I had such a great experience at PetSmart today. An employee dressed in civilian clothes recognized me (as their regular cricket customer... hehe). She looked at me and asked, "How many crickets?" I said, "Are you even working today?" "Yes," she replied, but she was actually heading out for a break... and still insisted on helping me. That was really nice of her. We chatted for a bit, I grabbed my bag of crickets, and wished her a pleasant break. They also had some good sales going on today. Buy four fish, get the fifth free, plus discounts on dog beds, toys, treats, and more. The prices here really can't be beat as far as local pet shopping goes. One other change I noticed - they recently switched to a single winding checkout line that takes you through an aisle of... more stuff you probably don't need. Previously, the line just stretched down the middle of the store. read more

See all

Props to Savannah She is an amazing employee and Pet Smart is lucky to have her. She is so sweet patient and knowledgeable Thank you for all your help Savannah! read more

Took my CavaPoo in for bath and trim. They were soooo nice to me! They explained how to wash him correctly (make sure I dry him thoroughly to avoid the ringlets). They had to trim him super short because they couldn't get the combs through his matted tangles, but they left the tail tip and face shaggy. He was super cute!. read more

PetSmart - Simon post haircut and bath. I thought he looked and smelled great! Thanks, PetSmart! - Pet Stores Near Me - Nanuet, New York

I showed up for the first appointment 20 minutes late and they refused to take my dog. I guess I had it coming, the first full week of school, my son was moving slow and missed the bus, we got down the road but had to turn back for the sports bag, the line was long at drop off, I had forgot the papers for proof of rabies, so had to search for those, had to find the correct station at the store, with all of that, I was 20 minutes late. They refused to take us. I will not shop there again! Bastards! read more

Very friendly, professional and knowledgeable staff. Jess was really awesome today - giving me the rundown on how to start my aquarium and properly care for my beautiful betta fish. I learned a lot more about the little guy's needs and how to ensure he lives a long happy life - including which fish he can cohabitate with ( they don't usually like other fish ). Thanks to Jess I walked out knowing everything I need to know my fish and creating the right habitat and aesthetic. I'm very happy about that. read more

This is a very convenient location and if you know what you want it will do the trick. I went to look for a fish tank and the displays were sparse. I asked someone who finally walked over for a price and the answer was, do you have an account here. I was confused why I would need one so I said no. She then gave me a price. I asked for another price and got weird look and got that price. I then asked if the first one was in stock. The girl then became Vanna White and pointed at the one on display. And off she went. I was going to buy it but said screw it and walked out. I then went on line to get one and drove to Mohegan Lake NY to get it. The store is brighter, well staffed and stocked and had my order ready when I went in. The Manager himself brought it out and put it in my car. What a difference between 2 stores. And that my friends is why the internet is killing retail. read more

Rude staff, not helpful! My dog loves his treats but they've been out for over a week so I asked, they said its now a different name "wags and wiggles' same stuff they claimed, so I walked back to see but it's a completely different product, I asked again said looks totally different, they were so rude about it said well that's what we have! So I left, disappointed and feeling like I was being treated poorly. Another business that will go out of business for treating pets and people like crap. Wont be back ever. read more

Grooming salon is the best!! The floor employee are also the best!! I really enjoy coming to Petsmart

Took my dog in to be groomed 8-10 weeks ago and it was $82. Had her groomed today and it was $120. Was told it's because she's a doodle mix, guess what... she was a doodle mix last time you groomed her also!!! Will NEVER go back or recommend this place! read more

I made a grooming appointment for my dog. When I arrived they questioned my veterinarian documents which were all up to date and valid. Then the groomer came out, asked how old my dog was (a little over 1 year) and if he had been groomed before and I said no. She told me she wouldn't be able to groom him because he had never been groomed before. I walked out. Why bother, this place gets terrible reviews for a reason. read more

BEWARE DO NOT BRING YOUR DOG HERE ! The WORST grooming salon in all of Rockland County. VERY unorganized! I was given a grooming appointment, upon arrival I was told my appointment was not for that day (I specifically made the appointment for that day because I was leaving for a trip). Instead of taking my dog despite their mistake I was told I had to reschedule for 3 weeks out! I told them forget it and left. 2 months later I tried to make a pawdicure appointment and was told that there's a note on my account NOT to service my dog only same day service due to no call no show ?! Completely their mistake and poor training to the staff. THEN, when I arrive to my dogs pawdicure appointment I am told they can't service her because of her age EVEN THOUGH THEY GROOMED HER A FEW MONTHS PRIOR! My dog does not have any health issues whatsoever these people just don't want to WORK and turn down clients for the STUPIDEST reasons because THEY ARE SHORT STAFFED. This place was my dogs grooming salon for years! I don't know what happened to the customer service! They now have 0 PROFESSIONALISM or care for their clients/dogs. BEWARE DO NOT BRING YOUR DOG HERE ! read more

