I often come to this store to buy my dog's Hill's Science Diet food. I'm part of their loyalty program and love that I earn points, which translate into money back on future purchases. They also frequently run food specials, which I keep an eye out for through the emails they send. Service is always friendly and excellent. read more

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I'm not a Pet owner, but I needed some treats for a friend's dog.And some catnip type ideas for a friend's cat. The staff were very patient with me and gave me some great recommendations.And I really appreciate it their willingness to spend the time with me to get some fun stuff for my friend's pets read more

We stopped in today to get a few things for our dog. They have a great selection of all kinds of pet related items. We needed a bed for him, check. New play toy, check. New chew toy, check. FriEndly people, great selection, good prices. What's not to like? read more

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If you have dogs they have supplies a plenty!! Unfortunately I was disappointed by the lack of reptile and cat products. I didn't even bother spending money since I would have to go to a different store to get 3/4 of what I need on my list anyways read more

I accidentally went to this Petsmart location for my pups grooming appointment. The first young lady I spoke to could not even find my account in the Petsmart system. When she was unable to figure out how to do this, another man, kinda chubby, short afro, came over and was able to find my account and tell me my appt. was at a different location. I was so relieved and thankful when he said he would call over and let them know I was on my way. I arrived at the correct location (on Oracle in Oro Valley) and when I checked in, the lady said the guy from the other store called and TOLD THEM I WAS HAVING MY DOGS GROOMED AT THEIR STORE AND TO CANCEL MY APPOINTMENT. Why this man would do such an unprofessional thing is beyond my comprehension. I will never again step foot in the 7090 N Oracle Petsmart location. Unprofessional beyond words. Go to the Oro Valley location. They are competent professionals who luckily were still able to groom my dogs despite the other store trying to cancel my appointment. read more

I love spoiling my puppies, this is my go to! The staff are always friendly and helpful with my questions! Thank you PetSmart for always helping me treat babies! read more

PetSmart - Pet Stores Near Me - Tucson, Arizona

If you love your pet DO NOT use Petsmart Pet Hotel. I'll start by saying I've been a very regular customer of PetsMart for some 15 years, spending upwards of $3,000 per year in supplies, grooming and boarding. I've also supported PetsMart charities in a big way. I've seen first hand, a decline in all areas of service, friendliness and cleanliness. But my most recent experience should frighten ALL pet owners. I can only classify my most recent experience at the Tucson/Oracle Petsmart PetsHotel as gross neglect and possibly pet abuse. Feeding instructions were not followed, grooming instructions were bungled and to make matters worse, my pet was returned drenched in urine (legs, head and underside soaked in a wet yellow urine stench that filled the store). The neglect was so obvious, that even other Petsmart customers were aghast. My dog was dropped off healthy and very clean (bathed the day before). I had even taken pictures of my dog the day he was dropped off. I've uploaded "before and after" pictures so that other pet owners can see a white dog turned urine yellow over 25% of his body. During the stay at the PetsHotel luxury suite (their top level boarding package), I got no calls regarding my dog to report any issues with urination, grooming or food. In fact, we called to check-up and were told all was going great. Once I saw the deplorable condition my dog was in, we approached the store manager to get answers, things turned even more nightmarish... even as long-term loyal customers our treatment was unprofessional and deplorable. In fact, members of the PetsMart staff and management "teamed up" denying any wrong doing. The blame was "somehow" thrust back at us. We were told we must leave the store immediately. Once home, it took me 90 minutes to bathe my "yellow" pet and there are obvious signs of trauma as I observe my dog. The smell was nauseating. How PetsMart staff could miss this, I do not know. How long our dog was forced to live in a urine drenched environment, I do not know. But this was too extensive to be a short 30 minute mishap, this looked and smelled more like a 5 hour or overnight drenching. The next day, 24 hours later, there is no return call from PetsMart. We called PetsMart and attempted to explain the horrific experience. Not to argue, but to be constructive and help figure out what went wrong. Yes, we wanted a refund, but this was not a matter of money, it's was a matter of animal welfare and trust. In the eyes of many this would classify as animal neglect or abuse, pure and simple. Once the store manager (Maureen) was reached, it was immediately apparent that she was on a mission to blame us (somehow) or blame our dog (somehow). She justified allowing a dog to stay urine drenched for 3 to 5 hours... that was ok with her... just the nature of the business, she proudly exclaimed. She eventually agreed to refund the complete boarding and grooming fee... but next, went on to BAN US and my dogs from the store! This manager had zero interest in our pet, zero interest in investigating what happened... instead it was all fingerprinting and covering up. There was no compassion expressed for animals, no listening to their customers' experience and no interest in fixing the underlying problems that were exposed. Photos, videos, audios? ...she had no interest in exploring what had happened. Instead, "We were not a good match for their store" - here's your money back, shut-up and get lost, forever. I won't belabor this issue as I think I've made my point... but I would strongly discourage anyone from using PetsMarts PetsHotel boarding or grooming services. Even if you have had ok experiences in the past (as we have over many years). Here are the questions: can you trust them, will your dog be neglected or mistreated, is it worth risking your beloved pet and being blamed for everything even when the care was in their hands? Maybe you can get your money back, but a traumatized pet and the stench of urine you'll have to bring back home is not what any conscientious pet owner deserves. Shame on PetsMart, their staff, their groomers and especially their abhorrent management. read more

