We just got our first dog and went to Petco and they were great! I want to give a special shout out…read moreto David. This might have been the best customer service I have ever experienced. When we first walked in he greeted us and asked if we needed anything. He also made our very shy dog feel comfortable. You could tell he had alot of experience with dogs and knew what he was talking about. He then proceeded to walk us around the store and help us find everything we needed. Each product he explained what his dog used and whether he would recommend it or not. He was very passionate about the products and very friendly. Needless to say, this will be our new pet store of choice.

The new manager of the grooming salon, Brooke, is unfriendly, our Golden Retriever doesn't even…read morelike her (which ought to tell you something), and she told us we should find another place to get our sweet dog groomed because she apparently didn't like the blow dryers, and she could not guarantee the grooming would be done in less than 4 hours. I signed up for the VIP treatment, which would have meant my dog would be seen right away, but the person who booked my appointment overbooked the groomer, so I was forced to leave my dog for over 3 hours instead of the 2 - 2-1/2 hours I signed up for. We have been going to this Petco for over 20 years with several different dogs. The previous manager, Paige, was great, but she is out with back surgery. Plus, just try to get help finding the right dog food. I needed Pro Plan Large Breed Adult Chicken and Rice formula, but ended up having to find it myself. We like to support local business whenever we can, but not when the employees are incompetent, unfriendly, and dismissive. Chewy.com is cheaper and delivers to my door for free. KennelWood has a much more customer-friendly staff, and they will be our groomers going forward.

My dog loves it. The people are wonderful. He comes home clean, fresh and happy. The dogs get to…read moresocialize which is a highlight of their day.

Having a smooth coated rescue, she doesn't need to be groomed as often as my previous dogs…read more However, she does need to have her nails trimmed regularly. We humans schedule our manicures on the regular, so why shouldn't we do the same for our fur-babies. You can call and schedule a nail trim for your favorite dog. Call, schedule and while you wait in the small reception area, your dog can get a traditional nail trim, or for a few dollars more, you can have the nails done with a grinder which makes the trim smoother. My dogs have always enjoyed the spa treatment, so I go for the full experience. A refreshing bath and a manicure, is well worth it. If you have a bath and brush dog, I highly recommend Cathy. She loves dogs and will put your dogs at ease.

Bathe my dogs here regularly for only $5 with their Dirty Dog Card -$25 for 5 washes. Love the…read moreraised tubs. I feed ProPlan & they have the best prices. Friendly.

Staff are friendly and helpful, there's always need treats and toys to choose from and I love the…read moreDIY wash station. You can buy a punch card which saves you money. Check in with the check out counter to get towels. The wash station has high pressure water with a variety of shampoo to choose from and a dryer. Two spots for two dogs at a time. They also provide aprons, which is appreciated. Great prices made even better by coupons or other specials.

After a year, I discovered that I had left my comments on a Yelp page for a business with a similar…read morename. So, I'm going to simply copy/paste what I wrote then because my opinion hasn't changed. I will add that I have found better services than the other daycare facility I referred to as "my current daycare". Still ... A Howlin' Good Time is the best! (I wish I could rate this 100 Stars!) When I lived in Missouri, earlier this year, my Gracie went to A Howlin' Good Time daycare from the day she was old enough to have her Bordetella shot (at 12 weeks old). Gracie also spent several nights at A Howlin' Good Time and took advantage of their grooming services. While we were in Missouri, I knew this was a 5-Star facility and I knew my Gracie got the best love and service one could get. But I never realized how good A Howlin' Good Time is until I moved away and have used other daycare and overnight services. At A Howlin' Good Time, every staff person knows each pet's name and they know each pet's personal belongings, like harnesses, leashes, etc. At my current daycare, Gracie sometimes comes home with a nametag on her collar (which concerns me that her collar isn't removed during the day) and her name is written on masking tape and stuck to her leach (although I have my nametag on her leash and have asked them to not put masking tape on it). I always thought Gracie didn't love me as much as the Howlin' Good Time staff ... especially Adam. She was always happy to get to daycare, each morning, and not always thrilled to leave. At her new daycare, the staff processes Gracie in and out ... it's almost like she's a number in queue. And she's not so excited about being there. When I picked up Gracie from A Howlin' Good Time, she was mostly clean ... only ruffled from playing so hard with other fur babies. And best of all, she was exhausted from her day's activities. Now when I pick her up from her new daycare, she has wood chip shavings in her hair and she's a mess. At A Howlin' Good Time, potty time is outside in the cleanest environment. In addition to A Howlin' Good Time providing a clean and safe facility, they provide constant attention and entertainment. I've seen photos where the pups chase soap bubbles and play with toys ... as well as take a nap in a separate safe cubicle. They have a full day of attention and activity. The Howlin' Good Time price and fee structure is absolutely reasonable and worth every penny I paid. Gracie got a great start in life with socialization and with trusting people who gave her such loving care. There are not enough words to describe how great Michele and her staff are and how superior A Howlin' Good Time is to three other facilities I've used, since I moved from Missouri. I think Michele's next venture should be consulting with pet care facility owners so better options can be found in other cities. She certainly knows what she's doing and Gracie & I love Michele and her staff for all of the great care we got.

