I took my dog to get his nails done. He is very scared, and always runs away when someone cuts his nails, unless I am with him. The man at the counter informed me that I was not allowed to be behind the counter while they cut his nails. Sorry Petsmart, but if you won't allow me to be with my dog for his nail trims, then I don't trust you. Your competator store always lets me sit with my dog, I go there now. Their grooming staff is kind to the animals and owners. I foster other dogs, and went in for a pinch collar for one of them. Staff there was very rude when I purchased it. Saying it was hurtful, and cruel and that I should be using a head harness. She knew NOTHING about the dog, and the pinch collar was recommended by a great experianced dog trainer of 20 years. Sorry high school girl, but that was totally wrong advice you gave. Prices here are high compared to other pet stores. There is a discount store in the same plaza where I picked up a dog dish set for HALF the cost of what petsmart sold it for. read more

My review is for the grooming staff. ABSOLUTELY HORRIBLE!! will not return with my little guy ever again. After I saw a groomer hitting a dog with a hair brush I walked out with my little guy. They shaved my puppy and he looked like a rat- I cried- the groomer thought it was funny. I know he did not have any hair balls or knots that would cause her to shave him. I had an appointment at 11AM they didn't call me till 4:30PM to pick him up. I'm glad I found a humane groomer that only takes one dog at a time and is in and out in an hour. When i asked for a refund they told me I could have store credit to use at the groomers- hello I'm never leaving my dog with you again! We also have the banfield insurance and cannot wait till that is over and done with. They are always running late and the rooms are not kept clean. It is also very depressing to wait for 40 min and listen to dogs crying that are in cages and workers yelling shut up. read more

I come to this petsmart for grooming all the time. I usually never have a problem, my dog looks great every single time. But this time, he came home and I noticed something wrong with his eye. It was swollen, red and teary. I gave it a day to see if it would go away. It didn't. I called petsmart the following day and whoever I talked to told me if it continues I could bring him in so they could take a look at it. SO I DID. He was still in bad condition, I went to the groomer and they told me that I could ask the vet tech/ person at the front to take a look and maybe from looking at it they could just tell me. NOPE. That wasn't the case. You would think they would compensate for something that they have caused! The blonde lady at the front of the petsmart hospital, after asking her if I could get someone she told be she was no vet and she couldn't do anything g about. And I told her, if they were not going to do anything about it they should of just told me, so I wouldn't have to waste my time and actually take my dog to is own vet. My dog, my poor skippy, now has a huge Ulcer on his eye, the vet says it might have been from damage to the eye due to grooming or chemicals that got in there also due to grooming, it has cost me hundreds and hundreds of dollars. Unfortunately, if it doesn't get better he might need surgery and cost me thousands! I gave it two stars because Julie, the groomer there, did a great job grooming him. The other star because petsmart has failed to compensate for it! I will never bring him in again, I will do it my own. read more

We have taken our dog (German Shepard / Collie mix) here before and had no issues. Last time we had the "furminator" done. Unfortunately the dog began shedding again the very next day after spending $70 roughly to have it done. Very disappointed with it this time. read more

If I could give this petsmart a 0 rating I would do so. I have a hearing problem. When our dog was a puppy, I took her to this store for training on basic and advanced. Rather than have our dog become a therapy dog, I decided that it was best for her to become a service dog to help me with hearing. Petsmart does not offer service dog training, albeit some of their trainers will help to train service dogs on their own time. I called this store today and explained that I wanted to bring our dog and her trainer into the store to continue to facilitate her service dog training. I was told that it was OK to bring her in with her trainer. There was no one in the store when we arrived. We were in a back isle rehashing BASIC and advanced commands with my dog. After we had been there approximately 45 minutes, a man identifying himself as a store lead told us that we could not Work with my dog there. He said that we could finish our session. I explained to him that my dog was a service dog in training and that her trainer was there with me to see how the dog would react in different situations. I also told him that we had called ahead and were given permission by a store employee. Additionally, I told him that my dog was a service dog in training and according to the Americans with disabilities act the dog could be in his store. He said that trainers were not allowed to train in petsmart because Petsmart has their own trainers. I explained to him that Petsmart DOES NOT have classes available for training service dogs so my dog's trainer posed no threat in taking Petsmart business. He insisted that Petsmart does train service dogs. My trainer made a disapproving face and tried to explain to the store lead the same thing. The store lead said that the trainer was making fun of him. I asked the store lead if we should leave and he said yes. So, essentially, he kicked us out of the store for no other reason that he couldn't admit that he was wrong. On the way out, my trainer mumbled under his breath, '' The store manager is acting like a nerd." The guy heard this and then tried to escalate the situation. Obviously his people skills leave a lot to be desired. Remember, we had been given prior permission to come in with my dog and her trainer. I filed a complaint with Petsmart corporate. The woman in the corporate office told me that Petsmart DOES NOT train service dogs and apologized for the store manager's behavior. Additionally, I called 5 other Petsmarts in the Chicago area, and each one informed me that Petsmart doesn't have service dog training and those stores said that it was perfectly OK with them for me to bring my dog in with her trainer. I called the store manager after researching all of this and he still insisted that Petsmart does train service dogs. I think he was confusing therapy dog training with training a service dog. Petsmart does offer classes in therapy dog training. A service dog is completely different. During our phone conversation, the store manager said that my trainer called him a bad name, a nerd and that is why he told us to leave. I concur with my dog's trainer. The store manager was acting like a complete know it all goof. This store manager clearly needs training in leadership, people skills and the difference between a therapy dog, an emotional support dog and a therapy dog. He should also be trained in The American's within disabilities Act. Maybe a BASIC class in dogs 101 would enlighten him a bit. Needless to say, I will NEVER go in that store again. As a post note to this, my dog's trainer only trains service dogs, shutz hund, emotional support dogs and psychiatric dogs. He used to refer dogs to Petsmart for basics but after today he has assured me that he will refer elsewhere. read more

