I bought my cat here when I found her as a kitten. I was given a coupon for a free exam visit from a co-worker. I originally thought my cat was a boy, but when they did the exam the vet informed me that she was a girl. The doctors were great, they also offered me a plan which I took advantage, the plan covered my kitten for all her shots, spaying and exams for a year. I did have to pay almost an extra $100 for all the extra stuff that went with her spaying like anesthesia, a cone so she wouldn't eat her stitches etc. They also took care of my other cat when she was alive, they gave her a free basic exam and helped me shave her, she was long haired and sometimes in order to make sure she was clean she had to be shaved she got a lot of various items stuck in her fur. Their selection of pet stuff was very good, the store was clean, it was a bonus that they had a vet office in the back. read more

brought my teddy bear breed puppy for a wash and trim and was so disappointed. not only was he still smelly, but he was wet,his nails were so sharp. she was there for over 3 hrs and when I picked him up I noticed looking through the window that the groomer was very aggressive. I would never recommend this place to anyone. There were other owners complaining as well about the same issue. read more

Love the grooming department. They take very great care of my fur baby Starr! She always comes home well groomed smelling fresh and happy!

Great selection and always very competitive with their pricing. Ideal location with a good amount of parking, considering it is in Green Acres. read more

I have only had good experiences at the Petsmart in Valley Stream. I have nothing but confidence in my dogs groomer Arturo. He displays nothing but compassion, gentleness and professionalism. Call ahead of time to make an appointment with him. Very satisfied customer :) read more

My family and my dog visit this PetSmart often we come all the way from Brooklyn. We been getting our Westie groomed with Brianna V for quite some time. She's amazing with our dog recently over our visit we don't see her much after our dog is done (mainly because were always late we loose track of time in the mall) but All of the other groomers does seem to have a sour face but I chose not to pay attention it is what it is in retail. Appointment made later in the evening due tend to cancel because they claim they take walk ins and there over booked. Smh I had my appointment canceled varies times because the app say one thing then the store say other. The store does have some cool things but we buy online it's much simpler and our dog size is always available online. The Banfield hospital is a charm as well but appointments can be filled fast. Over all the employees and staff are nice and helpful but do have there days.. read more

I took my dog here and they gave her exactly what I wanted! I was happy with her haircut and even though it hurt to spend $61 on her hair, it was worth it. Zaletha was very nice and she even told me where my dog wasn't comfortable being cut. Nonetheless, she did great! read more

PetSmart - Pet Stores Near Me - Valley Stream, New York

TERRIBLE...... I dropped my dog off for a grooming appointment and 3 hours later I pick him up and he looks exactly the same, didnt smell fresh or looked trimmed at all. I paid for an add on service for his nails to be filed and they didn't seem filed at all. I honestly think all they did was spray him with a deodorizer and brush him and keep him in the cage for 3 hours. His tail had a disgusting odor. Overall terrible experience and would never bring my puppy to get groomed here again. I do a better job at home and the whole point of me paying for this service is having the convenience of someone else (who gets paid to do this) do it! read more

Had a first grooming appointment yesterday for my goldendoodle who is just under six months old. We got a call yesterday morning to let us know that their groomer was sick and the appointment had to be cancelled. That was understandable and we said we would call back in a few min to reschedule. When we did call back we were told the next available appointment is two weeks from now, at which point she will be just over six months old. We asked if they could honor the price and was told no its company policy. We asked for a manager to call us back and when she did call back she said she would not honor because the grooming appointment had been cancelled. We said yes it was cancelled by YOUR STORE less than an hour ago. She kept trying to refer to policy and we simply had enough and hung up. Trying to place blame on your customers is a terrible business practice. Managers have the authority to honor prices and make exceptions. Thanks for not caring. read more