PetSmart - WARNING: Petsmart Animal Neglect. Store on Oracle. Forces Pet To Stay in Urine. If you love your pet DO NOT use Petsmart Pet Hotel. - Pet Stores Near Me - Tucson, Arizona

Horrible horrible groomers- if they can even be called that. Took 2 dogs in to get a bath and trim and cut some tangles out of their legs, they SHAVED both spaniels who now walk with their tails between their legs and whimper. No explanation, the groomer was gone when we picked up. Even the cashier did not charge for a horrible disservice done to our dogs. Avoid at all costs. read more

Jon is a new employee at this location. He was very, very helpful, intelligent, and gave us exactly the two items we were looking for, and he suggested a third item that turned out to be necessary. Make Jon the regional manager immediately! Don't lose this guy, Petsmart! read more

Mantazuma's Revenge! My poor Brandi has now filled my backyard with poo flavored, liquid ice cream. Someone call a doctor and tell me if my little boo-boo can get hemorrhoids? Hey Blue lady pretending to be a Petsmart employee, why am I so naive? Why did I let you talk me into trying your brand? And why did you fail to tell me that your company is owned by General Mills, while chastising Merrick for being owned by Purina? Do I know it was your dog food that made Brandi sick? No. That little pooch eats everything she can get her chompers on. Let's face it, there are only a few certainties in this world: 1. America is great, 2. Sports are pinnacle to happiness (anger), 3. Civil rights aren't really important 4. The lives of people in other countries are only worth a quick awwww #whocares. Oh and 5. A breakfast cereal company moving into the grain-free dogfood industry is wierd and suspect. read more

Called ahead of time to get some fish for my tank. They said come on down we'll have them all ready for you. When I got here they said we can't sell you fish unless you're in the store and waiting for them. Lloyd was the person that told me that they would be ready a female who would not identify herself told me the bad news. Other PetSmarts are much better than this one read more

PetSmart - Location - Pet Stores Near Me - Tucson, Arizona

My husband and I brought out daughter in today to pick up a few things. The store itself is well stocked, but they don't have much for any pet other than a cat or dog. I asked the employees a question and they seemed annoyed. They stood in front of the fish tanks when my toddler was trying to look at them and loudly talked about food poisoning and bowel movements. They didn't bother to help us much at all and seemed bothered to have customers in the store. It felt very unwelcoming. Probably my worst experience in a PetSmart. Won't be back to this location. read more

