Today 29Aug25 I had an appointment for my dogs grooming. Being Labor Day weekend I fully expected the store to be busy and it was for sure. Due to the long weekend I was unable to secure an appointment at my local Petco so Sports arena was the only one with availability. The drop off went well, and I informed the staff that due to my dogs age her back hips and legs are not as Strong as they use to be and has difficulty on smooth surfaces. I also gave them my number to call if there were problems and when she was ready for pickup. Of course to no fail there was an issue or what they believed to be an issue. Apparently my dog was not able to or was not willing to stand long for the bath. They called my wife who was at work (the reason I gave them my number) to state the issue and it would take 20-30 mins more. They also stated that this is a problem for them as it takes away from other customers appointments! You need to have her seen by a private groomer! The Petco I normally go to never has the issues you claim! I'm sorry that my dog is a senior and needs a little more attention! Want to add that in the questioner before scheduling no where does it ask, is your dog older, bad joints! It's not a medical issue it's being old! If they went to the hair dresser and it too you a while to get in the seat, how would your feel if you were told your old status is interfering with business! Then I go to pay, on the app there is a 20% for Labor Day. So I bring it up and they cashier scans it and states "you can't you this for grooming" in a very unprofessional way! I stated no where in the app or the special does it say cannot be used with grooming! Says in store purchases! Unbelievable, oh and because she scanned it I no longer have the 20% off! How does that even work! Store scans, but isn't applied to my sale but yet I lose the 20% all together! Next I go to collect my dog, and the clown that handed my paperwork never told anyone my dog was ready for pickup. He goes back to his work! Then the groomer comes out and proceeds to give me a different story from what was said to my wife. As if my wife and I don't talk! She calls my dog a brat!!!!!! Unbelievable, Ashley you should be ashamed of yourself! To the management of Petco, your employees need to learn how to talk and treat a customer. This store is unprofessional and disrespectful too! Compared to the Petco I go to, your groomers obviously care more about their social time than the customer or the animals they are paid to care for! I promise this, I will never return to this store for anything related to supporting my dog as I lost trust in your staff, I don't feel welcomed there and honestly I don't think my dog feels safe there! I say my dog cause when we leave the other Petco she is happy want to hang with her groomers. Today she couldn't get out of there fast enough! Plus she was shaking! If you're looking to have your four legged fur babies groomed, I would seriously look at a different location! read more

I've taken my dog here for grooming and a few walk-in nail trims and have had excellent service. My dog needs a wash, ears cleaned and nails trimmed about once a month and other groomers I saw were charging $80+ and I wasn't amazed by the service. The price is great at Petco and the add on services are very reasonable. I was hesitant to come to Petco, but have had nothing but positive experiences. They give an estimate of how long it will take, usually 1-2 hours but they always finish sooner. My dog is nervous to go in, but they always say that he has good behavior. He comes out clean and they do a fantastic job on his nails. They trim and buff and get them way shorter than any other groomer I've been to without and nicks or injury. I love that they started giving out report cards so I know how my dog did. Outside of grooming, my store experiences have also been wonderful. They have definitely expanded inventory over the past few years and carry many more healthy dog food and treat options from smaller brands. The cashiers are super friendly and get you right through. read more

We have been a loyal Petco shopper and been paying for the vital care membership for years because of the discounts and free vet visit. Turns out they no longer include the free visit anymore and on top of that they tried to scam us from receiving our rewards today. I don't usually feel comfortable blaming individuals but Daniel, their vet manager was extremely difficult and rude today. He charged us an extra $30 even though he expressed that we received our membership discount for the vet visit even after we verbally asked. When I went home, I reviewed my receipt, noticing that he did not include my rewards. When I returned he tried arguing with my husband that we do not have the rewards and wasted over 20 minutes of our time reviewing the receipt, leaving few minutes to review quoted price and was basically saying that we are lying. He cursed a few times and even quoted "....until my staff opened their big mouths". I feel bad for the other employees who have to work with him because he was not friendly at all. This was my worst experience at petco and unfortunately will not be returning back to their vet. Thank god for Mikayala at the front who managed to take over and help us resolve the issue. read more

Customer service is terrible at the petco grooming. The people working the front desk are rude and disrespectful. Makes sense why this place has such terrible reviews. Also I went to the self-grooming station and they didn't properly clean the station because I left with an allergic reaction and couldn't see out of my eyes. I presume the previous dog in the tub lived with cats. I'm deathly allergic to cats so this was a great surprise. Don't get your dog groomed here either I saw them manhandling someone's dog's paws in the back while waiting to get my stuff. 0/10 would never come to this petco again read more