I have been taking my two Lhasa Apso/Pappillion mix puppies here since they were about 3 months old for grooming. In the last few months they have cancelled 3 appointments, this last one 15 minutes before we were scheduled to arrive. The woman in the grooming salon was extremely incosiderate at the lack of notice when petsmart's own policy is we would have to call 24hrs in advance to cancel. They claim they cancelled because the groomer called in sick, if i called in sick 15 minutes before I was due to work I would be fired. We spoke to the store manager who notified us that the grooming salon manager was on maternity leave and there was "no other manager". I will not be going back to this Petsmart for grooming or for purchases. read more

I had an appointment today for 8:00 A.M. to get my pet groomed. This was scheduled at least two weeks in advance. I had a weird feeling then because the groomer that my dog was finally getting used to, was no longer there. So, they set me up with someone else...okay. I get there about fifteen minutes ahead of time and one of the workers let us in early (we could sit and wait). Someone shows up at the salon area and I walk in to inform them that I have an 8:00 appointment ( other people have come in so I want to make sure I'm first). The young lady informs me, the person grooming my pet starts at 9:00 A.M. I'm fussing, so I'm told to speak to the manager. I figure nothing will change, so I just sit and wait. Groomer shows up, I explain to her what has happened... I guess I pissed her off, she tells me it's going to be a 3 to 4 hour wait, now I'm pissed off. I ask if she can just trim his hair and she claims it will still be a $79 charge plus $10 more if he is unruly ( what does unruly entail, don't know). I finally lost my mind and said okay, then after all of this madness, she says I will have to reschedule, she will not work on him, speak to the manager ("what."). So, she goes out and calls the manager but states her case without me, once I speak to him about the situation, he says "you have an appointment, he will get groomed". Now, this women just dismissed me, I know she cannot possibly be gentle with my dog while upset with me. I explained to the manager that I did not want her working on my dog because I felt she might hurt him. So, then he dismissed me. He said, "you can't leave him here if you feel that way". I guess I should thank him but I am salty about having to wait and then being told about all of these charges and then who waits for 3 to 4 hours? I can't. Nevertheless, I found a salon that is less in price (for the same services and the amount of time). Their reviews are great too! Do your research before settling for Petsmart. read more

STAY AWAY! The worst experience ever! Would give zero stars if I could. I picked up my dog and noticed her squinting but i thought she was just tired because she usually is when she gets back from the groomers. When she woke up from her nap she couldn't open one of her eyes! I called the store and the manager had the nerve to tell me that I couldnt prove it happened at her store. I took my dog to vet and they found a significant cut to her cornea. I felt so angry and helpless. Its been two days but she still wont open her eye properly. The staff seems friendly but obviously they DO NOT have your pets well being in mind. The groomer never informed me that my pet might have been injured. It always annoyed me that they never properly cleaned her ears but I never imagined something this terrible could happen and they could be this shameless. read more

The grooming job was pretty good , my only problem was how long they kept my dog there . Grooming appointments are supposed to last about 3hrs . I made an appointment for 9 :00am Dropped my dog off to the groomers on time . There was only two other dogs there so they were not busy . I came back around 12:30pm , she still wasn't finished ! She didn't end up being ready until 3pm . Found it completely ridiculous , almost six hours to bathe and groom a dog !?! Never again . The staff in the grooming area also isn't too friendly . read more

My first warning was that my Garmin couldn't find this Petsmart location. My second clue was that when I Map-quested the directions and followed them, they led me to a dead end. My third omen was that when I finally did find it (next to Best Buy), there was dog crap all over the front of the store. They still have the same merchandise as other Petsmarts, but the store manager needs to step up and take a little pride in his store. read more

I am disgusted with the way they treated my little Puppy when I took him to get groomed !!!!! I can't believe it !!!! I will never ever go back there read more

