PetSmart has one of the best dog groomers that there is in the business. My dog loves her. Her name is Tiffany if you ever want a top-notch dog grooming go see Tiffany at PetSmart in Merrillville or Hobart she's the best. read more

PetSmart - Just picked up my teacup Yorkie from being groomed by Tiffany and he's beautiful very very expensive dog - Pet Training Near Me - Merrillville, Indiana

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Amanda From Pet salon, charged me $90 for my dog to be bald and it's over priced and gave my dog cuts. Usually pay 40-60$ and no hair cut should be more than that. If you don't like your field of work- don't work there !!! Shitty customer service and Amanda should be investigated over this matter when I had to take my dog to the vet and pay even more for treatment b** as ho e !!! DONT TAKE YOUR LOVING DOGS HERE read more

PetSmart - Pet Training Near Me - Merrillville, Indiana

I've been coming to this location versus the Valpo store or the Petco in Portage because they have several aisles dedicated to cat food/items versus the entire store being dog oriented and cats given a few shelves out of obligation like at those other places. They tend to always have the food brands I need in stock. I would also like to make a shout out to Anna, who is often working the register when I am visiting. I have seen her with a line ten people long, seen customers being incredibly rude to her and yet she always maintains he composure and is always smiling through it all. Not an easy task with how people can be, and she should be recognized for always making my experience at the store pleasant. Plus for the most part their betta cups generally look clean, which cannot be said for other places who sell betta fish. read more

don't ever take your dog for grooming at this location!!!! especially with hailey or sydney!!! when i picked up my dog on 2/25/26 he came from the back room gasping for air and could not breathe and had blood shot eyes!!! i am currently waiting for corporpate to get back to me so i can see the video footage!! also, patrica the store manager was not helpful at all! refused giving me a number to contact that was above her!!! read more

Allyson is a fantastic groomer! Did a great job on our golden doodle! Thank you for doing a great job!

Whatever you need for any domestic pet then this place probably has it. I was able to pick up litter and some accessories for my two Holland lops. There is such an enormous selection that it can be overwhelming. The service here is great but the lighting inside is poor along with the lighting in the parking lot. It definitely gets sketchy over here at night. read more

Been a customer for years! About 3 weeks ago they did a reset of the store. I couldn't find a couple things I was looking for. I asked the manager and not only did he not KNOW where the items were, he couldn't be bothered to help me find them. I guess I'm crazy to think that the store manager, of all people, should know where things are in his own store. What has happened to the customer service? read more

If the cashier hands you your receipt and money all folded up make sure to check it , they stole $20 from me. I've called them multiple times and no one can get back to me about this matter. read more

This is the Petsmart grooming on US 30 in Merrillville Indiana. I took my dogs to go get them groomed when the groomer by the name of Ashley, and the manager, Natalie, neither one of them did a good job on my dogs. I ended up taking my dogs to get them groomed last month not realizing that when I took them home there was still feces stuck to the fur of my dog. I was wondering why, it only took Ashley two hours to do my dog. His anal glands were not expressed, they didn't do their nails or anything. Then the prices went up -because of the weekend they will charge you an extra five dollars. Which will bring the total close to $130 for two small dogs. The manager claims that my dog was being aggressive. when in reality my dog has never had a problem with a groomer. These people do not take care of dogs they're over priced and there's no accountability. DONT GO THERE!!! read more

They charged me $75 for grooming, even though My Austrian-Sheppard mix Couldn't get short haircut, Might not grow back? So, I Basically paid $75 for them 2 groom Her Butt & Belly??? Oh Yeah, they charged me $11 for ??? (Furrinator) to help stop shedding? WTF? That Is ???? I brought Her for GROOMING!!! NEVER AGAIN!!!! read more

Not a fan of the Pet Smarts. Overpriced pet necessities and they don't sell competitive dog supplies. The only good thing I can say is that they promote animal adoption. Adding an extra star. I went just before Christmas and actually found some awesome markdowns on their toys + certain purchases donate a portion to shelters. Love that! read more

Thank you Jenna! You are the absolute best for our baby girl! You have know her since we got her in November and this last time was her first cut and like I told you I couldn't have been more obsessed! She has had tons of compliments. And you are one I whole heartedly would recommend! She's in Michigan now getting even more compliments. I know you are an animal lover as well so that gives me so much security and I know you love her too! You are hands down the best we have had. And we will continue to go back. Thank you so much!!!! read more