Brought my little puppy there-he's 8 pounds for a bath, brush out his shedding fur, and cut and grind his nails. The first time his nails didn't get cut or ground and the reason was the girl was leaving at the end of the week and didn't care, this was from the Manager. He gave me 50% off my pups next bath. I brought him in again for the same service. A different lady taking care of my dog and she didn't cut his nails, trim his fur around his bottom and this service was $71.00. Did I get any discount for the services not performed?? NOT A PENNY, and the prior discount was "misplaced". There are plenty of privately owned animal salons. I'm sure there service is much better than what I received. read more

I am writing to express my disappointment with my recent experience at PetSmart. I believe it is essential to provide feedback so that improvements can be made for the benefit of future customers. During my visit to your store, I encountered an issue that significantly impacted my experience. Poor customer service was probably my main issue. Life is not perfect, I get it. But just because I am three minutes late due to a flood on our street and heavy traffic! I am sorry about that! But that's not a good reason to refuse services, not to mention they sent away another dog in front of us because they were late as well. Furthermore, how can you tell me that you can not groom my dog because his ears are too matted? Isn't part of your profession? I believe it is crucial for PetSmart to uphold high standards of customer service and product quality. While I understand that occasional challenges may arise, addressing these concerns promptly and effectively is vital for maintaining customer satisfaction. I would appreciate it if you could look into these matters and take appropriate actions to address them. Constructive feedback can help PetSmart enhance its services and ensure a positive experience for all customers. read more

My dog had a grooming appointment for 7am. This would have been my first having my dog groomed. I confirmed the appointment twice, once the day before. Unfortunately due to being behind school buses, I was 15 minutes late. When I walked in she was grooming another dog. She said she could not groom our dog because we were late. I asked how could she be grooming another dog in my timeslot she said 1st come 1st serve. WTF, made an appointment. Where did this other dog come from? Was it hers? Check how their scheduling online. I believe they overbook just in case someone does not show up. Go somewhere else! I used to purchase all my dog products from PetSmart and even adopted a cat from that store. PetSmart like other similar stores will go bankrupt there's too much competition. Customer Service counts. read more

This review is for their grooming services. I brought my dog in today based on a recommendation from a coworker who said is was a good, cheap option. She said she usually pays $25 for her 40lb dog. Since my dog is only about 10lbs I figured I would pay about that as well. When I went in they asked if I wanted to have them use deshedding shampoo and I said yes since my dog sheds pretty badly. They also asked if I wanted to do a nail grind, which I agreed to since I hate when my dogs nails are sharp after cutting. These options are add-one and as a result, my bill came out to over $60. I was neither pleased not displeased with my dog when he was done. He feels soft and smells nice but as soon as I put him in my lap I was covered with hair. I would have hoped that adding a de-shedding option would have at least alleviated the hair for a little bit. Similarly, I paid extra for a nail grind which is supposed to make the nails rounded and less sharp. You can see from the pictures, it wasn't worth the extra cost. Lastly, I must mention that my dog came home with a small knick under his neck. Not sure how this happened and I didn't see it in time to My dog is short haired so I can't speak to the quality of their cuts. All in all, I would say that if you're looking for a cheap bath and brush, this is fine. If you want frills or extra attention to detail, find a local groomer who can probably do a better job. read more

See all

I'll never bring my pet to this place again. They refused to bathe and brush my dog's teeth because she had some fluid build up in her ear flap. The vet at Banfield has treated it previously and it poses little danger or issue for my dog or any other dog. I have over 30 years experience in legal but the millennial wants to lecture me on liability. LOL. I didn't even argue because you can't win an argument with people who are too stupid to know they're wrong. read more

