Services - PetSmart
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I made an appointment and I should have read the reviews. The person who would be doing the grooming said don't have high expectations. I wanted a cut and the response was if I can't he will get a bath and trim. When I got the call he said that my dog was to nosey and all he got was a bath & a trim. I wanted to speak to the groomer when I arrived to pick him up and felt like I was a bother. Was told that he needed to get use to grooming - given a form by someone else on tips to get him use to grooming. My boy is 4 months and 2nd visit ever. When I called and asked questions prior to bringing him the person over the phone said the groomer will call you along the way and let me know. I was called at the end. As much as I love the store and all the things they have for dogs. I will not be returning for grooming services only as a shopper. I'll be going back to Dale at Petco who gave my boy a bath and a deeper trim than what he was given at PetSmart. The customer service was lack luster. I feel I deserved better communication in the end not being treated with compassion. My goal is to find a groomer that I can stay with as a dog mom. Definitely not the PetSmart team.
I bring my Bambina here for her grooming appointments and to get her toys and treats. We have always had a positive experience at this PetSmart location and it is convenient to the Cumberland area. While picking up Bambina from grooming today, I got to meet Dr. Hodges from the show Critter Fixers. He and Dr. Ferguson have established a new veterinary practice in the Atlanta metro area. What a nice surprise and great blessing for our community. I'd recommend checking them out on Saturday June 17 for a warm welcome. This PetSmart is always clean and folks here are very professional. Plan to stop by and visit with your little critter.
I take Max to this Pet Smart to be groomed, occasional and daycare. When he goes for grooming Alexis or Topaz usually takes care of him. They are both very patient with him and he looks forward to his monthly grooming visits. Max usually gets a bath & brush with furminator because he tends to shed. I always add the top dog plus to ensure he gets his teeth cleaned and nails grinded. Max is never anxious, always looks and smells good when he's returned. I also occasionally bring Max to this location for daycare so he can socialize with other dogs and he loves it. Everyone there knows Max and tells me how sweet he always is to the other pups. I have also used the boarding for 2 days when I went out of town for work. On my 1st night gone Max was whining and they gave him a bear and a blanket and he was fine for the rest of his stay. Max still has the bear and it's his favorite toy. Thanks pet smart for taking care of my pup
set my 4 month old maltipoos first haircut here because he started looking homeless. i called & made his appointment for saturday, 10/5 and they put me with Jade. When we arrived to his appointment, on time, Jade complained about how behind she was, & how she got in at 7:30 that morning and is supposed to get off on time at 3:30. (Mind you, it's 1:30). My puppy also had a couple of knots from his hair pattern change, so when she noticed that, she says "well there's a detangling fee and that'll take me an extra 30 mins".... Okay AND???? I'll pay it as long as his haircut looks okay??? When i left, i did some shopping in the area but called the grooming salon to let them know that he can go to anybody else because it's not like he's a regular (his first cut) so he can go to anybody, since it'll inconvenience Jade. When i picked my puppy up, he looked like an 80 year old man.. I have NEVER been so speechless in my life. She insisted that a puppy trim only included his eyes, private parts and paws. His "forehead" area was so botched, i was scared to even bring him back. I called and complained to Nicole, & told her that i didn't want Jade to cut him again because of her attitude and clearly her work, she assured me how they wanted to fix the problem on Monday (10/7) So boom, Monday morning I call and the Grooming manager LJ is out for the week, so i speak to a store lead named Heather. Heather assured me we could settle the problem, but had to let me know if he could even get fixed today because somebody had just called out. (i get it, things happen, but at this point, thats not my concern... my concern is getting my puppy fixed or getting a refund). She calls me back and said he can come at 11:30. We arrived at 11:30. I ask to see heather as soon as we get there and she walks back with me to the grooming salon, & there Jade is. Jade noticed she had just cut my puppy, & asked what was wrong. His forehead looked like he had a mullet, he had a total of 5 LOCKS that weren't detangled, (when i paid an extra detangling fee), and there was nothing cut on his body nor his face. (Explaining all of this in front of Heather). Jade takes him back, & says she told me "the puppy cuts are difficult because you can't trim their hair too much because the curl patterns change. Cool. But why BUTCHER him???? Jade also says cutting the snout and more so on the neck (mullet part) ARENT included, but does it once Heather is there with us.. Needless to say, he looked better (barely) than what we left with the first time, but not once was i offered anything for the inconvenience of my schedule. would i be bringing my puppy back, absolutely NOT. Complete waste of $50.
