Very clean location! Customer service was great we found a box of cat food that was a pack of 16 but only 11 cans were in the box. The very sweet lady at the cashier gave us 35% off when we pointed it. I didn't catch her name but she had adorable overalls on! We wanted to try these new cat treats and so grateful we found them! Definitely will be back, we wish we could adopt one of those cute cats too, I hope they all get good homes. read more

PetSmart - New treats to try for Daishi!! - Pet Stores Near Me - Ontario, California

I was staying in the area a couple nights with my dog, and he needed a bath and nails trimmed. I go to Petsmart where we live, so I found the closets one where we were staying. My dog's groomer was Kendra, and she was SO great! Super sweet and friendly, and my dog liked her. It was the first time a groomer trimmed all his coat and not just the hair around his paws. It made his coat look even better! The two girls who were working the cashier were super sweet too. Thank you for taking such good care of my sweet boy!! read more

PetSmart - Bath. Nails cut. Hair/coat trimmed - Pet Stores Near Me - Ontario, California

The toys are good, enjoyable for marble my puppy. But are not always tough enough for him. And I generally can't always find what I'm looking for. But that's alright. Because most of the stuff I go there for is items i see on chewy. And what I do find there marble loves. And most of it is useful and convenient. Overall it's a good nice clean store. -Kimberly & Marble read more

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There is amazing staff that work here this was my first time ever leaving my dog Dixie we went to Kauai and we were very far way she was there for 8 days. I received great vibes from Katria (not sure if spelled correctly sorry ) she was wonderful and made us feel great by leaving out teacup yorkie Dixie there was other staff there as well that were. So nice I didn't get their name .. but overall great customer service . She let me know there is dog training so we added that to Dixie's stay and grooming and we bought the coupon book she let us know about . She is a great asset to Petsmart I also want to give Alanis a great compliment she was awesome she brought out Dixie and gave me the update on Dixie when I went to pick her up she explained everything to us and was able to apply our discount from the coupon book we bought .. she is a great asset to Petsmart also .. And she won my heart over when she asked me if she could say goodbye to Dixie Great people here and I will be back and already spread the great news about Petsmart Hotel read more

PetSmart - Our Baby Dixie - Pet Stores Near Me - Ontario, California

Horrifying Experience - I'll Never Trust PetSmart Again On May 5, 2025, I took my dog Coco to PetSmart for grooming. When I returned to pick him up, groomer Anthony asked if I wanted Coco's sweater back on. I said no -- I always inspect him first. That's when I immediately noticed a fresh 1-inch wound on his belly. When I pointed it out, Anthony initially denied it happened there and even suggested Coco came in with the injury. Excuse me? That's not just unprofessional -- it's outrageous. I know my dog, and he was absolutely not injured before I dropped him off. I insisted they call a vet, and to their credit, they did. Coco was seen and treated, and while I wasn't charged for the vet visit (nor should I have been), that doesn't erase what happened or how it was handled. The lack of accountability from the groomer, the initial attempt to deflect blame, and the fact that my dog was injured in their care is enough for me to say: I will never return to this PetSmart location or any PetSmart again. Pet parents, please be cautious. Trust is everything when it comes to our animals, and they lost mine entirely. read more

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Had a very pleasant experience with MELANIE! STOP and say hello to this lovely knowledgeable young lady. We decided to buy our bearded dragon from here. Parking is ample as it's located in a huge shopping center. They have a good selection of animals to peak at and plenty of supplies for pets if needed to. Meet a gentleman who takes his dog to doggy day care there and he seemed to be happy with the services provided. If y'al need a pet bearded dragon, stop by here and ask for Melanie! Watch out for the rude lady... wish I'd caught her name. read more

