My dog has stayed at this hotel multiple times over the past 6 years he is a really good dog loves people and dogs we've never had an issue with him. The other times he has stayed he come back fine. He stayed there in the last week in June and came back with fleas and his blanket was soaked in water and feces which they said have been left there with him since the day before. He did not have fleas when he got there. Now to last week he stayed from Friday till Monday, first issue I always schedule his stay online never an issue until this last stay they didn't have his reservation or grooming appointment so I came in and they are all booked and only have a small crate for him to stay in he's a big dog so he would only be able to lay down in the crate, then I was sent to grooming to get him an appointment I schedule that go back to the hotel they tell me he will be put in a regular kennel since they had cancellations this all took 40 plus minutes that was unnecessary since it was just supposed to be a drop off. Come to pick up he was scheduled to get groomed at 11am and pick up from the hotel at 5pm, we get there to pick him up he's not at the hotel he's still at the groomers and they have not started on him yet the girl I talked to at the hotel tells me he would be done in 15 minutes so we stayed in the store walked around after the 15 minutes we head to the grooming section and they had just started on him!!! At this point I am a little irritated he is fluffy but he was scheduled at 11 am they should of been done by the time he was getting picked up! So we had to wait about an hr before I got a call telling me they were done with him i go in to pick him up and he's done done at all! He looked/ still looks awful he had patches of undercoat half pulled out some areas unevenly trimmed and one side of both his back legs shaved to the skin while the rest was not even trimmed I was so disappointed since not only did I have to wait an hr past his pick up date for them to "finish" when they had 6 hrs to finish him and they gave me back a half finished dog With a cut on his face and another on his leg. I talked to the manager and he tells me they will me a refund. I went in to get my refund and the lady I dealt with was just rude. I will never use this place again if all that wasn't enough he came back with fleas again!!! After I spent so much time and money getting rid of them before he went back there again! Shitty service, shitty staff don't take your fur babies here the groomers don't care and are unprofessional as well as the managers Find any other place to take your pets not this place! read more

The staff are always eager to greet your furry children and I always find what I need at this location. I also had one of my dogs trained here with Mallory (circa Fall 2009) who had a service dog with her. I learned a lot from her and the class and I recommend taking the puppy training classes! read more

I've dropped off my schnauzer here a few times for the day,no overnight visits, i've always received nice service from the staff. Its hard to tell if my dog actually enjoys it because he can be a real weenie about things. I do appreciate that they are strict when it comes to vaccinations...gives you more peace of mind, I'd like to bring him for the doggie daycamp however his boys havent been neutered just yet so i usually opt for addiing extra playing time with an associate that way he can burn off some of his full day of indulging in the doggy ice cream and peanut butter kong, yes my dog is fat. The prices are pretty reasonable too, will definetly keep coming back. read more

I say give them at least a try. Although. I did cancel my reservation. When I called in to make the reservations for my two dogs, it was very easy. The Rep was very easy going, even contacted my doctor to get the records. It was awesome! I was quoted $165, for 2 small (15lbs each), Friday evening to Sunday evening, which includes, food, 2- 30 min walks, and a selection of a variety of activities for Sunday. I thought it was a great start and I will definitely call back, if needed. read more

I have taken my dog to the pet hotel several times over the year. The fee is reasonable and the staff is extremely polite and the facility is clean and nice. They take good care of my pet. I will be returning and highly recommend. read more

suppper friendly !!! great advice !! somethings i can say are a bit pricey, but i definitely recommend the puppy stater book it has so many great coupons ... the lady who trains the dogs is super helpful and amazing ... and they have a doggy day camp lol so cute read more

