St Charles Grooming has always been super responsive with me and my Havanese when I asked for an appointment. They did a good job grooming and asking what I needed to have done. The staff was friendly though a lot of turnover so my couldn't get used to the same person. She has issues with anxiety but not their issue. The prices are very fair. The only observation is that it takes a long time to groom. That might be a plus for someone else though! They take all breeds. read more

Today, took my dog for grooming to this place . They did a nice job with his fur (wash and cut.) But when I took him home, I saw a few scratches on his sensitive areas. He is 6 years old, and this is the first time he has scratches after grooming. So I don't think they are professional enough and I will search for other groomers. read more

My first visit will be my last visit, when we got home the dog had several cuts on her blood was running down her back leg. When I called the groomer she accused us of somehow cutting the dog, the shop smelled like weed so If your looking to get your dog cut look somewhere else one that won't hack your dog up. read more

I have taken my cat here a hand full of times. They always do an amazing job. My cat never comes home stressed out. They do a better job at trimming his nails down than the vet does. They are under staffed sometimes but they communicate very well with the owners of the pets. I don't know how well they do with dogs but I know for cats they are amazing! Thank you guys for all your hard work! read more

These folks do a super job. Very accommodating to work our dogs in and very attentive to how we like them groomed (mini golden-doodle and a wheaten terrier). Upon pick up again asked if groomed to our liking and willing to make any adjustments if we wanted. They looked great and pretty sure they had a fun time too! read more

I am glad that I found them. My dog looks fantastic after a visit there. The prices are excellent ant the people are very friendly. I highly recommend St. Charles grooming for all of your pets grooming needs. read more

We just recently moved to this area with our 3-year old miniature schnauzer and was looking for a good groomer. When my husband passed by their shop and decided to give them a call, he was told their groomer has done many schnauzer haircut and very good in that. That was a lie!!! The haircut was choppy, shape was completely wrong, eyebrows were way too short, beard was too short, hair on his leg was trimmed in a funny way. This was absolutely the worst haircut my miniature schnauzer ever got. They also used very poor quality shampoo, or they didn't rinse off the shampoo well. My boy came home with lots of dry skin flakes on his skin, it's everywhere. I definitely will not go back to this groomer, especially for anyone who has a schnauzer. read more

Been going here for about a year now and they always do great work. Prices are comparable to other groomers in the area and they are a so friendly and down to earth. You can tell they definitely care about the animals. read more

Kati, the owner, is the hardest working gal in the biz. She's been grooming for around 20 years and always bends over backwards to give critters the best care possible. We love her! read more

They always do a super job. Ask very specific questions about grooming preferences. On pick always ask, genuinely, make sure it's right or will make adjustments if needed. These folks really care and don't just say so with their words, they say so with their actions. read more

I was introduced to this groomer by my parents who have been taking their cats for grooming for several years. When I moved here from Hawaii, my two cats had never been to a groomer (costs $70+ per cat for grooming cats on Maui IF you can find someone who will groom a cat and don't have to travel half the island to get to them!) and they needed just a basic wash, brush and nail trim. Making an appointment is easy, just give them a call and set it up. Drop your animal off and 3-4hrs later, they will call you about 20mins before they are done and you can pick them up. They only accept cash or check, accepting credit/debit cards would make them 5 stars, in my opinion, easier for me. They recently raised their rates a few dollars so on my last visit it was $30 for one cat, was, brush and nail trim. Very affordable! I don't know what heir prices are for dogs but they always seem to have several customers going whenever I've come in. The groomers themselves are friendly and have taken good care of my babies - they are always fresh, clean, smell good and their nails trimmed neatly when I pick them up. Overall, a good experience each time, no complaints and my cats have no behavioral issues after their visits which is important (they hate the car and even if it takes me a little bit to get them picked up, they have these cubbies/crates your animal can "wait" in rather than your carrier) I was living in Saint Peters and it was a quick drive but moved to Kirkwood and will still drive the 25-30mins just to use this groomer because of the positive service! read more

We have used St. Charles Grooming twice since we have relocated to the area. The grooming job itself is fine and the people are nice. Unfortunately, they canceled my dog's appointment - twice - back to back weeks, so my poor dog looked like a mess. The first time they called right before I was going to walk out of the door and the second time 1 hour before the appointment. I can understand personal situations come up, and I guess that's a possible problem that you may run into when you use a family run business (I believe it is). Unfortunately we will not be back because I do not have an extremely flexible schedule, so I cannot simply reschedule. read more

I've been going to St. Charles Grooming for 20+ years, through several ownerships. Until her husband joined the business a few years ago, I've always been very happy with the work they've done with my numerous pets. He has several times made strangely inappropriate comments but since I liked Kati, I simply brushed it off as him being someone who was just socially inept. Recently, I made an appointment to bring in my dog but got a call from him on the morning of the appt, that they were ill and I'd need to reschedule. We reset it for a week later. Not a problem. When I brought my pup in, seeing the husband near the desk, I asked how he was feeling. Instead of acknowledging my question, he told me that I did not have an appointment, that I had missed my appointment and I had to reschedule. I tried to remind him that he had called me the week before and reset the appt for yesterday and, in fact, had noted the new appointment on my phone while we were talking. He began talking over me, saying that I had done this before and couldn't understand why their longest, most loyal customers were so rude. When I tried to defend myself, and tell him I had done no such thing, he told me that they didn't need customers like me. Needless to say, I left and will never go back. Due to my business, I have referred many, many clients, new to the area, to them. I had several give me not so glowing reports, though never any specifics. Now I know why. read more