DO NOT LEAVE YOUR PET HERE I never leave bad reviews, but this experience was beyond unacceptable. I left my dog at this PetSmart hotel for a couple of days, and what I got back was a completely different dog traumatized, injured, and in pain. My dog has always been sweet, playful, and affectionate, but when I picked him up, he was barely responsive, just lying on the floor with teary eyes. Then I noticed his genitals were bloody and peeling. WTF actually happened to my dog while he was in there??? My dog is a house dog there is absolutely no excuse for this. The fact that he left this place in pain and distress makes my blood boil. This is beyond negligence; this is abuse. I will be contacting corporate and pursuing legal action because NO pet should ever go through this. If you love your pet, stay far away from this place. read more

PetSmart - Pet Stores Near Me - Ontario, California

Updating from my last review that is a must to read before reading this. My poor Puffy's vocal cords are damaged. He struggles when he barks and it hurts me to hear it each time. Absolutely no response since my last post from Ontario, Ca Petsmart. Your animal will not be safe there because it will be infected and they will blame it on your dog instead of their Petsmart hotel services. All kinds of dogs will be there and even when you specifically say you do not want it to be around any other dogs, they still admitted afterwards that it was exposed to other dogs. And then they boast that they have a safe and clean environment. Tell that to my dog. read more

PetSmart - Puffy resting. - Pet Stores Near Me - Ontario, California

We've been loyal customers at this PetSmart for about three years and have always liked the staff they're kind and great with our dog. However, the last two visits have left us really disappointed. Our dog came home itchy, and we found fleas and lice on him both times. We know he didn't arrive with them, so this has been very frustrating. We hope management takes this seriously because we've always trusted this location. read more

First of all you need to train your groomers to treat customers with more respect. I brought my dog poppy yesterday to be groomed and I stood around for 10 to 15 minutes while the groomers finished grooming dogs. No one answered the phone until 10am yesterday. Once I got a groomers to assist me I received a nasty phone call telling me to come pick my dog up because I had left poppy for over an hour since kiara called. I was at my dogs veterinary office for over an hour. Sorry Then once I did arrive no one was at front counter. I had to get the front cashier to call the groomers to bring dogs out for pickup. I tipped kiara but the service was not great. My dog still had tear stains and I paid extra 25 for that type of package to have tear stains removed. I will not come back to this store despite excellent customer service from fish and front counter just because of the less than one star service of grooming read more

CAUTION HELL FOR DOGS CAUTION HELL FOR DOGS STAY AWAY STAY AWAY STAY AWAY Upon picking up my puppy from a short 2 day stay I immediately noticed something was off not only was he dirty but very saddened and low energy that's when I realized things were not okay below our pictures of him prior to his stay at this filthy location and after picking him up , not only was he DIRTY but also showed signs of CLEAR ANIMAL ABUSE clear signs of his GENITALS BEING TAMPERED WITH , to FLINCHING AT ANY SOFT TOUCH I will be escalating this matter as far as I can and reaching out to various resources to get this place SHUT DOWN also reaching out to various ANIMAL ACTIVIST GROUPS THIS IS NOT THE END read more

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If I could I would leave negative stars, I get to the store 6:50pm before they close to do in store pick up the employee with the mid long hair tells me their closed when they actually close at 7pm. Then he says he was locate my order and tells me it has not been picked yet when I had my order around noon and received the notification my order was ready to pick up. I have been coming here for 3 / 4 years here with no problem until this rude employee. read more

I picked my American Bully up Sunday afternoon after a 2 night stay at the Pet Hotel as soon as we got home he ran straight to the backyard and vomited what look like his entire meal at first I thought it was a nervous stomach but then he began to have diarrhea. I took him to the Veterinarian and I was told he had an infection he was a perfectly healthy dog before I dropped him off. Now I ended up with a $918 bill. Never again will I board my dogs here. Oh and check your bill before you pay it, I was there by 12pm checkout and they still charged me a late fee because I had to wait for them to checkin in a dog I wasn't rung up till after 12 read more

I love that they offer photos with santa. My two pups came out so cute in the photo. Before the photos my pup had a accident and I appreciate they have clean up stations where I can quickly clean up the mess. read more