If there was a minus 5 rating, I would have selected it. A rating of one is too good for PetsHotel. We trusted that PetsHotel like us, contracts with a pest control vendor to keep the inside and outside of the facility free from venomous insects, such as brown recluse spiders. That is not the case. While boarding our pet with PetsHotel for 8 days while I buried my late father at Arlington National Cemetery in VA, my healthy young 2.5 year old boxer was bitten on the left rear paw and leg by a highly venomous insect believed to be a brown recluse spider when staff took her for her evening bathroom break outside where staff said spiders were known to exist. PetsHotel staff did rush her to the Inland Veterinary Specialist ER in Upland when they heard her yelping and saw her foot and leg had swollen five times it's normal size and the skin was basically exploding and dying from the spider venom. PetsHotel staff told Inland Valley Vet Specialist and me that PetsMart would pay for the vet care, but later the PetsMart Ontario manager said NO, that I had signed a liability release that resolved PetsMart/PetsHotel from liability, even of my pet lost its leg and/or died as a result of the venomous insect bite. That is not true. It's PetsHotel's negligence that caused injury to my boxer. I am suing PetsMart/PetsHotel in small claims court for negligence for not keeping the facility inside and outside free from venomous insects known to harm animals and humans.The incident occurred on July 12, 2018 and my pet is still recovering from the incident. We initially had to take her for bandage changes every three days to prevent her from loosing her leg. Subsequently she had platelet therapy and weekly bandage changes. The cost to date has been close to $6,000. Family and friends have sent me national articles about the horrific deaths and injuries pets have sustained while boarded at PetsMart/PetsHotel. Read the numerous articles about these tragedies. I will never take her to a PetsMart/PetsHotel again. read more

Pet Hotel.....great. Doggie Day Care.....fantastic. Grooming.......TERRIBLE!!!! Decided to get both of my huskies groomed since they usually go to the Petsmart in Mira Loma. They did the Furminator on my girl husky (which I requested) and they CLIPPED my boy!! Anyone who does grooming knows that you do not clip huskies!! Called the manager but he was less than helpful. I will use the Pet Hotel again but will definitely steer clear of the grooming department! read more

I dropped my dog off at the pets mart hotel because I had an amazing coupon. 2 nights free with the purchase of one night. It was going to expire soon, so I thought why not. The hotel area was so nice and well kept. There was windows everywhere to look at the facilities and i did not feel bad at all leaving her there. The employees didn't seem that happy to be there, but the lady who reunited me with my dog was very friendly and she gave me a progress report on how my baby did. How cute is that? im gonna try out the doggy day care this saturday and see how that goes. read more

Took my dog to get groomed yesterday. Rayiana was his groomer. She was sweet, caring, and Rocky loved her. I really appreciate her professionalism. He came out looking like a stud. We will be back just for her. read more

If I could give zero stars I would. I've been taking my dog to a pet groomer in chino hills since she was 2 and she's now 8. But due to the corona virus stuff they are closed because they are a mom and pop groomer that has been in business for over 30 years. So I found petsmart by my house and it was the worst experience I've ever had. First of all I made my dog Lucy a appointment at 0930 and the groomers where late and didn't come in until almost 1000. Secondly she wasn't ready until 1600 which is 6 hours later and I called earlier and they said she would be done in 20 min and would call. They never called and when I showed up all three groomers were just talking in the middle of the groomer room and no one was grooming any dogs, so hmmmm why no call. Lastly I paid $71 dollars for a bath, haircut and teeth brushing. One thing I notice once I got home was my dogs whiskers were still dirty and she smelled like dirt still and a crap load of baby power. Her tail after a bath is usually fluffy and it likes the same as I dropped her off. They DID NOT give my dog a bath there's is no way. They just dusted an crap load of baby powder. FYI find a real groomer to take your dog to. This was my first and last. I've always heard bad things about petco and PetSmart groomers. Now I k so why, unfortunately I was stuck due to her original groomer being closed. STAY AWAY, they will lie and say they did and I know my dog and what she should look like. I didn't get a real chance to look at her until I got home. Then when I called they claimed the manager is not on duty and have to call back. But wouldn't tell me when the manager would be back. Hint BS read more

