Located in a large shopping plaza by Target, this is a nice store that has everything for your pet's needs. I made an appointment here to get my dog groomed since i saw a special first time customer offer online. Upon arrival, I checked in easily and tried to confirm the new customer special would be applied and they seemed a little confused. I pointed out the sign near the front door advertising this and they said I needed to cancel and rebook. Needless to say I couldn't figure that out and when I came back to pay, the cashier told me that it only applied to a grooming package (definitely was not clear on that in the ad). Besides that, the groomer was nice and understanding especially since this was our pup's first groom. She took a little more time to allow him to get used to it and decompress, and gave us a good description of what he was like and how to better prepare him for next time. He came out looking like a whole new dog who smelled so nice! read more

We love going to this Clairemont neighborhood Petsmart! While the store is always clean/neat and employees very kind, this post is to call out our amazing dog grooming heroes, Michelle W and Jesus, who take the best care of my silly doodle Griffin. We have been going to Michelle W for Griff's grooming since 2023 and have never had a more skilled or patient groomer than her! She has an amazing eye and is incredibly talented. We are so grateful to have found her and thankful that she always makes Griff look his best! Jesus consistently does an exceptional job far above any other baths Griffin has gotten. He always comes back impossibly soft, perfectly fluffy, and even with neatly trimmed paws! It is clear how much Jesus loves the fur babies he works with and his quality of work is incredibly high. Griff has gotten baths at Petsmart before from other workers and come back knotted, still wet, and bedraggled. This is never the case with Jesus and we so appreciate him! read more

I love the location of this Petsmart near Target. The other Petsmart we frequent seems to be low in stock on items we need so we have started coming to this location for our furry friends needs. Staff is great. I like using curb side delivery as well. Our curb side delivery experience has been great, an employee brings items right away. Their app is so user friendly, I love clicking off the deals and earning points with every purchase. We will definitely remain loyal customers. read more

I don't know what it is, but every time I go into PetSmart the cashier that was there this morning. It's not very friendly, and sometimes she's quite rude. read more

Excellent PetSmart with a great staff of dedicated and helpful employees. We found some really great stuff here for our doggos. Collars and toys were our main focus. The staff were all super nice and very helpful. read more

BEWARE.. This a place to have your dog PROFESSIONALLY groomed. It is basically a hack shop at best, if you don't care about what your dog looks like after they have been groomed, then I suppose this is the place. Especially if you have a higher maintenence breed such as a Maltipoo. Out dog came in nice, clean and fluffy. Afterwords, he was completely shaved and hacked with barespots. I believe it is untrained groomers who are either lazy or just taught to turn and burn grooming all day. read more

PetSmart - Pet Groomers Near Me - San Diego, California

the way a customer is treated needs to be improved. the whole thing started by me checking out and being charged $95 for what I needed. Great, fantastic. My card is charged and the credit card terminal says "Approved, Thanks" but their register didnt print out a receipt. The nice girl ringing me up, says "oh there was a glitch, I need my supervisor" ok fine. the supervisor comes up **with an attitude right out the gate. before words are even spoken, she was rolling her eyes.** She immediately states "I have to run your card again. it was just done as a hold. you can't leave" ummm no, while waiting for you to come up here I called my bank and they said it was most certainly was NOT a hold and that it was a "pin used purchase" The supervisor stood and argued with me about it saying it didnt go through. IT CLEARLY DID. She refused to look at my bank app that showed the purchase. She refused to listen to my bank who was on the phone listening to all this go down. When I asked for the store manager above her *she looked maybe 18 with cheek piercings** She refused to give her name. Stating "I am the manager" bwahaha ok. At this point I'm shaking and just need dog food. I allow the manager to charge me AGAIN and the funny part is after she did it, it didn't ring up to the same amount as the first time!!! I point it out and she told me she doesn't care. Fast forward 2 days... Guess what wasn't a hold and has now posted to my account! What a dumb you know what.... Prior to leaving I told her if it didn't drop off like she said it would, that I would charge back both purchases...and the supervisor encouraged me too. Petsmart.....is this who you want to represent you, your brand and your money?...your "manager" is indirectly taking money from your pockets. I will be filing a chargeback with my bank for both charges since we don't know which one is accurate and the fact I was overcharged the first time. SMH read more

Viviana, PetSmart's stellar, sales associate, made my little mixed-terrier feel secure and well-cared for--in fitting his new harness.

