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    Updated 2 weeks ago

    Services - PetSmart

    Bath and groom only

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    Lucia C.

    I love spoiling my puppies, this is my go to! The staff are always friendly and helpful with my questions! Thank you PetSmart for always helping me treat babies!

    WARNING: Petsmart Animal Neglect. Store on Oracle. Forces Pet To Stay in Urine. If you love your pet DO NOT use Petsmart Pet Hotel.
    Dan H.

    If you love your pet DO NOT use Petsmart Pet Hotel. I'll start by saying I've been a very regular customer of PetsMart for some 15 years, spending upwards of $3,000 per year in supplies, grooming and boarding. I've also supported PetsMart charities in a big way. I've seen first hand, a decline in all areas of service, friendliness and cleanliness. But my most recent experience should frighten ALL pet owners. I can only classify my most recent experience at the Tucson/Oracle Petsmart PetsHotel as gross neglect and possibly pet abuse. Feeding instructions were not followed, grooming instructions were bungled and to make matters worse, my pet was returned drenched in urine (legs, head and underside soaked in a wet yellow urine stench that filled the store). The neglect was so obvious, that even other Petsmart customers were aghast. My dog was dropped off healthy and very clean (bathed the day before). I had even taken pictures of my dog the day he was dropped off. I've uploaded "before and after" pictures so that other pet owners can see a white dog turned urine yellow over 25% of his body. During the stay at the PetsHotel luxury suite (their top level boarding package), I got no calls regarding my dog to report any issues with urination, grooming or food. In fact, we called to check-up and were told all was going great. Once I saw the deplorable condition my dog was in, we approached the store manager to get answers, things turned even more nightmarish... even as long-term loyal customers our treatment was unprofessional and deplorable. In fact, members of the PetsMart staff and management "teamed up" denying any wrong doing. The blame was "somehow" thrust back at us. We were told we must leave the store immediately. Once home, it took me 90 minutes to bathe my "yellow" pet and there are obvious signs of trauma as I observe my dog. The smell was nauseating. How PetsMart staff could miss this, I do not know. How long our dog was forced to live in a urine drenched environment, I do not know. But this was too extensive to be a short 30 minute mishap, this looked and smelled more like a 5 hour or overnight drenching. The next day, 24 hours later, there is no return call from PetsMart. We called PetsMart and attempted to explain the horrific experience. Not to argue, but to be constructive and help figure out what went wrong. Yes, we wanted a refund, but this was not a matter of money, it's was a matter of animal welfare and trust. In the eyes of many this would classify as animal neglect or abuse, pure and simple. Once the store manager (Maureen) was reached, it was immediately apparent that she was on a mission to blame us (somehow) or blame our dog (somehow). She justified allowing a dog to stay urine drenched for 3 to 5 hours... that was ok with her... just the nature of the business, she proudly exclaimed. She eventually agreed to refund the complete boarding and grooming fee... but next, went on to BAN US and my dogs from the store! This manager had zero interest in our pet, zero interest in investigating what happened... instead it was all fingerprinting and covering up. There was no compassion expressed for animals, no listening to their customers' experience and no interest in fixing the underlying problems that were exposed. Photos, videos, audios? ...she had no interest in exploring what had happened. Instead, "We were not a good match for their store" - here's your money back, shut-up and get lost, forever. I won't belabor this issue as I think I've made my point... but I would strongly discourage anyone from using PetsMarts PetsHotel boarding or grooming services. Even if you have had ok experiences in the past (as we have over many years). Here are the questions: can you trust them, will your dog be neglected or mistreated, is it worth risking your beloved pet and being blamed for everything even when the care was in their hands? Maybe you can get your money back, but a traumatized pet and the stench of urine you'll have to bring back home is not what any conscientious pet owner deserves. Shame on PetsMart, their staff, their groomers and especially their abhorrent management.

    Location

    Called ahead of time to get some fish for my tank. They said come on down we'll have them all ready for you. When I got here they said we can't sell you fish unless you're in the store and waiting for them. Lloyd was the person that told me that they would be ready a female who would not identify herself told me the bad news. Other PetSmarts are much better than this one

    D.Eddie H.