I took my puppy (11 week Toy maltipoo) to Petsmart to be groomed (puppy wash) before I continue, just let me say; all the dog fur that's just laying on the floor when you walk in should have been my indication Petsmart groomers in Ontario is unsanitary .. Anyway 3 days later I had to take my puppy to the vet (Banfield) because his ear smelled funny and he kept scratching at it, well come to find out my puppy got an ear infection because the groomer got lots of water in his ear. A few weeks later I brought My puppy back to Petsmart groomers and paid 45.00 for a haircut , I asked for a trim and a wanted his facial hair to be rounded (teddy bear face ) I showed the groomer the length I wanted on the display mat she had laying on the counter . 3 hours later the groomer calls back and tells me My puppy is ready to be picked up and says "I had to cut his hair little shorter then we discussed because he was a little matted on his back legs" (I'm thinking ok no big deal) I go to pick up my 11 week old puppy and his coat was completely shaved down to his skin!!! I mean PEACH FUZ!! I was so upset . A few days later I noticed My puppy was coughing and sneezing , My husband took My puppy to Banfield were he was diagnosed with an upper respiratory infection, (kennel cough) My puppy isn't around any other dogs. I'm livid , I call Petsmart and speak to a Manager by the name of MARTY, I explain my dissatisfaction and I ask Marty how often the kennels are cleaned out and he adamantly tells me they're sanitized every night , I said "Just every night " he says "Yes so maybe when you brought Your puppy in it was during the DAY TIME and he could have gotten it from a dog who was in the same kennel before your puppy was put in it "( mistake) After I gave him a piece of my mind and schooled him on sanitation (kennels should be cleaned after each use ) All Marty had to say about his sorry lazy NASTY groomers was "I'm sorry you feel that way have a good day" and he hung up in my face!!! read more

This staff members was so scared, he wouldn't groom our pup. We have a 7 month maltipoo who still isn't used to grooming. He wouldn't even try to groom her because she barked when he came near her. Our pup wasn't familiar with him. He didn't even try to get near her. The guy was like he'd never been around a dog before. She's a maltipoo, totally harmless! read more

I would give 0 if I could, my cat boarded here in pet hotel January 2018. When I picked him up, he was having diarrhea and then he almost die when he got home. I took my cat to vet and done a lot of treatment found out he had parasite from eating something not clean. I called the pet hotel here and they responded he wasn't sick. They are extremely irresponsible and they are careless. I had my car board at other PetSmart before, never have problem. He is a indoor cat very healthy. But ever since boarding at this location he has stomach problems. I would not recommend cat owner to place cat here!!! read more

I literally just left the store, one of the managers, Denise was talking to one of the cashiers when I was standing at the register, I asked to be helped, they said sure and continue talking. Because of the bad customer service, I just immediately left. They need to pay attention to their customers, they can talk, or train when customers are not at the register read more

We have taken our dog to the PetsHotel several times and have been very happy with their service. Always very clean, the staff is friendly and seem to genuinly care about our dog. We always get a suite so he has a little more room. Two thumbs up!! read more

I love this Petsmart! It's always nicely stocked and well kept. The staff is friendly and always greets you as you walk in and out. There Are always associates in each department eager to assist you with all of your needs. It is highly recommended to All animal lovers! read more

We are regulars at this Petsmart. We use them for doggy day camp, dog training, food/snack/toy purchases, travel crate, indoor cage, and for the Banfield clinic inside. The staff is friendly and helpful, and always spoil our dog when he goes in there. We would recommend this Petsmart to anyone. read more

