I like this Petsmart... it's my 'local' and I've found their prices are better than the Petco nearby and way less than the Pet Kingdom next door. The staff is always really friendly, especially the taller woman with the glasses and light brown ponytail that always chats me up at the register. She's a sweet woman and I appreciate her customer service. Also, the guy in fish who always tries to answer my questions about rabbit stuff because 'his girlfriend has a guinea pig'. Nice guy... very helpful. And doesn't make fun of me for being there like, every day. That said, while Petsmart has a better small animal section than Petco and other chain pet stores, I do think it lacks a bit. It's almost always out of whatever I need and I feel they don't unload the small animal shipments as quickly as they do some of the other departments. *cough*dogsandcats*cough* It seems like every time I go in, at least one thing I'm looking for is either out of stock, a meager offering or just plain not available. There are lots of great products for rabbits that PetSmart (and other chains) completely overlook. All in all, a PetSmart is a PetSmart, but the staff here really makes it worth going to this one. They try to be as helpful as they can. Even though there is the occasional odd duck, like the guy at the register yesterday who said to me, "Don't most rabbit owners just stick their rabbit in a barrel outside?" A barrel. I swear to god. read more

Friendly staff, great trainer, affordable. For those who complain about the cleanliness of this spot, I remind you that this is a pet store, not a restaurant. Take your prissy dog out of it's stroller and let it run around. Have never seen any urine/poo/vomit on the floor, and as they have cleanup stations throughout the store for "accidents," any such sightings would be the fault of lazy owners. We are currently enrolled in puppy training with trainer Jennifer, and have found her to be knowledgeable and warm. Our pup has made significant progress every week, and we fully intend to enroll in the intermediate training course when the time comes. read more

Came to this location twice I would give it 0 stars if I could ! First time I came in with my puppy to get shots there was no other customers in line but the women at the vet clinic blatantly ignoring me carrying on with their conversation as I waited to make an appointment, I ended up leaving came back a second time to buy a bark collar for my other dog asked a woman at the front if she Could help me she came over and didn't know any thing about the collars went to grab Somone else and she didn't know anything either asked if there was anyone else and she said yes but she was busy I ended up leave after waiting for more than 40 mins ! This place is a joke save your self the headache and go to Petco down the street read more

I was a regular client in that store also in the grooming salon. On previous occasions the service wasn't bad but this time it was very bad. I left my dog Skyler (a husky) for her grooming appointment, 2 hours later when I went to pick her up she was not ready, the excuse for the grooming staff was "she talked to much" and the 3 girls including the girl who was supposedly attending my skyler was attending other dogs and skyler was in the back. When she brought skyler, she wasn't finished being groomed and skyler was very nervous and jumpy and she never acts this way. I'm very upset. I will never bring Skyler back to this "grooming salon". Terrible experience. read more

Don't waste your money on getting your pet trained here. Trainer Ash is incredibly nice but my dog didn't learn much and it's hard to teach an animal when there's a child in your dogs face the whole time. I'm sorry but kids should not be allowed during training. . read more

I get both of my dogs groomed here and have always been satisfied with the service. I can usually get an appointment for both dogs at the same time as long as I call about a week out. The cuts are consistent and the staff is friendly. The rest of the store is pretty standard and not much different from all other Petsmart locations I've been to. Good variety of food, treats supplies, etc. The store is neat and clean. (Aside from the standard wet dog odor.) I was alternating between this locaiton and the one on Aero since I live the same distance roughly from each, but ended up sticking just to this location since the Aero grooming department seems much busier. read more

