Services - PetSmart
Bath and groom only
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I was staying in the area a couple nights with my dog, and he needed a bath and nails trimmed. I go to Petsmart where we live, so I found the closets one where we were staying. My dog's groomer was Kendra, and she was SO great! Super sweet and friendly, and my dog liked her. It was the first time a groomer trimmed all his coat and not just the hair around his paws. It made his coat look even better! The two girls who were working the cashier were super sweet too. Thank you for taking such good care of my sweet boy!!
The toys are good, enjoyable for marble my puppy. But are not always tough enough for him. And I generally can't always find what I'm looking for. But that's alright. Because most of the stuff I go there for is items i see on chewy. And what I do find there marble loves. And most of it is useful and convenient. Overall it's a good nice clean store. -Kimberly & Marble
There is amazing staff that work here this was my first time ever leaving my dog Dixie we went to Kauai and we were very far way she was there for 8 days. I received great vibes from Katria (not sure if spelled correctly sorry ) she was wonderful and made us feel great by leaving out teacup yorkie Dixie there was other staff there as well that were. So nice I didn't get their name .. but overall great customer service . She let me know there is dog training so we added that to Dixie's stay and grooming and we bought the coupon book she let us know about . She is a great asset to Petsmart I also want to give Alanis a great compliment she was awesome she brought out Dixie and gave me the update on Dixie when I went to pick her up she explained everything to us and was able to apply our discount from the coupon book we bought .. she is a great asset to Petsmart also .. And she won my heart over when she asked me if she could say goodbye to Dixie Great people here and I will be back and already spread the great news about Petsmart Hotel
Horrifying Experience - I'll Never Trust PetSmart Again On May 5, 2025, I took my dog Coco to PetSmart for grooming. When I returned to pick him up, groomer Anthony asked if I wanted Coco's sweater back on. I said no -- I always inspect him first. That's when I immediately noticed a fresh 1-inch wound on his belly. When I pointed it out, Anthony initially denied it happened there and even suggested Coco came in with the injury. Excuse me? That's not just unprofessional -- it's outrageous. I know my dog, and he was absolutely not injured before I dropped him off. I insisted they call a vet, and to their credit, they did. Coco was seen and treated, and while I wasn't charged for the vet visit (nor should I have been), that doesn't erase what happened or how it was handled. The lack of accountability from the groomer, the initial attempt to deflect blame, and the fact that my dog was injured in their care is enough for me to say: I will never return to this PetSmart location or any PetSmart again. Pet parents, please be cautious. Trust is everything when it comes to our animals, and they lost mine entirely.
DO NOT LEAVE YOUR PET HERE I never leave bad reviews, but this experience was beyond unacceptable. I left my dog at this PetSmart hotel for a couple of days, and what I got back was a completely different dog traumatized, injured, and in pain. My dog has always been sweet, playful, and affectionate, but when I picked him up, he was barely responsive, just lying on the floor with teary eyes. Then I noticed his genitals were bloody and peeling. WTF actually happened to my dog while he was in there??? My dog is a house dog there is absolutely no excuse for this. The fact that he left this place in pain and distress makes my blood boil. This is beyond negligence; this is abuse. I will be contacting corporate and pursuing legal action because NO pet should ever go through this. If you love your pet, stay far away from this place.
CAUTION HELL FOR DOGS CAUTION HELL FOR DOGS STAY AWAY STAY AWAY STAY AWAY Upon picking up my puppy from a short 2 day stay I immediately noticed something was off not only was he dirty but very saddened and low energy that's when I realized things were not okay below our pictures of him prior to his stay at this filthy location and after picking him up , not only was he DIRTY but also showed signs of CLEAR ANIMAL ABUSE clear signs of his GENITALS BEING TAMPERED WITH , to FLINCHING AT ANY SOFT TOUCH I will be escalating this matter as far as I can and reaching out to various resources to get this place SHUT DOWN also reaching out to various ANIMAL ACTIVIST GROUPS THIS IS NOT THE END
Our beloved dog passed away suddenly at PetSmart hotel on Christmas while we were on vacation. The team at this location did everything they could to save him. Even taking their own car to an emergency clinic in chino to try and save him. A few days later we got this bouquet of flowers with a letter from their team. Our hearts are forever broken over the loss of our baby, but this gesture made it even more clear that they truly cared about our baby. We thank them for being there for our dog when he was in need and we couldn't be there. Thank you from the bottom of our hearts.