While I do enjoy coming in for my dogs to get groomed or trying your latest products this is the second time your cashier, Sheri, has not been the friendliest. She does not greet, ask if I want my items bagged, but quick to speak to other guests about political views and Trump. I work in an industry that is customer service / guest relations and if this is what I experienced for the second time then it really needs to get looked at. And if its the color of my skin then we have a bigger issue to discuss! This alone makes me not want to even come here anymore if you have these type of unfriendly cashiers. Mind you everyone is friendly but it seems to always be her. Please correct this! Sincerely from someone who just purchased items less then 15 minutes ago! read more

Worse place to get your dog groomed! My poor fur baby is sad with his chopped off hair! read more

Petco - That is no teddy bear cut!! Hate how they ruined his fur! - Pet Stores Near Me - San Diego, California

Eric as usual did a great job grooming my 3 dogs. He's the best! Plus every 8th groomer is free.

Well I would like to know if Maurisa is an internist's, she shaved my puppy Maltese so short you could see his pink skin , his ears were both uneven. Poor lil Luca was licking his skin for the first 4 days .. also she was rude when we picked him up. I REGRET leaving a tip. You need more customer experience because you obviously have no PR you don't know how to have a positive conversation with your customers you give PETCO a bad name!!! read more

Amazing customer service. Cisco helped me start my saltwater tank and everything is going amazing. Highly recommend!

Do not use the grooming service at this location. I took my little Maltese mix in to get groomed. She goes regularly and the groomer ended up completely shaving her including her tail. Per the Groomer she had mats so bad that she had to be shaved. This is completely false as I mentioned before she goes regularly for grooming. She has never been shaved before this is disgusting. I will never go back. read more

Petco - This is my Malti-Pooh's new messed up tail. It looks like a rat. - Pet Stores Near Me - San Diego, California

I'm a regular shopper at Petco. It's not because it is such a great store, but it is the closest pet supply to my home. We don't have our own dog right now, but have been fostering for over two years now. I spend lots of money at Petco because it seems we always need something. In general, they meet our needs, but sometimes they just don't get regular shipments of dog food. I suppose one could argue that it's tough to get shipments of anything these days, but it is always hit or miss and whenever I ask, they can never tell me which food they are planning to get or when. It has been frustrating. I also used to love the different display of dog toys and attire at every holiday. In mid-pandemic, I was able to get a lamb chop toy for every holiday. For the past several months, there have been hardly any holiday-related toys. When I do need help, the employees who help are very nice. However, it has been difficult to find employees in the store to ask. In general, I have been able to pick up grooming supplies, vitamins, poop bags and chews. I do wish it were a bit more reliable in other areas. I have not used their grooming or training services so I cannot comment. read more

Petco - When you foster - Pet Stores Near Me - San Diego, California

When comparing local petco's, this one stands out. The people, the quality, and sense of community. We drove out of our way for availability to join their Saturday dog training classes. We were so fortunate to of met Nori, patience is her virtue. She did so well with group training and then it just became us! She has been so positive, taught us not only our dog Olli, and really worked with us to get our make up classes in order. We really appreciate the sincerity and support she's provided, she makes the 15 min drive worth it. We only come here for Nori! read more

Petco - Pet Stores Near Me - San Diego, California

See all

I've been to several petcos around SD; I like this one because it's conveniently close to my house. Today my groomer was Eric, I believe. Audrey came out very happy. We might've not communicated well with the trim of the ears and tail. But overall great experience as always. I've also had Sophie, Cheyenne, and Noelle in the past. Audrey has always had positive experiences. read more

