I took my baby to this so-called groomer; I have a multi-poo 16 lbs soak and wet - they HACK,…read moreSCALD, BALD my dog!!! not very remorseful --they offered no payment, but I wasn't gonna do that anyway.. this trauma left my pet terrified and traumatize!! if you love your pet -- stay away from this location.

As a dog mom I am terrified for the animals left in the care of this establishment. I scheduled a…read morevisit to check out the facility and meet the staff. The out door play area is smaller then the kitchen in my condo BUT more alarming then that is that the staff were unable to answer 2 basic questions: 1) Whats your emergency protocol? 2) What vet do you use for emergency injury situations? The answer to my questions was to hand me a business card for Meg, the general manager and explain that the individual doesn't work the front desk normally. My problem is that no matter what your role is within the facility you should know the answers to these basic safety/emergency questions. At the very least you should know where to find the answers and provide them when asked. No, I never messaged Meg. I'd never trust my child to a day care who's staff was uneducated on emergency and safety protocol so why should I trust my puppy to a staff who can not answer these simple questions. Before we jump on the "they just opened, give them time to find their footing" bandwagon let me again say, the individual didn't even bother to look up policy or anything just handed me a card and said that I should email her. I will say this: It appeared to be a secure location, I had to be buzzed in and there was another 2 doors between me and the rooms the dogs are in. It was clean and appeard organized. All this to say - if you like to be the guinea pig then sure, try them out but if your pup is you kiddo then I caution you to look elsewhere. ​

Dara is very knowledgeable and was great with our dog! She took her time and explained different…read moretechniques that we can try to help with our dog's issues. After she left she took the time to browse amazon and send us links to some products that she thought would be good for our dog's confidence building. I would absolutely reccomend her to others.

Dara has helped with my pup who has serious issues with anxiety...we had days where we couldn't go…read moreoutside without barking/lunging at everyone she saw, now we can go for a walk and see other people and dogs and my pup doesn't feel the need to run away or bark/lunge to protect me! Dara has been so patient, using positive reinforcement, everyone is happy to see her when she comes to visit!! :)

Laurie's help with our newly adopted pup saved our lives! We brought home a 3 month old pit mix in…read moreAugust thinking we were prepared, but quickly learned we had a lot of learning to do. Our vet recommended Dog Crazy Lady and we signed up for the puppy package. Laurie was able to do the phone consult a few days later and came out to our home a week later. Her energy made a difference as soon as she walked in the door! She worked with the whole family, and made suggestions that were easy and realistic. We saw a change in our pup after each training session. She is a whole new dog because of Laurie's help! I highly recommend Dog Crazy Lady! I would give more stars if I could :)

We worked with Tanzi. She was amazing. Due to covid we started off with virtual lessons. She was…read moregreat even virtually, really good at reading body language and our cues. We met her in real life for our last session and she was so fantastic. She has a great easy going yet structured presence. she gave us so many good ideas to help manage our dogs. We are seeing results already. She doesn't try scare tactics or make you feel like you are a bad dog parent if you make mistakes. She is wonderful!!

Yesterday, 5/4/26, my sister took our dog to PetSmart in Owings Mills. Zumba has been to this…read morelocation several times and no problem. In fact, we have used been using PetSmart, different locations, for probably over 20 years without incident. UNTIL YESTERDAY!!! Well, maybe I should say his previous visit as well. So, on the previous visit, around Dec. Zumba's underside was washed but apparently was not conditioned. Zumba is a Shih Tzu, so he is very short. After his last groom, he walked across the grass which was damp and immediately started to matt. I thought they probably did not condition his underside - no big deal. Anyway, he went to PetSmart yesterday for grooming. He had some matting issues under his coat and also on his underside, where he had immediately started matting from the previous visit. The groomer called and said it would cost extra - no problem. 4 hours later the dog still was not groomed!!! He had been washed and partially cut. The dog had apparently been sitting and waiting while they groomed other dogs even though Zumba had an appointment and also paid for additional time. When my sister picked the dog up, the dog looked like he was 96 y.o. and had been drunk for days. The hair on his head is chopped up, his face is chopped up, his beard is uneven, his feet look like he has boots on, hair is hanging down from his genitalia - lots of it. They told my sister they will finish him in the morning (today), now today they are saying Thursday. How they could even let a dog leave their establishment looking the way this dog looks is beyond me. They offered no refund, no discount, charged extra, said they would finish the job today, and now rescheduled to Thursday. This is the worse customer service and grooming service I have ever experienced. I do not recommend this particular PetSmart Grooming service at all. If I could give them a lower score I would. My dog looks so bad, that if I saw him on the street, I would not he was my dog.