I want to start off by saying I'm not someone who typically leaves reviews--yet I find myself making many decisions based on what I see on Yelp. So I want to set the record straight here for this Petsmart pet hotel... My partner booked a shared room for our two corgis, Gatsby (almost 6 years old) and Daisy (1.5 years old), at the pet hotel for 7 nights. Upon reading the recent reviews, I had major, major dog mom anxiety about leaving my two angels in their hands. While on the way to drop them off, I strongly contemplated cancelling the reservation based on what I read in the other reviews. But then my partner reminded me that Gatsby stayed at this very pet hotel in December 2021. That was my first time spending any kind of extended time away from Gatsby, and I almost cried as Gatsby hesitantly walked into the back room after being strongly encouraged by the pet hotel employee. Five days later, I got my same Gatsby back, happy as could be. Fast forward about a year, we book him another stay at the pet hotel. This time, Gatsby happily trots right into the back room--no looking back at me-- just, see ya later mom I'm off to have a fun time at the pet hotel! Slightly calmed by the fact that Gatsby stayed at this very pet hotel before, seemingly had a great time, had no qualms in coming back, but actually seemed more excited for his stay, I kept the reservation (knowing however that I would cancel it if I saw any red flags/negative vibes at check in.) Any anxiety I had immediately dissipated upon check in when speaking to the associate at the front desk (I didn't get her name!). She was SO kind, knowledgeable, and left me not just feeling like Gatsby and Daisy would be loved and cared for while we were away, but KNOWING that they would be. Over the course of their stay, we received photo updates and also called for updates. Each time, we got detailed information on how both Gatsby and Daisy were eating, going potty, and how they were doing in group play. We were able to add additional snack kongs and bed time stories via phone, and even scheduled Daisy a grooming for pick up day. On pick up day, we got our two perfect angel corgis back--happy as could be! Daisy (a fluffy corgi) had a beautiful blow out and trim, fresh from the salon. In summary, I would certainly book this Petsmart pets hotel for Gatsby and Daisy again. I would recommend it. They were attentive and responsive, and most importantly, kept my babies healthy, happy, and safe. And while I am sad for those who did not have a similar experience, I want other pet parents to know that we had a very, very positive experience at the pet hotel, and will continue to trust them to keep our babies safe when we are away.
Updating from my last review that is a must to read before reading this. My poor Puffy's vocal cords are damaged. He struggles when he barks and it hurts me to hear it each time. Absolutely no response since my last post from Ontario, Ca Petsmart. Your animal will not be safe there because it will be infected and they will blame it on your dog instead of their Petsmart hotel services. All kinds of dogs will be there and even when you specifically say you do not want it to be around any other dogs, they still admitted afterwards that it was exposed to other dogs. And then they boast that they have a safe and clean environment. Tell that to my dog.
7 years ago
Location was easy. Same shopping center as Target and Big Al's. Parking was pretty full but not something to complain about. Union walking in, we got greeted. Asked where the Puppy Play Date was and was told it's in the far right corner. Was easy to find. The puppy play date/ pet hotel was very nice and welcoming. They have clean areas for playing and training. I was a bit sad that we were the only ones attending the Puppy Play Date.we were greeted and felt welcomed by all of the staff. I didn't catch the ladies names but each one was just as wonderful & nice to my Loki I walked away to see the doggies in the other play area and they looked like they were having fun. Had to have been about 10 doggies. Some were napping while the others played and others hid in the hiding area. I was offered a water and chair by one of the associates who knew I had brought my Loki for his play date. I waked and watched the doggies in the salon area getting their hair cuts. It was nice to be able to watch how they are treated while getting groomed. Very very cute cuts!! A poodle was picked up and she was absolutely adorable with her cut and bows!! After his 2 hour puppy play, he was so cute with his puppy prints & a bright scarf he was given!! I will defiantly be coming back to this PetSmart!! Everyone was so kind and helpful with giving me tips for my new puppy.Thank you Jennifer & Team!! Everyone was exceptional!! Kuddos!! read more
7 years ago
I've been a long time customer of the Pets Hotel On 4th street. Let me start for giving my most sincere thanks to the manager Jennifer Sierra and her staff. The care and dedication that they provide to our pets is exceptional. This Pet Hotel should be used as a model to follow for other ones. Cleanliness, organization, fast service, friendliness of the staff and caring of the pets makes of this place my favorite one. It will always be the home away from home for my pet. read more
5 years ago
7 years ago
