Cynthia was amazing and groomed both cats (Maine Coons) beautifully in 3 hours. They were clean and happy with their lions cut. I'll definitely be back! read more

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If I could give ZERO stars, I sure would. I'm honestly not sure if they can be anymore rude/unprofessional/lazy at this petsmart, specifically the pet hotel. For such a decent area, such bad customer service and blatant disregard for our bulldogs. Not worth it and will not visit this location again. Update: the Sunday crew is subpar. Alyssa is awesome though! Pick and choose your days for sure! read more

There were a whole host of people with dogs on leashes. Most of them were taking them to pet training. Others were taking their pets to doggy daycare. A few kitties and fish for sale. They have lots of food and supplies for pets. Shared parking lot outside. read more

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Im absolutely livid! I took my sweet dog Luna to Petsmart for her very first grooming with Zaida. Her 10 a.m. appointment turned into 5 hours of torture! They told me she was "perfectly behaved", but when we got home, I found razor burns, cuts, and wounds all over her. She was in pain, traumatized, and had to be rushed to the vet. Manager Josh Mckuciz promised a refund for the grooming and vet bills. I've received NOTHING. No reply to my emails, No refund. No apology. No remorse, No accountability from Him nor the groomer Zaida! My dog suffered for no reason. This is ANIMAL CRUELTY. Zaida should be FIRED immediately! Petsmart, you let this happen and you're doing NOTHING to fix it!! I demand full reimbursement and the grooming footage to see what really happened during those 5 hours! My dog is family and you HURT her!! I will make sure every pet owner knows what you did until you take responsibility!! Pet parents don't risk your animals safety at Petsmart!! read more

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I've been really disappointed with how difficult it is to get a simple nail trim/file for my dog here. There's no option to book an appointment, walk-ins only. Which would be fine if they were consistently available. Unfortunately, I've walked in multiple times and been turned away because no one was available, or because staff had already left due to "no appointments." Most recently, I stopped by at 4:40 PM on a weekday during what's advertised as their "happy hour special," only to find they had already closed, more than two hours before the posted closing time. Not only was I unable to get the service, but I also couldn't take advantage of the advertised special because they were closed. This ongoing issue could easily be solved by allowing customers to book appointments for basic services like nail trims and filing. It would save clients time and prevent the frustration of repeatedly showing up only to be turned away. read more

Please thank Kelsey for her grooming skills and kindness She is fabulous with our 3 dogs.The entire salon is friendly and has many professionally trained groomers read more

PetsMart on Mayo and scottsdale. I had an issue with worms infested in my 50 lb bag of food that created my dog to have worms in his poop. I now have a vet bill of over $500 as of now and had to pay pest control to come and kill the worms that infested my pantry! Thank goodness my dog is ok so far and I hope continues, but as you can imagine, what a stress and worry to deal with. I have been coming to PetsMart for over 5 years, every month spending over $100 each month, as you can see on my history if looked up by my phone number. MATTEO helped me and calmed me. He was so kind and calming and understanding. I came in with my receipt and explained my situation and my worry for my dog and he was understanding, considerate and exchanged it out for me with no issues. Thank you for not adding to my stress and for being considerate and respectful! I will definitely continue my business here. One terrible issue can be turned around when you have someone who helps with good customer service and doesn't treat every customer like they are just trying to get a free bag of food. He was truly a great understanding human. Thank you! read more

Sold me a sick Guinea Pig and now shes sitting alone in a sick ward with little care for quarantine. Her appointment for an EMERGENCY RESPIRATORY INFECTION was delayed so shes going to sit there over this weekend potentially dying because it was INCONVENIENT? to get her in today!? Profits over companionship. Don't fire the person I know over your incompetency. Do not adopt here. PetSmart has given me 2 piggies that I have fully fallen in love with that were sick with things terminal for them over just the past 6 months. read more

Great location they have Banfield a pet hotel and a grooming center. Next door is Whole Foods and there's lots of things around this location so if you're waiting for your dog had an appointment there's lots to do. read more

Tyler, Maddie, Emma and Matteo have been a blessing for me. They've been knowledgeable and eager to always help when I come in for my reptile and my doggo needs. Five stars all the way around. This is the only store I trust for the things I need for my pets. read more

