dog or the one before...told me not to worry it's just a way of protecting themselves...his appointment was at 10:30...I called at 3:30 to check on him..he wasn't ready....went at 4:30...STILL not ready...ask the owner what's taking so long...said it takes time to cut because he was so matted .... Im still confused about him saying he's matted because I take my dog to get groomed every month. I waited outside and finally around 515. He told me that he was ready. I had to stare at my dog for a while because he was unrecognizable AND a big red flag was they didn't even charge me the matte fee..when I finally got him on to examine him. I see that he was nicked when his eye and this is what probably took so long they probably had to stop the bleeding... my dog is a calm dog, but he seems unusually lethargic unlike the other times he's been to this groomer which leads me to believe they could have given him something.... Long story short don't take your pet here!!!

    Appointment was at 1PM and my dog was finished at 5PM. Terrible job, so uneven and $125- would not…read moreaccept my $5 coupon because they said it was for the Howard beach location which is not specified on the site but I was not going to argue for $5 off. The worst part is that my dog was so thirsty when he came home as though he was not given water all day. Not okay, do not recommend and will not be going back.

    Personal Pet Grooming And Care - Can I just get a little cuddle

    Personal Pet Grooming And Care

    (1 review)

    Incredibly polite and professional. Definitely will be using their services again, Rocky said he…read morehad a great time too. Arf Arf!

    From the owner: We make house calls for grooming services for cats and dogs we set up our portable salon equipment…read moregroom and cleannup the grooming mess. i have 15 years full time experience and passion and certifying an animal behavioralism and also have my New York state animal handling license and am certified pet nutritionalist! I will always go above and beyond! if you would like to drop off in my home salon located in valley stream the appointment is one by one at the house so if that is something you would like to do instead of the house call that's no problem and wheb you make your appointment you will also be provided with a background check so your confidence and comfortability is important to us and i want you to know that we are open and understand the importance of knowing you are in great hands! I will always go above and beyond to provide you with the service you're looking for and even more. Grooming is my passion and the main concept of my business but we also offer Pet Care such as boarding pet sitting, training, care visits, behaviorial correction and explinations nutrition classes and more please contact me and we can talk about anything that you're looking for I am a one stop at provider which is extremely hard to find but now that you found me please give me a call expect nothing but the best and I will always go above and beyond for my clients not only is it my career is my passion

    Planet Pooch

    Planet Pooch

    (14 reviews)

    I am writing this with an extremely heavy heart and with complete honesty. We brought our dog,…read morePenny, to Planet Pooch twice after her initial trial, and on her second full day of daycare (12/29/25), she was aggressively attacked. Penny is what we jokingly refer to as a "spectator dog." She does not actively play; she prefers to roam, observe, and cuddle with the staff. With that said, her being attacked (photos attached) came as a huge surprise to us. We understand that dogs will be dogs and that they explore and play using their mouths. We are also fully aware that in a daycare environment, minor scratches can happen during play. What we are most upset about is that Planet Pooch either did not see our dog get attacked, which is inexcusable since staff should be supervising the dogs at all times to prevent situations like this, or they did see her get bitten and chose not to take appropriate action. We frequently checked in on Penny while she was at daycare and were repeatedly told that she was fine and that there was nothing to worry about. However, after picking her up at the end of the day and petting her at home, we discovered a large, bloody gash on her neck. The bite was deep enough that the veterinarian stated a separate incision had to be made to open the tissue pocket created by the bite in order to prevent infection and possible abscesses. We are thankful we found the injury when we did, because we cannot fathom the pain and serious consequences this could have led to if left untreated. While Planet Pooch did agree to cover our dog's initial medical expenses (there are additional follow-up visits we will need and pay for), this does not excuse their lack of supervision or their failure to communicate with us so that we could have taken Penny to the emergency vet immediately instead of finding out hours later. We were told that new procedures would be put in place to prevent this from happening again. I sincerely hope that any dog parent who continues to bring their dog to Planet Pooch holds them accountable to ensure these promises are fulfilled, because we will never be bringing our dog back. I cannot recommend this facility to any dog owner. If you do choose to move forward, I strongly suggest being vigilant and thoroughly checking your pet before and after drop-off. I hope Planet Pooch is proactive and treats this as a serious learning experience for the staff and owner. Unfortunately, this came at my dog's expense. I truly hope Penny recovers without any lasting aggression, fear, or trauma caused by this carelessness.

    Planet porch has been cutting my dogs for many years Veronica is amazing with my rescue dog she…read morealways does a fantastic job my dog loves her thank you planet pooch for great years of service for my animals I definitely recommend them to anyone who needs a groomer my dog is very happy and we are too 5 stars definitely

    PetSmart - petstore - Updated May 2026

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