I attempted to have a dog food prescription verified only to be sassed by the admin/desk staff of the vet hospital. She was unprofessional to the customers before me, but when it was my turn in line I greeted her with a smile whipe she ignored me only to help a person who just happened to walk up from the exterior door. The customer was checking in a dog with an appointment, so I was patient for about 3 min until my dog began shaking from the stress. She couldn't find the information for the customers before me and it seemed she was having the same issue with this line cutter. I politely asked if it would be possible to quickly verify my information as I was in line before them. She was immediately extremely condescending and claimed she "didn't see me" and pointed to the sign on the front of her computer about verifications taking 10+ min (they have to input the information in the computer and print out a card, likely doesn't take that full time. it took 2 minutes at the petsmart down the street lol). I said, "I'm sorry but I was in line and we made eye contact when you were helping the last guest so I know you saw me. Is there a way for it to take less than 10min to verify?"...only for her to tap the paper on the outside of her screen again. The space in front of her desk is about 2 feet, there's no way she acknowledged me nonverbally only to bold face lie and say she didn't see me. My dogs health comes before her ego. She shouldn't be the face of the clinic if she's that irresponsible with customers and their information. We all have bad days, it's unacceptable to bring it to work in that fashion. read more

We have taken our two puggles to Petco grooming at various locations before and have been overall satisfied. When the estimated time was 1.5-2 hours for a standard bath it seemed excessive but I figured they were just providing a cushion. Come to find out their dedicated appointment time was interrupted for lunch breaks and they were crated in the meantime. I never would have agreed to this considering my dogs have anxiety at the groomers, which many do. At other businesses it is an expectation that with an appointment, their session is uninterrupted and lasts about 1 hour considering they are 20 pounds each. After speaking to the store directly, the customer service was terrible. Apparently you can select a 'VIP grooming session' at an added cost for an uninterrupted session-again this was never explained. It should not be up to the customer to read the fine print for something that is a standard elsewhere. The ironic part is Petco's prices are comparable at other locations with groomers who actually appear to enjoy their jobs. Overall Petco's lack of transparency and professionalism is why we will be taking our business elsewhere. read more

This Petco has gone crazy. They delivered half full litter. I paid for three, only got two (not even since neither is full) and it isn't the same litter I have been getting for years here. It is not fine and smooth, what is in these HALF FULL containers is like little rocks. What is going on over there??!!!! You lost a long term (20 yrs) and loyal (buy all pet products and make donations every purchase) customer! The manager clearly isn't doing their job!!!! read more

Petco - This litter was delivered half full. Also I ordered 3 and got 2. - Pet Stores Near Me - San Diego, California

I really need to congratulate this business for having Eric as one of their groomers. He does an amazing job with my dog. Nails, teeth, bath , Etc. I have been taking my dog there already more than 4 times . Once a month. Thank you Eric! read more

I asked the woman stocking dog treats if there were any Orijen treats? She looked at me, looked around and left. Thinking she went for help I finally gave up and settled for a lesser brand. I went to the checkout and the cashier (Nikki) asked if I found everything I was looking for. I told her "not really " thinking she would make up for the lack of help from her coworker. She ignored me. I paid for my purchases and questioned why she didn't offer any input. As I gathered my stuff I asked her again why she didn't question my response. She ignored me and I asked "So you just don't care?) I got no response. This is the reason people shop online. Apparently customer service is dead at the Petco on Mission Gorge Road. read more

Petco over Petsmart. Literally best store ever. The Petsmart right next to this Petco doesn't even compare. The Petsmart right next too it looks like a Home Depot while this Petco is really nice takes care of it's animals and is really nice inside. Petco over Petsmart read more

Avoid Liz A in grooming at all costs. Caucasian, Blond Dread locks and straight brown drawn in eyebrows. She caused a significant laceration behind my dogs ear due to improper use of sharp shears. Could have easily been a deeper neck wound, ear, or eye injury. Required 9 staples which they had to fully sedate him to place. I received no apology from Liz about this either. Zero accountability for the injury she caused my dog, and when I asked management about corrective action taken I was told in email "The company's personnel files are private and I cannot provide any information regarding this. " read more

See all

This is for the Vetco inside Petco. Docked one star because of Petco bureaucracy. Outside of that, the staff team at Vetco Sports Arena is outstanding, kind, and actually care about you and your dog. Dr. Sharon Smith and the team are the only reason my dog's blood sugar is under control. Dr. Sharon will literally check in on you on holidays and weekends. The front staff helped me sign up for Vital Care to get free exams. They referred me to Costco when I couldn't find blood glucose monitors at any other pharmacies. The doctor also referred me to an internal medicine specialist to take a deep dive into what's going on with my dog. They are lifesavers!!! read more