Not worth it! I just spent over $500 to board 3 dogs for 4 nights. Two of them came home with kennel cough even though they are all up to date on their shots including a fresh round of bordetella! ALL of the food I sent with them was gone! They said unless you specify to keep what the don't eat, they toss it out. They handed me the beds and blankets back soaking wet! They washed the WHOLE bed, didn't bother to take the cover off the foam base. How ridiculous is that?!? I had to come home and dry everything and set the foam out in the sun before it got moldy. Check in and check out both take about 30 mins each, so plan for that. They claim one of my dogs didn't go number 2 after 3 walks, but took a nice healthy poo as soon as I left the store. Makes me wonder if she was really even walked!! I should've heeded the other bad reviews and stayed away. Next time I'll take them somewhere that has video cameras so I can check in on them and make sure they are really getting the care I paid for. read more

Given the most recent news of PetSmart and their lack of care and my dogs most recent negative experience with the one in Ontario, I will no longer be shopping at a PetSmart or sending my dogs to the groomers at PetSmart. read more

Don't spray very toxic chemicals or use spray paint at your doors at front. The store had an awful strong smell and to think I had brought my baby in the store!!! Use common sense PLEASE!!!!! read more

I started taking my dog there (doggy day camp) when he was 9 months old. He went weekly until about 6 months ago. I also got another dog a year and a half ago, so they both went together. I cut it to every two weeks, because I didn't feel they needed to go as much now that the male is almost 3 and has a sister. Sometimes, they can get too busy and forget to give you a pawgress report, but it's not a big deal to me. The staff is great! Our babies love them as well. They bend over backwards in regard to customer satisfaction. read more

Love this location! All the staff is very friendly and great with your 4 legged family members.

This review is for the PetsHotel. I was SO pleasantly surprised to find that Petsmart does such a great job with this service. Everyone is so nice and my pug loves their doggie daycare. You can call and check on your pet at ANY time! read more

My experience here has been good; most of the people try really hard to help you find solutions to problems, and considering how few hours they are alloted to schedule associates on any given day, they try to be as attentive as possible. One thing about the Petshotel, since I've noticed a lot of reviews complaining about this kind of thing; you CAN NOT put a note in your dog or cat's belongings asking the associates to give your pets treats "whenever they're good", or to give your dog its vitamin with such and such a meal, when you failed to bring it up with the lobby assistant during check-in. The associates are required to go by the info in the computer, which is input during check-in (changes can be made during the pet's stay if you call the hotel and speak directly with a lobby assistant). During busy season there are sometimes upwards of 10 associates there AT A TIME, which means if they followed your note to treat your dog whenever it was good, your dog would end up sick, barf or have diarrhea all over itself, and end up having to go to the vet, as Petsmart corporate has policies in place surrounding how the hotel handles ill pets. Also, it doesn't matter what your dog or cat's pill/ointment/unguent is for, even if it's an over the counter vitamin, grass-saver pill, or saline solution for cleaning its eyes; ALL OF THESE, in addition to pills for pain, epilepsy, etc. are considered MEDS by Petsmart corporate, and associates are required to input them into the computer upon check-in, or during your pet's visit after it's been seen during a Banfield visit. All you have to do to get a prescription for vitamins, supplements, and other otc stuff is talk to your vet during a visit, say "hey we board at a place with strict med rules, and we give our pet glucosamine/rinse its eyes with eye wash/etc., and we need a prescription on file so it can get these things during its stay, can you help?" Any vet should say yes, and give you a scrip. ALL MEDS must have a prescription from your vet in order to be given to your pet during its stay, AND be in its original packaging, AND be communicated to the lobby assistant during check-in, AND have a med sheet filled out, in detail, explicitly detailing how the med is given to the pet, AND how much of the med is in the bottle must be detailed (pills must be counted, yes, even if there's a jumbo-bottle of 500 of them), AND a daily med fee of $2.00 must be paid for each day any of that med is given (this is because only someone with Senior or Manager status may give meds, according to Petsmart corporate policy). Corporate policy requires any meds found mixed in with a pet's preportioned food by an owner to be picked out, bagged up, kept under lock and key, and given back to the owner upon checkout. This is because all meds must be locked up at all times, may only be handled by a Senior or Manager, and may only be taken out of the locked Med Cabinet or fridge Med Box when meds are in the act of being given, and must be signed off on after every instance given. This ensures none of the meds that have cross-species (ie. human/animal) use can be stolen, sold and abused by new associates who wanted the job because they thought they'd have access to meds like Tramadol, Valium, or Prozac. How do I know all this stuff? I've boarded my pets at Petshotels before, have read all material they've given me to sign thoroughly before signing, and have ASKED QUESTIONS and LISTENED WHEN THEY ANSWERED. It really isn't that hard folks. These people really do love and care about your pets, they are not doing this stuff just to screw with you or make your life hard; they do it for your pets' safety and health. Maybe if more customers didn't act like a-holes when they aren't in and out in 30 seconds, and took the time to engage with the lobby assistants (they're nice, I swear!) and asked them a few questions about this kind of stuff, they wouldn't be so shocked when associates failed to violate health and safety procedure for them. read more

