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    PetSmart

    2.4 (47 reviews)
    Open • 8:00 am - 6:00 pm
    Updated 1 month ago

    Services - PetSmart

    Private dog training

    Bath and groom only

    PetSmart Photos

    From this Business

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    Recommended Reviews - PetSmart

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    Bought a $40 aqueon light for my fish tank and the box came empty hopefully I can get it replaced

    Bed Head
    Steven O.

    I have never taken My Pets to a Grooming Salons, due to negative outcomes of others. I have always did the bathing and care, until My Long Haired Trixie came along. I only Trust Her with Kim, at PetSmart in Spectrum Mall on Irvington. Kim respects My Concerns and Protection over Our Baby, Trixie. She does a Wonderful Job, and appreciate the way She handles Trixie. Thank You, Kim! Thank You PetSmart! Est. Five appts. Steven & Robert

    Olive sleeping in her new PetSmart bed!
    Angelique M.

    This is the PetSmart near my moms home so I go there all the time! They now know me every time I walk in and always are available to help. I get wonderful service each time but I'm also very kind to the workers. Right now is hard enough for everyone so I know we're all trying our best. I know this PetSmart doesn't have the best rating..but every time I've gone, which is most definitely over 100 times, I've been helped and treated very well. This PetSmart helped me start my fish journey, and takes beautiful care of everything I need for my baby dogs. Thanks PetSmart!!! This one really is a gem! Definitely go if you're thinking about it!

    I went to pick up hermit crabs with my new tank setup and when I went to get three of them for my 40 gallon, their tank looked very bad for Hermits. Only good things were the amount of hiding spots and humidity. The things I complain about is how low the water dishes are and how low the substrate is. It was only about and inch deep. When I asked the guy to pick out smallest ones he just reached in there and dug through the substrate and didn't even worry if any of them were molting. He recommended calcium sand which wasn't good for crabs and I told him why and he ignored me. When I went to the cash register the guy scanned them and just threw them in a bag but I told him not to and he took them out. Now the crabs are living just fine. They were eating the fruit like crazy and now they are nice and healthy :)

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    13 years ago

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    Photo of Dahvia I.
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    13 years ago

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    12 years ago

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    “Took the dogs in, greeted warmly and did some paperwork(update shot records) and met our Groomer (Mari) and another young lady.”

    Mentioned in 2 reviews

    Read more highlights

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    Dirty Dawgs Pet Care

    Dirty Dawgs Pet Care

    (120 reviews)

    Hedrick Acres

    My dog Hashbrown LOVES this place to death and that's how you know how great this doggie day care…read moreis. My dog will leave me in a heartbeat to come here. I can see the tears falling off his face whenever I pick him from daycare. This is honestly the best daycare in town. The staff here are super friendly, approachable, flexible, and extremely professional. Prices are unbeatable as well and I could not recommend this place enough.

    I almost never leave one-star reviews, but I feel obligated to share my experience so other dog…read moreowners can make an informed decision. I'm new to Tucson and needed boarding for my Golden Retriever while I took a two-day trip to California. After seeing good reviews for Dirty Dogs, I decided to give them a try. Unfortunately, the experience was full of red flags from the very beginning. Every time I called, my calls went unanswered. Instead, they would text me immediately saying everything had to be done online. I'm not great with online portals, so I asked if I could just come in and complete everything in person. I was told no. It all had to be done online. It wasn't until I texted that I was about to use another facility that someone finally called me. Since my dog had never been there before, she needed a temperament assessment. I wanted to bring her in a few days early so I could see the facility and make sure she was comfortable, but I would have been charged for that visit. They suggested I simply do the assessment on the morning of boarding, free of charge, so I trusted their recommendation. The morning of drop-off, I received a reminder text at 7:53 AM saying dogs had to be dropped off between 6:30 and 8. Since I was going to arrive around 8:15, I called immediately. I was told, "Well there are reminders (plural) that are sent and it's okay, but I would be charged a 15 dollar late fee because the dogs would already be kenneled. I decided not to argue about the ONE reminder since I would be leaving my dog alone with these people and didn't want anything to happen, I accepted responsibility and didn't argue. ******The real problem ****** happened when I arrived. I pulled up to the facility, walked around looking where to enter, an employee walked up, took my dog's leash out of my hand without introducing himself, didn't greet me, didn't greet my dog, and immediately started walking her inside. When I tried to follow, he blocked the entrance and told me I wasn't allowed in. That's the moment I knew I couldn't leave my dog there. As a dog owner, handing your pet over to strangers for the first time requires trust. I expected at least a friendly introduction, someone acknowledging my dog by name, explaining the process, or doing something to help me feel comfortable. THESE ARE THE PEOPLE WHO WOULD BE WATCHING MY DOG?? ANY NORMAL human with half an heart sees a Golden Retriever and wants to pet and greet her!! These are supposed to be people who work with and love dogs???? Instead, the interaction felt rushed, cold, and unsettling. I made the decision right then to cancel my Labor Day trip. losing the trip was disappointing AND COSTLY, but I don't regret that decision for a second. When the owner called me afterward, she told me she had reviewed the security footage and that the employee had followed normal protocol. I listened to her explanation, but when I tried to explain why the experience concerned me, I felt interrupted and corrected rather than heard. To make matters worse, I was still charged 170 dollars! I knew I would be charged for booking, but figured she would work with me! All I got was "you can still drop her off between 4-6pm" (whatever the drop off time was). I want to be CLEAR: **** This review isn't about the money. It's about trust. ***** When you're asking someone to care for your dog, especially for the first time, trust is everything. Unfortunately, I never felt that trust was earned. One final piece of advice, pay close attention to the reviews. Many of the older positive reviews appear to be from before the current ownership and many focus on grooming rather than boarding. Maybe this place works well for some people, but based on my personal experience, I cannot recommend boarding your dog here. This lady loves to post the videos on here to justify her actions, I HOPE TO GOD SHE DOES, because ANYONE who loves their pets will see how COLD this exchange was. && lady, POST THE AUDIO!!

    PetSmart - pet_training - Updated October 2026

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