I have done a few order online and picked up in store at this location because there have been too many times that I go to buy dog food and they have nearly nothing on the shelf. This time I ordered a bag of dog food. When I got there it wasn't ready which wasn't the at all problem. The problem was that the woman who brought it up was clearly annoyed because she couldn't find. She couldn't find it because it was on clearance, she said "we aren't carrying this in the store anymore, which is why it's on clearance". I told her I paid full price for it, she said you have to pay full price if you bought it online and ripped the clearance price off. I was chill about waiting, didn't force the issue on paying $26 instead of the marked $13 and was STILL met with a vibe of inconvenience. I likely won't be coming back, I wanted to go to kahoots to get the food but this seemed more convenient. Next time I'll just go to kahoots. read more

If there are any sporadic stars, they must be absolutely zero. Never come here. The staff has a terrible attitude and is very arrogant. I bought small fish for my fish tank for 29 cents each. I needed to buy ten. She insisted on asking me the size of the tank. I told her it was big enough for the fish and I showed her how big it was. She refused to sell it to me. Did she think I would kill the fish? I've never had this problem at other stores. This woman is very arrogant and thinks she has a doctorate. This is my second review of this store. My dog got a bath here and was not blow-dried. The smell was the same when it was delivered and it was still the same when I took it home. Don't come to this store. You will definitely waste your money. Definitely don't come here. read more

Aisles are well stocked and neat. I was able to find everything I needed to set up a fish hospital tank in a hurry. The store associates at this location are always friendly and welcoming, but I wanted really wanted to say thank you this time when I came in to buy medication and equipment for a hospital tank for my sick fish. I was held up at work and thus delayed in getting treatment for my beloved fish. I also had to rush off to another urgent errand after. At the register, I tried to use a coupon for the fish medication but it didn't apply to the item and I said it's okay nevermind and wanted to rush off as soon as possible. The store associate kindly gave me the discount anyways. It was just like 2 dollars but I think most stores and associates would have understandably not allowed it. The associates in this store are always kind. Also, my fish survived the ich infection! Thank you! read more

@Antonielle C. - I literally opened Yelp to leave a glowing review about Alaina* and her remarkable grooming job on my long-haired German Shepherd, when I stumbled upon this ludicrous comment. I happened to be in the store during the incident and heard the entire exchange firsthand. It's actually comical how far from reality this depiction is. The groomer simply mentioned, 'I believe there may have been a miscommunication.' I mean, if you really want to stick it to corporate Petsmart with false accusations of raci$m, (just for a free dog bath) you might consider accusing an employee that isn't uncannily Latina. I'm just saying ‍... This groomer, Alaina (not Elena), is worth every penny and then some. My German will not go to anyone else and has never left the salon giving less than pristine, stunning, perfection, or DIVINE QUEEN vibes. This delusional review is a living and breathing testament to the phrase, "don't believe everything you see on the internet." Get your dog groomed here folks, you won't regret it! read more

PetSmart - So fresh and so clean clean - Pet Groomers Near Me - San Diego, California

I haven't done a review for anywhere 11 months. Now what pray tell caused me to emerge from my review isolation/hibernation? The customer service at this Petsmart just stood out to me. Everyone was friendly and helpful and had the most positive attitudes. I'm a San Diego original that has transplanted to Texas. Even though they have their "Southern Hospitality" over yonder, this Petsmart dominated in that aspect. If you want pet supplies to keep your pets in stylish Halloween garb or to get waste bags so they can take a spooky dookie, I recommend this fine establishment. P.S. The cats that were up for adoption were 11/10 cute. read more

PetSmart - Cat up for adoption - Pet Groomers Near Me - San Diego, California

Very disappointed in our recent visit to groomers at this location. My poor dog was traumatized from the horrible experience. The groomer did a very poor job in trimming his face. There were uneven pieces all over. His ears weren't even brushed out! But, the worst was a raw piece of skin I discovered on his chest when I got home. They didn't even tell me about it! Never going back there again. They are very unprofessional and have no idea what they are doing! read more

PetSmart - Raw patch where they over shaved! - Pet Groomers Near Me - San Diego, California

I was extremely disappointed with the service or lack of at the pet grooming given today 071325. I have been taking my two dogs here for the past few years and never received the rude and incompetent service as I did today. Not only had they rescheduled my dogs appointment for their convenience to today but they failed to schedule the appointment for both my dogs as we previously discussed over the phone. When I asked to speak to a management staff I was refused that right. Definitely taking my business elsewhere. I do not recommend this company for your fur babies. I started noticing the last couple of times they no longer did their work well and the incompetence is beyond. read more