This is a great location. So easy to get to and very well stocked. People are always very friendly and helpful here and when I ask where something is, they often walk me right to the place where I can find it. I feel very grateful to have such a good store that is close by. I highly recommend. I'm in here very frequently. read more

APPALLING experience! A very rude and incredibly UNprofessional employee, Josh, pushed me out of the store at 9:02pm claiming that the register closes and locks down at exactly 9:05pm.While I was about done anyway... I made my rushed purchase at 9:04pm. But NOT believing him... I asked to wait ONE minute until 9:06pm to test the alleged policy by making another purchase of an item at the counter. He "curtly" and rudely refused saying "I'm busy and cannot do that." I persisted, saying that it's not unreasonable to ask him to wait ONE minute. He kept repeating himself saying "I'm busy." When I calmly and politely protested and expressed that it felt like "BS" (NOT bull shit, but "BS") he then accused me of "swearing." OMG! Life's too short for such a lack of cooperation and discourtesy. Josh should be reprimanded for this behavior. It WAS BS! Store #1270, 7077 E Mayo Blvd, Scottsdale, AZ. read more

PetSmart - Store #1270 - Pet Stores Near Me - Phoenix, Arizona

Absolute worst customer service of any store I have shopped in lately. Went to purchase two large cat trees - no flatbed carts to move them. My husband and I loaded them on top of two regular carts with zero assistance. The zero assistance continued at the register and into the parking lot where we loaded them ourselves. Not a single offer to assist even after my husband went to the front to find someone. I assume Matteo is the manager but he seemed very bothered by the associate who asked for assistance when the UPC wouldn't scan. Never acknowledged the customers spending well over $300 on cat trees. Even though a line had formed behind us he just walked off and didn't help anyone else either. Maybe whatever he was listening to in his earbud was more important than waiting in customers and providing customer service. He should not be a manager IMO. Will never be back to this location and not likely to ever shop at Petsmart again. read more

Sadie groomed basil for us and we absolutely love it! She did an amazing job with him and knew how to work with doodles very well! Thank you & we will be rebooking with her! read more

PetSmart - Basil - Pet Stores Near Me - Phoenix, Arizona

Scheduled a day camp appointment and was told at the time of scheduling that they would call and get the shot records. I was confident they would not call so I brought in all of the records with me. The girl at the check in for the doggie hotel was struggling to read the shots and records. I was able to help her out only to find out (1) of the shots they require was not on the paperwork. Ended up missing my appointment to bring my dog back home. It would have been nice if they called the vet to begin with to clarify. The girl was extremely rude and offered no apology for my inconvenience. I will never bring any of my dogs to this store ever again! read more

This review is for the Grooming Salon. I've taken our dogs to this location for grooming a few times. I booked a bath and teeth brush for my dogs with Emily. Excellent experience! Emily is an amazing groomer and provided great proactive customer service. She took such good care of both of dogs and even took the time to provide a Pawgress Report (not all Petsmart groomers do). Emily is the best groomer we've had! read more

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Very clean and well stocked. Cashier Joe was very friendly and funny. I have no complains about this PetSmart location and it's in a great plaza that I visit frequently. read more

DO NOT BUY ANIMALS FROM HERE!!!! If I could negative stars I would. Me and my girlfriend got a beautiful guinea pig that we named s'mores and were honored to love for a week and a day. On the 8th day of having her we noticed something was very wrong, our beloved s'mores was obviously very sick and we rushed her to the vet. She had pneumonia, and she had it bad. The only way to save her was to spend 2,500 dollars on less then 25% change of her even making it to the next day. Unfortunately with us being in our early 20s and college students we didn't have that kind of money laying around and had to make the decision to put her down that day which was not only extremely devastating but which cost us 400$. We are so heartbroken we put our trust in Petsmart when they sold us a sick animal, and then we had to pay the bill. Do not trust them as they've had many cases of doing this same thing to other owners, especially this location in particular. read more

PetSmart - Our beautiful s'mores. - Pet Stores Near Me - Phoenix, Arizona

Great customer service and fantastic location. Clean store and well organized product displays

They were very rude on the phone and in person, they asked if we could move up our appointment 4 hours and we agreed kindly. After I picked him up as we were getting in our car I noticed three of his four paws were oozing blood and he was whining, they did not tell me he has been cut. We have been to a different location for grooming multiple times and have never had any issues. read more