Been a member for about 2 years now, and them trying to upsell has gotten crazy. First off to get my two dogs shots updated and cost me about $950. And they were all current just needed an update. Also there was a small ear infection for one dog. Ear drops 50 and then they tried to push and ear cleaner on top even tho I had a bottle another $50 said no then one of the other workers told me I could find for half the price on Amazon. Then quoted me a teeth cleaning to be between $2500-$4500 for 1 dog. She 13 and has lived a long life, you are trying to twist on people make them feel bad for not going into debt. The final thing that mad me say I'm done. They prescribed a hills diet that I need a prescription to buy it, they write me the prescription, and I use this to but the food. It's pricier, then the last 4-5 months they have been out of the big bags of this specific brand, so I have to buy multiple small ones. So I decide to order a big bag through the Petco app and a send in a picture of my prescription from Petco. They won't accept that and have to call the vet, Petco vet that wrote me the prescription to this food, and the vet denies it so they won't send me a large bag. I'm done with these sales reps and will find a real vet read more

Great place, great customer service we've been taking our dog there for grooming on a regular basis. They always try to get her in and out as quickly as possible and do a good job. read more

Petco - Lucy after her haircut - Pet Stores Near Me - San Diego, California

This is feedback for the grooming dept; Please do not come here, they are ridiculous and don't even do a good job. This is my first time because my old groomer that I was bringing my dog to was getting just a little bit too expensive. I have been to Petsmart for grooming before and found a great groomer that I wanted to stick with but she unfortunately had quit so I decided to support a smaller business, because I know big businesses like Petco and Petsmart don't usually have the dogs as a priority honestly. There isn't much glowing reviews for any groomer at these big companies anyways, but I found one from years ago for a groomer named Brenda and decided to book her. First, my appointment was at 3:45 and I got a call around noon to bring her in around 3 because she was off at 5:30 and will not stay longer if the dog is not finished. I brought my dog in around 320, and she checked her in but told me that she was still finishing up another dog and it would be another 10 to 20 minutes (Which would be my appointment time anyways so why did you make me leave work early to begin with?) So I offered to take my dog across the parking lot to a target because I had to do a return and came back 10 minutes later. Anyways, when I picked her up the fee was $50 for an extra small haircut, $5 for materials fee, which both of these I knew about. But my total came out to about $78. What!??! So turns out, she charged me $15 for a "VIP package and another $8 for a "face trim". the $15 normally would be for dogs that have anxiety and the owners want to bring them in early so that they are but not put in a kennel. But it just so happened that my dog was the last dog and she didn't have to be put in a kennel either way. So why did she charge me? And as far as the "face trim "she charged me because I had asked if she could go a little shorter on her feet because I wash my dogs feet and they get matted very easily. She did not mention this to me. You would think it is part of THE HAIRCUT. obviously there is not such thing as upcharging for going shorter on the feet since she had to charge it under a face trim. To top it off, my dog has never looked worse coming back from the groomers, I had to come back and re-cut her ears and tail as they were not equal length. I wish I took a before picture. Not sure why I even tipped her. Also, how does her charging me these absurd extras even benefit her? I wonder if it is her own doing or Petco that is asking them to do these things to new clients. I was not even going to write a review and just took it as a loss and go back to my old groomer, but today, I noticed that there is a cut on her neck!!! Had I known this before, I would not have paid AT ALL. When I picked my dog up I had even asked her how it went, she had every opportunity to tell me that she might've accidentally nicked her or whatever, but she did not even mention anything. This is VERY very frustrating to me as a dog owner as she is still a young dog (year and a half) and I do not want this experience to traumatize her as she's already unsure about the groomers. I'll take this as a lesson learned, honestly the more research into dogs and services and stuff like that, I will never trust these big companies ever again. read more

Petco - Pretty substantial cut in her neck that was not disclosed when I picked her up. - Pet Stores Near Me - San Diego, California

Pluses - bigger and has a pet salon and across from one of my favorite fast food places - Habit burger. Minuses - Petco doesn't carry my dog food in the larger size and if I need the smaller size, I have to order it to be delivered to home or the store. Otherwise, I have been using their Pet Salon as an alternative to my regular groomer when her appt schedule is full and I can't wait to get Apricot groomed. He gets matted and he is an older dog and no matter how much I brush, he still gets matted. Really more 3.5 stars. read more