I went into my local PetSmart because I needed some leash pulling advice. A man stocking shelves reached out to help me. "Jeff" took time to discuss choke callers versus harness options. He told me about the success he had with his dog on a harness collar. He showed me how to put it on and where to buckle the leash. He even adjusted it for me from the picture I showed him of my cardigan corgi. He was so nice! He assured me if it didn't work out I could return it. He thanked me for showing him a pic of my dogs. I was raving about him to the cashier and she mentioned he is the store manager! He even ran out after me to help me load the 30 pound bag of dog food in my truck. This is all before I told him I was going to "Yelp" him out. I highly recommend this retail location in Smyrna. PS? They matched the lower price I found online for the dog food!
Purchased a pet carrier on the day of my cats vet appointment but when I got home that's when I figured out this was a returned item and most of the parts were missing but the ones I got were crammed in a zip lock bag. I made it work for that vet appointment but I did take it back. After parking and getting out I was hit with this over whelming smell of urine. As I got closer to the store the smell got stronger. While in the store there were two younger guys, one with a pit bull and one with a lab. I was horrified to see the pit barking and lunging at a small child and her mother who were 3 rows away not even bothering the dog. After the mom frantically escorted the child down a random aisle the employees finally took notice and casually walked toward the man with the vicious dog. Between purchasing a returned item with missing parts and employees that couldn't give a crap less I absolutely felt like I was in WALMART!
I must admit. I was very skeptical after hearing many horror stories about the prices and hack jobs. But the groomer I usually go to is too far away now so I gave this place a try. On the phone when I called the employee wasn't the friendliest. I thought maybe she is having a bad day. When I brought her into the store, more of the same enthusiasm. Very lackluster. Shockingly so in a pet store in my mind. The groomer arrived and he made everything better! He was kind, patient, answered all of my endless questions, and assured me he would take good care of my baby girl. I dropped her off at 10:30 or so and she was ready at 3:20pm. I know that sounds like a long time but it was a busy Saturday and he did let me know to expect 3-4 hour wait time. You can't really see inside the grooming area unless you walk into the actual salon. Which was a disappointment since I would have liked to see the process. When I picked her up I was very pleased! I ended up purchasing the bath and haircut package which was $43, deep conditioner $7, and a stencil $4. Not a bad price! He cut her hair exactly the way I wanted and really went the extra mile. I wish you could leave tips on your receipt! Deangelo was awesome and we'll see him again!
I brought my dog here twice- happy And healthy on drop off. The first time he Left with a red watery eye that required medication. I assumed it was a fluke- took him back a month later. He didn't want to go in, but he can be clingy. He left again with a bloodshot, extremely Irritated eye. He's never had this issue apart from this petsmart. The girl tried to suggest he was we like this on drop off. Would not recommend to anyone that loves their pups. If your dog doesn't want to go with someone, be a better Mom than me and listen.
Petsmart hooked my Coco Up!!!!! I came in for the Pawpedicure and was pleased.how quickly it took. There was another dog ahead of me but by the time I made a return and had a dog tag engraved, it was Coco's turn. The groomer handled her with care and was gentle when Coco became fidgety. After selecting a bandana, Coco was about to go when the groomer suggested hair bows and nail painting. My big girl looks so pretty! It was was a very nice gesture to hook Coco up like that.