If I could give 0 stars I would, I'm so upset. Called on Saturday to book an appt for the pet hotel for my cat. They let me know they have availability for today, and to make sure to bring in his proof of updated vaccinations. I told them i made an appt for Tuesday for Banfield pet hospital to update his vaccines, they said no problem. When I called today to let them know I'm coming in, they said , he needed the vaccines 48 hours in advance. I told them no one told me that while booking the appt. They said well that's their policy and I would have never booked with them and depends on their services had they informed me. Now I'm freaking out, trying to find a place for my cat, and I'm also expecting so this stress is really bad on me. Will never be back, don't bring your pet here !!!!! read more

Pet Hotel turned away my dog even though we had her Vax up to date. I had arranged reservations over a month ahead and checked on Weds ahead of date to ensure vax requirements. Upon showing up I am told they would not accept my vax paperwork? No working it out. They let us down. read more

I want to start off by saying I'm not someone who typically leaves reviews--yet I find myself making many decisions based on what I see on Yelp. So I want to set the record straight here for this Petsmart pet hotel... My partner booked a shared room for our two corgis, Gatsby (almost 6 years old) and Daisy (1.5 years old), at the pet hotel for 7 nights. Upon reading the recent reviews, I had major, major dog mom anxiety about leaving my two angels in their hands. While on the way to drop them off, I strongly contemplated cancelling the reservation based on what I read in the other reviews. But then my partner reminded me that Gatsby stayed at this very pet hotel in December 2021. That was my first time spending any kind of extended time away from Gatsby, and I almost cried as Gatsby hesitantly walked into the back room after being strongly encouraged by the pet hotel employee. Five days later, I got my same Gatsby back, happy as could be. Fast forward about a year, we book him another stay at the pet hotel. This time, Gatsby happily trots right into the back room--no looking back at me-- just, see ya later mom I'm off to have a fun time at the pet hotel! Slightly calmed by the fact that Gatsby stayed at this very pet hotel before, seemingly had a great time, had no qualms in coming back, but actually seemed more excited for his stay, I kept the reservation (knowing however that I would cancel it if I saw any red flags/negative vibes at check in.) Any anxiety I had immediately dissipated upon check in when speaking to the associate at the front desk (I didn't get her name!). She was SO kind, knowledgeable, and left me not just feeling like Gatsby and Daisy would be loved and cared for while we were away, but KNOWING that they would be. Over the course of their stay, we received photo updates and also called for updates. Each time, we got detailed information on how both Gatsby and Daisy were eating, going potty, and how they were doing in group play. We were able to add additional snack kongs and bed time stories via phone, and even scheduled Daisy a grooming for pick up day. On pick up day, we got our two perfect angel corgis back--happy as could be! Daisy (a fluffy corgi) had a beautiful blow out and trim, fresh from the salon. In summary, I would certainly book this Petsmart pets hotel for Gatsby and Daisy again. I would recommend it. They were attentive and responsive, and most importantly, kept my babies healthy, happy, and safe. And while I am sad for those who did not have a similar experience, I want other pet parents to know that we had a very, very positive experience at the pet hotel, and will continue to trust them to keep our babies safe when we are away. read more

PetSmart - Two happy pups--worn out from all the fun they had at the pet hotel! - Pet Stores Near Me - Ontario, California

Our beloved dog passed away suddenly at PetSmart hotel on Christmas while we were on vacation. The team at this location did everything they could to save him. Even taking their own car to an emergency clinic in chino to try and save him. A few days later we got this bouquet of flowers with a letter from their team. Our hearts are forever broken over the loss of our baby, but this gesture made it even more clear that they truly cared about our baby. We thank them for being there for our dog when he was in need and we couldn't be there. Thank you from the bottom of our hearts. read more