It's only after registering a complaint with PetSmart corporate, and not hearing back, that I write this negative review of our past two experiences with the groomers at the Sports Area, San Diego location. (Store #143) We regularly have our two Pomeranians, Hilo and Kona, groomed here. In fact, the groomers have been great up until now. Liz, and the other groomers have treated the dogs very well, and have done excellent work with giving them their usual "lion" cuts. But on Valentine's Day, we took them in, and after they were groomed, we were never notified that the dogs were ready for pickup. So we returned to the store anyway, and we found out that our dogs were finished hours before, and had been put into separate cages and left alone for all that time! Assuming that this was a one-time mistake, we took our dogs to get groomed again last weekend (Saturday, April 4th,) and what happened then was even worse than before! We were told, as we always are, that we'd be called in about three hours when they're finished, and the dogs are ready to be picked up. Well, three hours passed, with NO CALL to notify us. So we returned to pick up the doggies anyway, and we found that they HAD NOT EVEN BEEN GROOMED! What's worse is that they had spent those three hours locked, separately, in cages! Needless to say, they were stressed from being apart, away from us, and left to bark in those miserable cages for three hours unattended. These are normally relaxed and quiet dogs, yet they were shaking for the next two hours. The store manager asked us to give the groomers another chance, and asked us to leave the dogs with them, and they would pay for this groom, and the next one. While that is a very generous offer, we're not sure that we can trust the employees of this PetSmart location to treat our dogs with the care they deserve. Again, I filed a complaint with PetSmart corporate, and the customer service manager I spoke with assured me that someone would get back to me with a solution, yet nobody has followed up with me. I want this bad treatment to stop, and I want someone from PetSmart to review these incidents. The store staff should be made to undergo remedial training in good customer service and good pet treatment. I want to be contacted to go over the incidents, and to be reassured that they will not happen again. And most of all, I want these groomers to understand that they simply can not mistreat our dogs, or any dogs, ever again. read more

Definitely won't be taking my dog here anymore.. had an appointment at 10 am. Dropped my dog off and they told me without his rabies paperwork that they can't take him.. he has a tag from banfield from the same exact hospital in the store and they told me that i had to wait in another line at banfield which had 10 people in front of me. If i didn't have an appointment of my own then i wouldn't have cared but I'm not waiting in a long line to get paperwork when my dog already has his own rabies tag from the same hospital that's inside the store. It wasn't an issue last time i dropped him off.. and they also said that a rabies shot expires so they don't know the date of when the shot might expire.. the tag literally says 2018.. like i said before.. won't ever bring my dog to banfield grooming again.. read more

Came here after getting crappy service at The Sports Arena Petco. Was getting some new fish and the service at Petsmart was spot on. The young woman working at aquatics was super polite and provided great customer service. She also was able to answer other customers who had questions as she was finishing up with me. The checkout girl was awesome, got me set up with their loyalty card and quick checkout and explained their return policy if the fish die. Well, Petsmart has won me over ! I'll be back for sure. read more

Pro's: Always have what I need Clean store Con's: Odd location makes it hard to get out of Weird homeless people hanging around outside read more

I have been taking my dog to the Grooming salon here for 2 years and also buying all my dog's supplies here as well. The one time they did not do a good job on my dog's haircut, they cut her hair again the next day for free. Her regular groomer, Jen, does a great job. I usually call a few days ahead to make an appointment and then just drop her off and pick her up when they call me. The prices are reasonable, especially considering my dog is very furry. As for the pet supplies, they carry a large selection of dog food and also dog toys and treats. No complaints. read more

A HUGE thank you to Stephanie Lermond. She has been training my dog who likes to bark. She has been super helpful -- going above and beyond to give us coaching. She truly cares about pets. I really appreciate her focus on positive reinforcement. Thank you, Stephanie. You are an all star! read more

This location smelled like a kennel....a lil off putting at first but was offset by the extremely helpful and friendly staff...saved 15% off and purchase after i was made aware of a promotion...id be back to this location if i need pet supplies and in the area... read more

Uggh. Typical corporate behemoth. I have shopped at this PetSmart for over 15 years. Unfortunately, I will not be returning. Natasha, the manager, would not take back a defective Gentle Leader. I just bought a new one today to replace the 3 month old one that was defective and was told by a sales person to bring the defective one back. However, when I came back, Natasha said it was over the 2 month mark on the receipt. The Gentle Leader clasp broke after only two months. I am very disappointed in the PetSmart policy and their management. I will give props to the sales people, though, who are always so helpful and courteous. I will take my business to a different pet store from now on that actually respects and appreciates their regular customers. read more

Other than the prices, this is the best pet store in San Diego. The employees are all very nice and friendly and they all remember my dog (mostly by name) whenever I come in with him. read more

This is the last time we bring our dog to get groomed here. Even though there were people in line with the same appointment time as mine they refused to take my dog. Not only that but they slammed the door in my face, spoke to me in a rude and demeaning manner. This was not only the behavior of the employee but the manager as well. Everyone should be treated with respect. read more