This is the worst place to get your dog groomed. We have had multiple bad experiences and each time my toy poodle was dropped off early in the morning, but not done until afternoon?! Sometimes she would be ridiculously shaved short. One time she was almost bald in January... They seemed incapable of just giving her a nice trim. But the straw that broke the camel's back was a grooming in which I dropped her off first thing in the morning, didn't get called until late afternoon, and when I talked to the groomer at pickup she let me know she refused to do anything near the ears because my dog had a raging ear infection and I should get the dog into a vet ASAP. So I paid crazy money for an ER appointment at the vet across the street on the night before Thanksgiving, right before they closed... Guess what? Her ears were pristinely healthy. The vet couldn't actually comprehend why I was there. I had to keep repeating that the Petsmart groomer across the street said her ears were horribly red and infected. They couldn't find anything wrong or any redness. They told me to never take her back there again and recommended several other places. Oh also, in all of this, they somehow lost her collar with ID and tags. That was a whole separate ordeal to sort out that took a few days, several phone calls and two additional trips back to the store. It should be noted that we go to PetCo now and it takes them about an hour to give her a cute cut with no balding or close-shaving necessary. She always comes back quick, clean and looking nice. read more

Our chihuahua, Zantara is delighted to visit this location since her favorite groomer ,Ms. Darlene has relocated to this store.Zantara who celebrated her 8th birthday has been enjoying her 'day of beauty 'at Best Buy grooming salons since she was a puppy. Zantara has become very attached to Ms. Darlene and recognizes her name and any mention of going to visit Best Buy for her grooming causes Zannie to become very excited. We have no problem with the size of the store and have found the employees very courteous and efficient. We look forward to our future visits to Best Buy. Eddie, Verdell & Zantara read more

PetSmart - Pet Stores Near Me - Tucson, Arizona

if 0 stars were an option here--i would give this petsmart that. my dog mochi went in for a groom right after she got released from her cone after 2 weeks of wearing it. they said that they would be able to fix the matting by either brushing it out or shaving it off. i explained to the staff that i wanted her hair to stay long and they said that they would do so. i come back 5 hours later to a SHAVED DOG. i didn't even recognize it was my dog. i was furious. i talked to the manager a few days later and she was rude and reluctant to help us get some sort of refund. she was apologizing to other customers as some sort of way to embarrass me. i will never enter this petsmart again, and i strongly recommend you do not trust them with your pets. read more

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Newest store in location. Very small. Do not carry a lot of product. Staff to managers are not trained well with returns, exchanges, and orders. Management will send you to other store to do an exchange if the item is not at their location. This is why I order online now. I found a safe site called: Pet Mountain. I have informed their corporate on this issue. All the corporate did was have a manager from the store call me to apologize. read more

Dionne did a lovely grooming job on my 60lb hound mix. Everyone there is very nice. Though I wish they had more product to sell. And it gets very crowded on adoption days. read more

Do not go to this location. The manager is extremely rude and unhelpful. I bought something from this store that was incorrectly labeled and took it back to return and the store would not take it back. Absolutely ridiculous management. read more

Very helpful and friendly on grand opening considering how busy it was. The selection is just as good as other petsmart for how small it is. It seems like it is mostly for dogs and cats. read more

I've been in this store a few times since I work in the area on occasion. In the past I've been treated politely and if they didn't have what I was looking for I was referred to another store. All that changed this morning. I was dropped off at a job - leaving my wallet in car - had time before I was picked up, so I decided to walk over & see if they might have a few things I'd like to buy. I walked in & was greeted with the usual "Can I help you?". My mistake was to reply "Just wasting time". I was promptly informed that wasn't allowed - I had to make a purchase or a donation. So, I asked if she had any Shubunkin goldfish - Boy, talk about a bigger mistake! - I was promptly informed that there was no such thing & no Petsmart in Tucson had any. Well, by this time I was more than a little irritated but still holding on to my manners & told her my usual store (Petsmart on Irvington) carried them, to which she made some derogatory remark about NEVER going there (it's on the S. side). I left amazed at the woman's rudeness & will not step foot in that store again. I just hope she treats the animals better than her customers - it might be her only saving grace. read more