Lately, PetSmart has been my pet retailer of choice for my Winnie aka Winnie the Poo aka Winnie Bago. This store is conveniently located in a shopping area with Target, Home Depot, Party City, Marshalls, 99 Ranch Market, etc. That makes it a good destination for me because I can cross multiple errands off my to-do list. Once inside, it's important to know that this is a smaller footprint store. So, they won't have everything you might see in the store off Aero Drive or Rosecrans. That is a disappointment for me because Winnie's food is only in the larger stores. But, what you lose in size, you gain in efficiency. You can traverse the entire store in a few minutes. While it feels tight inside, that can be a bonus because you can find what you need a lot more quickly. Annnnnnnnnnnnnddddddddd....never fear! If you're shopping with the kiddos, the animals and fish in the back of the store provide a cute diversion! It's tucked away, but my daughter can gaze forever at the live animals and fish. The employees at this location are friendly and you can tell that there is an attention to detail within the cleanliness and neatness of the store displays. Even though they don't have everything, this store is one that enjoy shopping at! read more

I bought a bag of Hill's Science Diet cat food and it had a coupon stuck on it for a free pouch of cat food. They also had a deal of save 12 cents per pouch if you buy 12 or more so i got 15 pouches. When I checked out, I told the cashier about the free pouch and she took the coupon off the bag and ripped it so she was unable to scan the free coupon! She scanned everything and told me she couldn't scan the coupon where I get one free pouch but assured me I got all the savings. On the screen I told her the savings was just for the saving 12 cents per pouch not for the free one. I wanted the coupon back but she threw it away and assured me the savings took account the free pouch. I am looking at my receipt again at home and no where does it show I got one for free. 15 pouches x 12 cents is $1.80. I saved from buying over 12 pouches but not from the coupon I wanted to redeem . The receipt doesn't reflect the free pouch, and I felt the cashier was dishonest. If she did it correctly, the receipt would show 14 pouches, not 15. Maybe I would have only saved another $1.75 but it's the principle. I've had better luck at another store so I will not return to this one. read more

PetSmart - Cashier tore my coupon but said I got the free pouch. But I saved because I bought 15 pouches x 12 cents = $1.80. She threw away my coupon. - Pet Groomers Near Me - San Diego, California

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Typical PETSMART set up. Dog grooming service are available. Stores overall appearance is semi stocked and clean. Small selection of reptiles, aqua marine life, small mammals and birds . Staff were polite and helpful. read more

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I've been very unhappy with the grooming salon at this location although the grooming salon at Pacific Beach has never given me any issues. Twice in a row now I brought my Australian Shepherd in, and she got a terrible haircut, nothing blended, chunks missing, and overall, you could just tell this person had no idea what they were doing. On top of that, the girl had a terrible attitude and was actually quite rude, even though she was the one that was late back from her lunch break and I was waiting for her for my schedule 2 PM appointment. I ended up complaining which I really hate to do and the manager gave me about $30 off so I still paid 100. Looking back I don't know why I paid for this haircut at all, three people have commented or joked and asked me if I did it myself because it looks so unprofessional. Then I got home and discovered a raw patch of skin that was shaved way too close and now it's super irritated and she keeps licking it. Overall I gave them another chance and this is the second terrible experience, I will never be back. read more

Grooming here is absolutely terrible. I took my dog, Morty, to Mariska C for a trim. He has cuts all over his belly and is bleeding. I didn't ask for a complete shave, but he has no hair near his private area. Instead, he has itchy razor burn. Seriously..do not go here. Morty and I are very sad. This picture isn't even the worst of it.. read more

PetSmart - Pet Groomers Near Me - San Diego, California

So wonderful here! Evelyn and America were great help! I bought a dog stroller and needed help with assembling it!! They did it for me What a great place read more

PetSmart - Evelyn putting it together - Pet Groomers Near Me - San Diego, California

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One of the 2 Petsmart store we shop to. The store is small but clean and well stocked in merchandise. Employees are friendly and helpful if you see one on the floor if you need assistance. In the corner they have a dog training cubicle, also a grooming salon. Plenty of parking, neighborhood store is Party City, Home Depot and Target. I liked coming here to buy our dog's food because they never sold out. Tip: Be sure to sign up for their rewards, your points turn into cash reward you can use for next purchase and I have used lots of it already. read more