It's Petsmart...it's a chain it is hard to sing its priases. They don't carry high end food and treats my allergy pups can eat are few and far between here. For a knee bone in a hurry though I can count on them though. They are also stocked and have pee-free floors unlike the location I no longer frequent in the city on Elston and Logan. read more

Jesse was a huge help, my boyfriend and I went to get a new fish and gave us a lot of good information about what to get the fish. Great customer service read more

I have had 2 cats taken care of here in the past year and half. We switched over to Banfield Petcare because our usual vet was not helpful and very expensive. Within minutes of taking my cat here I knew the right choice was made. The vet who took care of my Sammy was wonderful with him and with us. She was honest and gave us all the options, pushing more for the less expensive options if we chose to go on with care for our very sick animal. He ended up having lung cancer. He passed away at home during the blizzard of 2011. The vet called to check up on Sammy multiple times and the office sent a lovely card after Sammy's passing. Recently, our 16 year old cat suddenly lost use of her hind legs and quarters. She never even felt it when her tail was accidentally stepped on. The wonderful staff here listened to my dad, said we were doing the right thing and helped us relieve my baby's suffering. I will recommend this particular Banfield to friends. They were friendly, caring and most importantly knowledgeable about what my cat's needs were. read more

I have 2 dogs, a 3 yr old German Shepard & a 10 month old Bermese. Brought them both for their grooming services & everything went fine. WILL USE THEM AGAIN. read more

I had my dog trained at this store. Carmela, the trainer, always asks pet parents if we have any concerns/questions before every session ends. If there is any issue that was bought up, she takes time to try to solve the problem together. Great experience both for me and my dog. read more

The staff here is helpful and friendly, but I just wish they would have more lanes open at the checkout. I always end up spending most of my total time in this store waiting at the checkout. read more

I first started coming to this store when I moved to Glenview as it was the only one I knew of at the time. I had just adopted a Pit-mix and wanted to enroll him into some obedience classes. I signed up with Paula who was absolutely amazing. The first set of classes was just me and my dog with Paula and hers. Paula and her dog are both wonderful, and did a great job bringing my dog out of his shell. I continued with the courses and went through the entire program as a way to stay on top of the lessons. I also am very please with their grooming department. As shy as my dog was, the staff are always friendly, and do a great job cleaning him up and making him comfortable. The store itself is always clean, my only disappointment is that they don't carry higher-end dog foods; I go to Pet's Plus for those things.Overall, I recommend this store, and the services it offers. read more

It pretty good for a "big box" type of pet supply store. The employees are helpful and nice. The groomers are ok, but I would not use them for vet services. You will need to go to a smaller private shop for advance animal information. read more

I only returb to this specific store because of Lucretia. She is extremely professional and always makes you feel welcome. Lucretia is a great example of what sales should be and she makes you feel like family. read more

We took my friend's dog to this Petsmart several times. The polish ladies really messed him up. They gave him a very short haircut and when we went to pick him up, he was shaking really bad and his ears were bleeding . We took him to the Vet and they ended up paying for his treatment . I have seen that they hired new people and they are actually good at this. read more

I went to this store this morning and bought a Red Texas cichlid Fish for $29 but when I got home did more research it wasn't the right fish they sold me a Red jewel cichlid but it was at the Red Texas cichlid tank so brought it back and ask for the refund and maybe a little discount since I had to go back and forth but the cashier said No! He can't give discount!! But yeah it was ok for them to charge $29 for the wrong fish!!! read more

Great groom by Lauren! Especially considering my dog is a notorious wiggler on the groom table. Will for sure be back!