*Applies to the grooming services only* Absolutely awful from the get and all the way through. Asks us to come early because the stylist was going to be going home and our puppy was the last cut of the day. We get there and she isn't ready - so we take our dog with us on a brief adventure and come back just as she was finishing up the dog that was there we first showed up. We come to pick her up and all seems normal. No big deal? Wrong They then try to nickel and dime any penny they can. "VIP" treatment of no kennel (last cut of the day so no line and no need to kennel)? yeah that's 15 bucks. You asked to go shorter around the feet cause things get suck in her fur? Additional $8 charge for a "face trim". Just to name a few of the wonderful "perks" we were charged for. The (hair) cut itself was absolutely wank with uneven ears and patchy fur around the body. The real kicker is the inch inch cut left in my puppy's skin along her neck. Which they neglected to mention when we asked how it went. If you want a bad haircut, and to leave your dog with a gash this is the place for you, you could also give a toddler a pair of scissors and get the same effect for less cost. If you care about your dog I strongly recommend you look elsewhere to get them trimmed. read more

Petco - Pet Stores Near Me - San Diego, California

This petco is awesome! Every time I come in the staff are beyond helpful. I once came in and they helped me get a parakeet friend for my oldest bird. They've talked to me about my cat. And my last visit this past Saturday I was looking for baby bird formula, and the cashier (I didn't catch her name but she had nice nails and was working at 5pm ish) helped me find a location that carried it. They're very friendly and helpful. :) Also idk what was going on sat but so many dogs were in the store, it was cute! I saw training going on with one of the staff and a pup and they seemed to be doing a great job. read more

Petco - Sun conure baby eating the formula - Pet Stores Near Me - San Diego, California

Eric at Petco Sports arena does a great job! I have a Bearded Collie ... long hair ... and a lot of work to groom. Eric takes the extra time to get my dogs coat silky smooth and trims home beautifully... Really pleased every time he works on my dog! read more

Communication is important. I tried giving our dog a second chance at getting groomed here. We just moved to the area and I brought my dog for the first time a month ago. When I went t to pick her up, I asked how she did. I was told that the groomer was out to lunch and didn't leave a message so they would have her call me. I never got a call. I took her back today. I brought up the no call back to be told that they only give updates/ information if there was a concern. Was told by the groomer that they'd give me a call when she was done in 2-3 hours. 4th hour approached. I called to see if she was ready. Was told that she had been ready and that I received a vm. But I didn't. I will say that when I picked her up, I did receive a paper report. But nothing was verbally shared besides "here she is and thank you." Her ears were not cut short like we requested and her tail was butchered. We unfortunately will not be back. We preferred the pricing at Petco but will pay extra for the exceptional service at Petsmart. read more

The older Filipina (receipt says Jean but she did not have a name tag on) I dealt with today was very rude. This is the second time at this Petco where the cashiers don't want to help when you find a sale item and it doesn't automatically ring up as being on sale. The excuse today was that they were short staffed so I went and took a picture of the item and the sale tag myself. She was also throwing the items around as she was scanning them as if she was bothered. read more

We were helped out by Justin and he recommended a Bag of Merrick Dog Food for Seniors with smaller kibble Pieces for my little ones that were having some trouble with the Bigger Pieces in their Old Dog Food. Justin was a Great Help, Super Customer Service that evening my Dogs Noticed, they Actually let him pet them. Thank You Justin read more

Petco - At Petco with Sparky E*V and Princess picking up Dinner. We were Helped Out by Justin, Super Customer Service - Pet Stores Near Me - San Diego, California

See all

Groomer was quite rude and judgmental towards a dog from an unfortunate situation who just needed help. Their incompetence and lack of empathy was clear. read more

Just got a new kitten and needed to find a new litter and buy some wet food. When I was looking an associate asked me if I needed help and I told him I had just got a cat from the humane society. He told me congrats and gave me a coupon book for some pet items. He also suggested a litter that was based on what I was asking for. Very friendly. The store is new and very clean, it slowly became one of my favorite shops to browse. They also have a nice space for cats to be adopted and groomers/vet inside. The vets give shots only on select days, check the Vetco site for the times. Another time a gentleman who looked very busy stopped what he was doing to help my BF and I pick a new litter and gave us recommendations on products. A gal cashier also helped me find what we were looking for an price matched us quickly. Price matching is what will keep me purchasing items in the store as most items are more expensive in store than others. I've found the petco website to have most items on sale online only and not in store which is weird (nail clippers, wipes, shampoo), so you gotta show the cashier the difference to get price matched. Nice clean space, much better than its nearby competitor Petsmart (location is dark inside and dated) 5 stars for the cleanliness and customer service at this location. read more