YAY!!!! My Zazzoo, 10 month old Yorkshire Terrier, graduated from Beginner Training. Denise was the instructor and she was the absolute best. My little monster had the attention span of a gold fish, 2 seconds if that, when we started. Eight weeks later he is focused, able to sit, stay for at least 30 seconds, lay down, watch me, leave it, take it, walk nicely on the leash, come when called and I know he is very happy when he does what he is asked and then rewarded with my secret treat, turkey jerky...ssshhhhhh! Overall, he is starting to be a well rounded obedient puppy. Zazzoo and I will definitely continue with Denise in the Intermediate course. This Petsmart is also a great alternative to your local dog park if it's raining out. It is always full of playful babies that are will to play. read more

Friendly/knowledgable staff that know a lot about dogs. Many of them have multiple dogs themselves. We bring our puppy here multiple times a week and he loves it here. The cost of dog products seems to be much cheaper than it's competitors as well and they always have what I need. We currently have our puppy enrolled in the puppy training class and are very glad we did it. He is already learning a lot and we are as well. Our trainer (Jennifer) is great. I definitely recommend the class. read more

Jessica is the best groomer ever. Thank you. I've been to some fancy ones and nobody does a better job then she does. She's also very kind. My little Charlie was really matted. I thought she would have to make him bald. But she was able to save some hair and he looked adorable. read more

Petsmart grooming facility gets a 5 Star!! They have always treated my dog, Ginger, like she is special. Allisa is great & cuts Ginger like I request & always does a fantastic job. She has always been good to find a spot for us, even the same day I call sometimes. She is also quick & usually completes the bath & cut in 2-3 hours. I highly recommend these groomers, especially Allisa!!! read more

Found what I wanted. 8 people in line to pay. Only one cashier. Very bad business. I dropped over 100 worth of merchandise & left store. I'm not waiting 20 mins to give them my money read more

Michael the grooming salon manager was absolutely ridiculous to us and provided terrible customer service. He was finding any excuse to not groom my dog, being very difficult with me and totally rude to his co-workers as well. He claimed that my dog was giving him shifty eyes and displaying uneasy behavior and that "I feel very uncomfortable with your dog and not many dogs do that to me". He said condescendingly that he wants my dog to have a good experience, and that he wants to have a good experience as well. Sounds fine on paper but this entire interaction was unacceptable. He was making my dog feel uneasy and touching his behind, obviously what dog is going enjoy that, in addition to his body language. He never approached my dog in a kind manner. I think the whole thing was a ploy to get out of grooming my fluffy dog. He was constantly asking me questions and wouldn't reply and have a conversation with me. He told me I should re-book with someone else and I left. I hope that he or a manager sees this because he needs some serious training. read more

I started coming to this Petco when I needed a hair cut in a pinch for one of my poochies. The first time that I called them, they were very friendly and got me in right away. Each groomer that I have had has listened to what I wanted and even gave me suggestions. I get nervous leaving my dog anywhere and they were really sweet and kind. They do an excellent job! All of the sales associates there are really friendly and helpful! They go out of their way to make sure that you find what you need. read more

Took my cat to get her nails trimmed, came home, took her out of her pet bag, and my cat had been limping for now her second day.. can't jump on top of her bed, not eating and shows sign of pain. Have a feeling they have either accidentally cut her paw or mishandled her in an aggressive way. Scared to take her back because I don't want to dramatize her more. Will wait today to see if condition improves before taking her. The feeling I get overall from Bensfield, and now their pet salon, is that they see animals for nothing more but business. read more

This place is great. When my dog and I walk in here, we find ourselves surrounded by support. When one Petsmart team member doesn't feel experienced enough with a particular item, they quickly bring in another person to help. We couldn't be happier with the friendly and experienced service provided to us. Thank you. read more

Very disappointing experience, they make you stay forever there. The floor is so dirty Never going back there. read more

I had a horrible experience there today. They schedule a number of people to be there at 8am but the grooming person doesn't show up until 8:05am to begin to open the shop. At about 8:15 she comes out to get us and this very nice gentleman let's me go first as I have 2 dogs. I go inside and it's like the 3 Stooges but only one person. She can't make the computers work so another 10 minutes later the store manager comes to help but isn't all that much help. We check in my 20 year old 4 pound dog and they refuse to pick her up she's scared (blind and deaf) and they basically drag her to the back. They say they don't know if they can groom her because she doesn't walk well enough. Another 5 or so minutes later they get my second dog checked in. After they confirm with Banfield that the eye infection we've been treating for weeks is OK for them to groom her. There are now several very irritated people who are about a half hour or so late. I go on my way and get a call 10 minutes later to be told they cannot groom my other dog because she has a badly infected leg and I need to come get her. She had an IV a few weeks ago for the eye infection. Well I go to Banfield right there and the Vet says there's no infection or open wound just matted fur. I take both my dogs and leave. Stay away from there. As far as I can tell they look for every reason NOT to groom your dog. read more