When contacted about their insurance because of the fire (we don't have a few grand for unexpected…read moremedical expenses laying around) we were met with radio silence as to the insurer as well as a response that there's a waiver (they won't provide a copy of) so they don't need to address our concerns. Look we get that our dog could come back with kennel cough (even if they are vaxed) or some parasite because some other dog gave them something - not that the whole building burned down (which no one told us about! Had to find out via a neighbor who happened to see it on FB). When we politely asked for their insurance info again we were met with "we don't have to answer that and we are now sending anything else to spam and will throw away any letter you send us" I don't know about everyone else but that's not how I think you run a business especially after almost killing 70 dogs.

We have a huge, fat, jerk cat (Maine Coon) and a 100 year old, demented, anxious dog. I have to say…read morethe staff here do an amazing job with both animals. The cat has hair for days, and we get him shaved twice a year. Sure, he looks ridiculous, but it cuts down on the hair all over the house. The staff shave every square inch of him, and I mean EVERYTHING. I don't know how they do it (I can't even cut the bastard's nails without him freaking out), and I might not want to know, but I do know he comes home smelling so clean and groomed. I think he appreciates it, because he walks around like he owns the place with his new look. Our dog is at least 14 (she was a rescue 12 years ago), pretty demented, blind in one eye, and very anxious (she gets around well and has no real health problems, just so you know we're not prolonging her existence). She also comes back all fresh, shaved, and smelling fantastic. She's anxious when she goes, but comes back just fine. No trauma inflicted that we can tell. Some may feel the prices are high (about $100 with tip for both animals), but it's worth every. single. penny. to us. The only downside here is the length of time it takes to get an appointment, usually a 3-4 week wait time. So I suggest making your appointment ahead of time.

BAD - My friend boarded her extremely healthy 12 year old dog here and it died overnight. The…read morecompany gave no explanation and the vet found tons of bites and scratches on the dog. Avoid-- they need to be looked into!

Kennelwood is the 2nd home to my 13 year old dog, Wendy. She gets special cuddles from the staff,…read morethey monitor her playtime to ensure that she doesn't feel too nervous with the younger dogs, and she has a designated person who administers her medications (and she has a lot as well as eye drops). Upon hearing that my flight may be delayed recently, they took extra steps to ensure that she had enough of her special dog food. When I pick her up, she is clean, happy, and calm because she has lots of mothers around at Kennelwood. I love having a place like Kennelwood and a team who care for her just like I do! We move around a lot and she has been to several different states and doggy care centers but I have never experienced the love and care that we get when we leave her for short or extended stays at Kennelwood.

Megan and staff are very good with my puppy . The training is great she's blamed down and learned…read morealot. She gets so excited when we get in the parking lot. Thank you everyone. She also will be staying here when I go on vacation.

My favorite place to take my 2 German Shepherd's. Heather, Ashley and Lauren are always so nice and…read moredo such a great job with our girls. Been going for 10 years now and wouldn't go anywhere else.

1st time was great. 2nd time it was ok but this time was told my golden isn't a good fit. Mind you…read morehe not even a yr old yet. Always says he's matted. No he's not, just tangles, I brush him all the time. I dont know if it's because it's Monday or what but a whole different vibe from them today. Will never recommend this place to anyone. I paid my last 140.00!!!!

I was in a pinch to get my puppy groomed before leaving overseas, and since my usual boarding and…read moregrooming place was fully booked, I decided to give this place a try. I called to check their availability and scheduled an appointment for Wednesday at 4:00 p.m. Shortly afterward, they called to let me know they could get me in even sooner, and I was thrilled to take the earlier appointment. When I arrived, I was warmly welcomed by the owner and then introduced to Ryan, who would be grooming Rocco. She took him back and let me know I'd receive a text when he was ready. When I came to pick him up, Rocco was happily playing in a playpen and having an absolute ball (pun intended!). The staff told me he did great and was a joy to work with. Before heading out, I took a quick look around the store. They have a great selection of organic dog food, treats, toys, and other pet supplies. I couldn't have been happier with Rocco's grooming. He looked fantastic, and the entire staff was incredibly kind and welcoming. It was such a positive experience from start to finish, and I'll definitely be back. Highly recommend!

Best grooming experience I've had in many years of owning a dog. Groomers truly care about my dogs…read morecomfort while there. Couldn't be happier with how my dog looks.