PetSmart - Sympathy flowers - Pet Stores Near Me - Ontario, California

DONT LEAVE YOUR DOGS AT THIS HOTEL!!! me and my family left my dog here over the weekend (4 days). Usually my dog is very excited to see us but when they brought her our, poor thing tried RUNNING out of this place. It was a bit odd but I didn't think anything of it. Once I got home (maybe it was my fault for not checking her during pick up) but she had poop all over her butt she came back home with an ugly rash that ended up getting infected. But let's start from the beginning. When we reserved this, they told us we would be getting daily texts with updates on our dog I had to call every single day for an update. The only time I got an update was the day before pick up with a photo of her. She looked fine in the photo but what stood out was the fact that she wasn't in her OWN bed that they said she needed to have. I thought maybe my mom left her an extra bed during walk through. But after checking in with her, that in fact was NOT our dogs bed. I asked why she wasn't using her bed, the worker said sometimes dogs pee/poop in their beds so they use "donated" beds while they was their personal beds. I went to check her personal bed and it was still as dirty (lol) as it was when I gave it to them. And it did not smell washed. When speaking on the phone about my dogs rash, the worker mentioned my dog didn't want to come out of her room and they didn't want to force her. They mentioned she didn't want to play either and she was just in a corner. BUT in the ONLY update I got from them they said she was having so much fun, she was so sweet and was making new friends. They lied. I brought it up to the worker and the worker said "well we send positive texts to not worry the parents". They tried offering me a free vet visit - absolutely no thank you. They also tried offering a discounted grooming service - ABSOLUTELY NOT. I do not feel safe leaving my dog here anymore. I spoke to the hotel manager Olivia who rudely said "we don't do refunds but in this case we will" came into the store, was a WHOLE other situation trying to get a refund. But this lady didn't even apologize for letting my dog be in an unsanitary place. So. So. So. Disappointed. read more

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Do Not Leave Your Dogs At The Hotel !!!! We Dropped them off Friday morning at 7:30am and picked them up Sunday evening at 4:30pm (3days-2nights). The girl who helped me during pick up told me that both my dogs were fine. They ate regularly. One was shy in the beginning but then was more playful. Our dogs wreaked of urine when we picked them up. Like where in the fuck did they house these dogs? Both dogs have been vomiting since we've picked them up. One of our dogs has bloody stool. We've never had this issues before. All of a sudden my pups are sick. I highly doubt that ironically they just started this when we picked them up. Fuck that. They were there for three whole days. Not once did they call us with these issues. Had to make an appointment to get my dogs seen. Fuck This place. Never again. read more

Don't go here to have your pet groomed, unless you want to be called a liar. I took my mini poodle there to have him groomed, and the nasty groomer told me he was not a poodle. She said he was a mixed breed, because he was to big. Well I know he is a mini poodles because I breed them. They had him down has 5 months instead of six, and instead of just telling me it was going to cost more because of his size she said he wasn't a full blooded poodle. I guess the bad service shows, because no other groomer had an opening on short notice. Pet Smart has lost my business completely. I would have put a negative star rating if given the choice. read more

I've been taking my puppy at the Petsmart Ontario grooming for four months. Today I brought my puppy into see a groomer I'll leave anonymous - I asked her specifically to closely cut my puppies face and she didn't and my puppy looks awful. I'm very dissatisfied with the grooming service. read more

‼DO NOT LEAVE YOUR DOGS AT THE HOTEL‼ If you love your pet, please please please do not leave them here. Your dog will be returned to you traumatized, hurt, sick, and overall a different dog than the one you dropped off. It saddens me to know that this place couldn't care any less about their pets in the hotel. If I could give this place zero stars I would, please do not leave your pet here. read more

terrible customer service, been trying to reschedule my dogs appointment for grooming and i've been hung up on every single time . i'm a very patient person so i wait and call back like normal but nonetheless none of their other departments answered either . ridiculously frustrating for someone who's new to owning a dog and trying to fit in a first haircut. read more

Paid for expensive Furminator grooming and when we picked up our dog he was fully shedding hair everywhere as if he hadn't been brushed at all. Will never use this Petsmart for grooming again. Hair all over backseat and our living room read more