I went to pet smart and the poor cat need a home and there so kind and trained you should go it's…read morejust amazing

I came here to get nail trims for my dogs because I was not satisfied with the service at another…read moreplace in the local area. I talked to them about my dogs since it was the first time that both my dogs and I had been there, and I wanted to talk about the baths and other services. Amber took care of the nail trims for both of my dogs while another tech assisted. When I saw that my dogs were comfortable being there, I booked appointments for them for baths. I was initially planning to get a standard bath for both of them, but after reading the information, I decided to opt for an oatmeal bath for my little girl since she is itchier than my little boy. The staff recommended that I get an essential package for my boy, although I was unsure if it was truly necessary to justify the price increase for something that had never been needed before. I was told it would take one to one and a half hours for the baths, and that's about what it took. The nail trims were easy and reasonable. The baths were a little more expensive than I had anticipated and much more so than the place where they used to get their baths in another state. So I'll have to think about whether I want to upgrade beyond a standard bath in the future. I highly recommend their services because they are excellent and took great care of my dogs.

Horrible experience. Went in the store yesterday and brought cat food to the counter. I stood at…read morethe counter for a few minutes, no one ever offered to assist or ring me up. I walked out the store and left it on the counter. I'd rather go to Petsmart

I can say enough good things about this business! We needed help with our Husky mix. He was very…read morehard to control and counter surfed. Having the trainer come to us made sense. I feel very confident that I have the tools and knowledge to be a better owner.

We worked with Tom to prepare our dog for some major life changes, and the experience was beyond…read morewhat we hoped for. From leash skills to preparing for a new baby, he addressed every concern with patience, expertise, and real results. Our dog had a strong prey drive and would lunge at squirrels, birds--basically anything that moved. Walks were stressful and chaotic. After working with Tom, we now enjoy calmer, controlled walks, and continue to work in high-distraction areas. Obedience was another focus--commands like "come," "place," and especially "down" have become reliable, and working still in challenging situations. Tom really emphasized consistency and practice for best results, which helped a lot! Overall, Tom gave us the tools and confidence we needed to help our dog thrive in a changing household. He clearly loves dogs, but just as importantly, he knows how to teach humans. If you're looking for help with obedience, leash manners, behavioral quirks, or preparing for a baby, Tom is absolutely worth it.

Listen, I'm not sure where to start because there's so much I want to cover regarding OLK9's Day…read moreCamp Program. First things first, Craig [Martin] is a Rockstar trainer. Period. Our very first interaction was great...his energy was wonderful...he did not disappoint! He was very methodical with his approach...explaining every step of the process...very engaging...constant updates of the Boyz progress...videos, photos...wait! The photos that I received were Ahhhhhhh-mazing, I mean impressive...only to learn that he's a photographer as well...but I digress. The Boyz are spoiled and I have no shame in stating this...*smile*. But they needed to learn manners. I have two large and very strong Standard Poodles - Mr. Brown and Max. They're extremely smart, pretty obedient in the house, but a huge challenge on walks...my poor dog walker. I wanted to be able to take them anywhere without the extended conversations of sit, stay, what are you doing? you know better... etc. At any rate, I'd been following OLK9 Maryland for some time online. I knew that training for two dogs was going to be a budget buster. Thankfully, I was able to take advantage of the "Black Friday" or "Cyber Monday" (can't remember which one it was). I cannot say enough about the great experience I had...the Boyz were happy to see Craig each day which was a HUGE relief for me. Yes, additional work/training on my part is required...to me that's a no brainer. As a responsible pet owner, I want to make sure that there is consistency and an expectation that my Boyz are well behaved and well mannered. Which means I have to do the work. Funny, as I was driving home from our final session, I was so tempted to take them on a short walk because I knew it would be enjoyable. But decided to wait until morning... I'm so excited to be able to have an enjoyable walk with these guys... less scolding and more bonding. Well worth the time and financial commitment. Thank you OLK9 Maryland for bringing additional joy to our home... things are definitely more "manageable". I'm really looking forward to our walks, especially since there will be NO more pulling! Can't wait to be able to take them to the "brick and mortar" with me once it's open! "Life Changing K9 Training"