Pet Smart in Valley Stream. Joan B. was the groomer. Incompetent is the kindest thing that comes to mind, but dishonest is more like it. I said not to shave my dog. I said if she couldn't comb out the mats, to leave them. I could not have been more clear. After telling me it would take a long time--up to 4 hours--to comb out the mats and pricing the grooming at $80, she texted me in an hour and three-quarters to tell me my dog was ready. Of course she used clippers on the matted areas but passed it off as if she hadn't. Like so many people who are upset with groomers, I just wanted to get my dog away from her. What was there to say anyway? Now I'll have to apply sun screen to my dog's freckled skin to prevent sunburn. Grooming 101? There's a reason dogs have hair. 102? Listen to the owner or decline the job. read more

I brought my dog on 10/04/19 to GreenAcres PetSmart Grooming. My dog's (Buju) groomer name was Jules C. I paid $80 to get my dog (Buju) bathe, cut and to clip his nails. When I returned I noticed that they did not bathe him. When I complained I was told that the groomer Jules C had left for the day. I was so upset because I had paid extra for them to bathe him with a specific shampoo. I told the manager Lisa what had happened and she told me to come back and they would bathe this time for me. We brought him back the following day and when he was picked up he had a blood shot eye. I am devasted! They abuse Buju because they were upset with me complaining about the service. They need to be investigated and locked up for animal abuse! Please review your camera for 10/05/19 when he was brought back in. read more

Great place. Clean & smells good. Huge selection of toys, crates, shampoos, treats & food. Employees aren't very helpful though, that's why I am not giving 5 stars. Went there to shop for my new dog Molly. read more

Went to this PetSmart on 10/29/18 and I had received the worst customer service in my life. Community cashier- 621810 was extremely rude, she asked if I wanted to keep the hanger and I said yes. Then she processed to throw the hanger at me along side the clothes I bought for dog. After she couldn't figure out how to fit the hanger in the bag she said you can figure it out. Been a customer here for 4 years however now I have to think twice if I want this place to be my pet supplier. read more

This is the worst pet store i did business with! This use to be petco and now they put this sh*tty business here! I purchased 3 goldfish and 2 of them died! I initially purchased 2 goldfish one got sick and died within 2 days. So i exchange it and got a replacement , the new one also died 2 days later even after i cleaned the tank. The guy told me i had too much ammonia in my water so i put the solution in it and my fish died! Now i only have 1 fish! And also they werent eating so i was guessing they were sick or stress. And i followed what he was saying. Now i got back to them to replace the dead one AGAIN! And i lost my receipt and they couldnt find my info but the guy knew i bought fish so he gave me store credit. The manager came and said if they don't have a receipt they cant return the fish! How sway? They dont have anymore goldfish and i have a dead fish in my baggie you want me to say i just magically walk around with a dead goldfish? Who does that? The humanity of this place they have no remorse for dead animals because he just threw it in the trash like it was nothing. I hate this place and noone seems to help you when you need help avoid shopping here! read more

I was looking for a new groomer and I finally settled on PetSmart (despite poor reviews here). I took my Bernese Mountain dog to Star, and she did an amazing job. She removed so much loose fur (he got the furminator treatment) and a few tangles, which is exactly what I wanted. I paid $125 instead of the usual $100 to my local groomer, but it was entirely worth it. I will definitely be back there in the spring when my dog is shedding his winter coat. If you have a large dog with a heavy coat, I would definitely go to Star at PetSmart. read more

This Pet's Mart is cool! The staff as friendly and will help you if you need something. I can't really say too much about it because my pup and I only come here to visit the Banfield Pet Hospital for immunizations and check ups. read more

This Petsmart has got to be the least professional and customer friendly location I have ever been to. The groomers are in the back gossiping too busy to greet you when you walk in to pick up your pet, No COMMON COURTESY! Please stop and greet me, then go back to doing what you like after the customer is no longer there. After spending 10 mins talking about what services I needed in grooming and how short I did NOT want my dogs hair due to the cold weather, I was a little taken back but not surprised when both my dogs came back with their normal summer cuts, mostly because the groomers where just too distracted with the daily gossip to pay close attention to the dogs. Then I go to ring up at the front register and my totals are $65+$57 for the grooming, so when she says it's $150 something I ask $150 is that correct and instead of explaining what was on the screen, she just turns the register and has yet to speak a word to me. I paid for my services and just left but felt compelled to leave this review..I am completely unhappy with my experience at this particular PetSmart! read more