Aside from the shopping experience (which I do enjoy), I will say that the barber shop is full of associates that have absolutely NO experience in haircutting. One man held my dogs face down while attempting to give him a half-ass haircut. I treat my dog as if he were my child--so this place upset me greatly (to say the least). My suggestion: for the money that you charge your customers, you should hire quality barbers with experience and passion for what they do. read more

I am so impressed with the cat adoption area at this store. It used to be dirty and not a bit inviting. Now there is a new shelter, "All For the Love of Cats" and the cages are so clean and the whole area is inviting. The kitties there look healthy and well-taken care of. What a change! The shelter that cares for this area and the cats deserves a lot of praise for the way they are handling it. It would be a pleasure to adopt a cat here. read more

This place sells quite alot of animals and food. Though they dont sell sell the most basic stuff. such as they sell fish flakes but not fish pellets.. Also it cost more then wal mart or target read more

I am a huge fan of this Petsmart - particularly their training services. I currently have a 5 month old shih-bichon enrolled in their puppy classes and he has really taken to the art of sit, stay, come, down and leave it. Dorothy, our trainer, is amazing - full of stories and knowledge that any first time puppy owner is desperately in need of. She has been such a great help in providing proper information and knowing what to look for while having a puppy. Love it! read more

We just left this location with our first bearded dragon! I absolutely love this place! Meg and Howard helped us and were so kind and patient with all of our crazy questions!! They really made us feel like we mattered and they really care about the animals! Thank you so much petsmart!! We will see you soon! read more

I come here all the time to get my dog a few things here and there. This is a great store with a good amount of food but Id rather go to a few of the other stores around the neighborhood for better food. The only good foods this store carries are Wellness and Blue Brand. I had my dog trained here for the basic class and it was really good, he really learned a lot and I was even able to teach him more tricks after the class was over. The trainers dont really train your dog, instead they work with you to help YOU train your dog. I've gotten my dog groomed here twice to. The first time they said he did great. The second time I got a really rude phone call when they called me to pick him up. They said he behaved badly and that they needed two people to groom him and that since we used that extra groomer's time, then next time there will be a special handling fee..and she kind of just kept going on and on and all I could say was "ok...ok......ok". When I show up literally 2 minutes later she is not even there! So I couldn't even confront her about it, ask her more questions, what specifically was the problem, etc? My dog has never had a problem at the groomers before so I was very surprised about this comment. As a dog owner, I want to know if my dog was indeed acting out and I need to train him better. FYI - My dog never bites, barely barks and is only 5 lbs. He is the sweetest dog ever - I wish she had stayed and told me in person rather than snapping at me through the phone. I took one star off for that. Also I was buying senior dog food once for my dog who is only a year old because I'm heavily researched the protein value my dog should be getting, etc etc. My dog is also prone to joint problems and this senior blend had glucosamine, etc etc. He also has a high protein food at home so I kind of wanted to balance it out, well the sales cashier at the front went into a tirade as to how I was such a big idiot for getting senior dog food for my dog and blah blah blah. She probably thought I was some foreign idiot who didn't know any better. Listen lady, I was just with my vet who had discussed my dogs diet with me in length, and I researched it enough to know what I'm doing, calm down!! read more

I came here to purchase a prescription type dry cat food my vet recommended. I found it and put the bag down at the register, and the man working there asked if I had a card. I said no, and he tapped his finger on the 'Prescription Diet' logo on the bag of food and said "You need a prescription", and looked at me with a little smirk. I realized what type of food I was buying, but I was confused because you can buy it online without one. I mentioned this, and he just looked at me without responding, which was weird. Finally I said, "Well that's disappointing, okay, thank you", and again he just stared at me and said, "Yeah you you need a prescription". After the fact I wished I had told him to remove the stick from up his butt! Most people would have at least said I'm sorry about that, but he just stood there staring at me, tapping his finger on the bag and looking at me as if I was trying to illegally obtain narcotics, not freaking cat food for goodness sake. I can't stand rude employees. Won't be going back to this location. The store I normally go to in Schaumburg is always great. read more