I wasted over $1,000 to unknowingly abuse my dog through Off Leash K9. I sought help because my dog…read morewas reactive toward other dogs, loud vehicles, and people. I was desperate to help my dog and myself and Off Leash K9 had good reviews. What these folks didn't tell me was that my dog's reactivity, what I thought was outright aggression, was actually fear - that she was scared of all of these things and trying to protect herself from them. So with the use of the e-collar (really just a shock collar let's be honest), I punished her every time she showed a fear response at Off Leash K-9's direction. This definitely changed her behavior, but rather than helping her feel more comfortable with the things that scared her, we instead punished her for being afraid and taught her to hide her fear responses. I wish I had looked at the science behind dog behavior, because I now know research shows that punishment through things like e-collars, buzz collars, spray bottles, etc. are incredibly counterproductive to changing dog behavior long term and they seriously traumatize the dog. I'm so very grateful to have met a Fear Free trainer who taught me about positive reinforcement. It has improved my relationship with my dog immensely and it has ultimately lead to the sustained behavior change I was looking for. Please do not waste your money on abusive, ignorant training through Off Leash K9.

The training is far too unstructured and repetitive. There is no divergence of training for very…read moreyoung puppies vs. puppies of 6 months. Additionally, there is not much personal counsel from trainers for individual family's questions about their pup's behavior. The outside of the site is cluttered and poorly maintained .

My dog has been through Puppy Kindergarten and Basic Manners…read more Puppy Kindergarten involves some basic obedience; basic agility games (which my dog LOVED); and "pass the puppy," which gets the puppies used to being handled by strangers (loads of fun for both the dogs and the humans!). Every young puppy should go though this class! My puppy left it confident and friendly towards all dogs and people! Basic Manners is a good introductory obedience class. It involves a lot of homework, so be prepared! It was hard for me to notice any improvement in my dog from week to week, but when he took the "final exam" on the last day of class, it blew my mind how much he had learned! As for the instructors, everyone is a certified animal behaviorist or working on certification. They really know their stuff. Since I haven't trained a puppy in a very long time, it put my mind at ease to have their reassurance that my puppy is progressing appropriately for his age and his behaviors are normal. I also really appreciate their willingness to answer questions before and after class, as well as over email during the week, so we can head off any behavioral issues before they develop into real problems. I feel the cost of the classes is comparable to others in the area, and it's an especially great deal when you factor in all the one-on-one instruction and the credentials of the instructors.

Rob Hirsch of East Coast Academy of Dog Training is a knowledgeable and patient teacher .. for my…read moredog Rocky and me! He works with you to understand your goals, and develops custom lessons with clear instructions for success. He always summarizes the lesson at the end, with written homework for consistency and follow through. I highly recommend Rob for behavior training.

I adopted the most wonderful 13 year old boxer/pitbull mix from one of our great local shelters. I…read morewas her third home (which I still can't comprehend why) and she had pretty bad general anxiety and separation anxiety. Given her size and anxiety, I knew I would need some help. I was given a business card for East Coast Academy of Dog Training. The best recommendation ever. Initially, Paige was unmanageable on a leash. Her fear and anxiety caused her to be hyper reactive to wildlife, sounds, sudden movements. She would not respond to commands and she pulled me wherever she wanted to go. The first time Rob walked into my house, the whole energy changed. Rob has the most wonderful voice. He is soft-spoken. He never raises his voice. He has endless patience. Paige loved him from the first moment. For the first several visits, we worked inside on basic behaviors - come, sit, wait, etc. Paige caught on pretty quickly. So did I! It was as much about me learning as it was Paige. Rob always leaves detailed notes covering the lessons of the day. And consistent practice between visits is paramount. Then we began working on leash training for walks. Rob has given me valuable tools to make walks a positive experience for both Paige and I. We are still a work in progress and, weather permitting, I make a point of walking every day. Paige is so much happier and so much calmer. After 5 visits, I kept telling Rob that I needed more training. In his wonderful, calm way, he said that I didn't need more. That I had the tools to be successful and that he was only a phone call away if I needed to talk through anything. Rob never pushes additional visits if he feels you are ready to fly on your own. He has decades of experience. Go check out his website for additional detail. I appreciate Rob so much. He has made both Paige and I so much more confident. I cannot recommend Rob Hirsch and East Coast Academy of Dog Training enough!!!!

We almost signed up my dog for this program and as we were filling out the paperwork, we saw the…read moreattached which is not allowed at all. All of these locations have near perfect reviews and now I know why.

We have a 3 year old chocolate lab who was constantly barking and pulling on the leash. We met the…read moreSit Means Sit Team at the Towson Festival and decided to give them a shot. So glad we did! Finley was so much better after just the first week and we all look forward to going on walks now. Cannot recommend enough.