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Took my dog Riggs to 6 weeks of training classes..he is usually nervous/anxious around other dogs, but the classes helped him be more comfortable in social environments. Want to say thank you to the dog trainer Harvey for the tips and insight. read more

PetSmart - Pet Training Near Me - Merrillville, Indiana

I have a border collie and lab mix, Grace, who we take here regularly to get groomed. Yesterday we had an appointment scheduled with Tiffney at 12:30. We get her cut short everywhere and leave her tail and ears fluffy. She told me that it would be about 2 hours and she would be done. (Not very friendly and unwelcoming). We arrive back at the store at 3:00 to see if she's done (being that it's been 2.5 hours and still no call). We open the doors to grooming and she proceeds to glare at us and not say a word. I politely just ask the status of Grace and she says it'll be another 20-30 mins. We leave the store and come back at 3:45 (it has been almost 3.5 hours at this point). We enter grooming and they tell us to go pay for it at the front registers and they would get her ready. This was also inconvenient because I would have liked to see the job they did so I can tip. So we pay and proceed back to grooming and they bring Grace out. They hadn't even touched her ears so we asked if she could trim them up a little bit. Tiffney looked up and rolled her eyes at us as the other lady dragged Grace back there. She then proceeds to sloppily just cut almost ALL of the hair off of her ears while aggressively grabbing her snout and treating her very poorly. We decided to just walk out after this being that it was just getting worse. She looks AWFUL! Her whole body is blotchy, they did not blend her tail head or ears, and it looks like she has side burns. Gracie came home from this appointment dying for water, and completely stressed out. I don't know what went on behind closed doors, but for her to treat my dog the way she did IN FRONT of me, I can't even imagine how she was treated when I wasn't there. We will NEVER be back here. read more

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so basically Petsmart in merrillville just basically told me my cat can starve Simba is on a prescription food because he has urinary crystals. Yes, when purchasing the food you need to provide a prescription which I totally understand. Petsmart has Simbas script on file through their Vet, Banfield. I guess Banfield closed, so I couldn't get his script but I have a picture of his script. I showed him the photo which clearly has Simbas name, AGE, What he's prescribed, when it expires. The MANAGER told me absolutely not, it's illegal etc. I was like okay well my cat is out of food so I don't know what to do and he goes "GUESS YOUR CAT WONT EAT TONIGHT" Will never be shopping here again read more

I like the fact you can bring you're dog with you in here while you shop, how cool is that? Usually I'll pick up some toys for him, they have a really nice selection, but some of the prices are high, good lord. It's very well organized and the clerks are very friendly and helpful. read more

PetSmart - Pet Training Near Me - Merrillville, Indiana

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I hate to say this because the corporation spends so much trying to convince us it really cares about animals. I was shopping on their website and noticed how many 'treats' and foods they carry for pets containing sugars (fructose,glucose etc are all sugar). There is an epidemic of expensive to treat diabetes, overweight and tooth decay in pets these days and animals should never have sugars. If you see anything described as soft chew it's because there are sugars in it making it soft. I have to assume that Petsmart just doesn't give a darn about your pets health or your pocketbook because they don't have to sell these dangerous edibles except they apparently care more about money than the phoney baloney story of caring about animals. And if you ever buy these sugar laden pet foods because your pet likes them (he has been hooked on them like drugs) wait till you see a thousand dollar bill for teeth care. read more

I took my Wheaten Terrier puppy Baron here to get groomed. Tiffiney S did a wonderful job, and he looked so handsome! You could tell she was very gentle and careful with Baron. I'll definitely be bringing him back! read more

Look if you're looking to get your dog groomed don't go here. You're most likely going to get a call and cancelled on. I made a appoint last weekend to get my husky groomed, the day of I get a call the person called off and they need to reschedule. So I do that. I have a appointment made for today. I get a call at 9:30 a hour before I'm suppose to have my dog there. They need to cancel again due to the fact she groomer needs to go to the emergency room. She has signs of Covid. Understandable also. But I'm sure you weren't feeling well yesterday Dana. So why did you risk scheduling my dog for a appointment after he's already had 1 cancellation? As a first time customer this is absolutely ludicrous. I'm not sure if Petco set standards to how many pets they have to groom a week , or if she was feeling sick and still going to work the following day and risk spreading something to my dog and possibly me. Pretty horrible experience and I didn't even make it through the door... read more

My little guy came home and started crying when he tried to pee. I can't get anyone to pick up the phone for 15 mins now! He is all red and it looks irritated! Beware! I will be calling first thing the morning!! read more