PetSmart - Pet Groomers Near Me - San Diego, California

Jesus was a great groomer for my 2 pitskie puppies. He was super patient with their apprehension to teeth brushing and the dreaded blow dryer, thank you! read more

Unprofessional - I wish there was a 0 stars!!!! I cleared my schedule to get my dog showered and groomed, I am very busy and called before to schedule the appointment, when I got there they told me that my appointment is on a different time (it was not as my schedule is pre-booked). They were not willing to see him or take him in even when the error is on their end. If you value your time do yourself a favor and go somewhere else. read more

Well Date of Visit : November 12, 2023 and I Came here to pick up some fish and now As I walk in I go straight to where they sell fish and I was looking at all the different types of fish they got . So I decided on one and the lady working ask me if I needed help so I told her I wanted one fish and she would not sell it to me I told her I have a big enough Tank and she still did not sell it to me !! Then why even have fish for sale if you won't even sell it !! It kind of tick me off !! I came to this pet store before and another lady working there would not sell it to me either what is going on with most of the workers here !! But a couple of days earlier I came here and the man working was quick and helped me with my purchase and I was out in a hurry !! So that is 1 out of 3 workers were helpful !! I Like there selection of pet products here and accessories for your pets needs but Service needs big improvement !! They do got a good selection of fishes here ranging from Freshwater and saltwater plus other types of pets and small reptiles here for you to purchase . Overall I suggest you that if your looking for a pet store and looking to buy fish then I do suggest you go to Petco rather then Petsmart because they will sell you what ever you want !!! Overall I only will return if I need other pet needs but I will not come here for my fish purchase again unless they start selling me what ever fish I want !! read more

The groomers here are awesome, especially when they're dealing with my dramatic pup. Anna is so caring and patient with my doggo.

Emee the Chi loves coming to Petsmart for clothes, toys, and new name tags! I love being able to cut personalized pet tags from the machine here. They don't always have the extra-small size that's needed for her collar but when they do, we buy one. They have a great selection of treats that are inexpensive (I bought some birthday treats with sprinkles for her party favors), and they have a nice clearance section. read more

PetSmart - Emee the Chi riding in to go shopping! - Pet Groomers Near Me - San Diego, California

I am reviewing this based off of the groomer Elena. She is incredibly unprofessional and racist. My mother went to go drop off my dog for a grooming the day before and the groomer did a bad job (not a big deal but definitely not worth the $70 plus tip). So she went back the next day and Elena was the groomer that on the clock. Elena was rude, dismissive and unprofessional. More importantly she said that my mother clearly does not know English and that, that was the issue of the bad haircut. What? I don't understand how she thought that was appropriate. Absolutely racist of her to even question her knowledge and grasp of the English language. I do not understand how she's employed. Definitely never want to go back to this location as long as she's there. read more

very baad customer service ! asked for help for a brunnette girl strong using glasses by 12:30 am and asked help to help me find a procuct amd she said : " no sorry i have to do my job cant do that for you " . whoever is taking care pf that store sucks big ! customer service is the key to have people coming in ! not coming back to that location . i really didnt want to be here doing this review but i have to otherwise you guys are not gonna become better ! customers are everything dont forget that ! thats where your money comes from . read more

Alanis helped me out with a possible finrot issue that my beta (well I'm fish sitting) is experiencing. She was not only knowledgeable, but also gave me a product suggestion that would increase the overall health of the aquarium such amazing customer service and I'm so appreciative. read more

I am a long time PetSmart client and was falsely accused of taking wet food today in front of a store full of people, immediately after being given a hard time to exchange a very bad food I chose for my small pet. Your manager I believe his name was Andrew was wildly inappropriate with extreme hostility and called me a BITCH and said " I acted better than others because I was wealthy". His groomer proceeded to illegally videotape the conversation and denied doing it. I later taped it so I could forward to you or an attorney. I had my own grocery bag I put a few packs of wet food in (would fall through the cart) and other items I usually put in my grocery bag and give to cashier: I went to my vehicle to get a receipt and realized I forgot to purchase the wet food items. Your manager was 10000% inaccurate in his false accusations, hostile, aggressive, condescending, dismissing and abusive causing an escalated and embarrassing issue in your store. Any false police reports should immediately be withdrawn or I will be filing a lawsuit for this against PetSmart. It's on camera the moment I walked in and stated "I can't find the receipt for the dry dog food and forgot to buy the wet food". Only after that, this manager loudly accused me of taking the wet food and did not hear me state I returned to pay for it! I am so angry I want reassurance that SAN DIEGO POLICE DEPARTMENT WAS NOT GIVEN A FALSE REPORT. Rude, unprofessional, judge mental, hostile, diva behavior. Falsely accused a 15 year client of nonsense, called me a "bitc*", and allowed his groomer to video tape me voicing upset over his unethical behavior, which is illegal in the state of California. He demonstrated wreckless behavior in corporate setting and should be terminated for such a liability to this store and to prevent litigation in the future. The other young lady Sky was very composed and empathetic and stated they have frequent theft which is not my problem. I was distraught as I just suffered a major tragedy and the manager told he "didn't care about my loss" and had no empathy for others. Just playing cop, abusing power and being right and egotistical above all else. I will be following up with corporate and the San Diego police department to uncover any false claims and defamation. read more