1 month ago
3 months ago
Staff is painfully incompetent. My dog is older, and has traction problems in his hind legs. He panicked during the storms and fireworks, getting caught in the run and ripping chunks of fur off. I was out of state, and was left a voicemail at 9:38pm stating my dog "wasn't walking and may need to be picked up.", with no mention of injury made to me. Additionally, I signed the form allowing them to give him medical attention if necessary - if he wasn't walking, the next logical step is to assess his feet and/or take an x-ray to check for musculoskeletal trauma. They didn't even mention bringing him in to be seen, which heavily contradicted the level of concern in their voicemail. I was later informed by the family member who picked him up they applied a topical steroid to this raw skin, for those who aren't aware - including the staff apparently- steroids on raw skin BURNS; hence his refusal to walk and overall anxiety. As previously stated, my dog was able to be picked up the next morning, and $700 in emergency vet fees and hours of travel later, he's now settled and recovering; but as a veterinary student I am appalled at how this staff handled this situation. I wouldn't so much as buy kibble & bits from this store, let alone trust them to provide the base level of care I paid for. We will never be back, avoid this location if you can. I am of full belief the boarding staff may have a love for animals, but there's absolutely no knowledge of animal welfare or behavior. read more
28 days ago
8 months ago
I made an appointment and I should have read the reviews. The person who would be doing the grooming said don't have high expectations. I wanted a cut and the response was if I can't he will get a bath and trim. When I got the call he said that my dog was to nosey and all he got was a bath & a trim. I wanted to speak to the groomer when I arrived to pick him up and felt like I was a bother. Was told that he needed to get use to grooming - given a form by someone else on tips to get him use to grooming. My boy is 4 months and 2nd visit ever. When I called and asked questions prior to bringing him the person over the phone said the groomer will call you along the way and let me know. I was called at the end. As much as I love the store and all the things they have for dogs. I will not be returning for grooming services only as a shopper. I'll be going back to Dale at Petco who gave my boy a bath and a deeper trim than what he was given at PetSmart. The customer service was lack luster. I feel I deserved better communication in the end not being treated with compassion. My goal is to find a groomer that I can stay with as a dog mom. Definitely not the PetSmart team. read more
5 months ago
2 years ago
3 years ago
I bring my Bambina here for her grooming appointments and to get her toys and treats. We have always had a positive experience at this PetSmart location and it is convenient to the Cumberland area. While picking up Bambina from grooming today, I got to meet Dr. Hodges from the show Critter Fixers. He and Dr. Ferguson have established a new veterinary practice in the Atlanta metro area. What a nice surprise and great blessing for our community. I'd recommend checking them out on Saturday June 17 for a warm welcome. This PetSmart is always clean and folks here are very professional. Plan to stop by and visit with your little critter. read more
I take Max to this Pet Smart to be groomed, occasional and daycare. When he goes for grooming Alexis or Topaz usually takes care of him. They are both very patient with him and he looks forward to his monthly grooming visits. Max usually gets a bath & brush with furminator because he tends to shed. I always add the top dog plus to ensure he gets his teeth cleaned and nails grinded. Max is never anxious, always looks and smells good when he's returned. I also occasionally bring Max to this location for daycare so he can socialize with other dogs and he loves it. Everyone there knows Max and tells me how sweet he always is to the other pups. I have also used the boarding for 2 days when I went out of town for work. On my 1st night gone Max was whining and they gave him a bear and a blanket and he was fine for the rest of his stay. Max still has the bear and it's his favorite toy. Thanks pet smart for taking care of my pup read more
2 years ago
4 years ago