This location is tucked away in a smallish parking lot---so it's a real pain to come in and out of this spot. No Bueno. I was disappointed to find that this Petsmart did not have a Pets Hotel or other Doggy Daycare. Big Bummer and disservice. Double No Bueno. They do, however, have Vet and Grooming Services. They have all of the basic products here but it doesn't seem like they stock all brands like other Petsmarts do. Triple No Bueno. Meh, seeing how 75% of my business with Petsmart deals with their Pet Hotel, I doubt I will be coming here very often. read more

I really wish I didn't have to shop here. But, they have a special litter we like at a good price. It's a big, clean, corporate store. The employees don't really know much about anything but, are friendly and occasionally try to be helpful. When I shop here, I always visit the cats from FOCAS. This is a nice added feature and a real treat to paying this store a visit. read more

This review is for the groomer, Sarah. She is so sweet and great at her job! She is a genuinely kind person and you can tell she loves dogs. She groomed my golden retriever and did a wonderful job! He was nervous going in there, and when I picked him up he was giving Sarah kisses and I could tell she gained his trust with him during the appointment. Above and beyond customer service. read more

*Please note that this review is based primarily on the fish department.* The selection of fish is actually pretty big here, compared to other Petsmarts. However, I don't think that the fish themselves are very healthy. I bought six Honey Gouramis here last week, and so far, four have died. I'm pretty sure they were all sick when I got them. I didn't get a good look at them when I bought them, but after a day or so, I noticed that two of them definitely had "Ich." I tried giving them medicine, but nothing seemed to work. (For those who are wondering, they didn't die because of my tank. It's established and has over two dozen other fish that are all doing great.) Maybe it was just an unhealthy batch of fish, but I won't be returning to buy any more. On a side note, the employees did seem very helpful and didn't give us any trouble when I returned the dead fish for a refund. read more

Petsmart is great for one stop shopping for pet supplies (food, treats, toys, etc). They also have reasonably price grooming, vet services as well as puppy training. Our Puppy completed Puppy Education class. Brenda was our instructor and I would definitely recommend her and the class for inexpensive training. It was about $100 bucks for 6 one hour group lessons. I think having the training in a group session in a store with lots of distractions was a good test for our puppy. She passes class with flying colors and we plan on registering for intermediate dog training. read more

Again...amazing! We just added a new pup to our little family and we headed to the closer pet supply store initially. My FI went without me only to call me to say they didn't have things that we needed. Went to PetSmart this weekend and was able to find everything easy. LOVE this place. read more

I come in here about every two weeks. For dog food, poop bags and random things. They have super friendly staff and the store is always ultra clean! Products: Huge selection of dog products. They have all the things I need in store. I have never had to order online. We come here for my two Siberian Huskies local dog food and it's always in stock. Service: Anytime I have ever needed help, they are there to answer questions and make selections. My dogs also love getting treats at the cash register! Price: I think they have fair prices for the products they sell and quality service. Overall: I definitely recommend this store to anyone with a dog! read more

my sister and I brought a new puppy home and within weeks we were feeling the burn of having a naughty, feisty beagle puppy {which by the way was our second...very different from our first beagle, indy}. we walked in, made our purchase and asked the cashier for puppy advice and she referred us to speak to a trainer. our thoughts going in, we'll talk to the trainer and take lessons in our area {chula vista}. just off the bat , the trainer, julianna, was knowledgeable, nice and down to earth and my sister and I knew that we could instantly trust her with our puppy. we signed up for puppy education leaving with more hope for a kinder, sweeter and obedient beagle. throughout puppy education and immediate education with julianna {which we took back to back}, scrappy looooooved her! she led with authority, she was entertaining with her stories, she was great with the people and the pups and she addressed any issues that would arise! for scrappy, loud tractors in petsmart moving stock. as of today, we have a kinder, sweeter, obedient beagle because of julianna. i would recommend julianna to all my family and friends because she was truly the best!!! read more