This is probably the best place to get supplies for pets but the worst place to go to to buy a pet.When I when to PetSmart I went to buy a guinea pig and it died 3 days later.So I when back and told them what happened so they gave a refund but when I looked at some of the other guinea pigs they had trouble breathing like the one that died on me and I told the employee that mine did the same thing and said that it was sick and she just said that they need to be isolated and to be alone and she didn't even help the other guinea pig out or move him she just left him to suffer and die R.I.P Guinea pigs read more

Terrible grooming but nice store ! I went the first day the store opened to groom my dog when I came back my dog look like rat !

We had been browsing all the Pet stores in the area for a new litter box for our furry friend. After visiting a few area pet stores, only this location had a nice litter box in the size, and color we wanted with a cool hinged top, that opens up like a Transformer. Best of all it was also almost HALF the price of a larger way uglier one at PETCO. Think I'll call it Stinkatron.....maybe Ultra Turdus....... no I got it..... Sandpit.. a Decepticon.. box is evil. read more

I am thoroughly disgusted with the manner in which I was treated by one of the doctors. I have two dogs registered at the Banfield Pet Hospital. One of the contract end in June. I will NOT be renewing it. The other is new. Anyway about a week and a half ago my 1.5 year old Parti Yorkie got microchipped and 6 month shot instead of the heart worm pills. He, Scrappy won't take them. Anyway, when I went to pick up my dog at 2:40pm, after dropping him off at 8:00am, I am asked to go into an exam room. I immediately become concern. The doctor comes in announces that they JUST gave Scrappy the schedule 2in1 vaccination and he had a seizure. After I got over the shock I reminded the doctor that I documented in THEIR form that I was concerned that Scrappy had not been well sent her last visit. It was confirmed with his lost of weight; 6.4lbs to 5.6lbs. Long story short. I am an intelligent African American woman who has no problem effectively communicating my needs and or concerns. Nonetheless, the doctor felt the need to call in an assistant while talking to me. I ask, "Why do you need him?" "I'm not being violent." She then made up some ignorant excuse that was totally irrelevant. The doctor attempted to lay blame my dogs first vet not telling me that perhaps the dog had a reaction to the first vaccination. She then tried to say that if a dog is prone to epileptic seizures this is usually the time it happens. She had already put the IV in my dog without my permission as she did not notify me. I clearly checked the appropriate boxes in the form you must complete prior to admitting for your dog. She then told the assistant to take the IV out, YET, my dog had no bandage on AND there was no sign that Scrappy had an IV. I feel disrespected on multiple levels. read more

My dog has had nicer haircuts for less money with a better experience. His stylist was Joan, she insisted that he was matted and I had to pay more because of it. When I received my receipt, I noticed that she added the Chi package, which had nothing to do with matting. She questioned me about my dog's weight and said he was difficult. I let her know that he isn't usually difficult with his regular groomer, and she said "maybe they didn't want to tell you that your dog is difficult". In the end, the haircut wasn't very attractive. I wouldn't take my dog back to this location. read more

This PetSmart has such a great wide selection of products. The grooming department was very patient and understanding. Having the flexibility of booking online is great and they were able to accommodate my last minute/emergency request so thank you Joanna! read more

This is my first time in a Petsmart. I came to pick up some decorations for my fish tanks and as I walked in through the doors I stepped on dog poop. A thousand employees and none of them even bothered to clean it up. I go to and take a look at some parakeets and decided I wanted to take one home. First of I asked an employee if he can get one for me which he said he didn't work in that area. It was understandable but he walked down the aisle with no sense of urgency. 10 minutes later The employee that worked in the area refused to sell me a parakeet because I did not know the gender of my two parakeets at home. I had to go to a vet and get a blood test done on them to make sure they were not males! Definitely will not be coming back to a Petsmart. I'll take my business elsewhere. read more

great prices and selection! my 2 pups and i are fans! :)

Friendly and helpful employees. The store is clean and neat. It has parking in front. No long lines for the cashier. What more can you ask from store. read more

Big location and staff know where everything is at. Gotta help a kitten? Come here.

