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    PetSmart

    2.4 (42 reviews)
    Open 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

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    Reviews With Photos

    Filthy!
    California G.

    I took my pup in this afternoon, I booked in the afternoon and had a 2 hr window before we showed up, 3:30 was the only time available today. If I waited until tomorrow we would have needed to pay the addl $5 weekend fee which is ridiculous. I could spend $5 at a thrift store on a treasure. Upon arrival we were greeted by lovely Emily, she use to be our groomer and now is the asst mgr. Our pup was extremely happy to see her as I. We proceeded to the grooming check-in and I was appalled by how filthy it was and smelly- yuck, I was Leary to leave my pup there. It seemed busy but it really wasn't. Our pup had anxiety and I did too. We showed our updated vaccination paperwork. Had booked online and answered questions, it was quick check in. The entire time I wanted to take my pup and run. But we needed the grooming. When I left I caught up with Emily and let her know the condition of the place and she said she would look into it and it was unacceptable. We had picked the $33 pkg which included the anal gland thing, it was part of the pkg I selected. After 1.5 hrs I showed up to pick up pup and he wasn't ready, I was asked if I wanted to pre-pay I said sure, and asked if the anal gland procedure was done and the girl said no, I said its part of the pkg I selected. She stated I needed to have asked for it because it's not included and I should have said something during check in. What?!?! It's PART OF THE PACKAGE. The girl said she would make a notation and they would not do it. The asst mgr, Emily was called she said no, since Covid they don't do it unless asked. She sensed my frustration with the entire visit and waved the grooming fee. I took my pup wet and all because at this point we were going to run out of the place. I didn't leave a tip or say thank you. We are home now and in retrospect we will never go back. I took a pic, they had cleaned up a bit but it was still dirty.

    Petsmart photo with Santa. #borzoi
    Mia C.

    My favorite location by far to take my big boy Zeus (who is a rare breed called a borzoi) too. Both Emily, and Lexi are the best groomers there whoo love Zeus and take care of him. He Keats is super happy to be there and see them. He's usually very shy and takes him a bit to warm up to or trust someone but he definitely loves this place. I will keep coming back here even though I moved further away, it's worth it to mee. I tried taking him to another pets smart closer to my new home and never again. He didn't do well with thhe people there and was very unhappy. So I will forevEr continue to take him to Emily at the Lawrenceville location.

    Chase's new engraved name tag-made at PetSmart.
    Sha D.

    You're always greeted at the door and offered assistance. Love that. Emily is extremely helpful! I'm a new mommy of a 4 month old yorkie. She gave me a tour of the store and told me about the various services. It's refreshing when customer service is on point. I spent pretty much the whole weekend at PetSmart getting everything from Chase's bed to his engraved nametag. Pretty cool! I have never used the grooming services; plan to take him to a private groomer.

    Broken, jagged nails...Petsmart's version of "trimmed"!
    Keisha W.

    I took my dog for her standard grooming appointment today. I paid for a #7 cut, furminator, shampoo, conditioner, ears cleaned and nails "trimmed". Look at the pics of her nails below and tell me if they look trimmed. They were definitely cut but NOT trimmed. They are so jagged and chipped. It looks like they used a butter knife for the job! I paid, got my dog and thats when i saw her nails. I asked Becky, the girl that groomed her, if she could trim her nails. She says she did. I told her I was not happy with it and asked why they looked broken and rough if they were trimmed. She gives me a blank stare and then says I need to pay for a grinding if I want them fixed. I told her I have been coming here for 2 years and her nails have never looked like this and I always get the same package. She looks up my account and says yes thats right but thats what u get for a trim job. At this point, not getting in a debate with her and get my pressure on this fine Sunday morning. I told her I would fix them myself and we would never be back. I must mention that until this summer, my dog had only been groomed by Dana at this location. When Dana left, others started doing her grooming. The last 2 grooms were fine. This 1 was hell! Plus they have almost a whole new staff of people, at least people i have never seen in grooming. The 3 that i interacted with on this visit barely made eye contact and seemed like they had some place better to be...maybe they missed their Sunday service spirit, I don't know. I do know I will not be back to Petsmart!

    He's a little scared baby

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    2 years ago

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    5 years ago

    The groomers here are lazy.. the manager is a joke save your money and go to a real/ professional grooming facility

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    14 years ago

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    12 years ago

    Never taking my dog back to Petsmart to be groomed. The cut my buddy's paw. Thankfully the vet was there. But I am done.

