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    PetSmart

    2.8 (83 reviews)
    Open 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Pet boarding

    Full grooming

    4 More Services

    Pet haircut

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Scabs from the razor cuts
    Alena K.

    Im absolutely livid! I took my sweet dog Luna to Petsmart for her very first grooming with Zaida. Her 10 a.m. appointment turned into 5 hours of torture! They told me she was "perfectly behaved", but when we got home, I found razor burns, cuts, and wounds all over her. She was in pain, traumatized, and had to be rushed to the vet. Manager Josh Mckuciz promised a refund for the grooming and vet bills. I've received NOTHING. No reply to my emails, No refund. No apology. No remorse, No accountability from Him nor the groomer Zaida! My dog suffered for no reason. This is ANIMAL CRUELTY. Zaida should be FIRED immediately! Petsmart, you let this happen and you're doing NOTHING to fix it!! I demand full reimbursement and the grooming footage to see what really happened during those 5 hours! My dog is family and you HURT her!! I will make sure every pet owner knows what you did until you take responsibility!! Pet parents don't risk your animals safety at Petsmart!!

    Store #1270
    Bill W.

    APPALLING experience! A very rude and incredibly UNprofessional employee, Josh, pushed me out of the store at 9:02pm claiming that the register closes and locks down at exactly 9:05pm.While I was about done anyway... I made my rushed purchase at 9:04pm. But NOT believing him... I asked to wait ONE minute until 9:06pm to test the alleged policy by making another purchase of an item at the counter. He "curtly" and rudely refused saying "I'm busy and cannot do that." I persisted, saying that it's not unreasonable to ask him to wait ONE minute. He kept repeating himself saying "I'm busy." When I calmly and politely protested and expressed that it felt like "BS" (NOT bull shit, but "BS") he then accused me of "swearing." OMG! Life's too short for such a lack of cooperation and discourtesy. Josh should be reprimanded for this behavior. It WAS BS! Store #1270, 7077 E Mayo Blvd, Scottsdale, AZ.

    Basil

    Sadie groomed basil for us and we absolutely love it! She did an amazing job with him and knew how to work with doodles very well! Thank you & we will be rebooking with her!

    Pawgress Report from Emily
    Natalie R.

    This review is for the Grooming Salon. I've taken our dogs to this location for grooming a few times. I booked a bath and teeth brush for my dogs with Emily. Excellent experience! Emily is an amazing groomer and provided great proactive customer service. She took such good care of both of dogs and even took the time to provide a Pawgress Report (not all Petsmart groomers do). Emily is the best groomer we've had!

    Our beautiful s'mores.

    DO NOT BUY ANIMALS FROM HERE!!!! If I could negative stars I would. Me and my girlfriend got a beautiful guinea pig that we named s'mores and were honored to love for a week and a day. On the 8th day of having her we noticed something was very wrong, our beloved s'mores was obviously very sick and we rushed her to the vet. She had pneumonia, and she had it bad. The only way to save her was to spend 2,500 dollars on less then 25% change of her even making it to the next day. Unfortunately with us being in our early 20s and college students we didn't have that kind of money laying around and had to make the decision to put her down that day which was not only extremely devastating but which cost us 400$. We are so heartbroken we put our trust in Petsmart when they sold us a sick animal, and then we had to pay the bill. Do not trust them as they've had many cases of doing this same thing to other owners, especially this location in particular.

    Chiquita Banana
    Kayla C.

    Huge thanks to TJ! I was so worried about my new leopard gecko as she stopped eating for 5 days after 2 weeks of owning her and was suddenly really afraid of me. I could tell she was stressed but she also stopped eating for 5 days which was making me worried. He recommended a warm soak for 15 minutes and the past two days she finally had a couple crickets but today she ate 7 mealworms and I'm just really happy. She even started to crawl on my hand today without running away or being scared and just chills. I know it's only been two days but the fact that she's eating again has made me really really happy. Thank you so much TJ!! Your the man!! Banana thanks you too! She seems to be a happier little gecko and I know she's finally feeling better. She also hangs out her in water dish again.

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    2 years ago

    Great customer service and fantastic location. Clean store and well organized product displays

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    Page 1 of 3

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    She also trained Rugby in beginner and intermediate, and even got him from the PetsHotel for his classes while we were on our honeymoon.

    Mentioned in 2 reviews

    Read more highlights

    Always Unleashed Pet Resort

    Always Unleashed Pet Resort

    4.1
    (319 reviews)

    Onyx loves this place! I took him there for his first time to board while I went on vacation and he…read morehad the absolute best time of his life lol! I take him there for daycare now for days I want him to play, swim and get some exercise. The staff is great as well. Definitely recommend :)