Grooming review only: DO NOT GO HERE. I brought my German shepherd in yesterday to get his nails trimmed, we are currently sitting in the vets office not even 24 hours after because they clipped his nails too short and has 3 bloody paws with multiple nails bleeding. I would never recommend this place to anyone. If they can't do a simple task of clipping nails properly then why would you trust them to do anything else? read more

Absolutely horrible boarding for animals. First off they rejected my bog because of not being current on her shots. I asked if they could do them and they yes, but they would not board her. Crazy thing my German Shepherd, Bella kept crying and would not want to go there when I walked her inside. Then they wanted to charge for food, treats, and for her to be walked and played with. So I called Rancho Regional Veterinary Hospital 909-941-0841. They only charge for boarding. All is included, food, walking your pey and play time and they are way cheaper. Do not take your animal to Persmart hotel! read more

I love the service they give me to my 2 chitzuseverybody was nice and friendly they also give my 5:00 dls discount on the trimming price

Never bring your furbabies to get groomed here. As I walked in with my dog to ask about their prices and make an appointment, there was 2 younger girls grooming some sweet cute dogs and they were so mean to them and they didn't care that we were there. One of them told the dog she was grooming "godd&@$ it stop moving!" It's so sad to see miserable people mistreating animals and doing something they don't like. read more

This rating is for the PetsHotel! I absolutely LOVE this place for doggie day care and boarding! I love that's it's indoors, so you know your dog won't get dirty, and it's perfect for any day regardless of the weather. Most of the time, they can accommodate you for last minute bookings. I always bring my dog here if I'm going out west (I'm from Redlands) or vacationing. They are super reliable, and really take care of your dog. Sometimes, they'll post a pic of them on their instagram page! I don't ever worry when my dog is there. They always give "pawgress" reports and the end of your dog's stay to let you know how everything went; how he/she ate, eliminated, played, and slept. While you're away, you can always call them for an update. They offer a variety of packages for day care/boarding. Customer service is top notch! They do offer half days for day care as well! I absolutely recommended Petsmart PetsHotel! read more