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I'm very picky as to who is going to take scissors and a razor to my dog... i highly recommend Leslie. She's been our groomer ever since we moved here 7 years ago. being a dog groomer especially for Petsmart, one really has to love their job. leslie is a perfect display of her passion for dogs, and excellent customer service. I have a lab/cocker mix about 40lbs, and pay $40 to get her shaved down to a 2, nails clipped, sani area shaved, bath, cut and brush. My Chili looks dapper every time. As for the other groomers, i will voice my hesitation. I did see one girl clip a dogs ear because she was bitching to another groomer. I did make a comment however. If you choose Leslie, you'll see what i mean! read more

Not a fan. I came here (really excited I might add, to be buying supplies for the kitten I'm planning to adopt!) and was sort of dissapointed. Some of the salespeople were very helpful, but one in particular definitely didn't seem interested in helping me find what I needed. I also noticed that they were sold out of a lot of the lower-priced options for items, and that some things were marked anywhere from a few dollars to 10 or 15 dollars more than on the website - for the same exact item. When I asked the clerk about this, she said I'd need to print out the webpage, bring it in, then buy the item for the correct price. Lame. All in all, it gets the job done... but I'd rather go to the pet section at Target. read more

I had initially felt frustrated at my last visit here because I put in an online order to pick up, and when I received my email that it was ready, they told me one item was not available. So, I filled out the online survey and said it would have been nice to know that earlier so that I didn't have to search San Diego for a litter scooper lol. However, I thought no one would read it and the store leader sent me a personalized email about fixing these issues and offered for me to come into the store for a gift. I appreciate the fact that though a mistake was made, a real human responded to the issue. I didn't know companies even replied to these surveys as I've never received a response. So I did really appreciate that! :) read more

I have never experience so much hate in my whole life of 27 years! I left Petsmart in tears because I felt targeted. They have a cashier named Chandler that gave my boyfriend and I attitude as soon as we walked in. All we wanted to do was make a return and purchase some prescription dog food. I noticed after we made our return that the cashier left her register and kept following us around the store. You can tell she was keeping her distance but I felt she kept watching us. Why? Have you never seen black people before??? I mean, it is 2017 for goodness! When we checked out, my boyfriend made his purchase with Linda, one of the cashiers (a older lady). After he checked out, I made my purchase. What was so frustrating was how Linda doesn't even know how to calculate. She told me I was getting BOTH my coupons applied but after I paid, I realized she lied. Chandler who was watching us check out the whole time came over and said that my purchase didn't qualify so I told her I'll just grab one more item to meet the minimum. After coming back to the register, Linda was going to ring me up when Chandler came running to the front and told Linda that I could not get my second coupon applied because my boyfriend already used it. I asked her why does his purchase affect mine? We are 1. Not married, 2. Not in the same household and 3. He has his own coupon and I have mine! She said "we'll we're not honoring it & there's the manager if you want to talk to him". After talking to the manager, he said they would do it this time. Chandler tells him "you can ring her". The manager (I think is Ryan) rings me up as Chandler stood beside him huffing and puffing. The manager rings up my two bag of dog food, then tells me he will only apply one coupon per transaction. I didn't understand this since Linda (the other cashier) used both coupons for my boyfriend's purchase. I told the manager to just ring the bags separate since this is now another issue. After I walked to my car, Chandler the cashier came out and pretend to move some shopping carts while she just stared at us until we got in the car. (I almost wanted to ask her what her problem was but I was so upset that I didn't want to say anything) Long story, I am extremely hurt by the look and tone I received in this store. I came to SPEND money in a store that obviously didn't want to it. It didn't make any sense to me and I will NEVER come back here. Just an update, my boyfriend called to see if he could talk to the store manager, comes to find out...Chandler is actually a store Manager. This just confirms that there was no need for her to get another manager, as she could of taken care of me BUT she refused and there was NO reason for her to come outside after we paid and pretend to move carts. She obviously wanted to keep an eye on us and I still don't understand the reason for all this. I will be reporting this to corporate. read more

So as a birthday surprise, hubby surprised me with a new puppy who was only 4 weeks old. Mom stopped feeding the pup, so off to go find goat milk I went along with blue wilderness chow for our other four legged kids. I feel bad I forgot the helpful ladies name, but if you're in the area, look for the middle aged lady with short blonde help- she's amazing! I circled the store until she spotted me and pointed me in the right direction. Also, this store is stocked with the better dog chow you might not find at other locations, so i'll be driving an extra 30 miles just to do the doggy care supply shopping here. read more