Zero stars. It's pet adoption week or month and I've been trying to adopt a kitten. I called Saturday and was told the adoption agency they work with will be here on Monday. I call Monday and it's pushed back Tuesday. I drive in Tuesday and was told it's been pushed back to Thursday and they took my number. Thursday comes and they never called so when I came in after I called them myself they said they had kittens and we can adopt before they close. I come and the agency isn't there to help us so we have to come in the morning. Here in the morning and we have to answer a questionnaire. They then said it will take two weeks to review it. The emotional rollercoater to adopt a kitten here is crazy. They rather have the kittens in there than to come home with a family. This review is mainly for the agency, however the employees get false information from them and it reflects on the store. read more

Horrible service. We usually go to the Chino/Chino Hills location and it's been fine. We took our dog here today and it was obvious they didn't feed him or take him out all day. He got out and peed for a while and pooped first thing because he couldn't wait. Not only that but he was starving. Came home and the food we left for him wasn't touched and it's obvious they didn't really try to feed him as he attacked his food and water bowl when he got home and was whining as he was so hungry. read more

If I could give zero stars I would. One star is way too generous. DO NOT LEAVE YOUR PET HERE. We dropped our perfectly healthy but stubborn cat at the pet hotel and we noted that he does not go to the bathroom when angry or in a new place. But per their policy they have to take the pet to their vet ($$$) if they don't go within three days. I've called everyday and they are threatening to take him to the vet or we need to pick him up. So we spent multiple hours trying to find a pick up. Now they won't let us pay and are not allowing us to pay ahead of time so we can relax and enjoy our one vacation. They have totally ruined our vacation. And have the audacity to be RUDE. Alex especially was condescending and rude. Don't trust them with your pets! read more

My boyfriend and I recently purchased a puppy and of course the first thing we did was go to Pet Smart to get everything we needed! We were a little lost on what would be best for our chocolate lab but thankfully Yuli was there to help us every step of the way! I honestly feel like she went above and beyond so that we gave our puppy a happy and healthy home! She gave us so many great recommendations and was so transparent with us. Our pup left with so much and loves everything! Thank you so much Yuli! read more

PetSmart - Pet Stores Near Me - Ontario, California

Did you know that NO ONE is in the Pet Hotel from 9pm to 5 am? That's 8 hours that we are paying for our pets to be alone & unsupervised.

I love banfield so much, they're soo sweet and kind, they treat you and your furry babies like family. I've been taking my other cat steeler to banfield for over 2 years, i never had an issue with the company, today was simbas second time coming, and they drew simba the cub on his medicine bag, my boyfriend and i thought it was the cutest and funniest thing ever. thank you banfield for treating me and my two furry babies like family read more

PetSmart - Simba the cub on simbas medicine bag - Pet Stores Near Me - Ontario, California

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I bring my fur babies here for doggie day camp and for hotel stays. I can't praise these folks enough!! These people are very kind and caring. Very accommodating. Last night, I had to pick up my dogs from their hotel stay and the store closed at 7 PM. I was running late driving from Las Vegas and would call to communicate my ETA. We were about to pass 7 PM when I called and begged if they could wait for me to pick up my dogs. Most businesses would refuse and say no which is very understandable because closing time is closing time and I totally understand that. However, these folks listened to my story and agreed to wait for us. We got there eight minutes after closing time and they let us pick up our babies! I don't know who exactly to commend, all of them as a team were wonderful and I am very grateful for their kindness. I highly recommend the store! read more

PetSmart - Our babies during their hotel stay. So happy - Pet Stores Near Me - Ontario, California