The grooming dept is an absolute hot mess. Urine everywhere, totally unorganized, and poorly managed. Made two separate appts for my dog to come here to be groomed; both times they "lost our booking." Good store for pet supplies, great cashiers and dog trainer (Corbin) .... but for grooming purposes run away and run fast! read more

"A sensible man knows you can't please everybody. A wise man knows you can't please anybody." Im a regular shopper at this location since Oct '07 and I have nothing but great experiences everytime i shop there. I also own 3 dogs 2 which are show quality and I always get them groomed there without any complaints. read more

Yesterday, we brought our sweetie-pie lab here for grooming, and they told us they couldn't groom him without verifying his vaccinations. We drove all the way back home for our vet records, only to have Petsmart claim that the vaccine was out-of-date and force our dog to get an injection then and there before they would groom him. No complaints with the grooming job, but we double-checked the vaccination, and it was good for 3 years, definitely not out-of-date. Today, our dog is lethargic and seems to have lost his appetite (and, like most labs, he usually has no trouble eating). Over-inoculation is really dangerous for dogs--it can cause vaccinosis, which in turn can lead to anaphylactic shock, arthritis, and even CANCER. We're just hoping that he'll pull through okay. Be careful! Keep your furry friends far away from here! read more

The employees were very helpful getting a catfish. The store is nice and clean. It did not smell in there at all. There were many varieties of cats, birds, small pets, fish, reptiles, And Amphibians. It is the nicest pet store I've ever been to. read more

Today is Feb 28, 2014 8:45 pm. I went to return 2 angelfish that i bought because they died in my fish tank of 5 months from which i bought the rest of my fish in petland. I bought them before the 14 day policy. My problem is the sales person who helped me wearing glasses and did the return for me in the cash register cashier 472630. He was upset towards me on why I didnt put water on the dead fish I returned. I wasnt informed that Im supposed to put water on a dead fish plastic. On top of that, he keeps going on and talking to another woman in front of me about nitrite in a very rude way. Laugh at me, etc. I wont be writing this if I am not upset of how unproffessional this person is so I bringing this attention to all petsmart managers specially ORSIC the manager of valley stream. Please talk to your employee. He was rude and unproffesional working for retail. I purchased an angel fish f0040040346642, 0040040349104. I am not happy on how your employee who take care of this return to me of feb 28, 2014 at 8:45 pm. Overall, to all customers feel free to write review to this store if you are being mistreated in some way as i will be posting some more. read more

We adopted our dog three years ago at the age of four and I always groomed him myself. He has always hated cutting of the nails so I decided to give PetSmart a try after being emailed a coupon. I told the team on line and in person about his nervousness with nail clipping and blow dryers. What a wonderful surprise when they called me 2 hours later to say that he did well; even tolerated the blow dry! I was incredulous but when I picked him up he was calm, stress free and glossy! I will definitely return again for his next grooming appointment. The store its self was well stocked with good sales. I bought him food, toys and a new collar for a great price. The parking lot was hectic but that's not in their control. Don't be scared. Go check them out! read more

Awww look at those fake photos of the supposed staff that works at THIS PetSmart.. BULLCRAP! This is the worse hospital I have been to. They do not care for their animals and frankly, their staff needs to be fired as they seem very uneducated. We took our 2 year old Maltese here because she was scratching her skin and we thought it was her ears. The "vet", "checked" her body and ears, and said there wasn't anything and that it was allergies. Two days later, where the dog was itching, we found a rash on my dog's skin, which has clearly been there for a while..yet they seemed to have missed something so obvious.. Talk about careless. NEVER go here, unless you want your animals to be treated with the utmost disrespect. They should honestly be sued. read more