CHEMICAL BURNS!!!! This place is horrible! DO NOT LEAVE YOUR DOG HERE!!!!!! RUUUUUUUNNNNNN!!! We have left our dogs there twice and same thing has happened twice!!! Chemical Burns on their testicles!!!!! See pictures attached). Shame on us! It was only for one day, I can only imagine if we would have left them for a longer time! :( They refunded the vet and hotel stay (I had to fight to get both pups refund since they only wanted to refund one) Please read this and DO NOT LEAVE YOUR DOGS OR PETS HERE!!!! read more
7 years ago
I wish I could leave 0 stars! We left our 2 pups boarded here for ONE night and one of them got a crazy chemical burn on his testicles from just one night! (The other pup got a slight irritation too but not as bad as the other.) What kind of cleaning chemicals are used here??! I read another review here of a person that left their dog boarded here for a week and same thing happened and the employees did not even notice! Poor doggie it breaks my heart he was probably suffering all week! Clearly this keeps happening at this location and nothing is being done about it. They refund your hotel stay and pay your vet bill and next! Some changes should be made, it's completely unsafe! Such a huge corporation you would think that you could trust them thinking they would take extra precautions but it's so far from true! I'm attaching pictures of the nightmare my pup went through! I do not suggest boarding your pet here! Not even for ONE night! read more
5 years ago
We took our 1 year old pug to get groomed by Natalie, and she was amazing! We've come here on and off for the last year to get him groomed and it was the first time we had Natalie and she took good care of him! Would definitely recommend her. We also come here, and the Rancho location, for Banfield and we have always been happy with them over other veterinarian hospitals, and have always given our pug the best treatment. read more
5 years ago
Very disappointed with the doggie boarding staff. We booked a reservation for our two boston terriers for two days while we go on a mini vacay. They stated they would call us before our reservation if they needed anything. No call. No email. Nothing. We arrive to drop off our dogs & the girl at the front desk says they can't take one of our dogs (Brody) because his vaccine expired YESTERDAY!! We asked why didn't any one inform us before hand & she just brushed us off & said I don't know but Brody can't stay, its our policy. Rude. We won't be using your dog services anymore. A little communication could have solved this situation days before our arrival but I guess it wasn't very important to them at that time. Suddenly its very important to follow policy. read more
8 years ago
I love bringing Rosie here. We've been using their services (grooming, doggie day camp, and banfield) for the past 6 months; staff has been welcoming and sweet. Grooming: it's easy to make an appt through the app, we've been taking our pomchi for baths. Destiny and Bianca have been very nice and I love reading their notes. Rosie always smells great when we leave. (Weve taken her to other groomers and she never leaves smelling as great) Doggie day camp: we did have an issue arise one day when we left Rosie. She was suppose to get a bath while she was at the day camp. But staff never informed me to sign papers for the groomers, I even asked if there was anything I needed to do and they said no. I came back and of course they didnt give her one. However, the manager was very helpful and apologetic that he waived the fee & he gave us a coupon for half off for the next time we decide to take her. Which we did and we had a wonderful experience. Banfield: we signed up for the wellness plan. Dr. Contreras and assistants have been great. I love seeing her name on the board and in the exam room, So welcoming. We have called a couple of times in regards to health questions & they were always prompt to answer them and empathic. read more
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The associates here are nice and I like their variety of the All Living Things brand hamster chew toys and hideouts. The only thing I had trouble finding was hamster treats. read more
7 years ago
I took my puppy to a puppy play date twice. The first time, we got there right at 12:00 when it was supposed to start but they were still cleaning the play room. I thought maybe they just happened to get behind, so even though I was disappointed he couldn't start right away, I understand that these things happen sometimes. It also happened to be Natuonal Ice Cream Day, so he got some free doggie ice cream at the end. The second time I took him, I arrived about 12:30 (the event still started at 12:00) and they were cleaning the room again! This time I felt like it was a problem because it should've been ready AND I was late (on purpose) on top of that so they definitely should have been done. When I had called to make my reservation for the playdate over the phone, the lady offered him free ice cream after the puppy play date. Since he enjoyed it last time, I agreed. Online, it also said I would get some keepsakes to take home. When I went to pick him, there was no mention of getting any of the keepsakes (a picture, pawprint, and puppy booklet). They just handed him over and said goodbye. Then I asked about the ice cream and how we were told over the phone he could have free ice cream. The girl wasn't