PetSmart is probably the best place I could take my dogs to get bathed. My dog will give the groomers hugs, so that means he loves them. If he does that, I can trust them. Not only do they come out looking good, but they smell amazing. All of the groomers and the bathers work so hard to make the customers happy. They really succeed too. read more

PetSmart - Pet Training Near Me - Merrillville, Indiana

I have taken our dogs here for years. Unfortunately the last trip wasn't the greatest. It's already hit our miss with the groomers, but the last one left me aghast. The dog's hind end was cut to her skin, she was also nicked in the neck, the tail (even after "fixing") was too long. The head was not trimmed and looks terrible, and the legs ( after being "fixed") look silly. When I picked her up and asked if they could fix her, I was told that my dog didn't behave. (Although the report card said she was an angel and they couldn't wait to see her again and to be sure to ask for the same groomer.. which is it?) This is the first time in her history of being cut there that this was reported to us. Ironically, this was also the first time she was butchered. When I brought our dog home, my husband asked if they used a dull razor on her because of the razor marks in her fur and the uneven hair. He said the hair was probably being pulled out. I would also like to say that even if I'm not thrilled with the cut, I have never asked for it to be fixed. I just thank them and move on. This cut was really just that bad. I feel horrible for this dog. We can't even fix it. It's cold. She's shaking and doesn't want to go outside and we have to wait 5 weeks for it to grow out to even consider fixing it. My advice is to be very careful in bringing your pet to this particular store. Otherwise, you will waste $73 + $10 tip (why did I tip?). So disappointed. (I did post pics) read more

PetSmart - Pet Training Near Me - Merrillville, Indiana

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I would say the groomer wasn't very friendly. When we dropped them off, she didn't say anything to us. She just came and got "the white dog". I'm not 100% sure if her name was Michelle. I brought my labradoodle and sheepadoodle in to get full grooms. They looked good when I picked them up but realized they had MANY cuts on them once I got home. My sheepadoodle was groomed by Jayce. He looks very good but He has razor burns and cuts around his anus and legs. I actually had to take him to the vet to make sure there wasn't an infection near his rectum area. He's been licking it at non stop. Come to find out, he has a huge scratch on the inside of his tail and a cut on his actual anus. I had to spend more money to get a cone and medication to apply. My labradoodle Izzy had her ears plucked/cleaned during her groom but has scratches all over on the inside. She's been shaking her head constantly and and rubbing her ears against her bed. She also has a cut on her left front paw that has to be bandaged. I understand that dogs aren't always easy to groom but this is inexcusable. I've brought my labradoodle here before and had no issues but this time has made me realize, I never want to bring my babies back for grooming. read more

I placed a call today to inquire about cat grooming. The woman I spoke with abruptly and rudely answered "no" and then proceeded to hang up on me as I was trying to ask more questions. Very rude and unprofessional. The website advertises that they have cat grooming available. (Merrillville location) read more

Everytime I try to use petsmart the fish die within 8 hours of purchase. When I purchase fish from Petco they live. On day 14 with Petco fish and no fatalities. Stop buying fish from patsmart. read more

About the ball pythons While they looked in good health, theres a couple problems I had.. 1) Containment I wanna say it was a 10inch by 10inch wall enclosure The baby inside could probably line up against 3 to 3 1/2 sides of the walls. Immediately you can probably guess why thats an issue- Its WAY too small Especially for 2) They're supposed to be housed alone There were 2 ball pythons in the SAME time enclosure DESPITE there being a second, EMPTY, enclosure they could have put the second one in. 3) Containment 2.0 Due to how small the enclosure is, there is no room for the heat balance a ball python needs Due to the heatlamp so close to the snakes, it could risk overheating or maybe even burning Im fairly certain. The half log hide was 2, 3 inches away from being in contact with the lamp One snake was in the hide, the other on top. Which mind you AGAIN; YOU'RE NOT SUPPOSED TO HOUSE 2 BALL PYTHONS IN THE SAME ENCLOSURE!! And another thing due to the size problem Ball pythons need a temperature gradient One warm side, one cool side. With how it was set up it was constantly just heating and heating the snakes. Im very disappointed honestly. I get w Covid, stuffs not going great, but thats no excuse for poorly housing animals, especially a reptile like a ball python. read more

If I could give zero stars I would. I can take a lot and understand everyone is fighting their own personal battles. Straight rudeness and racist comments are just not appropriate no matter how hard life may be for you. I'm so sorry but I don't want to shop at the location any longer. Shame read more