Never shopping here again. I was shopping picking things up for my cat when at checkout I noticed the cashier was in an arm sling. I asked her what happened, making small talk, when she told me she fell at work and dislocated her shoulder. She then told me that her manager, Kim, would not let her go get it reset and rolled her eyes at this cashier. I was gobstruck. I asked her when she got it reset and she said she had to finish her shift that day WITH HER SHOULDER DISLOCATED and call out the next day to even go to the hospital. Then, when she told her manager "hey I wasn't faking it" the manager again dismissed her and told her she needed to be faster with her check out times. HER ARM IS IN A SLING. Absolutely horrendous, 0/10 PetSmart should be ashamed. Do not recommend. Shop anywhere else. read more

I bought a baby bearded dragon, the terrarium fully equipped and crickets two weeks ago (about 16 days). I have followed all instructions the workers (who were super helpful, Pete and Nick I believe) told me to. The bearded dragon did not eat. I did know it takes time for him to get used to us, but it's been two weeks and he never ate or wanted to move from his cage. He wouldn't eat greens, mango, nothing. Just last night he had what appeared to be a seizure, mouth wide open and twisted head spinning in circles hissing. I called Petsmart and told them it looks like he's about to die. They said it's probably nothing and it could be him seeing his reflection. I said it wasn't and we hung up because there wasn't much help. 8:45pm on a Monday night there is no Vet open. I watched him die around 10 minutes after that phone call. I understand policy, but whatever was wrong with this lizard, was out of my power. Pet smart did offer me a refund on my CAGE even though it's after two weeks. They wanted to see if they can help me pick out a new dragon, I said no as this experience ruined my first pet experience. read more

We took our rescue dog to Dr Jason Chin today for first time.. it was a wonderful experience for us and FInn.. it was explained and shown on the computer "before" any procedure what the cost was! The dr answered any of my endless questions.. very knowledgeable and kind.. the girls were also very nice..recommend it to all.. read more

I bought 2 neon tetras there and the lady that helped me was a pro of asking me questions about heaters and other stuff. I would like to get a new tank... and Neon tetras too... also a bottom eater. read more

PetSmart - My 2 neon tetras - Pet Stores Near Me - Nanuet, New York

See all

It was a Saturday and my dog's precription Ultamino dry food didn't not arrive in the mail. Most pet stores didn't have the food and vet clinics near me were closed and some didn't have it. I was panicking. Chewy helped me find Petsmart in Nanuet and when I arrived, the bag of Ultamino dog food was at the cashier waiting for me. I even got a discount! So happy :) read more

I brought in my dog today to get groomed. Mind you he is a senior dog that is 16 years old. After notifying the groomers that he has warts around his whole body and to be careful. We have been going to PetSmart to groom for years and never had a problem. Ever since new employees have been coming in apparently no one knows how to fully groom a dog. My dog is very sweet and doesn't bite jut is old and can't stand for long. I am beyond pissed that after telling them about his conditions they still manage to nick him by his warts. NEVER GOING BACK AGAIN. read more

I was fortunate to bring my little 90lb. Husky/Weimaraner for training with Tom. Not only was he a patient and caring trainer, but he had many ideas to assist in training my dog. If he hadn't trained her so well, i would, without hesitation, sign her up for another series of lessons. Time and money well spent. read more

Love this Petsmart. Staff is always ready to help when you're looking for something. Aisles are clean. Grooming services are reasonably priced. read more

See all

As a dog, turtle, tortoise, and fish owner I have frequented this PetSmart location many times in the past for my various pet needs, spending hundreds on heating lamps/filter systems/food and everything else I need on a monthly or yearly basis. However recently I find that their service, product quality, and store cleanliness has been severely lacking. I used to bring my dog to get his hair cut and groomed here, but the last two times they charged an insane amount because he had to be "muzzled" "restrained" and "handled". Mind you my dog is 20 pounds, and had had no incidents in the past. I now cut his hair myself. Today I went in to purchase a new snail for my fish tank, as one of my older ones had died a few days ago. Upon entering the aquarium section I saw that in numerous tanks, the goldfish one being one of them, there were rotting dead half eaten fish. Any fish owner knows that dead fish contaminate a tank and can cause the other fish to catch diseases. The fish had been dead at least a few days as it had turned a pale white, was rotting away, and had been half consumed by the other fish. However because I was already there I decided to buy a snail anyway. It took 20 minutes for someone to come help me, even though there were probably 5 customers in the whole store. I was not asked if I wanted to pick out my snail, as I had been at PetSmart in Syracuse when I got my last snail, and one was chosen for me. I got home and put my new snail in the tank, just to discover that he was dead. I will be returning the snail and bringing my business elsewhere in the future for all my pet needs. read more