    On May 31,2026, I dropped off Duke my 4 y/o Great Dane at Always Unleashed at approximately 7 AM…read more I returned at approximately 11:30 AM. When "Joy" in the reception area returned him, he was in acute distress. His face & chest were frothing drool and had difficulty walking. I asked what was wrong, she said Danes "are prone to bloat, there's an ER up the street if you want". He then had a partial collapse in the parking lot and grey(blue) gums. Went back inside to ask if something had happened while he was there. The yard person "Aubrey" said she "noticed he was lethargic but thought he drank too much pool water". There are cameras in the reception area and THEY RECORD EVERYTHING. I'm sure Karen has destroyed this evidence. Immediately went to Blue Pearl ER where they put him on an oxygen tent. The diagnosis "near drowning/near choking". He was seen by a holistic vet and Arizona Animal Hospital (Brett the Vet's clinic) who confirmed the ER diagnosis. So far the bills are $4058 and there will be one more bill next week. Karen Burnett has shirked all responsibility as borne out by all the 1 star Yelp reviews. This was neglect and animal cruelty as defined by Arizona Revised Statute 13-2910. Cruelty to animals; interference with working or service animal; classification; definitions A. A person commits cruelty to animals if the person does any of the following: 1. Intentionally, knowingly or recklessly subjects any animal under the person's custody or control to cruel neglect or abandonment. 2. Intentionally, knowingly or recklessly fails to provide medical attention necessary to prevent protracted suffering to any animal under the person's custody or control. Four (4) dogs have died due to the alleged neglect of Always Unleashed. 1) Matilda Grace (media); 2) Jellybean (media); 3) Virginia C's Yelp 4/2/21; 4) Chris P's Yelp 4/27/24. If I had not shown up when I did, I believe he would have been the fifth casualty Go down the rabbit hole of the 1 star reviews. Karen Burnett has an MO and that is to deny responsibility and try and cloak herself behind the liability waiver. No one waives their rights when it comes to neglect or animal cruelty

    The House of Mutts

    The House of Mutts

    5.0
    (15 reviews)

    I TRUST the house of mutts 100%! I have two shibas and we were looking for a place to board our…read moredogs for the first time. It was scary for us, but we called Mindy and she was so polite and let me ask all the questions I needed! She brought us over to do an evaluation and see how our dogs get along with her Lab and a couple other dogs staying there. Mindy and her husband do such an amazing job at sending us updates with pictures and communicating in a timely manner. It's also nice to know that groups are more intimate so I know my dogs as well as the other dogs staying with them get all the affection and attention they can get! Thank you House of Mutts for being a wonderful place for my pups

    We took our little boy Enzo there for boarding. We hadn't ever left him for more than a night or 2…read more- so to say the least we were wrecks... We took him a few times for daycare before we left and he loved it. They were very attentive and he got to play with other dogs and still got his scratches and pets. He wasn't all that excited to leave. We will continue to bring him for daycare so he can see his new doggie and human friends. Enzo boarding experience was just as great as daycare. They continually send pictures and let us know how he was doing but we could see from his face he was having a grand time. We are so relieved to have a place to leave our precious little boy knowing that he is safe, happy and very well taken care of!!! Thank you House of Mutts!!!

    All-American K-9 Dog Training

    All-American K-9 Dog Training

    4.9
    (294 reviews)

    Before I discovered all American K-9 I was 100% disappointed and discouraged with all of the…read moreprevious training and gadgets that I had tried. I could not figure out why nothing was working. A colleagusuggested that I try a dog trainer named Bob Solomini that he had used in the past. His passion and confidence in Bob convinced me and even though I was very skeptical and worn out I decided to give it one last try. I am excited to tell you about my invaluable experience and what I learned from it: -my dog was only a small part of the problem, but the majority of the behavioral problems stemmed from me. Dogs aren't born knowing how to behave the way humans would like them to, so we as responsible dog owners need to teach them. -we don't automatically realize what we are doing wrong and unless a true professional who really cares can teach us the correct way we can't be sure that we will ultimately have a happy relationship with our pet. -after four years of pulling my hair out and stressful walks with my dog I wound up moving to a new neighborhood, and my dog was totally out of control when I walked him. When he saw people with dogs, he went crazy and I could not stop him from barking and pulling. In fact, he pulled me down a couple of times where I sprained my ankle and another time where I hurt my knee. In fact, most of my neighbors walked the other way when they saw us and complained about my dog's bad behavior. After the first lesson, I immediately knew that I had found something different. Humane, focused,, professional, and results driven. I am so lucky that I found all American K-9 and especially Bob Solomini. I love walking my dog now, and all of my neighbors have praised the incredible transformation that they see. This was literally a life-changing experience for my dog and for me. I am so thankful that I found somebody that really knows what they're doing and really cares -not only is Bob a great person, but also the Best dog trainer that I have ever met. I highly recommend this trainer and business to anyone who is serious about having a great dog!

    All American K‑9 deserves every star. I researched trainers for weeks before choosing Bob, and I'm…read moreso thankful I did. Before training, Maggie was almost impossible to walk, constant leash pulling, barking, and reactivity that made it embarrassing to take her anywhere. Since our very first lesson, she has completely transformed. She's calmer, more responsive, and so much easier to handle. Now I can take her with me to Lowe's or PetSmart and she walks right next to me, relaxed and focused. I even get compliments from people about how calm she is. Bob explains everything clearly and gives you tools that actually work. If you're looking for a trainer who truly knows what he's doing, this is the place.

    PetSmart - petstore - Updated June 2026

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