    Our chihuahua, Zantara is delighted to visit this location since her favorite groomer ,Ms. Darlene has relocated to this store.Zantara who celebrated her 8th birthday has been enjoying her 'day of beauty 'at Best Buy grooming salons since she was a puppy. Zantara has become very attached to Ms. Darlene and recognizes her name and any mention of going to visit Best Buy for her grooming causes Zannie to become very excited. We have no problem with the size of the store and have found the employees very courteous and efficient. We look forward to our future visits to Best Buy. Eddie, Verdell & Zantara

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    Dirty Dawgs Pet Care

    Dirty Dawgs Pet Care

    (120 reviews)

    Hedrick Acres

    My dog Hashbrown LOVES this place to death and that's how you know how great this doggie day care…read moreis. My dog will leave me in a heartbeat to come here. I can see the tears falling off his face whenever I pick him from daycare. This is honestly the best daycare in town. The staff here are super friendly, approachable, flexible, and extremely professional. Prices are unbeatable as well and I could not recommend this place enough.

    I almost never leave one-star reviews, but I feel obligated to share my experience so other dog…read moreowners can make an informed decision. I'm new to Tucson and needed boarding for my Golden Retriever while I took a two-day trip to California. After seeing good reviews for Dirty Dogs, I decided to give them a try. Unfortunately, the experience was full of red flags from the very beginning. Every time I called, my calls went unanswered. Instead, they would text me immediately saying everything had to be done online. I'm not great with online portals, so I asked if I could just come in and complete everything in person. I was told no. It all had to be done online. It wasn't until I texted that I was about to use another facility that someone finally called me. Since my dog had never been there before, she needed a temperament assessment. I wanted to bring her in a few days early so I could see the facility and make sure she was comfortable, but I would have been charged for that visit. They suggested I simply do the assessment on the morning of boarding, free of charge, so I trusted their recommendation. The morning of drop-off, I received a reminder text at 7:53 AM saying dogs had to be dropped off between 6:30 and 8. Since I was going to arrive around 8:15, I called immediately. I was told, "Well there are reminders (plural) that are sent and it's okay, but I would be charged a 15 dollar late fee because the dogs would already be kenneled. I decided not to argue about the ONE reminder since I would be leaving my dog alone with these people and didn't want anything to happen, I accepted responsibility and didn't argue. ******The real problem ****** happened when I arrived. I pulled up to the facility, walked around looking where to enter, an employee walked up, took my dog's leash out of my hand without introducing himself, didn't greet me, didn't greet my dog, and immediately started walking her inside. When I tried to follow, he blocked the entrance and told me I wasn't allowed in. That's the moment I knew I couldn't leave my dog there. As a dog owner, handing your pet over to strangers for the first time requires trust. I expected at least a friendly introduction, someone acknowledging my dog by name, explaining the process, or doing something to help me feel comfortable. THESE ARE THE PEOPLE WHO WOULD BE WATCHING MY DOG?? ANY NORMAL human with half an heart sees a Golden Retriever and wants to pet and greet her!! These are supposed to be people who work with and love dogs???? Instead, the interaction felt rushed, cold, and unsettling. I made the decision right then to cancel my Labor Day trip. losing the trip was disappointing AND COSTLY, but I don't regret that decision for a second. When the owner called me afterward, she told me she had reviewed the security footage and that the employee had followed normal protocol. I listened to her explanation, but when I tried to explain why the experience concerned me, I felt interrupted and corrected rather than heard. To make matters worse, I was still charged 170 dollars! I knew I would be charged for booking, but figured she would work with me! All I got was "you can still drop her off between 4-6pm" (whatever the drop off time was). I want to be CLEAR: **** This review isn't about the money. It's about trust. ***** When you're asking someone to care for your dog, especially for the first time, trust is everything. Unfortunately, I never felt that trust was earned. One final piece of advice, pay close attention to the reviews. Many of the older positive reviews appear to be from before the current ownership and many focus on grooming rather than boarding. Maybe this place works well for some people, but based on my personal experience, I cannot recommend boarding your dog here. This lady loves to post the videos on here to justify her actions, I HOPE TO GOD SHE DOES, because ANYONE who loves their pets will see how COLD this exchange was. && lady, POST THE AUDIO!!

    PetSmart - petstore - Updated September 2026

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