PetSmart - hostile manager .called me a "bitc*", had his groomer video tape me voicing upset, illegal. wreckless behavior in corporate setting - Pet Groomers Near Me - San Diego, California

I took my snoodle in for a trim, she has super cute curly hair, I specifically said DO NOT shave her, just a trim, and highlight her face, I even showed them a picture for reference. I usually do it myself, but with the holidays coming up I wanted her face to be groomed properly. Well this idea backfired! They literally shaved all of her and just left her face!! WTH! They said she was a little matted so we had to shave her, no you didn't. You could have still just trimmed or called me and let me know and I would have picked her up. Never will I ever go there again, this is just being lazy! Poor thing, it is freezing cold. read more

They've canceled my order twice without any notification or email. Had to call customer service to figure out what was going on.

I went here in search for some bird toys and saw a parakeet sitting all alone. I bought her since she looked a little depressed, and for the first time in my pet career someone finally asked me if I had other birds! A girl named America helped me out that day and she was super knowledgeable. Another customer kept bugging her about frogs when she was talking to me about parakeets and she knew everything the other customer asked, and kept calm and was very nice. She told me parakeets do best in groups and told me and my SO the bird had been alone for about 2 weeks, and was excited we had a bird family already at home. The cashier also chatted with us about birds and was excited the lonely one got to finally have some friends. She gave us some booklets so I could learn more since I only recently learned they do well in groups. I usually don't shop at petsmart but the customer service was so good I'll probably end up back at this location. read more

PetSmart - Bird I bought at this location on far right - doing much better and not lonely anymore :) - Pet Groomers Near Me - San Diego, California

Joshua did a great job on our bath and brush. She smells great, no more itching and her teeth look amazing. Thank you! read more

PetSmart - Cookie post bath and brush - Pet Groomers Near Me - San Diego, California

Store is weirdly stocked with items placed nonsensically. Super hard to find items. Very bad and rude staff. Had zero sense of customer satisfaction or even basic skill of managing lines and blamed customers. I'm switching to other local stores that share much better customer values. Maybe even Amazon has better customer service with a sense of urgency. read more

Poor customer service, would not sell betta fish unless bought heater and other items there I did not want because they were too expensive. Worse pet store ever! read more

We stopped in Sunday afternoon looking to get a fish. Alanis was absolutely stellar! We are starting this aquarium hobby and she was so nice and had great expert tips. This store is just a little further from my home than the competitor I usually go to but I will definitely make the drive from now on. Elizabeth at checkout was also so pleasant and helpful--got me set up w reward points. What a great crew here! Thank you for sending us off so happy w our new fish (-: read more

Because I chose the wrong address, I have no choice but to bathe my dog ​​at this address. After the dog stayed for two hours, I went to pick up my dog. The dog had no scent at all, and the dirt in the ears was not cleaned. This is not a little bit worse than another pet samrt. After my dog ​​was washed at another address the first two times, he came out smelling good and his ears were clean everywhere. It's my fault this time. I didn't read the address clearly and chose the wrong place. But if you want to give your dog a bath, I don't recommend this place at all. read more

Came here because all the other locations were booked full. My dog has been to the groomers many many many time and has always gotten the best compliments from the groomer. This time we booked Anna and it was horrible. I was told 2-2 1/2 hours, get a phone call barley over an hour later telling me she's all set and I need to hurry up because she's freaking out. My dog was still wet in spots, teeth bleeding, one of her nails destroyed and open and only 1 paw pad was shaved. I would love to know what happened to my dog back there but she's fine we just won't be going back. Tipped her $10 too, last time I'll tip before checking my dog out read more

PetSmart - Pet Groomers Near Me - San Diego, California

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