This store is great! It has wonderful people who are always really helpful and very knowledgeable about the product and pets. I get all of my pet stuff here and have been a loyal customer since they opened last year. They are much better than the other petsmarts in the area that I've been to and definitely more helpful and better prices than petco. Make sure you ask for their dog trainer, Amber, if you have any dog questions! She was our trainer for our most recent puppy and she really knows her stuff! read more

This location is much smaller than most but they pack a lot into it. The staff is friendly and knowledgeable about their products. However they need to expand their fish department. There is not much to choose from. read more

Awesome! Pros: -Great customer service -Fairly priced items -Kind staff -Wide selection -Free aquarium water testing! Cons: -None! My Experience: I love this store! My first time coming in everyone was very helpful. Multiple employees greeted me and asked if I needed help finding anything. I found everything I needed and checkout was quick, and all service came with a smile : ). My second time coming in (a few days later), I came in just for the free water test, the lady who helped me was very nice and took her time analyzing the results. My water test came back great and they didn't attempt to sell me any unneeded items. Because of this great experience I spent another another minutes just looking around. I did notice that everything is a little bit more than on amazon, but it's worth it to get it same day. Same day shipping can be at least $5 so in comparison, if you need something same day, it's actually cheaper! So I truly only noticed one thing, the fancy goldfish selection is small, but they look healthy so it's fine with me. Summary: I am very pleased to have had such a great experience and I will continue going to this store because because of the great customer service! read more

Horrible! My dogs waited in the cages for five hours (!!) before they even started them! Then they did such a quick chop chop job it looked like my son had attempted to groom them. What a waste of time and money!! read more

I'm writing this review about their fish dept. They have a great assortment of healthy freshwater fish. And reasonably priced. The staff is very helpful and knowledgeable. I bought most of my fish from this location to start my new 50 gallon tank. Their supplies are also well stocked and easy to locate. Really like this store. read more

had an appointment for grooming on the 5th, but came on the 4th by accident, they were nice enough to take my fluff in. moriah was his stylist, and she's such a sweetheart !!! she's amazing and so nice. i use to go to a different petsmart but they were just terrible with customer service and it made me think of how they were with the dogs.. i'm so happy i switched to the rocklin one even though it's further for me. read more

I took my cat here to be bathed and groomed. He is a Domestic Medium hair, if not.. a Domestic short hair. The right side of his neck is slightly shaved due to an abscess being treated. When I got there, they tried to charge me $15 extra for my cat being a Domestic longhair. I said "but my cat has short hair". The groomer then responded with "well your cat looks like he was shaved and that he is supposed to be a long haired cat". I told her that that the only part that was shaved was his neck, but she insisted that we or someone had shaved his whole body. He was not shaved, he just looks kind of shaggy and his hair is slightly short. She then said "we still have to charge him as a longhair because if he wasn't shaved, he would look like a long hair cat". Why would you charge me for a longhair if my cat isn't long haired and you wouldn't even be bathing the same amount of hair as a long haired cat??? It's like me going to a salon with shoulder length hair, going in to get it dyed, but then the stylist decides to charge me for a long haired service because I look like I used to have long hair. That's just ridiculous. Charge for the type of hair that is presented to you, not what you assume "it is supposed to be". I'm not upset about the price, I was upset about the assumption and the unfairness. If he really was a long haired cat, then sure, I'd have no problem paying for him. But he's not, so why should I pay extra for something that doesn't even pertain to me and my cat. These groomers are a joke. I actually find their ignorance hilarious. Luckily they refused to groom my cat, because of his wound. I will definitely not be coming back. read more

I would give this place 5 stars if it had merrick pet food which is what i feed my cat Savannah but they dont. However they are super close to my house, much closer than petco and they have the cat litter and food i feed my other cat so also a plus. Theyre customer service is also good. Hopefully someday they will start selling merrick pet food =) read more

I am or was a die hard petsmart shopper. Until yesterday made an appt. For my 11 pound dog to be groomed. Was told 3 to 4 hours(?) ok I left her there. Came back at about 2 1/2 hour mark to see how much longer. Was told they got busy and needed another 3to 4 hours wth. Why??? All I got were stupid excuses. The manager had an "in house emergency" and left. The groomer was at lunch ... They got busy. In 3 hours they only gave her a bath she still smells. I asked for the bill and my dog they didn't chg me. For giving me back my smelly wet dog. Wow how nice. I guess pet I has a new customer. 5 years and all it took was flippant excuses to lose a customer. It makes me sad but this is what they wanted. read more

I completely agree with the other review that Yelp doesn't want to use. The pet salon at this location is VERY poorly managed. The Salon manager is clueless in how to run her shop and often berates her staff in front of customers. It makes me wonder about how pets are treated with nobody around?? I used to bring my dogs here to be groomed but no longer, based on what I've observed. The store manager isn't much better either. I'll go to a competitor or independent. I also a advise friends and family to avoid this location as well. Perhaps if new management ever comes in, I might reconsider. read more

The dog trainer is excellent! He really understands dogs--and people--and is patient with both!