set my 4 month old maltipoos first haircut here because he started looking homeless. i called & made his appointment for saturday, 10/5 and they put me with Jade. When we arrived to his appointment, on time, Jade complained about how behind she was, & how she got in at 7:30 that morning and is supposed to get off on time at 3:30. (Mind you, it's 1:30). My puppy also had a couple of knots from his hair pattern change, so when she noticed that, she says "well there's a detangling fee and that'll take me an extra 30 mins".... Okay AND???? I'll pay it as long as his haircut looks okay??? When i left, i did some shopping in the area but called the grooming salon to let them know that he can go to anybody else because it's not like he's a regular (his first cut) so he can go to anybody, since it'll inconvenience Jade. When i picked my puppy up, he looked like an 80 year old man.. I have NEVER been so speechless in my life. She insisted that a puppy trim only included his eyes, private parts and paws. His "forehead" area was so botched, i was scared to even bring him back. I called and complained to Nicole, & told her that i didn't want Jade to cut him again because of her attitude and clearly her work, she assured me how they wanted to fix the problem on Monday (10/7) So boom, Monday morning I call and the Grooming manager LJ is out for the week, so i speak to a store lead named Heather. Heather assured me we could settle the problem, but had to let me know if he could even get fixed today because somebody had just called out. (i get it, things happen, but at this point, thats not my concern... my concern is getting my puppy fixed or getting a refund). She calls me back and said he can come at 11:30. We arrived at 11:30. I ask to see heather as soon as we get there and she walks back with me to the grooming salon, & there Jade is. Jade noticed she had just cut my puppy, & asked what was wrong. His forehead looked like he had a mullet, he had a total of 5 LOCKS that weren't detangled, (when i paid an extra detangling fee), and there was nothing cut on his body nor his face. (Explaining all of this in front of Heather). Jade takes him back, & says she told me "the puppy cuts are difficult because you can't trim their hair too much because the curl patterns change. Cool. But why BUTCHER him???? Jade also says cutting the snout and more so on the neck (mullet part) ARENT included, but does it once Heather is there with us.. Needless to say, he looked better (barely) than what we left with the first time, but not once was i offered anything for the inconvenience of my schedule. would i be bringing my puppy back, absolutely NOT. Complete waste of $50. read more
I went into my local PetSmart because I needed some leash pulling advice. A man stocking shelves reached out to help me. "Jeff" took time to discuss choke callers versus harness options. He told me about the success he had with his dog on a harness collar. He showed me how to put it on and where to buckle the leash. He even adjusted it for me from the picture I showed him of my cardigan corgi. He was so nice! He assured me if it didn't work out I could return it. He thanked me for showing him a pic of my dogs. I was raving about him to the cashier and she mentioned he is the store manager! He even ran out after me to help me load the 30 pound bag of dog food in my truck. This is all before I told him I was going to "Yelp" him out. I highly recommend this retail location in Smyrna. PS? They matched the lower price I found online for the dog food! read more
7 years ago
Purchased a pet carrier on the day of my cats vet appointment but when I got home that's when I figured out this was a returned item and most of the parts were missing but the ones I got were crammed in a zip lock bag. I made it work for that vet appointment but I did take it back. After parking and getting out I was hit with this over whelming smell of urine. As I got closer to the store the smell got stronger. While in the store there were two younger guys, one with a pit bull and one with a lab. I was horrified to see the pit barking and lunging at a small child and her mother who were 3 rows away not even bothering the dog. After the mom frantically escorted the child down a random aisle the employees finally took notice and casually walked toward the man with the vicious dog. Between purchasing a returned item with missing parts and employees that couldn't give a crap less I absolutely felt like I was in WALMART! read more
11 years ago
I must admit. I was very skeptical after hearing many horror stories about the prices and hack jobs. But the groomer I usually go to is too far away now so I gave this place a try. On the phone when I called the employee wasn't the friendliest. I thought maybe she is having a bad day. When I brought her into the store, more of the same enthusiasm. Very lackluster. Shockingly so in a pet store in my mind. The groomer arrived and he made everything better! He was kind, patient, answered all of my endless questions, and assured me he would take good care of my baby girl. I dropped her off at 10:30 or so and she was ready at 3:20pm. I know that sounds like a long time but it was a busy Saturday and he did let me know to expect 3-4 hour wait time. You can't really see inside the grooming area unless you walk into the actual salon. Which was a disappointment since I would have liked to see the process. When I picked her up I was very pleased! I ended up purchasing the bath and haircut package which was $43, deep conditioner $7, and a stencil $4. Not a bad price! He cut her hair exactly the way I wanted and really went the extra mile. I wish you could leave tips on your receipt! Deangelo was awesome and we'll see him again! read more