My family adopted a 13 weeks old chocolate lab that we named Harley Davidson. We enrolled Harley in the Pet Smart puppy school; but, the first week was postponed by the trainer, Harvey, due to inclement weather. So, our first training class was when our puppy was 14 weeks old. Harley is truly a puppy: excited by everything, loving and playful. And, teething. Harvey seemed frustrated by Harley from the beginning. In fact, he commented, in front of the class, that we should have enrolled Harley earlier. Both my husband and I said - simultaneously - that "we just got him". We tried the class for three weeks and things just got worse. Finally, in the third week, Harvey used some kind of dog repellant (pepper spray) on Harley, which, we found out, was against Pet Smart policy. We reported the issue and were advised that Harvey was very popular. Nothing was done. Pet Smart said that the cameras in the store don't really work so they couldn't confirm what actions were taken. "So sorry." They refunded our money and have been sending us copious amounts of coupons for our trouble. Did I mention that my family is black and the other families in the program were white. This store has an awful training program and Harvey the trainer is horrible. He has no patience and uses harmful tactics - Pet Smart will say they don't condone the bad practices but will not do anything to prevent them either. You're risking your dog's mental health enrolling in a Pet Smart training program. read more

Have never seen such a poorly run business in my 45 years of retail both Hobart & Michigan city. No help you have to search for somebody, no knowledge of customer service, no sense of urgency since it is multiple stores the culture must start with the corp office. I wouldn't even give them 1 star it would be an insult to the ones out there who do exceed your expectations, who have a sense of urgency and who not only preach customer service but practice it read more

Great service from the entire staff especially Vicky. Vicky is extremely knowledgeable, kind, friendly and educating. She helped me find exactly what I wanted and instructed me on how to care for it to make everything work out on my behalf. I also got a $10 off coupon for $30 purchase which made the trip really worthwhile read more

I used to bring my dog here every 4-5 weeks for a "sanitary trim". He's in a wheelchair and keeping his fur short helps keep him clean and dry. But the last time I brought him in the staff said they wouldn't treat him due to a new policy stating that they won't touch dogs that can't stand on their own. He walked in on his own with the chair, but of course he can't stand without it! He's otherwise healthy, happy, and had never been a problem at grooming sessions (I could understand if he got banned for biting etc). They called a manager over who said they were asking us to leave "for the well being of the dog". Sir, if you were concerned about his well being you would authorize the sanitary trim he needs to stay clean and dry. We won't be back to this store. read more

BEWARE! Took my beautiful Pomeranian there yesterday to be groomed by a blonde girl named brittani with a nose piercing, told her I wanted my dog trimmed and went to pick her up and this girl completely shaved my dogs entire body!!!!! You are not supposed to do anything to the topcoat it will NEVER grow back the same. My boyfriend and I are furious. Do not go here unless you want your dog chopped up and shaved! Very inexperienced and are not certified groomers! Will never come back here again!!!! read more

Took both my dogs in today to get their nails clipped and grinned. Was very disappointed, the tech didn't even touch one nail, they were not grounded down. I had to come home and file them down. The nails are still to long and will need to be cut in a week or two. Will not be back. I will just take them to the vet or do them myself. read more

I like how they have kittens for adoption from local rescues and not breeders! There is a large selection for cats, dogs, aquariums & small animals. They also offer Vet service (at Banfield) and obedience classes. Feel free to bring your pet with! read more

Prices are lower then Petco and I love that they have an area where Cats from a local shelter are up for adoption. I buy everything I need here for all my pets and their sales are always great so I can stock up. They just remodeled and the store is now even better then before. read more

Back when my Gecko was still living (RIP Spot) my mother would go to PetSmart to buy crickets for it. We've also bought dog toys, treats, and various other items for my pets. The service is always nice and they'll help you whenever you have questions. They have a good variety of pets, from snakes, to guppies, to hamsters, to tarantulas. The store also has training sessions for dogs if you want to train your pet. It's a nice store for pet owners who are looking for nice things for their pets or for those looking to buy pets. read more

I love this store! It is my second home now that we rescued a puppy from their adoption group. The entire staff is extremely knowledgeable and friendly and I can get my puppy food, nails grinded, and even visit the vet on the same trip. What makes this place 5 stars, though, is their dog trainers! Both trainers Laurie and Andrea are very professional, knowledgeable, and always go above and beyond in class and even to find products I need. I was struggling with all kinds of puppy issues (haven't had a puppy in years) and their support and expertise has taken a huge weight off my shoulders. I love seeing all the new things my puppy is learning and my puppy Bella, loves every second!!! read more