Huge thanks to TJ! I was so worried about my new leopard gecko as she stopped eating for 5 days after 2 weeks of owning her and was suddenly really afraid of me. I could tell she was stressed but she also stopped eating for 5 days which was making me worried. He recommended a warm soak for 15 minutes and the past two days she finally had a couple crickets but today she ate 7 mealworms and I'm just really happy. She even started to crawl on my hand today without running away or being scared and just chills. I know it's only been two days but the fact that she's eating again has made me really really happy. Thank you so much TJ!! Your the man!! Banana thanks you too! She seems to be a happier little gecko and I know she's finally feeling better. She also hangs out her in water dish again. read more

PetSmart - Chiquita Banana - Pet Stores Near Me - Phoenix, Arizona

This is for the grooming department: Horrible Unprofessional This place is a mess They have canceled within minutes before my appointment(s) numerous times There was one gal that I thought I could trust but she butchered my poor baby last time we went there NEVER again - that have horrible customer service This is the Cherry on top .. I was told one of our friends pups DIED due to thru negligence read more

PetSmart - Horrible !!! - Pet Stores Near Me - Phoenix, Arizona

They really need to get their act together here. I am writing this for my girlfriend, simply because she is too sweet to do it. But you've wasted our time now and others need to know. She booked an appointment to get our cat groomed online a week ago. It it was all scheduled, and much needed. He has mats that need to be addressed. So, they called the day of appointment to explain that the groomer had gotten bitten. True or not? Of course I am going to believe you on an isolated situation like this. Now...I am not so sure. My girlfriend explained what needed to be done, and you confirmed that it needed to wait until the following week when the groomer would be back. So she scheduled her work meetings around getting this done because of your assertion that you'd take care of it. She rushed over today and planned. Nope. No groomer. So, you were able to clip his nails for $15. What a waste of everyones time. Now, we are a week later and the mats are still intact. read more

My mom has taken my dog Scout here many times before and now he has came home with the bloody marks and all they had to say was "oh it was just really matted" " hard to work with..it's fine and lied to my brother who had just picked him up and said they didn't have our 60 dollar leash and collar and gave him the shitty one... do not come here if you love your animals. I am so disturbed with the response we got back from them. Disgusting behavior. They could clearly see what they were doing. Inhuman if you ask me.. I will be making sure this gets out to more people. read more

PetSmart - Pet Stores Near Me - Phoenix, Arizona

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I was given a complimentary bath and slight trim for my dog, due to my being unhappy she had to be shaved the month before. When I picked her up I asked when I should have her groomed again. The groomer said I should give it about 4 days after she gets back from training. She said she will probably be upset that she was gone for a month ( half of that, she needs to be boarded because I will be gone) and that you haven't had her very long and she is a rescue. I felt that was very unprofessional of her to make this remark to me. That is really none of her business. I felt like she was judging me. Needless to say, I won't be returning to this place. There are many other groomers to choose from, who have more tact and are kinder. read more

Flight was delayed from Reno to Phx and when we called to ask if there was anyway they could work with us on not being charged an additional day (We land in Phx at 9pm. They close at 9pm), they flat out refused to. I understand them charging us an extra day but the person on the phone (Jasmine) was extremely rude and literally HUNG UP ON ME!!! Terrible customer service. What a waste of $541. read more

My dog LOVES going to day camp. My whole family brings out dogs here. The staff are so incredibly kind, they love Lola as much as I do. (And the pictures I get sent of her are so dang cute). read more

This is a great location The vets at this location really care about your fur baby's. I definitely recommend read more

I have a sweet and submissive American Staffordshire Terrier, I called to send her to day camp so she could play while I was at work. They said due to her breed she can not play with the other dogs and would be isolated even though she has NO history of aggression, the restricted breeds ONLY include pit bull breeds. I do not agree with this policy at all, and don't think it's fair to discriminate against dogs based on breed. I no longer support this business.. read more

I've used pet smart previously in a different state for my grooming needs, and this location exceeded my expectations by far. The staff was warm, friendly, and I was continuously greeted and attended to when walking through out the store. The store was also clean, organized, and easy to navigate. Erika groomed my pet at the salon. She was extremely thorough with asking questions about what I wanted for a cut, and was very cautious to any needs that my dog may have had. She was super helpful, professional, and personable. My dog, Romeo, looks adorable and clean. We will be requesting her every time and using this location moving forward. I have always felt safe with my dog being groomed at pet smart, but Erika made me feel even more confident and comfortable with leaving him there for a few hours. I truly felt my pet was in the best hands. Thank you for your outstanding customer service :) read more

