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    PetSmart

    3.1 (25 reviews)
    Closed 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

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    Reviews With Photos

    Yelp approved vet
    Taylor R.

    Sweet vet techs and cashiers. Busy day with pet adoptions outside event and it being a Saturday. Three dogs for pick up went great. Busy street the business is on which annoying to leave or come to. Besides that awesome spot !

    The store manager that excused me of stealing

    I have NEVER been so insulted in my life. I went to Petsmart in St Charles to exchange a dog bed that was torn. I left the defective bed with the cashier at the front of the store. I went to the back of the store, looking for the replacement beds and ran into the store manager, Jacob, who pointed me where the beds were. I decided not to get the replacement, I went back to the register to get a refund and this sorry son of a gun embarrassed me in front of the whole store and said that I did not come in the store with that bed because he didn't see it in my hand in the back and accuse me of STEALING!!! Stupid I bought this box in with me .

    Cute, but scraggly a couple days after a cut. Bow is one I put in her hair.
    Zee C.

    Fish and Customer Service Review: Five stars for this store's service and live fish section. The live fish section includes loads of goldfish of all sizes, saltwater fish, and freshwater fish, plus snails, live plants, frogs, and bettas. The live fish are restocked early in the week, so by the weekend you may find empty or nearly empty tanks of the more popular, cheaper fish, especially if on sale. And unlike that other big pet chain, you're sure to find healthy fish and fairly knowledgeable staff. PetSmart has a 14-day money-back guarantee, so if your fish go belly up you can return them to the store with your receipt for a refund. They'll also check your water free if you bring in a sample to see if your chemicals are out of whack. (The test strips are expensive, so having them check can save you $ over time.) BTW: If you're thinking about getting an aquarium, do your research first. The store setups always look great, big or small, but caring for fish takes more effort than you might think. PetSmart customer service is always good. Staff are polite and friendly. When I can't find someone to help me in the fish area, another employee will find that specialist quickly. When I went in one day with my two dogs trying to find thE right harness for my puppy, one of the employees took extra time to help me figure out how the different harnesses worked. He saved me a lot of time and frustration. Grooming Review: I have the most adorable poodle mix puppy. (It's true. She has 1300 followers on Instagram.) About three months ago, I took Puppy for a groom and it was perfect. Five stars. My only complaint was 1) the tacky PetSmart ribbons they use for hair bows, 2) they don't sear the ends of the ribbons to keep them from fraying, and 3) they don't use a hemostat to put the ribbons in so they come out the next day (which is fine because the ribbons are ugly anyway). When it was time for her next grooming, I took Puppy back to the same store, same groomer. When I picked her up, she looked scraggly. I was SO disappointed. It was a busy Saturday, but I had a scheduled appointment. They had several walk-ins, but that shouldn't have affected my pup. I never even spoke to my groomer the second time, so I'm not sure if she was the one who actually did the work. It wasn't until I got her home that I saw how uneven the work was. I ended up using my Wahl trimmers and smoothing out the cut myself. She's so small, it's not like I needed them to bathe her. She had no mats or tangles. She's raw-fed so her hair is super soft. Easy-peasy. That grooming was a two star job. I'm going to try someplace else next time I need a major trim. For maintenance, I'll just do it myself.

    Omg! These are so adorable.

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    10 months ago

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    2 years ago

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    14 years ago

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    3 years ago

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    8 years ago

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    4 years ago

    This Petsmart is great! Friendly and Grooming takes pride in treating the dogs or cats with care.

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    4 years ago

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    9 years ago

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    13 years ago

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    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Did get a nice response from them.

    Mentioned in 2 reviews

    Read more highlights

    Heritage Grooming - Our pet Stylist Jaime take some time to play with the group !

    Heritage Grooming

    (11 reviews)

    they don't return phone calls. and when they do they are very difficult to deal with. very rude…read moreand dismissive. it's too bad, i used to like them.

    I had excellent service up until my last visit. i always schedule my next appt when I pick up my…read moredog. I was told on my last visit 9/8 my groomer was fully booked, when I asked for another groomer I was told they were booked as well . The reception advised me she would check with each groomer and see if they could squeeze me in. I was never given a reason why both groomers were booked solid seven weeks from 9/8. After waiting more than 24 hours without a call back I sent a text message. I received a call 9/10 stating they had no record of a text or email from me requesting an appt. Needless to say that call was confusing, so I called the reception who was rude, sarcastic, and continuously talked over me. she finally advisedthe reason the two groomers were booked was due to one of the groomers being out on maternity leave. If I was told that up front I would have understood. Instead the receptionist continue to speak to me as rudely as possible. I ended the call and said I do not know what to say. Due to the receptionist's behavior I will not ever go back to Heritage grooming. This all could have been avoided if the receptionist had just said we are fully booked because we have a groomer out on leave. Instead she was nasty, rude, and tried making excuses for her behavior.

    PetSmart - pet_training - Updated May 2026

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