sure so she went to ask someone else so told her that they didn't wouldn't give him ice cream because he was a puppy. I told her how he had had the ice cream on his first visit, but she didn't have an answer. A week later, I brought my puppy in to be groomed. He's a small guy, but he has got long hair. The guy said he would pluck his ears, file his nails, brush his teeth, express his anal glands if needed, trim him, and cut the hair around his butt so he wouldn't get poop in his hair while using the bathroom. Well, my pup had been outside and he a bur stuck in the fur around his mouth. I couldn't get it out, so I told the guy about it and he said "okay I see it. No problem." He told me he'd be there for 3-4 hours. I shocked me it would take that long(I was going to wait in the area for him). But since it was such a long time I just went back home. I had dropped him off maybe an hour and a half ago when they called and said he was ready. I went to pick him up and he was just extra fluffy. He hadn't gotten his hair trimmed. I have no idea if he actually brushed his teeth or expressed his anal glands. He got so excited to see me he peed everywhere, so I just wanted to get him home to a familiar place. When I got him home I was able to get a closer look at him: he had trimmed the hair out of his eyes (good), nails were filed smooth (good), but he hadn't plucked his ear hairs and he left the burr stuck in his face! So I had to sit down and put him in between my legs to hold him still so I could cut it out myself (which took awhile since he was very interested in the scissors and why they were going near his mouth). I also wanted to buy a basket muzzle to use on him when we go outside because he likes to eat random things off the ground (worms, bugs, leaves, grass, twigs, etc.), but they don't carry the extra small size (neither in store or online). Very displeased with my experiences here. I expected more based on what I paid (I could've done everything myself and saved myself the cash and trouble). I don't imagine myself going back, not even for the vet since when you want to get immunizations, you have to pay a $52 visitation fee on top of the price for the shots. The private vet closer to me doesn't charge a visitation fee. You just pay for the shots. I'll have to find another place to have him groomed or start doing it myself. read more
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I was a little nervous about re-socializing Pumpkin, my dog, after COVID basically wiped out all of my socializing training. The associates did a really good job of reassuring me, giving me tips, and allowing me to consistently check up on my pup. I signed up for the 20 session booking because I started seeing some positive results in the way that Pumpkin interacts with some of my cousin's pets and other stranger's pets. They treat her amazing and I love the little play dates seasonal things they do!! Super happy read more
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I made a puppy bath appointment at the groomers & upgraded to the "Top pup" service with a premium shampoo, cologne spritz & bandana etc. I had a coupon for a free puppy bath as well. Everyone at the salon was very friendly but upon pick up I was dissatisfied with the outcome. He looked the same as when I dropped him off. His ears were dirty even though it comes with a "ear cleaning". & noticed that when they trimmed his nails they cut the quick on 2-3 of them. Overall there's better places to get your dog groomed. I just wanted to use my coupon so.. read more
5 years ago
My review is based upon the grooming department. Our 1 year old German husky has busted this location faithfully the past 6 months and Genna never disappoints us! Max loves getting groom by Genna as soon as we pull up he knows it's grooming day and never hesitates when being turned over to his groomer. So that definitely makes a dog mom happy! read more
7 years ago
Today was my first time bringing my dog Snow to this location for grooming. My poor fur baby is very anxious and nervous when it comes to being groomed and he was long overdue for a cut. Destiny and the lead manager Genna really went above and beyond! I am so happy with the service, professionalism and patience these ladies exhibited today. They could have easily called me and given up on Snow but they didn't even after hours of working on him. They called me and kept me in the loop of things and I really appreciate it. They exceeded my expectations and Snow is back home relaxed and looking like a new man! I will definitely recommend this location and staff to others! Excellent job ladies read more
4 years ago
There were maggots and other bugs on all of the wet dog food and most of the employees were rude read more
7 years ago
Lmao at all these FREAKS and their one star reviews. Clearly if your dog was well behaved enough you'd probably groom them yourselves, right? My second time here this past week was so awesome. I used to get my grooming done at the one off foothill in Rancho so I was a little hesitant to switch groomers but since moving closer to the mall I figured i'd switch out of convenience. Destiny was so gentle with my little brat..I get so nervous with his widdle paws when i clip his nails. He's an awkward and skiddish lil dude lol! Thank you! read more
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