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    Steve's Pet Sitting

    5.0 (1 review)
    Open • Open 24 hours

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    7 years ago

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    Dogtopia - I got a haircut at Dogtopia!

    Dogtopia

    (25 reviews)

    That's my little baby in the picture. She goes there 2x per week. It gives her a chance to run…read moreoff some of her energy and socialize with other dogs and they take good care of her. The staff is great. There have been times when I've been held up in LA and will have to call them last minute to keep Her for the night and their very accommodating. I can also get her groomed there which is helpful because she gets scared when she has to go to a groomer. Oh and if i'm never worried about her, I can just look through the video camera and see her playing with the other dogs. It's a definite, yes for me

    I hate to give this place one star just because I have had several unfortunate encounters with one…read moreemployee in particular, Crystal. To sum it up, she is pleasant until she's not. When you ask her too many questions that's she's incapable of answering or helping you navigate through, she becomes irritated and it shows. Simply put, she needs better customer service training, or a change of attitude because her internal temperament is being projected and spilling into her work and that is unprofessional. My fist encounter with her was when we did our tour, Junior was exceptional is giving a thorough tour and explanation of how the day is run at Dogtopia. Impressive and very clean facility. However, after my tour, Crystal went over the pricing , terms and contract. Of course I had many questions, she answered them to the point. in the end you could sense her frustration. I let it slide, because I was really impressed with the place . The second time, I asked her to make an appointment for me at the front desk. She then refers me to the app, which I was having difficulty navigating. When I asked her for assistance, she didn't not know how to navigate it herself and then annoyingly said- I'll just make it for you here but next time you can just do it on the app. I mean, c'mon it's part of your job, just make the appointment for your customer . The third was my last draw with her, I forgot to make an appointment , and she just gave me so much attitude and almost tried to turn me and my dog away. She said- we might not have enough crates because we're fully booked. Clearly she's making an excuse because if she's capable of problem solving ( which she acts like she is) , then her staff can very well obtain a crate from the other room. I've also had the experience of my dog being placed in the romper room without giving me notice ( which I did not complain about). So I know that moving her to romper is a possibility, instead of saying oh toy box is completely full. Instead of smiling and just make it work, she acted like she was doing me a HUGE favor and I was such a nuisance. I spoke to Junior who was very professional and apologetic about the situation. I am extremely disappointed that amongst your team of extra ordinary professionals like Mercedes, Junior and all the coaches who lovingly welcome my dog, she is the most inauthentic of them all. Junior tried to defend her by saying- I've seen Crystal provide good customer service and my response to that is- she does until the conversation does not go her way. Meaning it's her narrative that we customers have to follow. I think not. Do yourself a favor and provide more training for her, because one bad seed can ruin your well managed business and good reputation.

    Steve's Pet Sitting - petboarding - Updated September 2026

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