I wish I could give a lower review. Found myself looking for help to find all the working on empty cash registers. When asking the manger Gus for help only for him not to answer or help. As a GM you should know what's in and how to work in your store. I will not be returning with him here or be recommending this store to anyone. read more

They are absolutely terrible when it comes to the curbside pick up I've had 3 bad experiences with them so far and won't be going back!

do not waste your time or money on dog training. huge disappointment and waste of time my time and money. first session went great, then we had a 6 week vacation, then the trainer quit and we got a new trainer that wasted another 6 weeks of our time for my dog to learn nothing! trainer didn't show up on graduation day and petsmart only wants to refund for the last class that they could never give us a start date. total rip off! 100% satisfaction guarantee us a lie.. I wasted 4 months of my dogs life on their bad training.. read more

Worst Veterinarian experience I've ever had. I took my kitten there to be spayed and when I picked her up I was devastated. The incision wasnt properly closed and almost immediately looked Infected. I've had cats all my life and never saw such a horrible botched surgery. Part of the incision still looked open. They should have never been ok with sending her home like that. read more

I could not believe how cheap it was to buy about 9 fish. Got a qualitry tank and some pellets to feed em. Caring staff and custoner care. Really educatd me on those catfish. The kids are goin love. read more

PetSmart - Ye - Pet Stores Near Me - Nanuet, New York

I called before going to this location and i live pretty far away from it to make sure they had the dog food i needed, they said they did. The man on the phone said he would put it upfront for when i got there, when i got there it was the wrong food they put aside and they didnt have what I needed in stock. They need better communication skills, came from a long way for this dog food and told me they had it when they didnt. Plus i double confirmed on the phone making sure it was the right one and it was not. read more

I have been going to this location for years. My dog Hudson who was severely abused and very scared of people LOVES his visits with a particular employee Gail. Thank you Gail for helping me and Hudson today and always making us feel special . Our new beta is doing great read more

My 3 year old Pitbull Bleu has never been professionally groomed. She usually gets bathed at home and her pawdicures at the vet. Since her vet had no available appointments, I decided to try out PetSmart's grooming services. Overall I was pleased. Mary was very patient with my fur baby. Bleu smells and looks great. read more

An update - I just went to Pet Nutrition Center again and can't believe that I gave my business to PetSmart for so long. Service was great and they had everything I needed. Thinking about it, after calling PetSmart last time to complain and being assured that I would be contacted--they never got back to me. Big stores like that care ZERO about the individual consumer. read more

This place has been my go to pet supply store for years now. Great prices and always stocked up. Store is usually always pretty clean and the layout makes it easy for you to find what your looking for. The employees are always very friendly and upbeat and willing to help! read more

We have a 5 month old puppy which we took to get groomed. Jessica took care of Rolo for us. She was so kind and loving to him. She did a fantastic job grooming him. It's wonderful that PetSmart has such caring employees. We will be bring Rolo back to Jessica from now on. Thanks read more

I came here often when I had my tropical fish collection. It appeared that some of the staff really did care about these fishes as they had refuse to sell me more fishes due to overcrowding in my tank (after inquiry about my environment). I would buy from them despite being rejected as they seemed to know what they are talking about. read more

not once was I welcomed nor felt useless here. all employees are smiling and full of animal and non-mammal education.. never would even try PetCo again. these guys will be up your tush until you find ALL you need and it is indeed stocked well. I always bring my boston terrier, husky, (both), or my female baby cornsnake with me when I trip here. also, it's been the only place I make tags for my dogs and buy harnesses and accessories. I bought the perfect pinkies today for my snake and she couldn't be happier. she's trying to climb onto a branch but can't make it. makes me happy. read more

PetSmart - Tinker has never responded to frozen pinkies like this before - thanks for having a last reserve before my shipment came! - Pet Stores Near Me - Nanuet, New York

See all

I have been bringing my Shipoo in for grooming for the past 1 1/2 . Today I brought her in and she had the worst grooming ever. I have been combing her every day so she had minimal knots when I picked her up the groomer had conveintly left for the day. My dogs hair was all chopped up. When the manager saw her she immediately offered to not charge me. Which was nice but still doesn't change how awful she looks. To top it off my dog is not herself and has been sleeping since she got home. I am not sure what the groomer did to her but it isn't good read more

You'd think the putzes running their grooming 'salon' would think to mention the conditions under which they won't groom your dog when you make the appointment, not when you show up. Only the best and brightest! read more