6 years ago
I brought my dog here twice- happy And healthy on drop off. The first time he Left with a red watery eye that required medication. I assumed it was a fluke- took him back a month later. He didn't want to go in, but he can be clingy. He left again with a bloodshot, extremely Irritated eye. He's never had this issue apart from this petsmart. The girl tried to suggest he was we like this on drop off. Would not recommend to anyone that loves their pups. If your dog doesn't want to go with someone, be a better Mom than me and listen. read more
10 years ago
Petsmart hooked my Coco Up!!!!! I came in for the Pawpedicure and was pleased.how quickly it took. There was another dog ahead of me but by the time I made a return and had a dog tag engraved, it was Coco's turn. The groomer handled her with care and was gentle when Coco became fidgety. After selecting a bandana, Coco was about to go when the groomer suggested hair bows and nail painting. My big girl looks so pretty! It was was a very nice gesture to hook Coco up like that. read more
3 years ago
5 years ago
4 years ago
2 years ago
4 years ago
6 years ago
A few weeks ago - I would have given these folks a poor rating based on the grooming salon. I actually quit going because the prices were so inconsistent - and the grooming services were just not good - based on at least five visits (I'm a sucker for punishment I guess.) I was schlepping Gizmo all the way out to the PetSmart Barrett Parkway location location - or taking him to Dee's Grooming about 1 mile away (down Spring Road). But recently I had to take him to doggy day care a few times - so I bit the bullet and booked a 'touch-up' at the groomers. Andrea did a phenomenal job! I've taken him there three times and each time Andrea has shaved his paws and sani area perfectly. Some groomers don't seem to understand how important this is. If long haired dogs don't have these areas properly maintained - with regards to genitals and other areas - it's very unsanitary for both the dog and your home - fecal matter can accumulate and get on your carpets, etc. If the paw pads are not shaved properly - the dog can get mats in between his pads - not to mention Gizmo's pads shaggy pads make him slip and slide all over the floor - banging into walls. Any way - I'm rambling . . . thanks, again Andrea! Keep up the good work! read more
3 years ago
8 years ago
Believe i had a seizure Friday 08/17/18 i was there with my dog and woke up in the back of an ambulance. When they walked me back in every staff member that worked that day greeted me at the door asking was i okay. They even had my dog in daycare for free and gave me another free day whenever i needed it. I wasn't expecting to pass out but the petsmart family here is really caring and i haven't stopped thinking about how they treated me. Even signed me a card. I highly recommend this pet store i can't thank them enough read more
7 years ago
My puppy's First salon appointment. The technician was very informative before and after her appointment. Thank you for taking care of my West Highland Terrier puppy read more
4 years ago
4 years ago
6 years ago
13 years ago
6 years ago
I was a little disappointed and disturbed by the care of the cats. One kitten had an eye infection and constant diarrhea. One kittens ears looked completely filled with dirt or filled with something. Another had a skin condition, but, the poor thing had either dirt or flee droppings all over its legs. The same kitten was given a small can of food, but could not eat it bc it's face would not fit inside. It was a very sad situation. I tried to find a worker to talk to because we honestly were hoping to adopt, but were dismissed. I will continue to contact management in corporate. Very sad read more
4 years ago
6 years ago
4 years ago
5 years ago
8 years ago
One of my dog's favorite stores. We like to go every weekend and see what's on sale. The associates are always so nice, helpful and love our dog. The blue buffalo rep Kassie is usually there on Saturdays and she's great at answering our questions about the different lines. We also go here for training classes and love our trainer Morgan! Haven't used the groomers, boarding or vet. read more
8 years ago
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