I have two Bully breeds, a female American Bulldog and a male Pit Bull Boxer mix. I boarded them at the Petsmart Hotel for two days and Two nights. When I picked them up Monday morning before work my female didn't seem as excited as I expected and seemed to be moving slowly normally she's extremely energetic and she had some weird bumps under her fur all over her back, I thought this was just her fur being disheveled. I didn't actually pet her and feel the texture until we got to my truck, and my male was just ready to get the hell out of there, he appeared to be fine. I took them home and they were home all day with my wife and daughter. My wife noticed my female seemed to be very lethargic and when she would move or walk, which wasn't often she appeared to be in pain. She laid in basically one spot all day and seemed to have labored breathing and no energy and she vomited all over our bed my wife just tossed the linens in the trash. My male was also in tremendous pain but didn't show it until he was home and couldn't sit or get comfortable due to his scrotum having severe chemical burns pretty much on about 75 percent of the scrotum surface area. When I got home from work and saw this naturally I was pretty pissed. I called Petsmart immediately and they had a ready made explanation, they said it was due to the disinfectant they use to clean. I demanded a Vet appointment and took them in the next evening. I spoke in person with the manager and I told him I was pretty upset even though I was remaining calm, and that I wanted my $150 and the vet bill covered. He explained to me that larger dogs tend to sleep directly on the floor and not the little beds they provide for them so they get exposed. I told him since they already KNOW this shouldn't they inform the customer prior to boarding so we can make an informed decision... I didn't leave my dogs to get exposed to a hazardous material to the point they suffered physical complications. He said it is not a Hazardous material until I challenged him to bring out the MSDS and I would prove to him otherwise. At this point he agreed to pay me my money and they covered the vet visit and treatment. It turns out my female had an allergic reaction to the disinfectant, and also picked up fleas from boarding. She didn't have fleas prior. The only positive is I was refunded my money and they took care of the treatment, however my dogs were still harmed and had the visit been more than just two days I'm afraid the injuries and complications could have been way worse. My advice do not board your animals there, it is not worth the risk. read more

I usually go to the Petsmart in Rancho Cucamonga, but decided to give the one in Ontario a try. I usually visit Petsmart 2-3 a month just for cat dry food or wet food. I feed my cat hills diet & use their manufactured coupons online that you have to input your email and print it. The website only lets you print about 2xs a month and has the date, barcode, etc. I came into the store today & bought a bag of cat food and handed the cashier my coupon. She then says she doesn't know if it's real and calls her manager "Britney" to verify. She then proceeds to tell me that they don't accept printed coupons because it doesn't have the bouncy ball and no "holograph" on it. I tell her I been going to Petsmart for about 6months and I have had no problem with it because the cashiers scan it. She says they will not accept it next time there. When I got home I read their coupon policy and it says they do accept printed manufactured coupons with barcodes , expiration, etc. OR the plastic looking counpons OR ones with "bouncy ball". It took about 10-15 minutes & just for the dang coupon. I'm never going there again because apparently their managers don't know about their coupon policies. I would rather travel farther to the one in Rancho Cucamonga where they do accept manufacturing coupons. read more

great place to let your pet stay at their day care and hotel. had to check in my 2 poms here when the family had to spend 3days in Vegas. they took good care of our furbabies and they know exactly what to do. they encourage you to go on excessive details of your pups wants and needs before checking in, in order for an excellent stay. their store is definitely bigger than the one in rancho and well-kept. read more

Murray spent a day here at Doggie Day Camp when we went to a birthday party in the Riv. It's near Ontario Mills Mall, just off I-15. The store itself is very clean. I sent over my vaccinations the day before our day camp reservation, but one of the employees said that they weren't verifiable as the vaccines (I go to an in-store vaccine clinic for bordatella) were on a handwritten form. The vaccine clinic, however, was able to fax followup, but just one thing to be aware of. The day camp is open until 9pm on Saturdays which was really nice. The staff seemed friendly, too. It seemed like there were a lot of additional services we could get but we didn't really need anything other than supervision and play time for the little guy. Murray spent a day at the day camp in Anchorage, Alaska when we were visiting friends up there, and they gave a report card at the end of the day; while this is by no means necessary, it was a nice added touch, which I wish they had given us. The day camp is $15 for up to 6 hours, or $21 for a full day. read more

So I left my dog in there over the holidays for maybe like 10 days as I went out of town. I come back and my poor little baby was so shook... I can literally see my dogs ribs, I will never ever take her to this "pets hotel" ever again... If you go out of town and need a dog sitter, you're better off paying a friend or something. My dog looks sick. Total disappointment... The only reason why I put "one star" is because you have to. Smh smh smh read more