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    Page 1 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Love, love, love coming to the groomers here at this location only because Jada is amazing!!

    Mentioned in 2 reviews

    Read more highlights

    Shampoochies - Adorable grooming job by Shampoochies, complete with pink bows!

    Shampoochies

    (26 reviews)

    Ki loves everyone at Shampoochies. He always so excited to go and he always comes back smelly great…read morebut not perfumed, with a coat so silky and soft. Strangers regularly comment on how wonderful his coat feels and how good he smells. This is even 3 days after he's been groomed and has been playing hard for those days. When I wanted to bring him weekly, they said he didn't need it - so no false up-selling which I appreciate. They now have a day play offering with great prices. While I've transition to more work from home, so he doesn't need to go to day play as often, I wouldn't hesitate to send him there if he needed to burn off some extra energy or needed the interaction of other dogs. In short we both love the staff and would strongly recommend to anyone looking for a groomer.

    I'm new to the area and needed to find a place to groom my little pup. The owner was great at…read moregetting back to me through text message (as their voicemail states). Unfortunately there was a mixup and she scheduled me for a day when they are closed, she apologized profusely and gave me a discount on the grooming service! Very attentive and genuinely wanted to make up for her mistake. Shampoochies did a great job grooming my little pup, she generally doesn't like being groomed so I appreciate that they gave her special attention. They also don't force the dogs to be blow dried if they don't like to be, and will wait for them to air dry if needed. Lastly, when we got home she had these adorable little bows on. :) Give them a try if you're looking for a groomer!

    Swanky Paws

    Swanky Paws

    (60 reviews)

    My older female cat started to get knots on her fur and she's an extremely anxious cat we couldn't…read morehelp her or get the knots out all. We searched for weeks on a safe and caring place to take her because we are so scared of animal abuse or aggressive humans. We took a chance with this place, heads up you will need to sign up on the app first, have the rabies decal and vaccinations ready to upload on the app before you can get an appointment. Somehow the person who took care of our cat was able to shave her, wash her, trim nails. We had to be called to come get her earlier than expected because she was hyperventilating. This tells me they took her health seriously and the situation and they were successfully able to shave her all over and bathe her to get her to a better healthy situation. I hate that they had to go through that with my cat but very grateful for their help. The package came out to around 75-85$.

    I called to book a grooming appointment for my dog who has anxiety, and instead of feeling…read moresupported, the conversation felt discouraging. I completely understand that some dogs need extra care, but it was made to seem like it was a huge issue that he might need assistance, as if dogs don't commonly have anxiety or past trauma. I was also repeatedly asked if I was sure I wanted to book, even after explaining multiple times that I just needed a simple wash and trim because grooming him at home has been difficult. It started to feel like I was being talked out of booking rather than helped. After that call, I ended up booking somewhere else that he's been to before, and they took him in with no hesitation and were very understanding about his anxiety. The difference in how I was treated was very clear. Because of this experience, I just wanted to share this feedback in hopes that future customers are spoken to with more understanding and reassurance.

    Bad to the Bone Grooming Salon

    Bad to the Bone Grooming Salon

    (4 reviews)

    She groomed and bathed our dong beautifully for months in 2023. After that we could not reach her…read moreagain. She returned no text, or calls. Even our Vet said the customers they referred her to, had no luck getting any responses from her. Recently I was going through my phone and saw her number, and decided to see if she was still in business. She responded to my text and said she was still in the business and would be glad to groom our dog. I set the date and time, and when the time came, we went to take our dog in and when we got there she said her phone was not working and had to go get it fixed. She would be returning promptly after it was fixed, and we were welcome to leave our dog while she was gone, and she would call to let us know when she was done. We opted out of her invite to leave our dog (very smart decision on our part), and to this day (2 weeks later), she has not called to apologize or reschedule. This is very sad because Angela is a very good groomer. She is conveniently located, has very fair prices, fast, thorough, and very good with the dogs. She would definitely be our "go-to" groomer if she was reliable, but because she is not, I would advise you to not take the chance unless you are a gambler.

    Excellent service with our senior dogs. Angela was patient and worked with our dogs special needs…read moredue to arthritis. She's always quick to make the appointments and very thorough. The cuts have always been amazing and most of all she's very reasonably priced. I highly recommend this salon!!

    PetSmart - pet_training - Updated May 2026

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