I just left my mini poodle, Luca, at PetSmart Hotel off of Elliot in Tempe. The staff made me feel comfortable from the moment I got there. Luca did great despite him being blind, deaf and senile. Great spot, great staff. Highly recommend. read more

Emily took especially great care of my Australian Cattle Dog who despises the Dremel tool on her nails. My dog gets so scared of the tool that she will try to bite out of panic to make it stop. Emily was patient w/ my dog and succeeded to perfectly smooth her nails! The bath w/ Furminator is amazing too for dogs like mine with an undercoat. Can't say enough good things about these ladies at my neighborhood PetSmart. You're greeted with a smile and know that your fur baby is in great hands when you drop off. Grateful! read more

Banfields is great. Love the vet service. DO NOT BUY KIBBLE FOOD THERE. On two occasions I had to return the bag of kibble i bought there....due to worms in the food. It's a problem in Petsmart's warehouse as the manager told me he has had to accept many bags of kibble due to worms that seem to come from Petsmart warehouse. DO NOT BUY KIBBLE THERE. BUGS BUGS BUGS read more

Today was the second time these guys cancelled on us! The first time was about a month ago and so we thought let's give these guys another chance. Wasted time. Are you even in touch with your customers? Do you know that we love to support local businesses as we have one ourselves. My dog is a small dog? read more

This is a review for the Banfield Pet Hospital. Riley (the famous ROTD dog) and I came here for her rabies vaccination and had a very easy and pleasant experience. We made an appointment since they're pretty busy and were shown in only a few moments after the scheduled time. Checking in was very easy considering how all of the staff are extremely friendly and kind and most importantly- patient. Let me tell you, dogs do not like it when you put things up their butt. The nurse who took Riley's temperature was extremely kind with her and the ordeal went very smoothly. Just two or three minutes later, the doctor came in to administer the shot. She spoke sweetly and calmly to Riley to ease her discomfort and really took her time to make sure she was ready and prepared for the shot. Afterwards she was thorough in explaining what to watch for in case there was a negative reaction. Checking out was simple and they made copies of everything I needed. "wooffff growf howwwlll bark" Riley says she highly recommends this location for all your pet doctoring needs! read more

PetSmart - Riley waiting for her blood test result- what a bummer! - Pet Stores Near Me - Phoenix, Arizona

Booked an appointment for my dog for Saturday. They called me a few hours before to tell me that the groomer called in "sick" (it was New Year's Eve so I don't buy that). They rescheduled me for the next day. The day of the appointment the called me up again to cancel the appointment stating that the groomer was double booked so she she didn't have time to groom my dog. Asked for a manager didn't get one. No one tried to resolve the problem to rebook him. Just sorry, can't do it. Absolutely the worst business around. No pride. No customer service. read more

Ummmm is this a joke??? I've always heard bad things about Petsmart grooming I figured I would just see for myself. Wow should have listened to everyone!!! I will attach the before photo of her sitting in my car before I walked in and the after photo when we got home. I've never seen my dog feels so traumatized. She ran under the bed when she got home and wouldn't come out. I don't know if she was depressed from her haircut or they were mean to her, but I've never seen her act that way. we asked for the teddy Bear haircut!!! Not sure what kind of teddy bear you had when you were little, but this wasn't exactly what we were going for! read more

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Normally I would give Petsmart high ratings but tonight takes the cake. There is a lost cat outside (it's going to be 30 degrees) in the parking lot and I notified the manager thinking they can help. Oh no, we cannot help because of liability but will notify somebody tomorrow was their answer. Really??? The cat is going to wait outside until morning and hope it doesn't freeze to death. Seriously Petsmart- your ENTIRE business model is to help pets. The least you could do was bring it into store and keep at the adoption center or Vet area until morning. Please use some common sense! read more

TJ is a friendly and very knowledgeable person who helped us pick our fish. We appreciate TJ a lot today. Thank you for hiring an associate like him. read more

Long story short. My dog was hurt in their care and they have basically tried not to pay for any medical exams beyond one basic checkup. They instantly started claiming preexisting conditions sprinkled with corporate policy speak. read more