I brought my rat to the vet in this location for a skin problem. She had been scratching for months to the point of bleeding and scabbing all over her little body. I had taken her to another vet about a month earlier who basically over charged me for two shots that didn't help. And for him being a "specialty" vet. (someone who deals with rodents).. I called Petsmart to get a referral to somewhere that actually might help and was transferred to the vet they have in store. And got in within a couple days due to my work schedule. The veterinarian and staff here were amazing!! Took care of us right away, took a skin sample to find out exactly what was causing the itching instead of just guessing off the top of their heads. And I now know that my baby stella has a bacterial skin infection and is being treated for the right thing. I also found out that besides the scratching she's in perfect health for a three year old rat! I couldn't be happier!!! I defiantly recommend this place to everyone!! read more

I've been here for multiple services so my review is pretty long. First the pet hotel was awesome. Upon booking they helped me obtain shot records by calling the shelter. We boarded for 2 days. We were unsure about needing a 3rd day (not knowing if we would make it back in town in time for pick up) they totally worked with us and let us book a third day but cancel last minute if we didn't need it (with no added charge). They were friendly and professional and had an extensive report card of my pup during her stay (how much she ate, went to the bathroom, behavior during day vs night). I would totally board my dog here again. Next the Salon. I've taken my pup here about 4 times and each time she's left looking awesome. I've never witnessed any rude behavior toward any dog or person in there. The last time I took her in to get a flea bath. We noticed she had fleas and I combed her out all week but still set the appointment cause I was paranoid. The girl told me she would inspect her and if she didn't have fleas she wouldn't give her the flea shampoo. She totally could have just charged me the extra $$ and did it anyway but instead when I picked her up the girl said she didn't find one flea and opted not to give her an unnecessary treatment. I really appreciated the honesty and saving my pup from having a harsh chemical put on her when she didn't need it (she has sensitive skin). Also have done the doggie day camp. great people in there, and I basically was a walk in on a very busy Saturday. They accommodated me and provided me with a report card of her stay. I drive 30 minutes to this one because of the staff and services. I've gone to one in Fontana (walked out of this salon because they were so rude) and Rancho and both don't compare to this store. read more

This is not the PetSmart that I usually go to but I am definitely going here from now on! I recently got a new kitten and had NO CLUE what to buy for her. This really sweet lady (Kathy) came up to me, probably because she saw that I had no clue what I was doing lol, and was so helpful! She not only helped me find everything for my kitten but also my two pups at home! My poor doggies never eat and I was telling her this and she immediately knew it was because I was feeding them the wrong kind of food. She recommended Blue Diamond so I bought it. When I got home I fed my dogs and I have NEVER seen them finish a bowl so quick and beg for more! I am so thrilled that she was able to help me with all three of my babies. A huge thank you to Kathy and PetSmart! read more

If I could give zero stars I would. I've had horrible experiences with the grooming salon here multiple times thinking it was the people, but no, it's the whole salon. First time I took my pomeranian for a puppy cut she came home with fleas. Second time, we found a tick! My dog is an inside dog that gets baths once a week with no flea or tick problems before I took her here. This week she was desperate for a haircut because of the hot weather so I decided to try them again. When I brought her home she would not stop dragging her butt on the floor. I picked her up to check her and see that her lady parts were swollen, red, and slightly bleeding! I got her fixed at 6 months old so its definitely not her period. And being an inside dog she doesn't get any other interaction with other dogs so I was shocked to her lady parts like that. So if you wanna have your dog gang banged, take her here. Otherwise STAY AWAY FROM THIS PLACE! read more

Max has done everything here from training classes to vet chks and his first bed. We love the staff here they alway have a smile and make shopping for any pet easy as one two three. The groomers was a little rocky but we made it through and Stephanie has became max official groomer. Max trainer has been amazing Dabbie has been great we just finished our advance class today. I want to thank your whole staff for everything. read more