Super disappointed and frustrated with this Ontario location. I typically take my 1.5 year old beagle to a location closer to home, but since I had a meeting in Ontario I made a day camp reservation there. I dropped him off at 8:45am, right before day camp starts. I picked up at about 3pm and was then informed that I would be charged for day care instead of camp. I asked why and the associate told me they put my dog in one of the upper level crates and couldn't get him out, so he never made it to camp. My dog is 35lbs and according to PetSmart, any dogs over 25lbs should not be placed in upper crates. My dog gets super anxious when in small enclosed areas and these crates are literally half the size of the bottom ones. Every other location I have been to has NEVER put my dog in an upper crate. What's even more upsetting is they did not even bother to call me to let me know about the situation. I asked my local PetSmart if they normally would make calls and they said absolutely. They informed me that they should call the owner to make them aware of the situation and from there the owner could decide if they want to pick them up or how they'd like to proceed with the day. Since my dog was in the crate the entire time of his stay he didn't go potty until I picked him up. He doesn't go potty in his crate at home, so he held it the entire time there. If I wanted to leave him in a crate all day I would have left him home, saved him from the anxiety and would have saved myself $24. I have always loved PetSmart, but this location gets a thumbs down from me. read more

Horrible communication about medical issues and charges. Without my consent they took my cat to Banfield (which already sucks and is nothing but a corporate money machine) and tried to make me pay for the un-needed exam that I declined. They gave my cat zero time to adjust before become over zealous and taking her to the vet in petsmart. (This is written by a veterinary professional, I understand all that was going on and how unnecessary it was to take my cat to the vet and do lab work on her) Banfield proceeded to treat me like crap and never even had the vet speak to be about all the troubling issues that required them to take my cat to Banfield. read more

Would give a 0 star if possible. The worst experience I've had with groomers. All the girls who work there are so rude. Never bringing my dogs back here again. read more

This is for the grooming service. If I could give a 0 star rating I would. I took my yorkie 7 month old for a Teddy Bear cut and got a messy, uneven shave and charged over $80! I had to call another groomer to fix their disaster, so I ended up paying DOUBLE for their service. Keep in mind my puppy has been to a private groomer before and has gotten A+ reports. The ONLY reason I took him to PetSmart is availability but NEVER again! The PetSmart groomer claimed he nipped at her, he was uncooperative and anxious. The mobile groomer that had to fix him said he was a joy, a love bug and overall great puppy. Lesson learned. Never will I take him to PetSmart!! read more

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Displaces hi I'm Customer Service I can always tell by the way they greet you when you come in always willing to help you. I think the store is well manage and employees are very helpful and willing to help you. That is a plus. read more

I just picked up my dog from Doggy Day Camp and am grateful that I can leave her in their care. Staff is always friendly and my dog gets lots of attention is to play with the friends she has made. She has been going to this Hotel for almost 6 years and I have never been disappointed. I noticed that staff know many dogs by name even though they always seem so busy and there are so many dogs in the day room. Olivia and her team are the best!!!! read more

Location was easy. Same shopping center as Target and Big Al's. Parking was pretty full but not something to complain about. Union walking in, we got greeted. Asked where the Puppy Play Date was and was told it's in the far right corner. Was easy to find. The puppy play date/ pet hotel was very nice and welcoming. They have clean areas for playing and training. I was a bit sad that we were the only ones attending the Puppy Play Date.we were greeted and felt welcomed by all of the staff. I didn't catch the ladies names but each one was just as wonderful & nice to my Loki I walked away to see the doggies in the other play area and they looked like they were having fun. Had to have been about 10 doggies. Some were napping while the others played and others hid in the hiding area. I was offered a water and chair by one of the associates who knew I had brought my Loki for his play date. I waked and watched the doggies in the salon area getting their hair cuts. It was nice to be able to watch how they are treated while getting groomed. Very very cute cuts!! A poodle was picked up and she was absolutely adorable with her cut and bows!! After his 2 hour puppy play, he was so cute with his puppy prints & a bright scarf he was given!! I will defiantly be coming back to this PetSmart!! Everyone was so kind and helpful with giving me tips for my new puppy.Thank you Jennifer & Team!! Everyone was exceptional!! Kuddos!! read more

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Left my dog there last week and now has kennel cough so bad!we asked to see the facility and response was no because of covid